McDonald's in Stoke-on-Trent

My order had an item missing and I never got my refund

Drinks and burgers were delivered, no fries and no extra bacon on the Big Mac.

0 stars. Order arrived 3 hours late and had clearly been in the drivers car for whole time as the only thing that was warm was the melted McFlurry.

I asked for a large strawberry milkshake and received a large coke instead

The delivery guy was really respectful

I haven’t received my oder but it has been marked as delivered

About 2 and a half hours late for saying I just ordered a large strawberry milkshake and a galaxy McFlurry! By the time I got the order, majority of the McFlurry was pretty much melted and hardly had anything galaxy in it and the strawberry milkshake looked and tasted a bit different. Overall probably one of the worst McDonald’s takeaways I’ve had in a while!

Well prepared x hot food not like Hanley where u ave to warm it up

Take Too much time and late deliver i wait it for 2 hrs

everytime we order from mc Donald's we always have some of our order missing

would never order again never got order

i ordered food at 4pm . it came at 6pm cold .

Over half the order was missing!!!!!

was over an hour late, food was stone cold. pie was over it's discard time. and drink was only half full.

How can they not get the orders right?

Worst McDonalds ever starts with no milkshakes 25 minutes wait on food then to be given cold chips and incorrect burger that looks like it was made with a catapult tables full of empty wrappers everywhere as bins overflowing if this is how they want the customer seating area to look how bad must be the food preparation area be. DO NOT WASTE YOUR MONEY IN HERE

Delivery was fine but food was cold, sausage patties were burned. Not great

The delivery time kept changing and by the time the food actually arrived it was almost 2 hours later. The food arrived cold and soggy! very unhappy customer!

The food was absolutely freezing and they did not provide me with my drink

Waited for nearly 3hrs and told to reorder but next thing courier is on its way , and said it was delivered at 19.19 and still waiting absolutely fuming my grandchildren are starving thanks McDonald's

wasn't late but unfortunately food was less than Luke warm

says delivered but nothings arrived

Cold food took 3 hours for food come

foods cold wrong items wrong drink very unhappy with order

Order not complete and cold food

nearly 2 hours for a wrap and a mcflurry. joke

Took 20 minute longer than it should. Came freezing. Missing items. Really not happy

Food was cold, ordered at 10.45pm it arrived at 12.10pm it was nuggets and selects with fries like was there a gourmet chef on tonight or was the idea of fast good just forgotten on this occasion.

food nearly took 1 hour and a half to arrive and it was freezing cold

Cold had to wait 1 hour for my order

never ordering here again. almost 2 hours late. and only half my order

drove past my property with my food to deliver food across the other end of the city first

time kept changing and delivery driver also said they had to wait 30 minutes whilst trying to collect from the restaurant

Good missing and what did come was cold absolutely disgusted ruined my children’s breakfast

time kept changing on the estimated delivery time took a very long time to even prepare and then when arrived missing fries

waited well over 3h for it to turn up times kep changing so at 2:30am give up with it and went bed

Arrived after 1 and a half hours, freezing cold. The order was also incorrect, ordered a double chilli cheese burger and got a regular cheeseburger.

The food was nice and still warm, although the dips I'd paid for were missing. The delivery driver was absolutely lovely, polite and friendly

Driver handed me a bag that was literally dripping, a large coke completely emptied into the bag. Waited over an hour for the food to be delivered and it was freezing cold

cold.. half of our order missing. such a shame

Missing food off order ,cold fries and when I rsng ,got completely fobbed off ,telling me I got to ring uber ,even though it was the restaurants fault as they packed the order won't be using again

It was horrible. I order at 6pm and didn’t arrive till after 8. I could not even cancel it and when it came it was cold. I would of preferred to get up and walk Iceland to get some chicken strips and cook them myself. Not on!!!!!!

we were missing a full meal from my order

ordered at 4:05pm, still waiting for it at 7:02pm. now suddenly it's saying delivered at 7:35pm when it's not even reached that time yet. 🤦

Absolutely shambles! We used the drive thru and paid like normal, then told to park up... like normal.... waited on the car park for 30 minutes and still no sign of our food. We went to the front desk and they had no idea of our order and tried to make up for it with a mcflurry. When we finally got our food, we were still told to check if it was correct 😂 The whole restaurant chain needs revising because it's chaos no matter what time you go. To top it off, the app doesn't even work anymore so no more points for many orders now.

Fenton store been shut for a long while, so when I saw it was back open on the 18/11/24 I assumed everything had been resolved with the issues,,BUT OMG I WAS SO WRONG NO MILKSHAKE STILL CHIPS COLD, 3PIECE CHICKEN BOX HARD BIG MACS AIRED LIKE RUBBER BUN STALE SALAD WARM & WILTED PEPSI TASTED LIKE WATERED DOWN, No one answers phone for complaint and website states temporarily closed so just been ripped off just a total waste no receipt given,, not waiting in traffic lights on Lichfield st to take back , financial loss of 3 meals,, ever likely it’s shuts down ever couple of months

Closed twice in 2024 as pests (presumably rodents) sighted in-store. Avoid!

Slow Mcdonald's when it's open. Currently closed due to possibly another infestation like they had earlier this year. Seems they haven't fixed the problem. Luckily there's KFC nearby which hasn't got pests.

Devilry driver stood there while the drinks leaked all through the bag over hour wait for food was not given the correct food either seriously poor service

Had to walk to get my food the driver didnt understand where I was telling him to go and said it’s not on the map if they don’t speak or know much of the area why are they delivering food

Lovely and hot. Received all my dips and even some napkins 😀

came late once arrived food was freezing!

