KFC Stoke on Trent - Festival Heights in Stoke-on-Trent

Has been refurbished inside and is much cleaner. The staff were eager to help. Ordered food on a self serve screen and it came within 2-3 minutes, piping hot.

I come to this branch often and i can say Zara takes her job so seriously that im able to trust her with my food. Make her management pleaseee

Amazing service by zara and mahnoor.

Manhoor and zahrah gave excellent customer service they were polite. Definitely call again

Zara was very friendly and the order came really quickly. Very pleased.

Great customer service from Zara, very friendly and polite. Also handled my order very quick!!

This KFC is always great, Zara served us today and the food was quick, hot and delicious! :) Thank you!!!

Great Halal food, great service thanks to Zara

Zara And mâhnoor Good service n Amazon

Service was great thank you Zara :)

i thought itwould be the quality you expect from KFC!. The food arrived stone cold - i dont mind this so much as we could have warmed it up, but the chips were barely cooked and soggy. The chicken was bone dry like it had been sat for hours!

There was a problem with our Order, and a worker named Katie was really kind and accommodating. She helped us out, and made us leave with a positive experience!

Popped in the drive through today it’s the 1st time I’ve bin in years I had a 4 piece strip meal the strips were shocking the grease coming out was rediculas the so called coating was sliding off it was that soaked in grease never again

Not even delivered it and put down as delivered. So now ive got wait for a reply email and a refund! Nice one

food was discussing. dry and obviously what was left. wouldn't feed it to my dog. I'm so annoyed. £23 and not even fit to eat. a joke. and nothing is ever done. thanks KFC and just eat.

All the food I ordered was freezing and I’m not happy and the delivery person, used a Lidl freezer bag that had my order in and the bag was open! Absolutely disgusting!

Had a 6 person bargain bucket at 12.30pm from Festival heights kfc. Chicken was all dry, chips were all dry, like they'd been done the day before. No such problems from the one in Fenton. I usually love KFC, not this time. Might be a while before I have another. Come on KFC, you're better than this.

Didn’t get my full order there was no sauce!

Sloppy chips and missing a chips dissapointing

cold food, wrong order, missing food.

Disgusting freezing cold food went in the bin waste of money!

wasnt delivered as driver just drove off with no attempt to deliver

Ordered 2 buffalo burger meals for take out. Didn't get the extra chickens it mentioned, one portion of the chips were stale dry, unfortunately only found this out when I got home. First time I've ever been dissapointed on a food purchase. Staff were nice though.

Lovely KFC, fast service and food was cooked fresh and piping hot.

Staff don't want to talk to customers now they have new order machines. I stood at the counter for ten minutes and was looked at by at least 5 members of staff and not one came to see me, all just ignored me. No hot drinks and nobody to ask why, well, there is but they won't talk to you. I walked out with no food or drink.

The driver never delivered the food!

Food served hot and to spec. Was pleasantly surprised by the seasoning on the chips. Food prep time was under 3 minutes. FOH was tidy and plenty of kiosks to order from. Condiments stand seemed a little unorganised with the napkin dispenser on its side but was clean. Windows could do with a clean.

Worst burnt chicken I've had tonight( party bucket), and also a missing pop corn chicken..will never go here again..Owner needs to start taking action with the bad reviews because we spending alot of money on garbage..stop apologising and do something.. pathetic

every time i place an order with kfc they miss an item off the order stop employing incompetent idiots and start checking orders before they go out clueless

Portion sizes were absolutely small, and was packed very carelessly. The fries were soggy, burger was dry and came with only the patty. The wrap also had very little sauce and a small piece of soft chicken. Will not be ordering again

Missing bottle of pepsi max 1.5liter

Wow! Possibly the best bucket I’ve ever ordered! The chips were hot and crispy and the chicken was deliciously juicy!! Thank you very much!

very fast and very good service

The chicken skin was bitter taste and I need to take the skin off to eat it.

Items were missing no wings or popcorn chicken that we had ordered

No till . Just order at a machine. No interaction at all. No customer service. Terrible atmosphere.

incomplete we recieve only 4 pieces

Thought would treat kids on way home after a long day what a shame the clientel at best were homeless people looking for somewhere warm to be the language was fruity and abusive and there was even violent behavior towards customers do not eat at this place get food get out do not take kids after 6pm

The order took over an hour and a half. Then arrived cold. Appalling service

Food was warm, we received everything we ordered. Friendly driver and delivered on time

my order hasnt been delievered but it says been delievered on app. can you chase it up and give me refund thank you

