KFC Thornton Heath in Croydon

Dear K.F.C., I gotta say, I was really disappointed with my recent visit to your spot. I ordered my usual, but when I got my meal, there was barely any chicken in there On top of that, there was no napkins or utensils provided, making it a messy experience. The service was just not up to par, and it left me feeling let down. I hope you can step up your game next time. Sincerely, A dissatisfied customer

Delivered with care by courier.

Food was late and cold wasn’t happy with my order

whoever had made this £30 order,..... kfc should brle closed down

The guy who delivered the order was very polite and respectful.

Missed half of my order, absolutely ridiculous

the time kept getting put back further and further. by the time the food got here the fries were warm and limp. cold pineapple slice put in the bag with warm food. All round dissapointing. Chicken burger looked dry and dissapointing.

The food came very quick, was nice and hot and delicious.

late food delivery, cold food

not very pleased with my order as it was served cold when ut arrived

despite askimg for hot fresh cooked foodm you bring me cold uneatable food. £20 in bin. robbery

Nice meal & service, thank you

The chicken in the Zinger burger was hard with a rubbery texture, so wasn’t edible at all. Too much salt on the chips, only good thing was the wings. KFC tastes awful nowadays. Won’t be ordering again.

I ordered a mini fillet which I got just the meat no bun 😤

Everything was good but we didn’t received the Supercharger dip.

Order on Uber eat and it took 2 hours and the portion was tiny. There is no way to complain as the shop and Uber eat does not own up or accept their errors. I am reluctant to sign up to Uber eats as they have no accountability to the customer.

My chicken was pink and it really put me off.

Tasteless chicken- Never expected such a quality from KFC before- On top of that, they messed up my order with the drink

I visited 2nd time in this week there it was very nice experience.customer service was exceptional food was hot and fresh I enjoyed my meal . definitely I will recommend people to go there for quality food and amazing offers

Salt content was excessively high. Not good for health.

Amazing experience love the Fried Chicken 😍

My order was missing one item and so I called the restaurant. A lady named Uzma was very understanding as I have just received the order amd opened the bag and She immediately replaced sent out the missing item. Thumbs up

I ordered 2 salads but received fries instead 🙃

Food was stone cold! Not happy at all!!

The staff is very cooperative and humble as well as the restaurant is very neat and clean

Help me get a great offer. Much appreciated.

Delivery time kept changing and food was not hot. Not impressed.

Served by Salman at 1:30 on Sunday 6th October. Not only was this the fastest KFC I’ve received, it was also the with freshly fried chicken and the fries were amazing. Thank you to Salman and his team for representing KFC the way it should be.

The food was really poorly made going to have to complain

I ordered for a 12oclock delivery so require it to be with me within 5minutes of my request no later

Cold food and wrong order. Never again

The food was flavorful, but the experience of enjoying a warm, comforting meal was missing.

The only thing they left out a gravy and 1 potion of chips apart from that everything was goodcv

Very tasty although slightly cold

Super fast delivery. spot on time 👌👍

This is a fairly new branch. However, it looks unloved, cold and unwelcoming. The seated area was closed on a mid evening Sunday so we had to use the seating new the front door so it was a tad drafty. Clear they had not planned for customer service as there was one member of staff who tried to run everything by herself with little or no support. I found the touch screen panel easy to use but there was many customers who did not and asked for help but didn't get it as the one member of staff could not run the counter and help on the ordering. I ordered a spicy rice box and got a box half full of lettuce and altogether quite bland as it had no additional sauces apart from ketchup. A complete rethink is needed for this branch as the execution of the delivery to the customer is not what I would expect from a worldwide brand. It's on par with a cheap chicken shop. I've been back since and the customer service has significantly improved, well done for getting back on track.

I got delivered the wrong order

Meal was cold so could not eat

THE WORST FOOD EVER!! the chicken was cremated. It also was freezing cold. The chips were cold. Everything was disgusting wasted £30 on a family sharing for us to to throw it all in the bin.

Driver was waiting for a long time so food was delivered bit cold.

Bought a popcorn chicken box meal with a wrap qnd an extra side of chips . All was well except for the food I got in the box which wouldn't be enough if I did not buy the extra stuff. It's almost like they reduced my box meal because I decided to get an extra separate side

Left a bad review a few years, however there is new staff and management. I have had quick and accurate service for the last year or so. Staff are well trained and proactive. I still religiously check my order, but I really don’t need to anymore at this KFC.

Turned up nice and hot, ready to eat. Only issue drink was missing

Low quality food. KFC is just not worth the money, even with big discounts.

Ye, even with discount for £10 off it's not worth it. They don't even bother with sauces or salt packs. Overall quality is terrible for the price, and as I mentioned even with discount it feels like a waste. Just order from somewhere else

It's my favourite KFC. The food is cooked to a high standard and the staff are very friendly and helpful. So special thanks to Salman, Sudha, Uzma, Quarsum, Elaine and everybody at KFC 744-746a London Road.

