KFC Telford - Wrekin Retail Park in Telford and Wrekin

Absolutely anazing food and service, Ellie and Stacy and Lewis were absolutely lovely! Will be returning 🤩

Amazing service stacey and ellie arr stars!

Food is ready quick and accurate. Dining area is clean and good service , great work Alessia.

alessia was very friendly and helpful

Ordered £36 worth of food almost drove off, half of the order was missing I mean come on guys at least double check before the customer goes. Customer service non existent, they dont want to be there, they don’t care. Food Over cooked but tasty.

Food is hot and staff Denzel is nice.

Denzel is nice and helpful. We are happy to dine in here.

Nice staff, good food, recommended.

Emily and Austin were both amazing and very helpful

I want to thanks Elly for excellent service

becca was just amazing she slayed that floor. top tier staff member!!!

No issues. Food was hot and as expected.

Great service from Muhammad and the team on the drive through

Denzel nice guy he look after us well. Thank you!

Great service at KFC thanks to Kezia, Euginia, and Alessia. They were friendly, fast, and very helpful.

very fast service from kezia, almost no wait in the drive through! she even helped me to use an offer on my app. great service, will be returning

amazing atmosphere, fast service staff are always acommodating food is very tasty 😋

Come here all the time and the staff and food are amazing! Best KFC in Telford … to be honest the whole of Shropshire 🫶🏻🫶🏻

Had a great experience in KFC today food was amazing and fresh. Lola was really welcoming and helpfull and super happy.

Alessia had brilliant customer service

I just want to take a moment to appreciate Chloe at KFC – she is truly one of the most helpful, humble, and professional people I’ve ever come across in customer service. From the moment I approached the counter, she was attentive and respectful, really taking the time to understand my needs. I had mistakenly ordered my food wrong, and when I first asked to change it, Chloe handled it with such grace and professionalism – no fuss at all. However, I soon realised I had made another mistake with my order and felt bad going back again. Despite this, Chloe welcomed me back with a smile, treated me with the utmost respect, and kindly adjusted my order once again, ensuring everything was right the second time. Her multitasking skills were impressive, especially during a busy time, and she clearly showed great leadership and problem-solving abilities. Chloe is the kind of team member every business should be proud to have. She truly goes above and beyond, and her efforts deserve to be recognize and praised!

service was quick, food was amazing and the person on front named Chris was the best he was friendly and funny

Cold overcooked chicken, the place had staff who didn't want to be there.

First time I have visited this particular KFC in a while and tbh it was exceptional! Now I know that’s a big word especially when talking about chicken but as you know KFC can be an unpredictable experience! The food was AMAZING! All fresh, hot and well presented! Not thrown together! All staff who i encountered were extremely friendly and helpful. I was served by a lovely lady called “Kim” who was extremely helpful especially as I had an awkward order. Kim not only served me but also packed my food for me and was efficient in doing so! After having a dreadful order from the Madeley branch a few months ago , I Will definitely be returning to this particular branch in Wellington for any future orders! Defo recommend ! 😛😀

Great service & Yummy food.. Special shout out to Stacey Broome ♥️

The floor was quite dirty and bins were overloading food came cold

Alessia , Euginia and Kezia wonderful girls on shift worked soooo hard and served me amazingly, no issues with my order and I really enjoyed xx

Fantastic freshly cooked food. Great table service friendly staff. clean tidy eating area

Quick and friendly service, ellie and austin were on the front counter and got all orders our quickly :)

The best KFC in Telford :) and Alessia is very pleasant and hard working

Abs is the best top guy give him a rise

Quick service, fresh food, clean restaurant. Sahale was very professional and attentive when bringing over food and offering condiments. Good job all round.

My cashier alessia was very helpful and kind. She also brought my food over quickly and made sure that everything was okay with my order!

Alessia was lovely and friendly

Alisessia was very polite and efficient. Food nice and hot and very tasty.

Food was very good and very hot. Thanks for your service Allisia.

Very relaxing environment and great food would 100% recommend

Amazing service recommended by Kim the rice box was AMAZING WILL DEFINITELY HAVE AGAIN

Abs was a very kind server, lovely guy

Great service and food, staff are great

Excellent service from staff, Stacey, Pamela and geordina were fab

Excellent service from Stacy today, good food, no queues

Trying the milk shake for the first time. The girls behind the till were lovely. Greeted with a smile, professional & the service was quick

Food had clearly been overcooked and left far too long, wouldn’t eat there again.

Alessia was lovely behind the counter :) Great food, fresh and hot...service was quick and polite too. A nice change compared to previous visits to other KFC's!

Sunday 23rd march me and a family member went to dine. Food was amazing and the staff was friendly and helpful. Would happily come in again

I was served by Megan who was very kind and friendly the food was hot and tasty

Ellie was amazing on front, speed was good and food was amazing

Tables and clean and tidy the staff are really helpful and polite

Served by abs nice chap friendly, good customer service

on monday, this girl named Alessia served me she was really nice and made sure me and my family were happy with the service. i will definitely be coming in more often as i was very impressed with the customer service.

Can't fault the service at all. Ordered zinger stacker burger meal for the other half. I had a 4 piece colonel's meal and BBQ bites. Bites were lovely however the 4 piece was all dry and bland. Such a shame

Friendly staff and food was really tasty!

Good hot fastfood. Friendly happy service. Clean car park, litter free.

Only customer to order inshore for takeaway and waited over 10 minutes Poor service

I came in yesterday evening and was served by two lovely girls named Geordina and Kenzia. They both seemed very easy to get along with and made me smile after a tough day. They delivered very fast and enjoyable table service to me soon after ordering with smiles all round. The restaurant (and toilets) were very clean with an easy to follow organisation system for disposing of my rubbish. Great experience, the girls really gave me a satisfactory time. Thanks!!

