KFC Wellingborough - Turnells Mill Lane in Wellingborough

The food is cooked very nice and the service is good. The staff made time to make sure you are happy with everything and I actually felt like I was in a restaurant and not your typical fast food outlet. When I'm visiting Wellingborough again or passing through, I will definitely stop there again. Many thanks to the staff Stuart morgan

Worst service ever, I waited for almost 2 hours to get my order. Food was obviously cold when it arrived. Really disappointed.

It's okay for convenient quick food. Plenty of car parking spaces, younger staff working here and the wait times are average for what it is. Chicken was greasy and oily as expected. Would probably visit again if in the area.

takes way to long to deliever worst place i have ever ordered like i was waiting for about 1hour know and you kept munipulating me by changing the time

Always is missing something from my order!

Missing more than half of my order tried to call to no answer

Can't give you one star, had order delivered, and was stone cold

Aweful experience at turnells mill lane kfc today. Supposed to be fast food but waited over an hour for my order. No one seemed to have a clue what was going on. Ended up getting a refund which they were reluctant to give. Never bothering with Wellingborough kfc again.

put an ice cold snack in with hot food so everything was cold. common sense prevails, not!

Can you stop putting cold cans of drink in the same bag as the hot food as it makes the food cold

Missing two meals no sorry for the lateness just demanded deliverey code

I want a refund food was freezing cold and driver got lost because phone had no signal not happy with service at all

Food was cold when it arrived. Also very dry and not worth the money that was paid k. Shocking really

Ordered inside store ,but had to remind about a bottle of drink.

Food was either missing or cold

Best KFC meal I've had for a long time. Standards have improved.

all food cold had to throw away not happy at all

My order was never delivered. I ordered at 18.14 and at 8.30 was still showing out for delivery. The delivery driver was nodding his head, perhaps not his fault, don’t even know why he even turned up, not delivering the order. Giving is a busy Friday night, don’t mind allowing a bit extra time, but two hours is exaggerated. I requested a full refund.

delivered stone cold, 2 and half hours late

ordered and the time it was being delivered kept getting later and later

I ordered 40 pounds and 1 zinger burger with 2 wings was missing, I ordered before and there were some missing, something always happens with KFC, the juices I put in the can, before they were in the glass, they were better.

Good never arrived. Second time this has happened from KFC, absolutely appalling service

Late, didn’t have some of the items ordered, poor service overall, the delivery bag was badly damaged, potentially items fell out with the courier or maybe they weren’t packed, either way I’m not satisfied.

I get my food cold after one hour and 30 minutes

saying order is delivered and it hasn't been delivered at all waited ages as well

I wouldn't even give a 1 star review. Horrible service. Ordered at 6pm on the Just eat app, delivery said 30 mins then kept on changing. 1hour and 30 mins later app said order has been delivered. No knock on the front or bell order has not been delivered. Complained to just eat and won't refund me the money. My mum had to sleep on an empty stomach after having medication we had been discharged from the hospital.

Over an hour late. Food was cold.

DID NOT RECEIVE THIS ORDER ABSOLUTELY APPALLING THE GUY DID NOT UNDERSTAND A WORD OF ENGLISH AND DROVE OFF WITH MY FOOD

placed order at 6pm on a saturday night after me and my family were hungry after my mother was discharged from the hospital. delivery time kept changing. looked at the app around 9pm and said that the order had been delivered. we never had any delivery. my mother had to sleep on an empty stomach after having meds. disgusted with the customer service from just eat they will not refund me

it was 1 hour 20 mins late and then the courier demanded some sort of pin we knew nothing about Will never use jut eat again

Preparing your order & delivery time kept increasing

Thankyou glad we have the codes now.

No stars should be given here but won't let me leave a review without one. Absolutely disgusting food and service. Placed order at 7.39 pm last night (Saturday 21st September) wasn't a big order, just a fillet burger meal which comes with a piece of chicken, chips, beans as the side and a can of Pepsi. Not a hard order to get correct, even a 10 year old couldn't mess that up. Food was ordered through the KFC app and deliveroo were the ones that would be delivering. At 9 pm the door bell finally went to be handed a bag (which at this point could see there wasn't a boxed meal inside) to then open the bag to find one burger that was stone cold, one pot of baked beans freezing cold and a can of Pepsi. So not only did the food take an hour and 20 minutes to arrive, it was freezing cold and missing half the order, Called deliveroo to complain and I requested a full refund as half the order missing and food could not be eaten due to not even being edible. Think KFC (franchised owners) need to look at the food safety act 1990, shame on KFC Wellingborough and shame on Deliveroo!!! Won't be using this restaurant again. Money wasted and for nothing at the end. 0 stars Won't give a full refund will only refund the missing items. I'll wait to see if I even get that money back. And before the person behind the keyboard at KFC Wellingborough copies and pastes the normal reply to complaints, don't bother as it means nothing. Spend the time sorting the bigger issues you have, getting the food orders correct and making sure you're food is edible 👍