Only a couple of items turned up

Absoutley vile.. paid 30pound for a bucket and the chicken was Absoutley vile and one piece was still red.. wasn’t even worth the money

6 piece bucket all legs and wings dry chicken ,wings overcooked chips undercooked I worked at kfc as a cook for 3 years and it's not upto the standard it should be

Asked for 3 THIGHS but none looks like they caught sparrows

Who ever is working there tonight needs more practice arrived there at 8 o'clock asked for a twister original with kentucky mayo and extra lettuce only to have half a lettuce literally uncut and a tiny blob of mayo as big as me finger nail.. and then my partner had a fillet meal only to have pop corn chicken inside his box just one piece for what reason we do not no.. and same again fingernail size mayo the chicken was that dry it's definitely bin left for longer than its ment to be every time we go it's getting worse..

Should have a wider space , compared to McDonalds is much tasty the food and much better for the price .

The services are treating people very badly. I give it one star. They ordered a hamburger with meló. They gave another one. I don't understand it.

I would like to ask if you are currently hiring,I am a 16 year old teen.

Order was missing a lot of items that I ordered

I usually go there via drive thru and order from app then scan the qr code for student offer. But today, looks like new management, they refused to scan qr code saying that you have to order in store to get the offer. I ordered by same method i always used before. But he/she didn’t gave me the student offer. Never have that experience before.

Rats at the back of the building, and it’s halal. I don’t want to eat halal? Don’t force a religious belief on me that I don’t follow.

Never saw my food zero stars for this order

Never saw this either this driver took both orders and left he on cctv doin it

I think the delivery driver was going way to fast my burgers were all messed up. and my popcorn chicken was cold

The food was freezing cold so I warmed it up and then it went all soggy so I had to throw it in the bin I am really disappointed and I didn’t even receive my cookie

2 whole meals and a can missing from order

The staff are rude and the toilets are disgusting

please can someone contact me as i am missing items..

Really friendly delivery driver

forgotten something from my order

A clean and tidy location.....but the staff a 'clipped' and not particularly helpful.

The restaurant wasn’t even open when I ordered the food yet they still took my money

Placed a order yesterday through drive thru got served by zahra lovely lady also made my food fresh and quick.

Food was cold when it finally arrived! As the driver decided to go and a little drive around Stoke site seeing or something (( FOOL ))

I was served by a lady called Zahrah via the drive-thru. I ordered 7up and she gave me a Pepsi! She clearly wasn't listening... I had to tell her to change the drink as it wasn't what I ordered. She then came back and gave me a cup of 7up that was half full and the lid was heavily stained with Pepsi. She had obviously used the same cup that the Pepsi was in. I called her back and told her to fill up the cup and change the lid. She took it back without an apology and rudely went to gossip with her colleagues about me and then came back and handed me a full cup of 7up with a clean lid. Not impressed!

We have ordered Zinger burger stacker. I have ate this from other places. But this tastes very awful even the chicken felt very different. The burger bun was cold and cheese was not melted, it was as it was. Very bad experience with the burger here. I also ate chicken wings that were good. Need improvement.

Burgers were cold but I did order very late so not surprised.

driver was great, friendly and early. the food however, the chips weren't seasoned, I got about 6 pieces of popcorn chicken and the chips were cold. I paid £13 for 3 mini fillets, cold and unseasoned chips, and 6 small pieces of popcorn chicken. portions are getting smaller, but yet the prices keep going up. I'll never be ordering from kfc again

I recently visited the KFC at Festival Park, and I must say, it was a fantastic experience! As a vegetarian, KFC is not typically my go-to place, but this location has truly impressed me with its variety of vegetarian options. They offer a delicious vegan chicken burger, perfectly crispy fries, and other vegetarian dishes like the Sweet Home - all of which were delightful. The staff here are incredibly helpful and friendly, making sure my dietary needs were met without any hassle. The drive-through service is absolutely fantastic - quick, efficient, and convenient. Plus, the location is very central and easy to get to, with ample parking space available. Overall, KFC Festival Park has made a strong impression on me with its excellent service, great food options for vegetarians, and top-notch convenience. Thank you so much for a wonderful dining experience! ---

Very dirty food on floor and tables

It was ok .what do you expect from a fast food outlet

incorrect order delivered, coleslaw instead of corn cob, and beans instead of gravy

thr fillet burger had no Lettuce on it and for some reason I get beans instead of gravy with the order.