Great service, Kim was very quick and friendly

Service was great staff was awesome

Only 1 star because we can't give zero food, service, effort, and experience a total disgrace an absolute reflection of society these days avoid this terrible representation of a well respected brand

Great service. All the staff were great. Great customer service from amy

Great visit to this store as usual, staff friendly food always fresh. Always my go to kfc.

Had an issue using the app the manager Kim came over to help and stopped everything she was doing on a busy Saturday evening too, much appreciated. Very polite staff and super friendly too which was amazing.

Austin was very helpful with correcting the order thank you

Amy and Lola served me and they where lovely and friendly

I went in for my dinner and Amy served me, she was friendly,helpful and the food was very fast !

Had a great meal with the family, Amy was lovely whilst serving us. Will come again

The food came fast and hot, had excellent service from a lovely lady called Amy. The store was also looking very clean

Worst experience ever food was cold and staff were very rude to customers.Disgusting

Not as it should be food cold and staff surly. Not like the good old days staff just don't seem to give a damn.

Service was great, staff was very friendly, food was hot and fresh.

Wrekin Retail Park, Wellington, Telford TF1 2DE I am writing to express my dissatisfaction with the service I received at your KFC branch located at Wrekin Retail Park, Wellington, Telford TF1 2DE, on 17th November at approximately 4:06 pm. Upon arriving at the drive-through, I waited at the speaker to place my order. Despite waiting for a considerable amount of time, I received no acknowledgment that the speaker was functioning or that my presence was noted. Unsure if the system was operational, I proceeded to the first window, where a staff member simply waved me on without any communication. I then drove to what appeared to be the second window, where I noticed three staff members laughing and joking as I approached. This made me feel quite uneasy, especially as I was already frustrated by the lack of communication earlier. When I attempted to place my order, I was rudely informed that I would have to drive around again. Given the time I had already spent waiting, I was understandably dismayed and refused, as this would have meant joining the queue once more. To my further disappointment, the young lady at the window refused to take my order. When I requested to speak with a supervisor or be provided with contact details to escalate my complaint, I was dismissively told to “Google it.” This level of customer service is, quite frankly, unacceptable. Ultimately, I decided to leave without placing an order and instead chose to take my business to McDonald’s, where I received proper service. This experience was deeply frustrating and disappointing, particularly given KFC's reputation for customer service. I would appreciate it if you could investigate this incident and provide a response. I am keen to understand what measures will be taken to address the apparent lack of professionalism and customer care displayed by your staff on this occasion. I look forward to your prompt response.

I was served by a young worker,Geordina, who made my customer experience spectacular. She was well organised and created a welcoming environment for me to dine and enjoy my meal.

Food was good as usual had a lovely young lady called gordina serving me and she was absolutely amazing so polite and friendly an absolute star

Had a girl called Geordina help me with my experience. She was very friendly and supportive. Amazing!

A lovely lady Geordina help me very professional and friendly help me with my every need

absolutely crap service half the time i go they don’t have what i want in stock, for some reason they havnt got hold of wraps for 3 days even though tesco is right there

Delicious food and peaceful environment!

So severely short staffed, had everyone waiting so long for any food, saw 3 people reverse out of the drive-thru and go inside just to wait even longer. Avoid!

Food was great, but the kiosks were broken and the service was middling

Good and fast delivery and service

Rude and anti social staff never smiled even though i was polite, dirty tables and floor so slippery, food really poor, Cold and tasted awful what a waste of £19 will never visit here again

Filthy restaurant, dirty tables and overflowing bin. Was waiting for 20 mins for food, tasted fine when it arrived but the atmosphere was horrendous with how dirty it was. I had to clean the table myself.

Horrible service, was waiting for around 30 minutes to be served by the desk despite no one were busy, no people in the restaurant. Went away, didn't buy anything because of rude staff. Do not recommend.

Was supposed to open at 10:30am however it's now 11 and still not open. Absolutely pathetic

Slow over 20 minutes waiting for food was cold and service was rude and uninterested there was no motivation or i terest in any of the staff members and the floors were dirty and surfaces sticky

Friday evening and shocking how slow the service was. As if only one person was on duty

it was pretty good, food was hot

Great food! Great customer service and very friendly staff

Amazing service from friendly staff, always keeping on top of cleaning.

Staff are so so friendly and make the experience delightful. Service was very fast even during busy times. Would definitely recommend this store

Amazing service. Staff were very friendly and helpful. The food was really tasty and the restaurant looked very clean. Loved my experience.

I eat here multiple times a week and each time I am pleased with the service and food. The food is fantastic and they have great deals Going on at the Moment ! Definitely will visit again today and Tmo 😂

Went through drive through, and as the place not being busy if the staff is standing around you wouldn't expect part of your food missing. You pay for something and get less. Well if this was the first time I would move forward as I did in the past. Unfortunately this place seems to be not changing at all

The restaurant was very clean. All staff were friendly and helpful. The food was incredible. 100% recommend!

Good staff good food tidy restaurant

Food is always cooked fresh and good.

Worst experience !! Full of salty chicken and the customer service wasn’t good enough to consider the complaints!!

The place was minging, rubbish all over the tables and the floor, food was cold. I'll stick to Trench location, always good there

Great service awsome food kept vary clean Only bad point was the singing in the back was really out of tune and just awful Other then that 10 out of 10

Typical KFC menu. Food good and service good.