Unbelievable in this day and age that a delivery can go so wrong. No food delivered AT ALL. Take the money, confirmed, says it is on the way, then magically 0.5miles from my house it just stalls and then updates as Delivered. Not to me it wasn’t! I want my money back, I have to go through automated system and wait and wait, how is this fair? Surely this is why they have the code… so why no FOOD?! Someone else seems to be enjoying my MONEY!!

Food was cold, missing items, over an hour and half late

Very polite and shut my gate when left

Can of drink came very warm !!!

it NEVER TURNED UP?!?!?!?!?!!? I AM FUNING SEE THE NO ARIVAL RFUND I WANT A FULL REFUND AND MORE. I JAVE NEVER DEALT WITH SUCH AN ABYSMAL SITUATION PATHETIC REALLY

The absolute worst restaurant in Wellingborough, ordered off of just eat and it's still in the preparing stage after nearly 2 hours. Tried ringing KFC multiple times and the customer service is abysmal so would have rated 0 stars if there was an option 😡😡😡😡 sort this out

I don’t usually review, but the guy that works on the till - I think he might be a supervisor, is honestly the loveliest person and deserves everything wonderful in life. No issue is ever too big for him and he is always so kind. Thank you for making dull days a little brighter!

Beautiful hot chicken and chips were hot today too but can’t see how the gravy is £2.99 for a tiny pot beautiful but ludicrous price

Completely wrong order delivered. Error starts at the outlet giving delivery driver wrong order. My order cost a lot more & I made sure I selected food that wouldn’t affect our allergies. Having received the wrong food, it had to be thrown away as it contained allergens. Called the outlet, very angry & yes I did lose my temper & swore, but all they would say is it’s a Just Eat problem & despite going back & forth nothing resolved & no food.

The order is so cold and open and it’s not fresh. I’m not got anything for KFC again that’s not good service trust me.

Ok. Small portions. Staff not much usefull. Clean and tidy. Quick service received but a smile and abit happier from the staff will go a long way.

Chicken was beautiful hot and tasty chips were cold ????

Incompetent. Both KFC and McDonald’s. You order food and never get the right stuff. STOP EMPLOYING KIDS! Stopped ordering from here before will definitely not be ordering again.

chicken was re fried not very nice spent 65 pounds didn't expect it to be that bad waste of money most of it went in the bin very bad

hello i would like a refund as none of my order has turn up

Excellent meal, tasted great. Delivered in good time. Worried about items missing with it being a BIG order but not a single problem, all good 👍🏻

didn't even get an apology for taking an hour and 40 mins to be delivered. food was average

Later than app said by nearly 45 minutes and when arrived not particularly warm food! Driver didn’t understand why I wasn’t happy!!

The food was not delivered!!!!, this is unacceptable!!!!

Stopped here after a long drive for a tea and coffee, beware, they don't do Tea or coffee!!

The bag spilt at the front door

my food was cold was never in my street but another street

love the chicken but wish they'd sort the chips out

The driver was very polite and friendly A++++

Tables was dirty and bins not emptied 😭 We also had to wait a very long time for our meals, even though it was not busy. On top of that, today we've been issued with a PCN for how long we've been at the restaurant. We was a disabled family member who needed assistance in the bathroom,which took a little time and now given a fine for the visit.Worse and most expensive visit ever!!!

Didn’t even get my food. Checked the app and it said it got delivered but wasn’t to my address

You forgot to send the kids meal! Sort it out KFC

missing things off the order and disappointed with the quality too

some of the order missing. not happy

tell me why i get a pepsi max instead of my tango and its warm??? to be honest it was alright not like the best food ever but life is life

my order is not correct supposed to be for mick m

All off the chips was cold and mushy

chicken had a strange taste we didn't eat it

Food was cold as drink was put on top. Worst KFC we've had.

