KFC Tarpots - London Road in Castle Point

All kiosks were out of order even though they looked fine. Acknowledged by staff after 5 minutes of waiting. Empty, yet dirty floor. What happens very often in KFC

The delivery drive stole the cigarettes and lighter that i place on the top of my car while i took the food upstairs ??

Totally incorrect order delivered

Chips are cold and gave us the wrong size popcorn chicken

Very poor chicken wings. The food were just warm when delivered. The wings were all dried and not-fresh. One of the worst KFC experience I ever had. Delivery took 75 mins to arrive from time of ordering.

All food was cold and missing an item

I chose for the delivery be 1630. But the edt was between 1610 - 1630. It arrived at 1620, which I wasn’t ready for. And was caught doing something.

I was texted a discount code to use to gain £10 off a minimum £15 order (code tskqxyzl6grn8rcd) which at the payment stage said it was invalid. Can I please have the £10 refunded

The delivery time just kept increasing from a proposed 15-20mins it became over an hour wait. (the restaraunt being a 5 minute drive away).

Asked for no buttermilk dressing due to allergies, meal turned up with the sauce smothered all over it. Straight in the bin

tasty food as usual and the delivery driver was very polite. give her a pay rise.

second friday on the trot very dry chicken like it was a week old not nice , the wife will not eat KFC again .

Delicious, hot bargain bucket. And actually decent chips for a change!

Went there yesterday afternoon bought 3 snackboxes got home no chicken in any boxes just popcorn and fillet,check your food before you leave,incompetent staff will not use again😡😡

Wrong order and driver had no idea where he was going,

Truthfully I would have rather have gone and got it myself which I will be doing from now on! received the wrong order, barely had any food in the bag. Wouldn’t have minded but I ordered for my 3 year old son as he enjoy the food. I’ve had to cook something instead as some people can’t afford to order again! Shocking service..

10/10 little bit of madness a whole lot of badness .. combinatonnn amazing

Time kept changing, took nearly 1.5 hrs

Half the food was missing and the drinks was missing

it was delivered an hour and a half late and cold, I will be looking for a refund as I ordered elsewhere, because KFC at tarpots wouldn't answer the phone, really disappointed

Everything was cold and tasted stale

As usual, missing food items and always missing the dips! Not ordering kfc through just eat anymore!

Delivered on time and was nice and hot

Chicken was lovely as usual but chips were ok but didn’t look appetising and wasn’t that hot plus did not have that flavouring they usually have

Was totally ignored, while in front of queue, staff seemed to ge interested in payment to screens to place an order! walked out after 10mins of being blanked. Very rude staff, will never go back here. Worse KFC in Essex. Date was 18-8-24

the driver did not knock on the door to say that he arrived, they just left the food on the doorstep without telling me. by the time I knew my food was there, it was cold

No pop corn chicken that o ordered

Went here last night. No one at the tills so use the electronic ordering machine. Card reader faulty so you have to take receipt to tills to pay anyway. Fair enough, technology breaks down every now and then. 15 minutes of staff totally ignoring me despite coming to the counter multiple times. Not even eye contact or a " be with you shortly" to acknowledge my existence! Just left in the end and went to Progress Road instead. No technical issues and served food within a couple of minutes. Won't bother trying tarpots branch again. Customer service is an unknown to those staff. Last time I went here they completely screwed my order up but I thought try again. My mistake!!

Amazingly quick and really tasty! Best kfc order and delivery we’ve ever had! ⭐️⭐️⭐️⭐️⭐️

Great guy! delivered without any problems and early!

Delivered really quickly, piping hot and everything as it should have been 😊

you charged me twuce fir the one order .

marked as delivered but never arrived

delivered to wrong address again so no food and requested refund KFC Tarpots this only happens with your driver's won't order again

Missing chips and recipt, asked for no lettuce and Slaw and got more of both than the burger and chicken. I don't know why I order from this place anymore, they always miss items or get my order wrong or it turns up cold.

all as expected. is, what it is. tasty, filling and hot. yummy.