I did not receive this order and no refund it is disgusting

I recently visited KFC Stoke on Trent - Festival Heights and was thoroughly disappointed by the complete lack of care and respect shown towards the eating environment. My experience was marred by the sheer laziness of the staff and the evident neglect in maintaining cleanliness. Upon entering, I was immediately struck by the untidy state of the restaurant. Tables were strewn with remnants of previous meals, including dirty dishes, crumpled napkins, and sticky surfaces. It was clear that no effort had been made to clear or clean the tables, even though the restaurant was not particularly busy. The floors were equally appalling, littered with crumbs, spills, and even pieces of food that had been stepped on and left to dry. The trash bins were overflowing, contributing to an unpleasant odour that permeated the air. It was a stark contrast to the standards one would expect from any dining establishment. What exacerbated the situation was the attitude of the staff. They seemed entirely disinterested in their duties, often congregating in the back or chatting amongst themselves rather than attending to the customers or the cleanliness of the restaurant. On multiple occasions, I observed customers having to clean their own tables or request staff to do so, only to be met with eye rolls and half-hearted attempts. The bathrooms were no better, with unflushed toilets, wet floors, and empty soap dispensers. It was evident that regular checks and cleanings were not a priority for the staff. Overall, my experience at KFC Stoke on Trent - Festival Heights was extremely disappointing. The lack of care and respect for the eating environment due to the lazy and inattentive staff left a lasting negative impression. I would not recommend this restaurant to anyone seeking a pleasant and hygienic dining experience. Update 25th June 2024: I have responded to their request via the link provided. Updated 26th June 2024: I have received a £10 voucher and have been assured that the cleanliness of the establishment will be addressed. However, upon reviewing feedback from the past several months, I am sceptical of this commitment, as numerous reviews have consistently highlighted the deplorable condition of this location. My overall impression of KFC's customer care can be summarised as, "Here's a tenner, move along."

the service is very not nice, always something is missing in the order Manager can not give any information why this is happening

food was cold, and also missing bottle of pop. contacted and spoke with the manager. and he confirmed he gave it to the delivery driver.

Very disappointed at this restaurant because they will not take cash at the till. There was no person at the till. Iam disabled an can't use the automated screens at the store. This is very abelist regarding blind/ and loads more disabilities. No one to help, quite shocking really. Get ur act together kfc

delivery fine but the extra piece of chicken was so small it was just about the size if a popcorn chicken.

Gravy pot popped over over the chips which lead to the bag splitting which then lead to the meal being ruined then sent an email to just to explain and ask for refund being ignored and not had a refund not happy at all.

Is missing items pop corn chicken

Food came cold and soggie... all the tables are a mess and customer service is despicable! Really bad example of a kfc.

Went last night and was disappointed. The chicken had a strange burnt taste like the oil needed changing and the fries were to over seasoned.

The only good thing about this branch is that it is halal. I ordered a bucket of fried chicken but to my despair, the chicken was too chewy and hardly edible. The food wasn’t also served hot which just added to the disappointment.

One meal completely missing and another had incorrect side. Another incorrect dip. The restaurant is clearly unable to check orders before delivering and when I called their only response was refund or for me to go into the restaurant for a replacement. If I could go to the restaurant I wouldn’t be paying over the odds on delivery fees!

Very friendly staff who made my visit a great one and very high quality nice food

An amazing bucket! The chicken was perfect! Thank you! 😊

Ordered a boneless banquet with gravy. no gravy, a tub of rice in there and 2 pieces of chicken which we didnt order. Chicken was also dry and popcorn chicken was cold.

My food wasn’t delivered.. can someone contact me!!!

Food never even turned up. Driver either delivered to the completely wrong house or he couldn’t be bothered finding ours and took our food. I’d best get a refund for this, waited for over an hour for it as well.

the piece of chicken {wing} was so frazzled n burnt that it was not any chicken that was edible, also the chicken gravy was so runny it was like coloured water with no flavour, very disappointed

sorry to say my chicken was cold and the chips were cold and limp

The chicken was PERFECT! Thank you!

the chicken from this kfc is usually either really dry and tasteless or tasty but really greasy this order was PERFECT. it was not too greasy, and had crispy skin. i dont even care that my fries were missing, make more like that.

half of the items, really bad service

Absolutely shocking all our chicken was overcooked the wraps were completely squashed and screwed up. Chicken burger had the slightest sauce on and the core of a lettuce it was all thrown in the box. Might as well opened our front door and thrown it

KFC ordered 2 beans and 1 sweetcorn with boneless banquet 3 beans arrived

Fab delivery. Order had no chips

Ordered a 6 piece family feast. Chicken was burnt fries were just chucked in the bottom of the bag mixed up with loads of salt and pepper sachets. Coleslaw was placed on top of the fries which made it Warm. Looks like it was all just thrown in a bag. Will never use again