KFC Walton On Thames - High Street in Elmbridge

KFC Walton serves some of the smallest, skinniest chicken legs ever. Ask for an extra bit of chicken and they give you something that is TINY!!. I love KFC but I do question my own decisions.

genuinely shocked that the chips were not only cooked, they were warm AND SEASONED!

The staff don’t have a clue and always end the wrong order

Delicious chicken burgers and chips.

fab fresh food and very prompt delivery

food never delivered after over 2 hours, but claims it was

Food was cold and the chicken didn't taste very nice or fresh.

It took over an hour for the delivery to arrive. The food was cold and the drink was warm

Ordered a 10 piece bucket. 7 of the pieces were legs. not happy.

The app said Preparing food and courier in restaurant for 40mins , time kept getting pushed back , food turned up cold

was hungry late at night, good chow

the said he had to stop for his asthma and take his inhaler. it wasn't altogether his fault but a text to say why he was going to be late would be good in future

Food wasn’t very warm and chicken was very dry

everything was great. however the customer phone number you listed on the receipt is not mine. seemed to be some conglomeration of the order number. wasn't a problem but not the first time I've noticed it, thought you might like to know :)

We was ment to receive a free regular popcorn chicken after spending over a certain amount but never got it this is false advertisement!

Old dry cold wings even though requested fresh ones

I waited over an hour for my food when it said it will take 15-20 minutes to get there

the best delivery arrived hot food

forgot the children's pineapple stickz

waiting time was far longer than originally estimated and then the driver went the wrong way so our food arrived dry and cold

Worst kfc I have ever had. Did not follow order notes .

Excellent customer service by staff. Mr Trinadh served my order with great customer service and food was lovely.

The delivery man was polite and on time even though it was tipping down with rain.

I am regular customer, mega box is my fav. Apple and blackcurrant drink ❤️❤️

Food was extremely late and turned up cold. For the price paid would expect much better. Rather disappointed.

BEST KFC CHICKEN EVER HAD, HIGHLY RECOMMENDED

Such a best staff , I’ve seen in kfc Wanna visit again !

Good service and friendly staff

I recently visited kfc Walton and it was a fantastic experience..the restaurant had a clean and comfortable atmosphere, perfect for a quick meal . The staff were friendly and efficient, getting our order right and serving it promptly.. thanks a lot kfc Walton team ♥️♥️

Tasty food 😋 and good customer service, excellent store ambient

Very nice staff and excellent customer service

Delivery was slow as driver made another stop on the way, making delivery late. Order was then missing one of the items. Very poor and disappointing after a long day at work

The food is horribly stale. Me and my partner have gotten sick all the 3 times we’ve eaten there. The chicken wings is dryer than Sahara desert and it smells nasty. Close the branch if you have to please. No body here wants food that makes us sick everytime.

I have been this place to many times always I felt I am having something new & fresh food Fantastic service I prefer to go this place, best KFC in Walton

Me da pena que la propina no llegue al repartidor, el mismo repartidor me lo ha comfirmado

Cold as usual, i had prewarmed the oven in anticipation of this, and the chips I could count on 2 hands. Fruit shoot was 200ml , barely a mouthful..extra kfc chicken was a leg that clearly hadn't hadn't walked in its life...so so disappointed with the meal, last time for me..

Delivery time said 15-30 minutes meaning latest it would arrive was 19:50. My order didn’t arrive until 20:30. Really not happy about how late it was. It took an hour to get to me after placing the order!

Not received, but says delivered .

Ordered a delivery the food was soggy and the chicken was cold and seemed old,tasteless and bland. Just a waste of money. Dont order from here if you want good food. Made me sick just after eating it.

food is missing mini wrap and cold drink

It kept getting delayed and there was no updates letting me know anything and now the food is cold

It’s very service and avery time service fresh food .. I like kfc thanks kfc walton on thames

As usual my order was delivered perfectly. The little handwritten note on the receipt was absolutely delightful and reminds me of the olden days where we had some engagement - and it made me laugh so much - so a double bonus. Thank you to the folk that do the work. Much love XX. Jonathan.

Didnt follow delivery instructions. Clearly says deliverv round back!!!

Food: Terrible - dry, cold and always a disappointment Service: Non-existent. No offence, and I say this as dual-national myself, but it would be helpful if the people taking my order understood English. Every single time there are multiple errors I'm actually embarrassed on your behalf. Atmosphere: Horrible. Staff have no character. They seem very disinterested in customers but seem very friendly with each other when nattering amongst themselves. It's like you don't even exist. Overall an abysmal experience. Not sure why I keep going.... convenient I suppose. I might make the effort to go elsewhere if it gets any worse. Tonight's order was a tower meal with a leg in the box, large with beans and a side of gravy. What I got: not so tower meal, more like a bungalow meal due to missing hash brown. Small meal, breast instead of leg in the box. and two pots of gravy. Honestly - so thick it hurts. The 5/5 reviews for the food and service are laughable - look at them. All the franchise owners mates trying to get his score above 3.3 stars. All mentioning "Raju" and his exceptional service. Please lol

Poor quantity, I ordered a medium fries and I received literally less than a half of the package

the order was not delivered at all.