Every time I come to this KFC, I’m greeted to employees being incredible loud and lazy. Today I go in to eat inside, 7 employees I see and a total of 7 tables dirty with nobody cleaning them (was not busy standing around) I always go in and hear the staff they so loud and annoying. Today I’m greeted to a lovely conversation about a “fat customer who came in earlier that day with domino’s” and another employee talking about how we might as-well be shut we make £200 only from 9pm. It’s not meant to be a prestige place but my god the employees here are so young and loud and just lazy. Whoever the manager is needs to fix up and look at this. Been an issue for months now. Good also was cold as all precooked as usual.

At busy times they ask that you place your order on the 2 electronic screens. I wasn't able to find what I wanted, so one of the staff members came from behind the counter to assist me with my order. I may aswell have ordered from the counter in the 1st place. Other people came in and had similar problems or couldn't finalise their payment. It ended up being counter productive. The staff are helpful, but it was just a bit of a waste of time. The food was good and as expected and even when we got home it was still fairly hot. Scrap the automated ordering system, it's not fit for purpose.

Didn't get what I ordered, no chicken pops and corn instead of beans.

yet again kfc never cease to amaze me by there low standards regarding delivery. I ordered 3 mini fillet burgers sweet chilli bites chicken fillet burger meal 1 coke 1 tango. but I get the correct drinks no chicken fillet burger meal 2 chicken fillets 1 mini fillet burger & poor portion ov fries ..never again

What is the point of an estimated delivery time that keeps changing? In our case, one and three quarter hours after original delivery time!! The chicken was luke warm and the chips cold and inedible!!! Very, very disappointed

I ordered of just eat my order got cancelled I ordered again 5 mins later ,ordered again and food came 25 mins later opened it to enjoy and firstly it was cold the only thing that was warm was the beans also found hairs and couldn’t be me becasue im bald

Would not go here again as there were a lot of boys swearing and being silly no body told them to leave .

I'm dislected and was made to order my food from a self service machine

Great driver rang me to confirm as I wanted ordér left on doorstep as was out Good driver for delivering

I asked for no Mayo on one of the mini fillet burgers but it still came with Mayo. I don't believe they read any notes. so be careful when ordering from here.

Driver was on time and polite when delivering, food was hot, tastey & presentable. Thank You

How downhill has KFC gone?? Food cold, really greasy and really expensive!! £30 for cold, greasy chicken. What a let down. Prices now match the money grabbing pizza companies.

Not too happy. Missing a bit of chicken from the order. Other than that the food was good

This place is likely to go out of business soon. You can only order at one of the screens now???? Didn’t bother and went else where. Customer service obviously doesn’t exist these days

Didn't recieve the correct meal order was completely wrong. Deliver driver wasn't interested and when we phoned the restaurant they kept hanging up on us. Disgusting service never again

We were really looking forward to this meal, but was extremely disappointed when unpacking to find that we had been given yet again 4 legs of chicken instead of 2 legs and 2 other portions of chicken. Two of the legs had very little chicken on them. This is not the first time this has happened. However when we collect, we always seem to get very decent portions of chicken together with legs. Therefore, we are not very happy as we pay a lot more for delivery, which we expect, but we also expect the food to be justfied to the price.

Order was never delivered and waited over an hour for it

Order was completely wrong and not at all what I ordered

Technology over load. When tired and hungry and just need a couple of pieces of KFC I don't need to stand in line behind a group of youths that can't make their mind up what they want on a computerised menu/ordering on a wall. Staff are standing around when they could be serving tired and hungry people. Sorry but I for 1 will probably never use Tarpots KFC ever again! World's gone mad! If its not broke, it dont need fixing! Good ol customer service will always win through. Ordering on a computer and I think CARD ONLY' is a disaster for Tarpots KFC!

when ever I order food it's only KFC, and on several occasions in my experience the service has been very very poor. the chips were cold ,the fillet burger was good but unfortunately they forgot to case the bun around the chicken ( hence no bun) no slaw. I'll be keeping well clear of KFC tarpots benfleet from now on...

drinks paid for but not delivered , called the shop and i was lied to ,. i was lied to by the driver who said he would come back with the drinks never came , meal got cold making calls , will not use just eat or KFC again as both lied to me A nd this is not the firdt time .

