KFC St Austell - Pentewan Road in Cornwall, Isles of Scilly

WARNING THIS KFC MADE ME SICK I went there and first they were rude at me so I ordered food and it had hair in it and a fly was fried into the chicken I got very sick afterwards

whent late at night food really greasy compared to my local kfc. staff just talking amongst them selves not interested in helping people who had not been to this particular restaurant. more concerned with dilivety drivers

The staff at this KFC , that I have dealt with on three visits, are exceptional, very attentive, helpful and customer focused. They're an exceptional team, very well trained, very friendly and professional with a level of skill that frankly is unusual now in this country. I have only given three stars for atmosphere as the building is pretty standard KFC, but it's the service and the food that make it stand out.

Better than maccies but pricier, just go to Niles

Chicken frazzled to death. Even the dog struggling to eat it . Probably not the best. Very disappointed

So much better than the Bodmin KFC. It's not so greasy. Quick service and friendly staff

Very friendly staff although… Card machine broken, coffee machine broken. Very expensive for what you get and doesn’t taste like KFC used to. Save your money and avoid.

Was quite quiet, but staff were bored. Sure there was plenty to do if they were on top of their game. Cleaning etc.

THEY REHEAT CHICKEN! My partner and my 6 year old had it last night and they got food poisoning! Both throwing up all night/day today. Will never return again! Hoping for a refund if I’m honest because to pay that money for chicken and get food poisoning from it is absolutely disgusting!

Good place to have peace and enjoy your meal

I came here after watching my dad die in the hospice down the road. Well what can I say other than it was a much needed distraction from what I had just witnessed. Food was nice, unsure of her name but there was a lady with dark hair in a bun that was training somebody and she was so nice despite the business and a rude customer she had to deal with. Thank you St Austell KFC for bringing my 5 stages of grief down to 4 🙏🙏

Lots of staff on asking of food ok clean environment 👌

Ok I have gone back up to 3 stars, as my issue isn't with staff. My initial complaint was why has this shop discouraged customers to order their meals at the tils. Can I say that from a customer's point of view, the whole part of a KFC experience was to be greeted by the friendly person behind the tils, and so customers can look up at the big screens to see what they might fancy to eat. The self service idea doesn't give you the same quality experience. I could understand this operation in the covid pandemic, but not now, we need to restore social activities. Please restore the friendly person behind the tils. Its not too much to ask surely. Look forward to your answer. And dont refer me to a web site I can get no where with.

Nice food made a change from cooking

Friendly staff and great food as always

I've been over 4 times in the past month, each time I've asked for gravy, but you've ran out, why no gravy anymore? 😣

KFC more expensive in Cornwall????

Due to circumstances have not been to a KFC in a while. So with all the new menu options got a bit confused as needed to ensure correct options for the wife. A big THANK YOU to Ethan from KFC his help in sorting it out for me. Thank you Sir 😊👍

My experience at kfc st Austell was really positive the staff were so kind and helpful. One member of staff helped me select what I wanted on the machine and her support was superb

Staff were super friendly and very welcoming, above and beyond for a fast food joint

Gross food, the staff laughed because I wanted to try their food the first time and didn't know what anything was but I wouldn't go back ever again.

First experience with KFC! The food was much nicer than the other usual fast food restaurants. Definitely will return

It's a KFC, run well and clean.

Excellent place to wind down while enjoy your favourite crispy fried chicken.

Ordered a twelve piece boneless bucket from the self-service screens for the three of us to share. Fairly quiet, so we're in and out in ten minutes. Food was up to scratch and had decent portion sizes, so much so that there was some leftover for the next day.

Ordered food on self service screen, received within a minute after ordering, all food was hot that was meant to be and tasted incredible. Knocked off a star overall and two stars on atmosphere as the toilets were quite horrible, toilet roll dispenser did not work in the men's toilet and there was urine all over the seat. Plus no big flush button, only the small one. Apart from that, it was a lovely and clean site.

We blooming love KFC. The fries knock socks off of other fast food outlets, so does the garlic mayo! It's a bit pricey for what it is. This outlet is great. Very clean and fast service. Would choose this one over Bodmin, which is often really dirty. Highly recommended.

Its a kfc that sells kfc at kfc prices and tastes like kfc

Just another KFC nothing standout about it.

KFC as we know it from Germany, unfortunately the prices in England are extremely high.

Great food and friendly staff. 10/10

Dine in unavailable at 8pm despite app saying 9.30pm. Very busy in evenings but food is always fresh hot and tasty

This is by far the best kfc in Cornwall and probably beyond. Been here on multiple occasions and the food is always delicious and service is efficient.

Ordered 5 pieces of chicken on the app for delivery, so disappointed when every piece was a chicken leg! I don’t like chicken legs but sort of expect you may get one … two if you’re unlucky …. All five of mine were legs!! Not happy at all it’s pathetic! Don’t order unless you love chicken legs.

Very poor. Zinger supercharger (£12!) came WITHOUT hash brown on it and the side of corn on the cob missing too!! