McDonald's in Stoke-on-Trent

Worst one I've been to by far. Staff are rude and hopeless. Was waiting at the drive through order point for ages, then they forgot part of our order, went in to get it and was left standing at the tills for ages without any staff acknowledging. A girl got a bit sassy just because we asked for some sauce.

Probably the worst mcdonald’s in the entirety of the UK. Especially when ordering from a delivery app. Absolutely useless, 9/10 have had items missing from the order and 10/10 the fries have come stale and cold. The drinks arent even filled up all the way, what’s the point of getting a large? Prison inmates probably eat better than this. Too bad it’s a chain restaurant and can’t be put out of business.

Food not delivered in time and it was 1hr late and shit service total waste of money

Ordered 2 meals and only got one. Ordered a hot chocolate and got half a cup of luke warm brown water. Dreadful experience!

Ordered from here multiple times and every single time, without fail, food is missing and cold. Actual store is okay but do not order from here if you want to be disappointed or annoyed!!

Worst service to deliver the food. It is in the collection list and staff is not delivering it to me. Worst ever service. Grace is the lady who is not listening.

McDonald’s missed items off TWO consecutive orders leading to a very unhappy kiddo without their happy meal

We were served by Dakota and to be honest that was the best service we have ever had from a mc Donald’s in stoke on Trent. He was so friendly offering us to make some orders into a meal and answered all my questions regarding my orders and was in general such a beautiful soul. Thank you Dakota, we will be coming again, you make this Mc Donald shine 🙂

Great delivery driver. Restaurant must have run out of McChicken Sandwich as we got a chicken share box instead. . Mom dissatisfied but still good chicken.

Ordered delivery today. First order arrived missing a burger and an entire happy meal. No big deal mistakes can sometimes happen, reported it on the app but then still needed food for two people so we placed another order. Surprise surprise, yet again we were missing more food from this order. Very dissapointing for sub par food and an unhappy kiddo.

Terrible service. Rude staff and painfully slow even though I was the only customer. It was 2 minutes to breakfast time and I ordered a breakfast as my clock said it was time. I agreed after being very rudely spoken to that it wasn’t time. I re ordered and was told to wait as they had no burgers ready. I then waited ages for my burger whilst others had their breakfasts. Always terrible service here. Worst maccies in stoke

very please will order again soon 😀

Wait was a pisstake and the quality of the food wasn’t even worth the wait

The place was empty not many in got the food and drink it was cold not even warm ,totally disgusting should not have been served ,this is the one on victoria road in Fenton

It was cold I want my money bakc

Instead of my order of two meals, I got a flat, small, diet coke.

Always check what you have ordered as the underaged staff will not talk to you in a professional manner its okay to eat in but still check as you will receive cold items also they will miss items if you take out and uber-eats and just-eat and the drive though take priority

its stupidly cold... they might as well sent frozen food... the queltiy is getting horrendous at mc d's

Ordered at 22:30 received food at 00:00, stone cold, awful cost 18 quid when if I had gone myself it would’ve been 12 ! Shocking

i didn’t get my order the driver continued to end the call

chicken select x5 were delicious. mom enjoyed her McChicken Sandwich and split the fries 🍟 between us. New apple cake mc flurry was OK 👍. cappuccinos were OK 👍 👌. The order was missing the spring water bottle. but that's ok

wrong drink and didn't get other items.

I don't think I've ever had a good experience in this McDonald's, unfortunately it's the closes one too me. Very very slow, empty tables not been cleaned. Slow service, toilets vile and did I mention slow service?? Come on can't be that hard to maintain.

Ordered a Big Mac meal online, food came absolutely stone cold and they completely forgot the Big Mac from the order. Will be ordering elsewhere from now.