KFC didn’t get my order right and thr food was barely warm by the time it got to me

food was very good staff was great did not like ordering from a tablet on the wall as was not easy staff did help tho go back to order at counter and talk to people

Fries missing, kfc very unhelpful, blamed driver & said if we wanted them we would have to go pick them up, if I wanted to collect my order I would not of used JustEat

The order was wrong, we didn’t get a Zinger meal but a chicken burger meal. The wait time wasn’t an issue as the football was on tv so i expect KFC was busy. To receive the order and it’s wrong is very disappointing.

Actually it was 1 minute late. I originally ordered it to be delivered at 440pm, but it arrived at 441pm. The food was lovely, thank you!

Rubbish service as usual. I won’t be using just eat again

Chicken was really dry and not fresh

Food was Luke warn, ordered extra regular fries, never got them.

Food was packed too tight and squahed

driver refused to pick up order till very late which ended in my food being freezing

my burger was not cooked but delivery was in good time

Bit cold burger dry hardly any lettuce or mayo

absolutely disgusting , completely wrong order. been waiting, have grandkid for dinner. now what am I ment to do

Arrived hot, all cooked perfectly. Driver was quick and polite.

if the restaurant doesn't sell cookies why are they on the website

Left a note on the bag to say they had not given me my rice as they “had none in stock” and also forgot to give me my popcorn chicken. That’s almost £8 worth of food missing and no effort of giving me a refund on their end!

The drinks that I received where not the drinks I ordered

I left a note for the staff at KFC which they did for me. Great service. Thank you. 😊

Served by Charlie, was lovely and polite and gave us an extra wrap. Made our night. Food was great!

Excellent hot food delivered early by a nice polite delivery person.

always prompt delivery of hot delicious food

Delivery time kept getting pushed back 5 minutes, multiple times.

Received a notification that my order was delivered, but nothing has been received. Notified Just eat and have been advised that they will email me with a response in a few days. It doesn't help me now. I have paid and tipped someone for not delivering me anything.

it was nice the kfc tasted great

I specifically chose for it to be delivered at 455pm, and the edt changed to 455 to 515pm. It eventually came at 503pm. The food was lovely, thank you!

Well I didn’t get what I ordered for normal fillet burger instead of zinger and then the chips were so heavily seasoned they were not edible. Very poor show from KFC.

normally no issues but food was abit cold today but didn't have time to reorder ect as had to eat and go to work.

For a take away. Asked for a chicken burger, a piece of chicken breast, chips, drink and a tub of coleslaw. chips, coleslaw and drink fine but received a soggy sizzler bun and a tiny chicken leg instead of a nice piece of chicken breast so very disappointed with my meal when I got home but not too surprised as the staff serving me seemed very disorganised. Only a 1 out of ten today.

Food was cold I only live 5 minutes away

There were items missing from my delivery.

No excuse for raw chicken and rude staff literally had blood in it and to be honest i should of took it back , won't be returning here any time soon !!

Waited longer than usual for our meal which was acceptable due to it being Friday evening however after waiting a long while and delivery time constantly changing took an hour and half from ordering. The Hot wings were missing! I tried to ring and no answer. Not good guys if it’s going to be silly late at least get the order right.

Sweet chilli wrap is my new go to favourite kfc meal

delivered nearly 2 and a half hours after ordering. Very disappointed

Yet again KFC fail, kept pushing the del time, was 40 mins later than order confirm and then food rubbish

Order not received and no one answers the phone or responds to any communication requesting a refund

Asked for no Lettuce and still got Lettuce. Repeatedly.

There was no coleslaw which I had ordered.

Food cold , no sauce in wrap chicken hard and cold and no dip either

The order was wrong I didn’t get the correct order

they delievered to the wrong house and when returning to their car said again it wasnt for me... the food was left on my neighbours porch step!

Tarpots kfc is rubbish no one reads the notes and its not good enough, why

Food is only good when staceys in there.