Definitely have improved with the food arriving hot amd fresh

Chicken was dried out as if had been stored in a desert and not juicy and tender as it should be,The hot wings were so small I think they Kentucky fried some sparrows. Wish I hadn’t bothered!

most of the food was great, but could of done with some more 🍟, only quarter filled chip packet

Nice food. Good portion of chips

I ordered the food around 12 noon (11:58), so that I could eat it during my lunch break (12:40-13:10). Food arrived at 13:20. I couldn’t eat my lunch and also the food was all cold! The delivery guy might have had the food for a long time as it got all cold and soft. Very unhappy with the service.

The chicken wings were fresh. Thank you

My order never arrived the delivery guy ran away with my food

My food never came and it said it was delivered

Halal food. Same genuine taste.

I have not received my order what is going on

Very friendly professional staff. Mr. Salmon excellent

The chicken wasn’t cooked well and the food was cold

they gave me the wrong order, not a good service

I would like my money back for the children box that I did not get. Thank you

this is uneatable. how do the employees get away with this

Food was delivered hot and in good time.

Order on point !! Many thanks hot and fresh :)

I HAVE NOT RECEIVED MY MEAL AND ITS SHOWING DELIEVERED. HOW COULD YOU BE SO DISHONEST

amazing food great delivery service

Fresh quality and provided what I asked for. Thank you.

awful . no food delivered £27.98 taken from my account . driver delivered but not to me.... call shop they were sooooo rude....

For was a bit on the cold but we delivered on time

I got my food within 15mins! Hot, fresh and tasty!

My order never arrived and this is not the first time this has happened. I don’t know how this company can allow these things to happen.

Drink was missing from the order. Delivery driver was not who was shown on the app. No attempt to rectify the order.

amazing service food was excellent

Not all the food was there, although what actually arrived was nice.

disapointed wings size for £2.99. and the size of the wing comes like that. ridiculous

The staff are friendly and helpful and the food is great at this branch.

Food came soaked because drink spilled on the way. Delivery driver apologised. Just eat have refused to give me a refund

Terrible my food was cold and not flavourful at all.

the courier tried to steal my food. first time came with a wrong order and after have my order but incomplete!!!!

only half of the order was delivered.

delivery driver left food at different address. Got a call from person living at the address and I went an picked up my order.

Order wrong. Pay a premium these days and can’t even get the order right. I give up

I ordered the £10.99 1 person meal the fillets, wings and chips were fine, however the 2 pieces of chicken tasted terrible, It had the taste of liver and ended up throwing up. I won't be eating KFC anytime soon.

Food all spilled and squashed into bags and items missing. Large popcorn chicken boxes missing!

food was really cold items was missing. Was watching the map and looked like the guy went to Croydon first. Will not be using this restaurant again.

chips cold, beans cold from the fridge very bad ...

Food was cold and dry. not good

Every time I retry to order the food delivery Cold and are under cook like seriously people are paying for decent food very bad

Very clean and tidy and tasty food

This branch made me hate kfc , their staff is not skilled, they don’t even know how to cook. I ordered zinger meal which was stale and cold, my husband ordered chicken strip bucket , i even can’t explain how worse that was, the crunch was stale and chicken was full of oil, seemed like they deep fried that stuff for second time to make it look hot. Ugh!! Guys go at your own risk, no value being served for the money we spent !! Sitting area is greasy and dirty,

COLD AGAIN, because the driver went to another address in the opposite direction first, and that took him 15 minutes before he turned around and came past KFC and then towards me, i take screenshots of this every time but nothing happens

Very good service- fast - welcoming- smiling - really want to come every day - thanks a lot - god bless u

wrong order delivered sent back with driver

Another great meal from KFC and a timely delivery from Just Eat.

The delivery person was in Thornton road for about 10 -15 minutes so my delivery time changed to extra 20mins so my meal was just warm to eat.

why did the delivery driver go all the way to Purley way with my food. trying to deliver it on the way BACK to KFC. I live like 5 minutes ride from the place 😫😠😡

I went last week and there's a lady's name called Miss Uzma, she was very kind and amazing, her customer service was outstanding and she was multitask she's talented she's serving and taking orders serving at the back plus looking after her customer.I was very happy with her serving me, I would recommend you to go to miss uzma.

Food was cold the delivery guy was on a cycle and had other jobs before mine , so wasn’t enjoyable

The driver drove 25 mins away from my house sat for 5 mins then drove back with my stone cold food

Driver didn’t come direct, stopped off somewhere!

Food was delivered cold and portions of the wing was so small. The fries were called as well as the chicken wrap the chicken didn’t feel fully cooked and was lazily put together.