KFC Walton On Thames - High Street in Elmbridge

Excellent and tasty hot delicious spicy food

Tasty and hot delicious food and excellent service by raju

Food was hot and taste is good. Lady in the till was quick and friendly

I have had enough of this KFC branch. Each visit seems to get progressively worse, and after several attempts at giving them the benefit of the doubt, it’s clear this is the fast food for catastrophe. The staff here are a complete embarrassment. Customer service is nonexistent, with one particular girl showing some of the worst manners I’ve ever encountered in a fast-food restaurant. She was dismissive, unhelpful, and rude, making the ordering experience more stressful than it needed to be. On other times, to make matters worse, the other staff members seem unable to understand basic English, leading to almost guaranteed misunderstanding and, predictably, messed-up order. It’s not just a language barrier issue; it’s a blatant lack of proper training. It’s clear that management has not invested in adequate training for their staff, and the customers are suffering because of it. If you think ordering online is the solution, think again. On the last few occasions, the food arrived in such poor condition that I could hardly believe they had the audacity to send it out. Missing items, cold, dry chicken, missing items in meals, and pathetic portions have become the norm. It’s like they’ve stopped caring entirely, and management has no control or oversight over the quality of service and food leaving the kitchen. This KFC branch desperately needs a serious overhaul. The management needs to step up, train their staff properly, and restore the basic standards of quality and customer service. Until then, I would advise anyone considering eating here to avoid this place altogether. It’s not worth the frustration or the money. The only guarantee here is they will mess your lunch/dinner

Chala baagundhi , baaga vegamga iccharu na aaharam. Dhanyavadhamul

Horrible customer service i don’t know what stinks more? Their attitude or their food!

Good and fresh food was served the chicken was so juicy and the staff was affable and the service was really quick

The food was as ordered, it was on time, and it was very tasty and fresh. The only negative was that it wasn't very hot, so I had to heat it up.

Excellent service food is tasty and fuming hot

Excellent customer service very tasty food

Excellent and fast service by Raju and tasty food great customer service

customer service is excellent and food is very tasty and suggested promotions to us excellent team work

My experience is not good because staff is too bad. They can’t even listen what you need and what you asking to them. Not recommended

Delivery was advertised as 10-20 minutes, arrived after 40 Food was stone cold when it finally came. Extremely unhappy

Missing fries for both meals. No fries at all delivered . We have claimed via the order website

I used to use this place over 20 years ago, food was good, popped in today, ordered a zinger burger, minimal chips, soft and soggy, and the burger had some lettuce in it, nothing more, terrible

KFC congratulations, top marks for consistency. You got our order wrong AGAIN. Every single time you do this, be it the wrong drink, the wrong side or sometimes the complete meal. Please employ staff with some competency.

driver got the wrong address & went to my neighbour. stood too close to the door & frightened her. drivers need to take more care

Third or Fourth order in a row with item(s) missing.

driver was on phone and sat in car for ages

The food was awful so I put it out for the fox

I’ve missing one bit of chicken with chicken was all dry and tough The worst KFC I’ve ever had

I asked for no KFC seasoning and still got my chips with KFC seasoning. I don’t like anything but plain chips and ketchup.

Yesterday I bought some hot wings but The food is extremely salty than usual. Please cook it blander

order says delivered but it hasn't arrived

The food was stale. Dry. Cold.

£4 for a mini burger and can’t manage to put it in order ! UNACCEPTABLE!!!

Completely wrong items delivered, delivery guy told me I was wrong and it was the right order. And now have to wait up to 48 hours for Just Eat to look into it? Not to mention breaking GDPR as I now have the other customer details and they mine!

The burger looks big in the photo, it's small when it comes. I will never buy it again.

Very quick delivery and all neat in the bag. The only issue was with the hot wings, most were very small and dry, more bone than meat which was disappointing.

The chicken and the chips were really nice. The food was delivered really quick and it was nice and hot. Would highly recommend.

Sent me the wrong food , and chips are stone cold !

The chicken is SOOOOOOO dry it’s like it’s from yesterday

When we came, there weren't many people there. The lack of order number displays and ordering machines might cause problems in busier times. The chicken came fast, but it didn't seem to have the distinct KFC flavour and the wings were quite dry. You can get better KFC elsewhere.

Absolutely shocking quality food. As the price has gone up considerably, I made the mistake of thinking quality will also improve. I was wrong. Chicken was dry and over cooked. Awful. This is the last time I will go there. I recall how it used to be so good, but not anymore.

Dont bother for 3 meals it used to be £24 now its nearly £40 might aswell get nandos next time better to go in store as the meals are 9.99 while 12.99 on here make it make sense

Ordered a deliver of chicken with sides and they forgot all the sides, pathetic. Not the first time they have messed up a simple order.

Food was hot, delivered courteously and arrived on time

Food consistent, not sure if currently available but tried to get meat free options in past only to be told their branch does not stock. Also delivery riders accumulate around shop smoking and pushing and generally causing anti social issues locally, local community would like more consideration.

very pleased, just as ordered

Worlds Most inept KFC. You know that unique number you get when you order? That number that there's only *one* of? Yeah they don't call that out. Instead they call out what's in the order. Newsflash to the staff, quite a lot of people order a tower burger - it's not as unique as the unique number on the order. These guys lose orders all the time. Avoid.

