KFC Walton On Thames - High Street in Elmbridge

Food: Terrible - dry, cold and always a disappointment Service: Non-existent. No offence, and I say this as dual-national myself, but it would be helpful if the people taking my order understood English. Every single time there are multiple errors I'm actually embarrassed on your behalf. Atmosphere: Horrible. Staff have no character. They seem very disinterested in customers but seem very friendly with each other when nattering amongst themselves. It's like you don't even exist. Overall an abysmal experience. Not sure why I keep going.... convenient I suppose. I might make the effort to go elsewhere if it gets any worse. Tonight's order was a tower meal with a leg in the box, large with beans and a side of gravy. What I got: not so tower meal, more like a bungalow meal due to missing hash brown. Small meal, breast instead of leg in the box. and two pots of gravy. Honestly - so thick it hurts. The 5/5 reviews for the food and service are laughable - look at them. All the franchise owners mates trying to get his score above 3.3 stars. All mentioning "Raju" and his exceptional service. Please lol

Friendly service by team. Got good offers

Got my food quickly. Food was good

Food was hot and taste is good. Lady in the till was quick and friendly

Good service and friendly staff

Excellent service and hot food. Loved it

Good service and friendly staff

Very rude customer service special that makeup girl

Raju helped us with good service we got the discounts and food for cheaper prices

Service is very good and great well done raju

friendly service by raju really appreciated with great customisation

Took 40 mins before they even started preparing the order and it arrived cold

Chicken legs are amazing taste and fries were fresh and hot. Friendly staff

the food is discusting so hard you cant eat it. i am taking the food back to the shop absolutely bad i have a good mind to take it to trading standards

chips cold and soggy..chicken stone cold..delivered over 2 hours after ordering. this was my first order on app...very disappointing.

Large gravy lid wasn’t on. Order was delivered with gravy spilled upside down all over everything.

cold good, guy gonna cycle in the wind and rain. not ideal..

I've explained that I live in the flats not the house on Glebelands Gdns Shepperton. Every time I have to go outside today heavy rain to track your driver down. This is very bad service

Great and speed service by raju

Soggy chips with warm chicken and a pot of source with a layer of beans in it. I was not impressed.

Food was ice cold. Actually unacceptable

Half the food was cold wouldn’t use again

Great service and fast food good service by raju

Excellent service by Raju and coancitha

Thinnest fillet burger I’ve ever had. Ever

Didn’t get bottle of tango I paid extra for !

Good taste and great service by raju

Warm can of 7up arrived with cold undercooked food. Reached out to justeat who offered a full refund, only to then change their minds and just send me 3.30 as a ‘gesture of good will’ 🤦‍♂️ total morons

not happy chicken luke warm and chips absolutely stone cold thrown away, sure the chicken was already cooked, not freshly cook when ordered.

Excellent and super fast service and great suggestions well done Raju

there was just a bit of mix up as I couldn't find the number the delivery driver insisted to have. He looked at my phone in the end and found it.

All service good but disappointed that of the 10 pieces of chicken there were 6 drumsticks one wing two small thighs one large thigh.

Food was tasty and as ordered, only issue was it wasn't hot, but instead lukeworm, so had to heat it up.

You need to use another navigation system as the one you use always sends the driver to the wrong address

The worst experience ever. Bad quality of food . Very rude staff. Never wish to visit this shop again. Strongly not recommended shop.

the food was very cold the drink had a dent in the side of the can and went in my face when I opened it so I don't think I'll be ordering from KFC again. Kind regards Tianna

Food could of been hotter but was nice

Never arrived, 0/5 Disappointed

Order delivery time kept moving back. No big deal but better to be more honest up front

Chips were the only edible thing. All chicken was extremely dry and had clearly been there for many hours. We left 80%

Great service by Raju and tasty food

Tasty and hot delicious food and excellent service by raju

The driver was very friendly and he delivered the order on time.

It said it would come in 15-25 mins I wanted it to be quick I had to get my son to open the door and have it cause I had to leave by the time it arrived. Disappointed

I have had enough of this KFC branch. Each visit seems to get progressively worse, and after several attempts at giving them the benefit of the doubt, it’s clear this is the fast food for catastrophe. The staff here are a complete embarrassment. Customer service is nonexistent, with one particular girl showing some of the worst manners I’ve ever encountered in a fast-food restaurant. She was dismissive, unhelpful, and rude, making the ordering experience more stressful than it needed to be. On other times, to make matters worse, the other staff members seem unable to understand basic English, leading to almost guaranteed misunderstanding and, predictably, messed-up order. It’s not just a language barrier issue; it’s a blatant lack of proper training. It’s clear that management has not invested in adequate training for their staff, and the customers are suffering because of it. If you think ordering online is the solution, think again. On the last few occasions, the food arrived in such poor condition that I could hardly believe they had the audacity to send it out. Missing items, cold, dry chicken, missing items in meals, and pathetic portions have become the norm. It’s like they’ve stopped caring entirely, and management has no control or oversight over the quality of service and food leaving the kitchen. This KFC branch desperately needs a serious overhaul. The management needs to step up, train their staff properly, and restore the basic standards of quality and customer service. Until then, I would advise anyone considering eating here to avoid this place altogether. It’s not worth the frustration or the money. The only guarantee here is they will mess your lunch/dinner

Horrible customer service i don’t know what stinks more? Their attitude or their food!

