KFC Telford - Rampart Way in Telford and Wrekin

Excellent customer service by driver!

didn't get my order right again

The manager Emily was a delight to be served by, extremely friendly service and kept a beautiful smile on her face. I will definitely be coming back!

Ordered 3 boneless banquets, one came without the popcorn chicken! No salt, wet wipes, serviettes or spoon or fork. My Pepsi tasted like fizzy dishwater. Had to ask for dipping sauces, they couldn't even give us the ones we literally asked for.. they handed over 3 Pepsis, when we said 2 Pepsis and a coffee. Literally every part of the order was wrong. Either they were deaf or just idiots, I'm sorry but the experience was terrible. 👇 *Edit* - 3 years after this review I've returned to leave another review after visiting last Monday and being up all night throwing up with food poisoning. The food tasted fine that evening, however my partner and I came to the conclusion that it must've been the baked beans. That was the only thing I had that he didn't have, so I don't think they reheated the beans properly or whatever they did to them I saw them 5 or so hours later at 1am and thereafter. I will never touch this place again 🤢

missing food!! how hard can it be to get an order right!!

Boneless bucket ordered, mixed chicken on the bone delivered, awful.

Nothing wrong with food and delivery, its the fact everytime i order somthing frim this restraunt, there is always an item ir 2 missing. Fustrating!

Brilliant service from the team

Hot wings were the best I've ever had from a KFC

Can someone not take responsibility for the rubbish?

food lovely and hot speedy delivery

Was really good service with a smile Specifically the lad on front

Food was quick and hot and the staff where lovely

My kids and I loved our experience at KFC. No queues. Quick service. Delicious food! Lovely restaurant. Loved the healthy rice bowl for me. Lovely friendly staff.

Very good quick service good food

The food was great would definitely come again

Service with a smile. Staff are polite and food came out hot and fresh

Everything about are visit was exceptional, one of the meals I have had at a kfc in a long while,

My daughter ordered the wrong food she ordered mash and gravy but got chips and beans and an employee came over with the mash and gravy I thought that the employee is so kind and a good environment to be in when you look for restaurants wasn’t loud not too busy got served by gagan

Everything was cold, it was just rubbish, the only thing warm was the coleslaw

Paid for extra chicken fillet it wasn’t In there and the slaw was missing from the rice bowl a sprinkle of lettuce and some rice with a small piece of chicken and 2 mini flaming wraps missing

Just been to kfc for fast food. Not the case.waited 35 minutes from ordering to my ticket 7140 being called out. The staff were miserable, no apologies for the wait. Quite simply bad service. To top it off just got home and I have 3 pieces of chicken instead of the boneless banquet meal I ordered.the person who the boneless meal has not eaten because they only eat boneless chicken.l No chips either. I would like a response and a refund on the meal missing.

Food delivered on time, & still hot. Driver was polite & friendly.

Very tasty, hot and on time couldn't ask for more

Originally given 9. 20 pm delivery, moved!

Alyssa was so hospitable & kind so grateful and thankful for her service!

Piping hot food, very clean and tidy, fast service.

I had outstanding customer service from Gagan she was quick, efficient and handled my order in a very respectful and professional manner , I would recommend everyone to be served by her, many thanks.

Alyssa was very helpful today and the environment was lovely, would come again defo!

Hi the black currant drink is missing. Can I have the money now?

Service was really fast! Staff were quick to sort out an issue with food. Great vibe overall

Come here regularly enough to know the service ranges from absolutely perfect to bizarrely poor and felt this time needed to be mentioned. Came in on a Monday afternoon before going to the cinema with a friend. Ordered on the screens in what, at the time, was a pretty quiet period, took our seat and watched the place fill up while we waited just shy of half an hour for our food to arrive. When it finally did half of the chicken was clearly fresh and the rest looked like it had been kept hot for hours. I appreciate in any customer service industry any one thing can slow down service and I’ll happily wait (although this was ridiculously long) provided the server doesn’t mumble under his breath what I think was meant to be some kind of an apology for the wait. Countless pieces of food being kept under the heat lamps the whole time, messy tables and entire pieces of chicken on the floor, next to no go at all in any of the staff we could see except for one lady, who we took to be a more senior member of staff, that seemed to recognise that nothing was being done with any real urgency and took charge. Overall an insanely long wait for what is becoming increasingly expensive food which on this occasion did not even come close to justifying its price, ended up late to our film at the cinema and left very disappointed.