Asked for no mayo no lettuce due to allergy and BOTH burgers had both mayo and lettuce!!! Straight in bin !

not happy with chicken and chips just about warm and no kfc crispy coating chips cold

very pleased with how quick it got here, keep it up 😎🫡🔥🔥🔥🔥🔥

They sent order with bits missing And this isn't a first time,, I try to contact them, there is no help at all!! Rubbish service

NOT DELIVERED!!!!! NOTHING DELIVERED!!!!! YOU SAY DELIVERED BUT NOTHING AT ALL WAS DELIVERED!!!!!

Didn’t want mayonnaise just a BBQ burger and didn’t have the option to remove it

Food was freezing cold when it arrived, very dissapointed

It never arrived and still waiting for a reply and full refund!!

Worst KFC shop ever. 7 out of 10 times the order is incorrect.

The app said the driver was on the way. However when I checked the map, the driver was at McDonald’s and then proceeded to deliver another order before mine. This delivery was clearly not through Just Eat as it would have said the driver has another stop. The driver then went to back to KFC and stayed there for a few minutes before delivering my food. When it arrived it was very cold.

Food served quickly and fresh. Will visit again

Very busy when I visited, but food has been served quickly. Would recommend

Quick service and friendly staff

Delivered on time but missing items

Food is hot. Giving good portion of fries and fresh. Would recommend for quick takeout

Small but mighty, good for a takeout

What happened?? The restaurant was open and the order was accepted and then it showed driver at restaurant but stayed at this status for over an hour from 10.15pm, and the order never came at all!! And now it shows as delivered?!

Tasty food, friendly service. One of the Best KFC I have ever visited

No bean salsa or sweetcorn cob with the veggie rice box

I ordered a 4 PC meal I only got 2 pieces of chicken not 4 and the chips were dry and cold

Driver didn't hear me screaming to come in I AM IN A WHEELCHAIR FOOD WENT COLD IN MY HALLWAY

Missing 2 x chips and popcorn chicken and the Pepsi

Really good food, nice and warm and pretty prompt

Security stickers are not that good drivers can easily peel them off and put them back on. Definitely need stickier stickers

you missed the bottle of pepsi.

The chicken was very dry. Not happy at all. Not worth the money I’m afraid.

Didn’t receive my dip again! and drinks are always warm

I don't blame the driver because there was traffic but still a long waiting time.

Food was cold because delivery was so long

Food left on the pavement road outside the building in cold. Very bad delivery service

food was horrible barely even cooked chips had no seasoning on them and were still partly frozen in the middle. chicken was very grissly

Food was warm but gravy was piping hot and consistency was great. Chips were seasoned to perfection. Great delivery driver and no missing items!

Food missing for my order twice

To expensive now better to go else where this place is to gready now

Not all of order delivered. When I called staff only spoke broken English, spoke over me when I tried to speak and then told me I must be meaning to call McDonald’s and put phone down on me. I called again to kfc to report and again said no you mist speak to McDonald’s it is their fault??? I insisted on speaking to manager who came into phone and spoke over my every word which I recorded and let her know when I insisted she stopped talking and again she slammed phone down. Such bad leadership ci

Food was not just cold on arrival, but it was also in very poor condition and only fit for the food bin, the burnt thin piece of chicken in the bun didn’t even fill it up. Have taken Photo to prove my point. Definitely not worth £6.50 wouldn’t even pay £1 for it, the bun didn’t have much lettuce in either. Absolutely disgraceful!

Food was luke warm but arrived 5mins early which was good.

the order was missing large beans,and large coleslaw,as I reported at the time haven't received any feed back from you

Cold Food due to delivery driver going to wrong building.

Every time order from.here on uber they miss food of order ..how hard is it to read order and put food in bag ..

Ordered 4 burgers one was inedible and chewy.

4 Drum sticks not what advertised

I recently left a review for our last order and requested a refund of the filet of fish without tartar sauce which was inedible and requested a refund. Could you please say when I may receive the refund.

nearly 2 hours after the initial offered delivery time and freezing cold on arrival. I'd tried calling the store to see if there was a fault with online, rude and obstructive. told to call just eat..... just the worst service and food, barely tepid chicken.

Your delivery was LATE but worse TOTALLY COLD and UNEDIBLE . A huge disappointment. Will avoid using you again 😞.

Stale food warmed up. The chicken was so hard.

Driver didn't leave restaurant until 10+ minutes after the order was listed as on it's way. Clearly picking up another order which they went to first. Order was subsequently cold / lukewarm at best. Shouldn't do double deliveries if the food can't be guaranteed warm.

Asked for no drumsticks for chicken pieces and 2 out of 3 were drumsticks, food was cold , bits were not pushed down in boxes to tell which were fillet burgers and which were zingers !!!

All items received, food still adequately 🔥

My zinger stacker meal came with one patty missing

The staff needs to be changed, they have an I don't care attitude. Twice we've had issues with picking up food and it's always about the staff. I ordered online hoping it will make it easier this time only to get there and they don't have my order after quering it and almost giving up. They found it. How they don't have cup holders of 2 is quite shocking.

Came without several items ordered

Amazing gravy and chicken was perfect

Rubbish and very rude people never go there again

Had Party bucket. Chicken was hot and tasty. Staff was friendly

Lovely delivery driver, very polite and everything correct in the order. Super speedy delivery especially for a Saturday night!

Half the order didn’t arrive & they didn’t add the promotional items. It’s not hard to read and put things in a bag.

Items are missing, I ordered large popcorn chicken and got small, the order said 8 hot wings but we got 4 hot wings and 4 drumsticks which we didn’t ask for

Thank you for taking the notes into account 😋