It's a McDonald's it's what you'd expect. Only reason for the 1* review is because the "Accessible Toilets" (Disabled Bathroom) isn't accessible. The door doesn't accept a radar key! And after I asked a staff member for the code, they didn't know it and had to get it off a site manager (or some other reason doesn't matter) and that took over 5 minutes, thankfully I'm not as disabled as others but some people aren't as lucky and physically can't wait over 5 minutes to get access to the disabled bathroom it's disgraceful.

items missing, bag was open but unable to identify if items were in the bag to begin with. burgers used on the big mac were the cheese burgers so far to small for the bun. chips were stale and cold

Didn't give us the Minecraft happy meal, missing items, burnt food.

Excellent food. drinks were OK 👍

Food was cold and my nine nuggets are missing

Took 50mins for the food to be handed to me from time of order, even though there were only 6 people in the entire restaurant. And when I received it they messed up my order and got it wrong, put cheese on my burger (which I'm highly allergic to) and my particular order doesn't even come with a cheese option. Rude staff, more interested in messing around behind the counter, the only positive was that the searing area was clean and tidy.

Big Mac lovely but always cold fries

the food was nice but not worth the money & the driver started punching my wall

Could be faster but food is ⭐️⭐️⭐️⭐️⭐️

Very peaceful and cool place to eat

The food was cold and the hash brown where potato rosties which only come in with the wraps, if the store haven’t got any in then I should of been ask or told about the prior to ordering, muffin hard and cold food is poor, this store is the worst

I ordered ice-cream, it didn't even get delivered

the driver refused to listen to instructions. he did not read the delivery note resulting in our food being stone cold and the ice cream completely melted I've never had a problem till now but after this fiasco I am not ordering again and tip I opted in for him I want refunding imidietly. what a clown

Terrible Service – Staff More Interested in Gossiping Than Doing Their Job Always waiting more than 30 minutes waste of time..

Great food, ery pleased 😋 with extra 3 chicken select to add to my meal. Thanks McDonald's

Definitely better food than longtons

was nice for my food to b warm for once. thank u 🙂

driver was an absolute sweetheart and the food came great

Long time to get delivered, cold food & burgers seem to of shrunk or just oversized buns.Way too much burger sauce. Fries went hard. Disappointing & not worth the price charged.

Delivery driver was very polite and helpful and ensured food was here safe

food came quick and was still hot which is unusual for McDonald's. very happy

food cold hot drink cold missing coke off my order won't be ordering again

the wrap was not grilled but fried and the chicken mayo where like someone would shake them

No McFlurry and waited nearly a hour and a half

Delivery guy was waiting outside in his car rather than come up to the door as I was waiting at the reception area. Later on appeared that wrong order has been delivered ( took a pic of it so can prove) The fires all 4 portions were sloppy, soft

Missing an item and stone cold food - not exactly ideal after spending £15.

always delivered on time but always cold.

Missing part of my order which resulted in someone not having anything to eat.

Coffee and food cold on arrival

driver was polite but food came 3 and a half hours after I ordered and had clearly been left that long. awful service

Miss a Big Mac now my bf has no food

very nice food, still hot when it arrived.

Delivery person was 👍. The estra bonus of 3 chicken select was great addition to my Stormzy meal deal. mom also enjoyed her McChicken Sandwich. we always split the fries between us.Ths cappuccinos was good too.

driver parked in a neighbours drive which is unacceptable I have told drivers this on numerous occasions

Caught driver doing multiple deliveries in one go (Order stacking) resulting in stone cold food and warm drink. The tracker didn't activate until he was outside my house after presumably doing other deliveries on the way first.

Yet again things missing 3 kids and only 1 happy meal 😤

Food come cold, burger came with nothing on when ordered it with just no pickle and got vanilla milkshakes instead of banana

on the happy meal I asked for a toy but got a book instead

Terrible Service – Staff More Interested in Gossiping Than Doing Their Job Absolutely disgraceful experience at McDonald’s Victoria Road. The order was ready, but the staff couldn’t be bothered to hand it over to the delivery drivers. Instead, one of them was too busy telling a story to her colleague, completely ignoring multiple calls from both me and my colleague. She was wearing a headset, yet still chose to ignore us. The worst part? She didn’t even acknowledge our presence, let alone do her actual job. If this is the kind of service McDonald’s allows, it’s no wonder customers and drivers alike have to suffer. Avoid this branch if you expect even basic professionalism.