Nice and clean restaurant. Friendly staff. Food was quick coming out. Food was fresh and hot. Great service

Very good food and staff service is very good

Very highly recommend. The food come out really hot and it was really tasty

Staff literally incapable of providing a full order

We are missing entire meal from our order. And now we have to wait for refund to be approved. Insane

Lovely friendly servers and very helpful and polite.

Ordered a second time to get the items we missed and they still missed an item. Can’t believe the incompetence

Quick service, yummy food, very clean!

They are so show with the orders I'm the olny one in here it taking a long time

food was cold and I could it waste of 20 pound

Food order was missing items, packed into an inadequate bag, restaurant was baking hot facing into the setting sun, and the boneless busket WASN'T IN A BUCKET! Why KFC, why?! Extremely disappointed, avoid on a Sunday evening as they clearly were focusing on the app delivery orders, not those in the restaurant

Food was really good. Service with a smile

Very good service. Food could have been a little warmer but very good all the same

Ordered two hot wings, took 10 minutes only one very slow lady boxing meals up it wasn't busy at all. I take a bite wing is cold dry and nasty. Waiting another five minutes at the counter to be noticed and ask for wings to be replaced which were better after. Staffing very poor a can't be bothered attitude in there will not be returning oh and the advertised on the screens rice bowl is no where on the screens to order and when asking staff at counter they say they don't do them anymore. Well why is it advertised???

Food was really high quality. Service with a smile

I'm still not a fan of the fries. Self-serve tills work with ease, clean, and tidy. Interaction with staff is minimal, you order your food, you wait whilst it's prepared, your number comes up, collect your food job done. It appears that 2 pieces of chicken have been removed from bargain boxes, so yet another company that increases prices on the sly. Crushers are also no longer available, which I personally find disappointing but understand they can't please everyone, but hey, ho, it is what it is

Love the lady Sylvia who came over for a review and asked if we were ok. Server was grumpy though who took our order 😂 kids enjoyed the food and daddy was super full 😝

over priced, chicken was cold and stodgey

Lovely service. Piping hot food and very quick

The food was delicious (JR 9years old)

Pretty good food but (this is fine)we had to clean up our own food. The screens to order on worked fine and we got our food how we wanted it except we had no sauces. Good- four 🤩

Amazing service and quick and easy to order! Friendly, helpful staff! Great KFC restaurant - could be a flagship store!

We had a great experience at the Telford KFC! The customer service was impressively efficient & staff were friendly, helpful, and quick to take our order. Our food was served in no time at all, and everything was piping hot. Definitely one of the better KFC locations I've visited! Cheers!

the guy don't know how to knock on door ..

Very fast service and good quality food

Great service and staff was super friendly , even made me crack a smile haha

ordered 2 meals, 1 meal missing and the other incorrect. waited over an hour for food to be delivered poor service from restaurant

Arrived just after 10:00 pm to be told they had closed, but that the drive through was open until 11:00. Fair enough. Went to drive through and waited at the order point regularly shouting "hello", but had no response at all. Gave up and went home. The only other time I went here it took 45 minutes after ordering to get through the drive through and receive food. Two poor experiences.

ordered Boneless but sent regular chicken. not good for my children who wont eat chicken off the bone!

Bunch of lazy staff there, today I went to Rampart KFC around 22:17, I placed an order drive thru got to the last window waited about 10 minutes member of staff comes and tells me just checked we have got no chicken left. So why took my order on the first place. Been told a chicken takes about 30 minutes too cook, then why not make it still had 30 minutes left. Happen about 3 time twice in Madeley and twice in rampart way. Once in Wrekin KFC should hire some one who actually want to work. Trecn lock KFC spot on got here after having bad customer service from rampart way. They still took my order and gave brilliant customer service also they were busy cleaning the store ready for tomorrow that's how other kfc should be like learn from the best.