Chala baagundhi , baaga vegamga iccharu na aaharam. Dhanyavadhamul

The food was as ordered, it was on time, and it was very tasty and fresh. The only negative was that it wasn't very hot, so I had to heat it up.

Good and fresh food was served the chicken was so juicy and the staff was affable and the service was really quick

Excellent and fast service by Raju and tasty food great customer service

Excellent customer service very tasty food

Excellent service food is tasty and fuming hot

My experience is not good because staff is too bad. They can’t even listen what you need and what you asking to them. Not recommended

Delivery was advertised as 10-20 minutes, arrived after 40 Food was stone cold when it finally came. Extremely unhappy

Missing fries for both meals. No fries at all delivered . We have claimed via the order website

I used to use this place over 20 years ago, food was good, popped in today, ordered a zinger burger, minimal chips, soft and soggy, and the burger had some lettuce in it, nothing more, terrible

KFC congratulations, top marks for consistency. You got our order wrong AGAIN. Every single time you do this, be it the wrong drink, the wrong side or sometimes the complete meal. Please employ staff with some competency.

driver got the wrong address & went to my neighbour. stood too close to the door & frightened her. drivers need to take more care

Third or Fourth order in a row with item(s) missing.

driver was on phone and sat in car for ages

The food was awful so I put it out for the fox

I’ve missing one bit of chicken with chicken was all dry and tough The worst KFC I’ve ever had

I asked for no KFC seasoning and still got my chips with KFC seasoning. I don’t like anything but plain chips and ketchup.

order says delivered but it hasn't arrived

Yesterday I bought some hot wings but The food is extremely salty than usual. Please cook it blander

The food was stale. Dry. Cold.

£4 for a mini burger and can’t manage to put it in order ! UNACCEPTABLE!!!

Completely wrong items delivered, delivery guy told me I was wrong and it was the right order. And now have to wait up to 48 hours for Just Eat to look into it? Not to mention breaking GDPR as I now have the other customer details and they mine!

The burger looks big in the photo, it's small when it comes. I will never buy it again.

Very quick delivery and all neat in the bag. The only issue was with the hot wings, most were very small and dry, more bone than meat which was disappointing.

The chicken and the chips were really nice. The food was delivered really quick and it was nice and hot. Would highly recommend.

Sent me the wrong food , and chips are stone cold !

The chicken is SOOOOOOO dry it’s like it’s from yesterday

When we came, there weren't many people there. The lack of order number displays and ordering machines might cause problems in busier times. The chicken came fast, but it didn't seem to have the distinct KFC flavour and the wings were quite dry. You can get better KFC elsewhere.

Absolutely shocking quality food. As the price has gone up considerably, I made the mistake of thinking quality will also improve. I was wrong. Chicken was dry and over cooked. Awful. This is the last time I will go there. I recall how it used to be so good, but not anymore.

Dont bother for 3 meals it used to be £24 now its nearly £40 might aswell get nandos next time better to go in store as the meals are 9.99 while 12.99 on here make it make sense

Ordered a deliver of chicken with sides and they forgot all the sides, pathetic. Not the first time they have messed up a simple order.

Food was hot, delivered courteously and arrived on time

Food consistent, not sure if currently available but tried to get meat free options in past only to be told their branch does not stock. Also delivery riders accumulate around shop smoking and pushing and generally causing anti social issues locally, local community would like more consideration.

very pleased, just as ordered

Worlds Most inept KFC. You know that unique number you get when you order? That number that there's only *one* of? Yeah they don't call that out. Instead they call out what's in the order. Newsflash to the staff, quite a lot of people order a tower burger - it's not as unique as the unique number on the order. These guys lose orders all the time. Avoid.

not happy with chicken and chips just about warm and no kfc crispy coating chips cold

very pleased with how quick it got here, keep it up 😎🫡🔥🔥🔥🔥🔥

Asked for no mayo no lettuce due to allergy and BOTH burgers had both mayo and lettuce!!! Straight in bin !

They sent order with bits missing And this isn't a first time,, I try to contact them, there is no help at all!! Rubbish service

NOT DELIVERED!!!!! NOTHING DELIVERED!!!!! YOU SAY DELIVERED BUT NOTHING AT ALL WAS DELIVERED!!!!!

Didn’t want mayonnaise just a BBQ burger and didn’t have the option to remove it

Food was freezing cold when it arrived, very dissapointed

It never arrived and still waiting for a reply and full refund!!

Worst KFC shop ever. 7 out of 10 times the order is incorrect.

The app said the driver was on the way. However when I checked the map, the driver was at McDonald’s and then proceeded to deliver another order before mine. This delivery was clearly not through Just Eat as it would have said the driver has another stop. The driver then went to back to KFC and stayed there for a few minutes before delivering my food. When it arrived it was very cold.

Food served quickly and fresh. Will visit again

Very busy when I visited, but food has been served quickly. Would recommend

Quick service and friendly staff

Delivered on time but missing items

Food is hot. Giving good portion of fries and fresh. Would recommend for quick takeout

Small but mighty, good for a takeout

What happened?? The restaurant was open and the order was accepted and then it showed driver at restaurant but stayed at this status for over an hour from 10.15pm, and the order never came at all!! And now it shows as delivered?!

No bean salsa or sweetcorn cob with the veggie rice box

I ordered a 4 PC meal I only got 2 pieces of chicken not 4 and the chips were dry and cold