Ordered a breakfast through just eat at 10:30 through just eat. The restaurant accepted the ordered and for 40 minutes kept pushing the time back. Then had a notification that a driver had been assigned only for a minute later to get a message that the restaurant had cancelled the order. Absolutely shocking considering we waited an hour just to recieve nothing. Absolute shambles won't be ordering from this branch ever again

Food is cold and smells of cigarette smoke, can’t eat it, wasted my money

Great fillet of fish and fries with cappuccinos

Well where do I start my order came late there was items missing also my sons burger has been bitten by some pne

Double sosig and egg mcmuffins >>>>>>

items missing no follow up or refund

Drive through this evening. Que was so so slow. Service was terrible , as order was completely wrong ( top it off , food was warm , chips were rubber ). Won’t be using again

food come 2 hours after ordered food cold let down by fenton McDonald's again will not use again, driver said they were not busy

The staff that served me went above and beyond hes names are ousman

Food arrived damaged, wet, cold and late. Unacceptable

Absoultely ridiculous, did not give us any food, just drinks completly fuming

I don't know how it is even possible, I ordered breakfast, however what I had delivered was stone cold fries, burger, nuggets, mozzarella sticks and completely the wrong drink. the ticket on the bag stated my order, just nothing in the bag was correct. looks like I've been delivered food left over from last night, I am not impressed.

could of done with it being a little hotter but was good overall.

virtual the whole order missing, how does this happen

Missing half the food and both drinks

Missing food’s , Was prepared badly rushed burnt

This McDonalds never gives sauces or condiments when ordered lol. Also the coke tastes weird

Original estimated time was 17.45pm but my order arrived cold and with an item missing at 18.10pm

Great delivery, on time and food was delicious

Waiting 30 minutes for chicken nuggets, really McDonald’s?

horrible only had half of my order

just disappointed that the stormzy promotional stickers were not with my order this is 2nd time it's happened

Mc Fillet of fish and medium fies are Yummy 😋. OH the new pie is just delicious. Washing that down with a Cappuccinos, YUM

Driver tried to deliver to the wrong address

Fries were not cooked, extremely under done.

Missing big Mac and vanilla Shake had chocolate in it…

Drink was spilled every where chips were roar!!

the staff are rude and do nothing but stand and gossip and treat customers like they’re shit under their shoes it’s appealing and not oki to be waiting nearly 45 minutes for a meal deal its a joke

chips were cold and missing a few nuggets

Great food and got the dips And straw this time. I enjoyed my meal. Thanks. delivery person was excellent too..

Freezing cold! Staff arguing with customers! The seating area is really cold! Had to eat with my coat on! Kids were also freezing cold! Probably the worst McDonald's I have been too! Staff standing around chatting. They said they have spoken with mangers about temperature during the week and they haven’t not done anything about it!

delivery was great, But since I ordered the medium Stormzy . I expected a paper straw and 2 dips. which I didn't get. Food is great though. Using Mayonnaise as a dip. not the same as McDonald's dips

Wait was awful, shop and drive thru was practically empty ! Food was burnt ! Giving One star was been extremely generous plus it wouldn’t let me post without rating

Food luke warm and hot chocolate like dishwater

Driver was incredible, fast and respectful. McDonald’s however, was atrocious, cold food throughout despite the early delivery, a large milkshake not even half full, no salt on the chips, a burger missing pickles. I appreciate McDonald’s isn’t Michelin star but they had one job…

all the food came extremely cold, had to recook everything

didn’t send half of the order or any of the sauces which you now have to pay for it’s a joke never get anything right and you request a refund and they never give you one it’s a joke