Domino's Pizza - London - Cobham in Elmbridge

If you’re going to cancel someone’s dinner, maybe tell them when you do: They cancelled my order without contacting me, only found out when I checked the tracker later on. Email confirmation showed it had been accepted and they took my money. I repeatedly tried calling but no answer. Call if you’re going to cancel someone’s order so they can make other arrangements and not sat at home waiting for food that’s never coming!

Tearable place the workers in there are very mean they will shout and grab you this place should be shut down!!!

Ordered food for delivery and it come, when we was ringing them they kept putting us on hold and then when we would ring back they wouldn’t answer, rang numerous times didn’t get an answer, had to ring on another phone to get an answer and when they did answer heard our voices then just cut off. We have video evidence of this happening and will be sending this to whom this needs to be given to.

Maybe it's a little unfair to rate the food a 1star , the reason for this is I unfortunately didn't get the opportunity to taste the pizza as it was a no show, luckily for me I can rate value for money ! This is a big dip zero as I paid £20 to be left drunk & hungry and now skint , but there is still hope for me as they are looking into refunding my money in the nxt week or so 🤞apparently it not being delivered or not being called at any point is possibly my hungry fault , cheers domino's ✊️💦

The fat ginger man has extreme social problems he is too dangerous to be working in costumer facing job and interacting with them! I asked him if there are any seating area that i didn’t see and he blatantly said ‘shut up and don’t ask questions’ my partner told him not to talk to me that way he said ‘i don’t give a damn’ he will definitely hurt a costumer one day!

a good place for pizza but there are other local places you should go to if you can

Called beforehand to make sure they put chocolate on my cinnamon dough balls because they didn't do that last time. She assured me they will and when the order came- they did not put chocolate on it. Call me extra but I love the chocolate dough balls so was annoyed cos I made sure. Side note- they didn't put the things on the pizzas to hold it in place so it was all over the place but not too bad. Just annoying about my mf choco dough ballsssssss

4 hours later and still no food ……………….. Disappointed ☹️

Just want to say that I will never use Dominoes in Cobham again. After 1hr waiting I find out that you have 'lost the pizza' and I would have to wait another 45 minutes to get another. Your staff are rude, abusive and utterly unhelpful. Everyone was stressed behind the counter and the way I was spoken to which was witnessed by others was disgusting. I'll be raising a complaint to your franchise lead and I suggest you all go on some training on how to deal with customers. My experience seems similar to the last review.

Thank you Terry your a star and amazing service !

Ordered 30 minutes ahead of my chosen collection time. The app advised that the pizza is ready, however , when I arrived, I was told they are very busy and have not prepared my order yet. I was told to wait for another 15 minutes. It was a Tuesday, with 2 staff members only, and one of them was “busy” cleaning rather than helping with the orders. I could not walk away as I paid a lot upfront, but the guys were rude, busy chatting but not sending out pizzas. Ridiculous! After a long flight that’s the last thing you want. It took them 30 mins to get the pizza out from the original time of collection. That’s a long time at 10 pm with a kid in the car. Really not happy!

Lady answering the phone at 12:42 today decided to call my 11 year old son a C***. Will be reporting to head office.

Staff are obnoxiously loud and the shop smelt of marijuana. Kept getting rude looks from one of the female staff members. Not impressed

Ordered a Pizza, couldn’t make it properly due to lack of ingredients, said I’d get £5 of credit. Called to use said credit to be told it doesn’t exist even though the last order went wrong. This is how the 3rd instance of the Cobham branch getting my order incorrect. Use the Weybridge branch if you can, larger pizza, more topping & better cooked food.

Absolutely perfect everything, really nice,friendly and welcoming staff. The food is really nice and always ready in time. Thank you so much to everyone single worker of this shop.

Great service when you get the right staff member. Speedy and well priced. The girl in there made a proper pizza as well as great service.

Great service and fabulous pizza's.

The worker of the name jack keeble is so abousolutly amazing if you haven't given him a raise you should he made my experience from dominos being boring and bland to exciting and flavorful.

Great customer service and the food was good too. Worth it!👌🏻

Ordered 2 pizzas & cheesy garlic bread. There was barely any cheese on all items ordered. In an attempt to fix the situation, I was told I would receive £20 off on my next order. Sadly the gentleman insisted that I did not need to receive this in an email or text as everything was linked to my phone number. I rang the shop today as I wanted to place an order, firstly the gentleman told me the £20 had been used (which was untrue) , then after expressing my dissatisfaction he said there was never a coupon to begin with. He told me to ring after 5 as that is when the manager (Terry) would be in, but after reading the reviews I won’t bother. Order at your own risk. I don’t understand why they needed to lie.