2nd time I have ordered and food is cold and drinks spilt ... won't be ordering again now from here

incorrect order....missing items+++

I had a terrible experience at McDonald’s recently. I placed my order, paid, and then waited…and waited. Nearly 90 minutes went by, and my food still hadn’t arrived. I finally called and spoke to a manager, which is when “Manager Jack” answered. Instead of helping, he was dismissive and acted like I was inconveniencing him by asking where my order was. When I explained that I’d been waiting a long time and hadn’t received my food, Jack barely spoke to me and offered no apology. He gave some vague excuse about “it not being there fault” without checking the order or offering any solution. I left without my food, completely frustrated, and without any apology or attempt to make things right. This level of service is unacceptable. It’s one thing to make a mistake, but to handle it with such poor customer service? Ridiculous. McDonald’s really needs to re-evaluate their hiring and training if people like Jack are representing them. I won’t be going back to this location, and I’m seriously reconsidering giving McDonald’s my business at all.

Food was cold ice cream melted was horrendous won’t be ordering again

A portion of fries short and no drinks with our meals-classic Just Eat mistakes that can't be rectified or acknowledged

They remembered the Syrup!!!!!!!

everything come driver was nice

Just visited at 1:30am, the young girl had a face like a wet weekend and couldn't have been any less miserable or helpful. She got our order wrong and the chips were frozen cold. We tried to shout her from the window to tell her the order was wrong but she was ignoring us. We ended up driving back round to the speaker, she then argued with me and told me what I ordered, even my partner vouched for me that I had ordered correctly and she had not listened in the first place. Her attitude was absolutely rotten. One of the worse McDonald's experiences I've ever had!

drinks where split everywhere

Queues were a little long Mainly due to McDelivery

Ordered House Special Curry,may aswell have Ordered Onion soup..food was luke warm...definitely won't be ordering from here again

Quite literally has to be THE WORST McDonalds in the uk!!

Today was a good experience at McDonald's. The food wasn't cold or overcooked. There were no pickles on the burgers but even so the order was all correct. I tried the toffee apple pie today but I won't be having a second one. Sorry Maccies this is a thumbs down for me. Toffee needs more of a toffee taste it was just so sweet. Will just have to hope that the Christmas one is available this year.

Slower than a wet week trying to get served here

we had no dips and missed the fruit shoot from the happy meal

the driver didn't know where to take the food so she stayed on the car park for ages with no contact with me. I eventually saw her and collected my food but by that point it was cold

Didn’t receive any of my order absolutely terrible and won’t be refunded:(

Absolutely fuming that majority of my orders had go in the bin

Forgot hash brown sharebox + pancake syrup

Had to wait about 20 minutes for a drive through breakfast order but the food was hot and tasted great

Delivery never arrived, didn’t even speak to hotel concierge no food was delivered to the premises

I use the drive through and I had to wait 20 minutes for my order to arrive and it never did so I eventually went in and I spoke 3 different members of staff witch all ignored me until finally someone sorted my order out this is unacceptable it's supposed to.be fast food clearly not and it wasn't even busy

Loved the delivery driver he was very nice and wonderful and I'm sorry for confusing him when I gave him sweets but he deserved them for being so sweet...get it.

Very unhelpful. Refused to help me after an issue in their own app and gave me the wrong order (not for the first time).

Food order was originally stated to be for 10:20pm and this kept getting pushed back until 11pm. Half the order is missing and the food that did arrive was very cold.

Missing dips and no straws for drinks

The food was very cold im not satisfied with the order

Not delivered Food never arrived Had to.go to drive through and order again

Hello my name Shauna my order never come can I have refund please

waiting over 2 hours for food to be delivered only for it to turn up, stone cold. it's literally as if it's been prepared and left on the side for the full 2 hours. inedible so in the bin it goes. over £20 down the drain for a family that wanted a rare treat. asked for a refund not holding out much hope. don't order from here.

been waiting for an hour for food and when we got it our order was cold

did not receive my order and now you won't give me a refund either

Not received my order yet and been waiting over 2 hours

Missing items, and food is completely cold which is the drivers fault but this isn't the fist time with food quality, they have done it again absolutely useless staff

Friendly staff fast food great service

I get it was rush hour so was expecting a delay, the food was stone cold, very unappetising, most went in the bin !

I went in for a McFlurry and nothing else. The thing was half melted and there was a kid screaming. Staff were nice though.

the man was pleasent and the food wasn't cold. 🙂

Everytime I come here I’m left disappointed and so will finally no longer be coming back. From small things like no ice in the drinks to my wraps not having cucumbers or burgers with no pickles, there is always something missing from my order.

We went via the drive through. It might have been quicker to walk in. By far, the worst. Staff need more training. Wrong order received. Had to wait ages.

Great service and brilliant driver. Thank you.

banana milkshake was half full, everything else waa great

Thankful for Just Eat as we hadn't gotten to the shops today. we had run out of cookable food from fridge. THANK YOU

Ordered chicken selects this is what I received , I just noticed at home as the box said chicken selects I was frustrated from what I saw inside . Very bad

I ordered me and my friends food and it arrived we have just opened it to find it look warm

The quality of the food was poor and it was cold!

Never order from here very bad very bad never order from here

Hash browns tasted terrible like they had been dipped in a fryer with fish fingers, we didn’t enjoy them at all.