Some of the order was missing.Previously their delivery drivers got lost on 2 occasions.Won't use kfc again.Was offered a voucher to tempt me back.I told them to put the money in my account,they refused,saying I had to use the voucher in a kfc.They can offer a voucher,but not the equivalent money? I won't be going to kfc again,so won't need the voucher. In response to kfc's pathetic reply,I have already contacted everybody,and your responses were as useful as a chocolate teapot.

Nice food and very helpful staff

Food was great. Delivery took a bit of time

I have been delivered a Burger king and not a kfc!!! Very disappointed and I don’t eat red meat!!!

Signature burgers were missing the fries.

Visited the Telford KFC today, the staff were lovely, food served quickly and the restaurant was clean

me and my friend got food poisoning from this place! lucky my child never ate here. they try bribe you for 5* ratings to🤢

I ordered and paid for large beans and large gravy. Cost me £7.98 but they were not delivered . Contacted the restaurant and all they could offer was a discount on my next order A lot of good that does me now . Last time I order from them

Spent an extra £2 on gravy for it not to be in the bag

delivery driver was all good but order was a bit wrong, I ordered 4 Pepsi maxes only got 1.

Always enjoy a good KFC and this is one of the newer, cleaner and tidier ones. A little slow on service but we weren’t in a rush. Food always up to standard!

Very happy with my time here, came at 5:45pm and it was very quiet and peaceful. The food was to perfect standards. It always is. I cannot complain.

Great food Sylvia looked after us and everything was hot and fresh

Me and my mate used to come here quite often. Tonight we was served by kyle who was really polite and professional. Real credit to the company. After going to others and having terrible service. Food was quick. Will be coming here more regularly again because of him.

experience was not ok as I only got 5 pieces of chicken instead of 6

the time just kept on going back ended up waiting over an hour and 15 minutes

The Chicken fillet in the fillet burger was over cooked. Staff didn't read the notes on my order requesting chicken drumsticks for the two piece meal and one of the mini chicken fillet wasn't whole. So, on this occasion not a pleasant experience.

Quick service friendly staff and food was hot x

Had a good time with my daughter

Excellent Service and Delicious Food! I had a fantastic experience dining in at KFC. The staff was welcoming, friendly, and efficient, ensuring my order was taken quickly and correctly. The restaurant was clean, well-maintained, and had a comfortable atmosphere. My food was served fresh and hot, just as expected. The crispy chicken was perfectly cooked, and the fries were delicious. What stood out the most was the excellent customer service. The team was attentive and even checked in to make sure everything was okay. I truly appreciated the fast service with a smile. Highly recommend this KFC location for anyone looking for great food and top-notch service!

Place wasn't the cleanest, food not very warm and the staff didn't seem to care so much. Was busy enough but overall OK

It wasn't delivered, We asked for cancellation after it was over an hour late

Daisy has been good crew and served our food well.

Shocking forgot most of my order no fires 4 were missing, 2 large gravy sides missing, wrong drink and no hot wings received

Dirtiest KFC I've been in. 11am and none the areas are clean. The toilets are ridiculous and stink...the whole place smells of urine. One of the self serve machines is just beeping constantly and no one seems to care. I will be contacting EHO today.

Driver was lovely but food was 20 mintues later than when it said it would arrive

fast and friendly service and delicious food

Nobody knows what they are doing behind the counter

Disappointed in the fries, used to be seasoned and now they’re bland and taste horrible, but the chicken was very delicious

I haven’t been for ages but this is getting worse. It became an experience today that I don’t want anymore.

Request for substitutions were honoured

I was expecting the items to be packed separately, instead all items were mixed inside one bag, rather irritating

Great food and quick service at KFC Telford! The chicken was fresh, crispy, and delicious. The staff were friendly, and the restaurant was clean. A solid choice for a tasty meal. Will definitely visit again!

Didn’t receive my full order, so it’s spoiled the tea

Appalling service, delivery time went from 12:15 to 12:55 and the driver was at the restaurant from 12:05, I eventually received my order at 12:50 after having ordered it before 12noon and the food wasn't even worth the wait!

Food came so fast and was delicious - asked for my food to be altered and was done with no problems!

very disappointed in the gravy. I love KFC gravy but this was so runny. both pots were runny. not a KFC without the gravy!

Amazing experience the toilets were so clean too