Costa Coffee in Telford and Wrekin

Ordered two bacon baps, hot chocolate all three were stone cold, also had an ice frappe ice had all melted no cream. worsed order ive ever had and I order almost everyday.

costa (t3lford hub) didn't have what I'd ordered available but inst3ad of calling to let me know theu just sent me different items. items I cannot eat meaning my mi ey has been wasted as i would of cancelled now I've paid delivery and for items Ino good to me amd the refund doesn't cover the whole cost. disgusting.

Excellent Costa ☕️ Great food & drinks ☕️🍰 Prices could be reduced slightly 🤔 #GREATCOSTA 🙌

no tracking info' drink leaking into bab

Missing items again. Terrible service.

This order did not get delivered either!

No order saying delivered not had this terrible !!! I want a refund

Terrible things missing half a cup of coffee very poor

Re my order placed on the 24th, the delivery was over an hour late and when it arrived there were items missing, (2 ham and cheese toasties) I would like a refund for these missing items! I think it’s terrible that I have been charged for something I haven’t had it’s actually theft! I await a prompt reply to this issue

Disgusting service. Items missing and no contact so i have just paid £6.05 for a biscuit

Forgot items. Please check receipt before sending Costa as it’s very infuriating

I’m unhappy with my order, food was cold

The staff are always very nice and help me when I'm confused on how to use the app I have anxiety so try to go to Costa to have a hot chocolate and read my book to get out of my comfort zone The staff and atmosphere make this easy The hot chocolates are always tasty and so are the cakes

The order didn't even arrive, my food is constantly being stolen by your drivers. Its disgusting.

Drinks cold bap cold asked for brown sauce twice no brown sauce had to throw away order

Hot and tasty soooo glad Black Forest hot chocolate is back!!!!

Great coffee light bites and cakes inside Telford library

The very best staff and the most exceptional customer service and care. We had a really unique and difficult situation which lead us to have a small gathering in costa for a child’s birthday. The staff ( particularly lady with long bob ) was the absolute kindest and most genuine person. We were taken aback at how supportive they were. They are not awear of the difficult morning we had experienced prior to arriving at coast. They made a bad start to the day into a good one. Thank you kindly. It’s hard to put into words but they showed empathy and compassion and clearly care about there costumers. They are an asset to the company Thank you

I will not be using costa any more to expensive.

Food was all nice and warm, just as good as if I was in store. I did have an item missing but they'd sold out and left a sorry note attached which was really nice little thing to do :) Also was very well packaged to avoid spillages.

Absolutely amazing Costa coffee EVER, and the hottest drink and sausage roll EVER, Well done Costa And well done just eat,

My food was missing from the order and the coffee had leaked all over the bag as it had fallen over in the drivers delivery bag!

Couriers polite, food well presented

Came on time, but instead of denying the order or calling, they just left a note saying they were out of food and that we should request a refund.

I enjoy this costa as it tends to be the quietest unless the town park is busy then it can get a bit busy. Food and drink is exactly what you expect from a costa store and the staff are always friendly and helpful

Great atmosphere, coffee and service!

Missing items, drinks didn’t taste how they usually do, just hoping mine was made with oat milk as I am going to be poorly later!! Food offered that arrived was cold. Just not good enough!!!

Food got delivered 10 minutes late and came cold have had to warm up in the microwave.

All the coffees were cold and half full, it was late, our waffles and cookie was crumbled to pieces.

The order was late but not too late.

And my coffee was still hot! AWESOME

Got one of the drinks wrong AGAIN. Ordered 1 cappucino and 1 vanilla latte. Got 1 cappucino and 1 vanilla cappuccino

There is always a shortage of food selection each time we come here. But it'd clean tidy and the staff are always helpful. It's can be a bit on the cool side, so if you are effected by the cold, wrap up.

Large cappuccino in a small when arrived. No mini toblerones with the hot chocolates And the semi hot choco have red bits floating in it, photos available if required. So had to go in the bin.

Ordered 2 toblerone hot chocolates and they gave 2 toblerone lattes and ordered a toblerone muffin instead they gave a Terry’s orange muffin allergic to orange

This is the first time an order has gone as it should. Great service and great driver.

The shot of vanilla was missing otherwise good.

Really happy with my delivery the staff wrote a note to say that’s they didn’t have one of the things I ordered so they gave me a replacement thanks you

Forgot the flake and cream when paid extra for it

Ordered one hot latte and one iced - they sent two iced. Second day in a row that my orders been wrong 🤬

Again no delivery barcode to scan on Costa app and no sugar in the bag

No caramel in the caramel latte 🤦🏻‍♀️

Only one toastie arrived which left one of my children without... in the end I split it and then had to make extra food anyway.

Fantastic and fast service and food/ coffee still hot

Great food, delivered super-quickly

Lovely big Costa, friendly efficient staff & a fab energiser caramel oat coffee.

Friendly service, good food and drinks

Great little Costa coffee shop Staff were really good and there seasonal latte is class

My egg, mushroom and spinach sandwich had barely any egg and one leaf of spinach. Poor.

Unfortunately the bag was fully ripped at the bottom, the coffee cup lid had come off and spilt so the bag was wet and drink not full.

Coffee good, staff mostly.pleasant. Could be a little cleaner.

A great place to come and relax with friends or even have an impromptu meeting!!

I didn't receive The Jammy Flapjack.

Nice local coffee shop with friendly staff and good food and coffee

Great friendly staff nice clean shop

Ordered two lattes one decaf one caffeinated and they didn’t mark which one which one was decaf so I couldn’t drink it. Very disappointed and won’t be ordering from this Costa again. Awful service.

Driver was very rude. Cold. Never had a problem delivering here before. Cappuccino foam gone

There was half the drink missing looks like they didn't fill the cup

Called here on a bank holiday Monday morning for a breakfast snack. All the usual range of Costa products available. Service was fast and the staff were all friendly and cheerful, although they did seem a little stressed as there was just the 2 of them in to serve. Was clean, tidy and covid secure, although some of the customers weren't. I would call here again recommended.

The coffee wasn't sealed properly again and had leaked all over the bag soaking it through. Driver didn't flag this just sped off as quickly as possible

Store phoned to alert outbound stock item and changed for alternative. Missing hot chocolate though

Very good service,friendly delivery women

Super service by Arrian on the 20th of November. Her and her colleague gave warm friendly and fast service with humour🙂.⭐⭐⭐⭐⭐

Best delivery ever! Smart on time & helpful

Just would like to say I love the Costa store and the staff my experience since we opened the bubble citea in Telford centre has been so amazing and I couldn’t be prouder writing this review about the team.they are so friendly and helpful and always help me out to go above and beyond the service I receive from Junior,Deb Lorna Emily and nadine is honestly exceptional and it’s my number 1 place to visit if I need my coffee which is never a disappointment or any drink they recommend. I cannot speak any higher because they are just fantastic and I think the CEO needs to understand how amazing this team is and know how proud they make the brand. Thanks for welcoming us to Telford and look forward to being friends in the near future for a long time to come 💕

Called in the Southwater branch Telford. on 17 11 20. I found one of the staff there. Rude. Arrogant. Uncompromising. And full of her own self importance. Not an experience i would like again. Sorry girls.Not good P R.

I had a notification to say the food was on its way, a 5 minute journey took 30 mins. Food was dry and cold on arrival and quite possibly the worst vegan bap ever. Coffee was also cold. Very disappointed.

did i order the wrong thing it was cold

Coffee was already leaking when driver lifted out of his bag and as soon as he handed it over the bottom of both cups fell out and the coffee went everywhere, over the driver and us and the carpet so no order received

Costa in Telford is not consistent the Forge is excellent but the Hub is a let down 3 times in a row cold sandwich not even wrapped properly today again only one coffee coconut ! Not good enough😡

Great little shop Handy for shopping centre when the other one is full Staff welcoming and friendly

Limited choice due to lack of stock

Delivered on time, sandwich was cold and chewy...salvaged my coffee by putting in the microwave...mmmm

Friendly, helpful staff behind transparent screens. A good range of drinks and snacks, including yummy vegan cake!

Great service from store and delivery partner as always

Lovely greeting from the driver and everyone was happy with their order 💗

Food was really hot and fresh excellent came quicker than goi g into restaurant

Ordered a cookie but got a tiffin! Otherwise fine.

Due to delay, cappuccino turned up as an Americano with milk

This delivery did not happen. I saw the driver was near the building next door and then the app said the signal has disappeared. I waited and nobody arrived!! Not good, this is the first time I’ve never had a delivery turn up. The app now says it’s delivered? Where to as it’s not where I requested!

The large coffee we ordered was only half full in the cup. Not good for an expensive coffee.

Driver was very rude demanding I should be outside before she gets here

Order was very late with no update. No apology. Coolers were missing sauce so very bland. Really disappointed. Such a big difference between Costa restaurants, all items should be prepared the same way at each place.

I ordered hazelnut syrup in my cappuccino but it is plain

Great coffee. Lovely location. Great view. Highly recommended

Visited here on a day out with a friend for a coffee and lunch. Very Covid safe inside with hand sanitizer and social distancing adhered to. I had the Ruby hot chocolate and it was beautiful.

Quick service, friendly team, drinks excellently made. Well set up given current covid restrictions

Food arrived 30 minutes after I was told it would arrive. The sausage bap was cold and quite stale. And the hot chocolate was lukewarm and so watery it barely tasted like chocolate. Quite disappointed.

Mocka half full cant call large no marsh mellows in hot chocolate ever when payed extra

Wrong drink again I’m getting fed up of this my order was rob last night £17 down drain and now I’m not even giving the right drink I’m just waisting money

Came in for a mango and passionflower cooler and an iced caramel latte. Was served by a lovely guy called Jake! He was so polite and friendly, really made it a fab first sitting in visit in a while! Great asset to the team!!

Half of the order was missing I had to re order separately and half of family members had to wait to eat, my sons 18th birthday treat was ruined won’t be ordering delivery again!

Toastie was cold coffee was delicious x

Am always amazed how hot the coffee is.

Excellent service. Hot coffee and muffins.

Second time I’ve paid for coconut milk and extra coffee here. Normal milk in drink and not a single drop of coffee. Extremely dissatisfied

Terrible drinks cold and the toasties cold and hard .

Fantastic drinks was hot mockas was lovely thank you

Driver got a little bit lost and everything arrived late, but because they were so well packaged the drinks were still hot after half an hour! Very impressed

The drinks weren't labelled and therefore we couldn't drink any of them because of mixed dietary requirements. Just eat were useless when we contacted them too. What a disappointment.