Went to order and they didn't have any burgers, better stock control needed

Delivered hot and always great tasting

Food was hot and cooked very well

all food was cold when it arrived, so wasn't able to enjoy it at all

Only received half of my order and what I did receive was cold tried to contact the restaurant but they just ignored me. Won’t be using this restaurant again very disappointed.

Food took over an hour to be delivered, once delivered food was stone cold and zero communication from app,restaurant and driver. shouldn’t be allowed to do this. Happens very often with just eat with different restaurants and drivers. Expecting a full refund for this unacceptable service.

We did not receive Pepsi MAX Bottle 1.5 Litre which is included as part of what was ordered. This is the second time in a row that this has happened!!! :(

the only thing wrong was I had no fries for the kids meal

If I could give this place zero stars I would! Absolute shambles! Was told to wait in car park and it seemed everyone was told the same. They didn’t know whose food went to which car and it took so long until we went inside the restaurant to complain. Joke! Still was missing food from our order when we got home. Not good enough! Fast food? 45 mins?

the chicken was awful so dry.so unfortunately we never ate it

All correct order, lovely food. Thank you

This is the worse KFC restaurant staff very rude don't want to give what you pay for also rats in undergrowth when you drive through can be seen unclean unprofessional business will never visit KFC in Wellingborough again manager came to speak and she was eating the chicken and spitting out food when talking disgusting do better are you joking you can do better if you cook more chicken thighs and give the people what they are paying for has you are a restaurant that sells chicken and be more customer aware and polite we will not be buying from this branch again

Only been the drive through here recently so I don’t have too much to say about the inside. However food is okay. However today I had to wait twenty minutes for food nearly going into the restaurant to complain about it. Two staff came to my car with food i didn’t even order. What a shambles of a service

Friendly driver fast delivery time good quality food

Over 1 hour later than estimated. Food was stone cold so probably still bagged up straight after order received, not just before delivery. like the app suggests. I received about 15 chips it didn't even half fill the little paper bag. The corn looked like it had been doing back stroke in the River Seine for 2 weeks. I thought I'd give KFC and 2nd chance after last time they delivered me the wrong food altogether. Worst take away service in history.

Been coming to this KFC for 20 years. It’s definitely gotten better over time. Refurbishment was definitely needed in my opinion. Food was definitely better and the staff have improved.

Requested the meals for 6:30pm - didn't arrive till 6:50

I had a great experience at this KFC yesterday. The food was good as always, but what amazed me was the staff's hospitality, especially "Niamh". She went above and beyond to help us when one of our kids spilled a drink. I was impressed by her understanding and quick action. I highly recommend this KFC for not only the food but also the excellent customer service.

Just paid nearly £50 for kfc and it was a total waste of money, there was 3 bits of chicken missing, it was stone cold and the pop corn chicken was rock hard, getting fed up with wasting my money on this app rip off

No drink with order , food bag opened

The restaurant it great after the refit, very clean and tidy. The only think I would say is with the heat at the moment there was not air con very hot and humid inside.

food was cold. was late chicken was dry not happy payed all that money to throw it away. refund required

Came without the chips in both boxes and pop corn chicken, you said id get a refund but I still haven’t received it yet

I just didn’t turn up and yet it says delivered and now I am £16.90 down and hungry! What is the point in offering a service if they steal your food!

never gave me my dips or beans that they charged me for !

Chicken and fries were Too salty and the rice is tasteless I couldn’t eat any of my orders.

old lady who calls herself a manager, how she has any staff left I do not know! couldn’t fault the young girl serving and I hope she finds a job where she is valued and not shouted at and humiliated the way she was today at that drive through! after the the manger shouted and humiliated this young girl, I think she could tell by my face I was absolutely disgusted in her behaviour as she came to the window to ask me “is there a problem”, i explained yes I think it’s disgusting how you’ve just treated the young girl especially infront of customers she then proceeds to shut the window and walk off not giving a care for her workers nor customer’s concerns! i now understand why these poor workers or should I say lack of workers look so depressed with a manager like that!

Arrived hot and good quality. Driver was courteous and polite

Quick drive through and hot food..friendly staff

order have no fties,no hot wings and no any sauce,shqme because we are paying for it

Double Zinger Burger deal, one piece of chicken burger was half the size of the other. Another example of shoddy service from Wellingborough KFC! Also no wipes included, there never is from there!

The order was showed as delivered but we haven’t received anything, there is no contact number to help me with anything and it take up to 5 days for the complaint to be reviewed. So I guess i will eat in 5 days !

Arrived in good time, chicken dry and overcooked