Shockingly bad - despite 3 phone calls (2 of which they hung up on me) I finally requested a refund. I called was told 2 delivery attempts had been made but I wasn’t in!! Completely untrue & my Ring doorbell can prove…finally arrived an hour & a half later with a cold & completely incorrect order so sent it back & requested a refund. Another call & spoke to Jake apparently the manager (previously told the manager was Terry) & refund promised within 15 days of his accounts dept. approval. Paid £23 for nothing & now will wait 15 days to see if they actually give me my money back… will never use again! Ps when the email confirms your full delivery address it probably doesn’t help your delivery driver to leave off the postcode & house name! Apart from the lovely delivery driver the staff answering the phone are rude & unhelpful - especially when you’re trying to talk about a ‘classic crust’ pizza & the staff member doesn’t understand what you are talking about so has to put the manager on the phone! Seriously guys, it’s pizza, not rocket science!

Over priced slow and not good quality

Ordered 7 Pizza’s for a children party and was ready for collection within 15 mins. Perfectly sliced and zero complaints from Children and Adults.

Very slow, order was placed at 6:50 and it just kept saying no 8 mins for a long time before it was in oven. The chips I had brought had gone cold whilst I was waiting.the longest I have ever waited for dominos.

Great service, great environment...

Very poor customer service! Always had problems with the place and every time I ask for the managers name to complain they just sweep it under the rug at the same time making me feel that I’m in the wrong for mentioning it and decline to answer . Many issues over the years, last time I go to them! Also they last said to me after not delivering my pizza that if I ask for a refund I would lose half the £ because it was already cooked!!! Yet hadn’t even received my order?! Be careful I felt like I was being robbed I had to take the cold order that was sitting at the shop so I didn’t lose £ !!! Found out they delivered it to my neighbour!! Very last time I go Cobham dominoes!! no stars!!!

Nothing to declare... usual Domino

Had lovely pizza of sam tonight in cobham

Showed up at 2248 (meant to close at 2300) and they locked the door in front of us. Poor show. Thursday 15th April.

If I could give a minus I would. 19.30pm on 1st July, ordered a pizza online. Money came out of my bank yet no confirmation. I called. Rude woman spoke to me and said I have to wait 5 days for a refund. I asked to speak to a manager and the phone was put down. I called back and a male answered, Said he was the manager. I asked for his name and he said I don't have to give it to you! I told him what happened and he said yes, we won't deliver your order and we will only refund in about a week. I have been a loyal customer for 5 years and will NEVER EVER order from them again. Appalling customer service. Handled so badly by apparent "Manager". More training needed for your staff Dominos

The staff are usually quick and helpful, I love their new Yorker pizza, I think its the best

The worst pizza ever is not even close of what pizza should be also is very pricey for what they served. Place like domino's shouldn't even exist. The only think they are doing is give a wrong reputation to the italians. I will never spend a penny to this place and i wouldn't recommand this place to anyone.

This Domino's is one of the best that I have ever been to the pizza is that good...

The staff in Cobham Domino's will conveniently forget to tell you about the buy-one-get -one free offers so they don't have to do additional cooking. Then when you point it out to them they are sarcastic and won't give you the extra items. I won't order again this branch.

Luke is the best out of them all and v good service

Delivery guy was rude and didn't want to give me the right change.

Lazy!!!! Would'nt deliver 2 miles down the road to VERY HUNGRY and HARD WORKING vets and nurses at the local veterinary clinic! Just to prove the sheer laziness we ended up ordering from Tops Pizza who are in LEATHERHEAD without any issues! Shame on lazy delivery drivers and not supporting local business!

Amazing service, amazing food. Bonza!

Better than most domino's i've order from before, dealt with a lovely man called 'SAM', an amazing expierance from an amazing man! 10/10 would bang again

Fast and helpful service. Clean store.

Really nice staff, cheap prices and lots of variety of pizza what more could you want

Epic pizza, quick turn around friendly staff. Big thumbs up!

Ordered the new burger pizza from this shop and I must say I have never been more disgusted in my life! The pizza looked as if someone threw up on it and half of the topings were stuck to the box. Domino's Cobham, never again!

We are a nearby dealer with excess of 60+ staff and this is the closest dominos to us and we order all the time but last night possibly the worst experience weve ever had, the person on the phone sounded like she was drunk or something and couldnt careless to take my order kept making mistakes and even started swearing at one point (not at me but at the screen) That was just the customer service side of things bought the pizzas back had them amongst our collegues and who ever had the pizza is now sick and hasnt come into work because theyve had an upset stomach cause of the pizza Also confronted the manager about the bad experience and i was just told sorry about that. Have advises all my collegues and we would not be returning to this dominos again!

After ordering online we waited 40 mins no order. Reordered wait 40 mins total of 80 mins Not good custemer service.😤

Lovely helpful girl when ordering.. pizza was nice..but We ordered what was supposed to be a chocoholic desert pizza and what came was nutella on dough with nothing else on top which was nothing like the pic... Shame as disappointed kids

Ordered Pizza late last night and (perhaps due to alcohol consumption) it was sent to the wrong address.... but the guys at Cobham rung me and said they’ll deliver it to me in HAMPTON anyway! So I tipped big and the pizza was as good as ever! Cheers Luke and the delivery guy (who's name I've forgotten, probably due to alcohol consumption)...!