Didn't deliver half of the order. Not impressed

Absolutely brilliant. I had an extra requirement ref mayo that was delivered to beyond any expectations. Thank you. 🥰

Missing items and cold food - very disappointing

Friendly service by team. Got good offers

Had to microwave food as it was cold.

Got my food quickly. Food was good

Good service and friendly staff

Only "on time" as delivery ETA kept extending. Not sure if restaurant or driver is responsible

Excellent service and hot food. Loved it

Good service and friendly staff

Very rude customer service special that makeup girl

Very disappointed in this service, took over an hour to arrive. KFC kept changing my delivery time and I tried to call the restaurant and NO ONE answered 3 times!

But my hot wings were missing and I didn't get my refund 😫 😢 😩

I don't think he new where he was going

Food quality was extremely poor!

Bag was torn, the chips fell on the floor as it was handed to me, so in the bin with them! And the two pieces of chicken fell on the floor but thankfully the torn side of the bag was up so still edible, sons drink was missing and found that in the driveway where it too must’ve fallen through the wet rip in the bag. So disappointed overall. I would suggest putting drinks in a separate bag not with the food as this also causes the food to go cold quicker too.

All the food was cold I want my money bsck

Service is very good and great well done raju

Raju helped us with good service we got the discounts and food for cheaper prices

Took driver to the wrong address and was missing a can due to driver dropping it. No refund given!!!

Courier had a double order that meant he waited for 30 mins in McDonald’s and my food was delivered freezing cold

Was completely the wrong order had my name on the receipt but wrong food was not worth sending it back

Even though delivery address was wrong (I am not sure how did it happen) the young delivery person was excellent. I can understand his frustration a looking for right delivery address but he was polite and professional when delivered . Thanks.

I feel sorry for the delivery guy but delivering on a push bike and he needs to make a living BUT send him in one direction not 5 or 6 deliveries in the opposite direction and my food was Luke warm at best

friendly service by raju really appreciated with great customisation

Missing item, 1 regular Beans instead of 2 purchased

Took 40 mins before they even started preparing the order and it arrived cold

Chicken legs are amazing taste and fries were fresh and hot. Friendly staff

the food is discusting so hard you cant eat it. i am taking the food back to the shop absolutely bad i have a good mind to take it to trading standards

chips cold and soggy..chicken stone cold..delivered over 2 hours after ordering. this was my first order on app...very disappointing.

cold good, guy gonna cycle in the wind and rain. not ideal..

Large gravy lid wasn’t on. Order was delivered with gravy spilled upside down all over everything.

I've explained that I live in the flats not the house on Glebelands Gdns Shepperton. Every time I have to go outside today heavy rain to track your driver down. This is very bad service

Great and speed service by raju

Soggy chips with warm chicken and a pot of source with a layer of beans in it. I was not impressed.

Food was ice cold. Actually unacceptable

Half the food was cold wouldn’t use again

Great service and fast food good service by raju

Excellent service by Raju and coancitha

Thinnest fillet burger I’ve ever had. Ever

Didn’t get bottle of tango I paid extra for !

Good taste and great service by raju

Warm can of 7up arrived with cold undercooked food. Reached out to justeat who offered a full refund, only to then change their minds and just send me 3.30 as a ‘gesture of good will’ 🤦‍♂️ total morons

not happy chicken luke warm and chips absolutely stone cold thrown away, sure the chicken was already cooked, not freshly cook when ordered.

Excellent and super fast service and great suggestions well done Raju

there was just a bit of mix up as I couldn't find the number the delivery driver insisted to have. He looked at my phone in the end and found it.

All service good but disappointed that of the 10 pieces of chicken there were 6 drumsticks one wing two small thighs one large thigh.

Food was tasty and as ordered, only issue was it wasn't hot, but instead lukeworm, so had to heat it up.

You need to use another navigation system as the one you use always sends the driver to the wrong address

The worst experience ever. Bad quality of food . Very rude staff. Never wish to visit this shop again. Strongly not recommended shop.

the food was very cold the drink had a dent in the side of the can and went in my face when I opened it so I don't think I'll be ordering from KFC again. Kind regards Tianna

Food could of been hotter but was nice

Order delivery time kept moving back. No big deal but better to be more honest up front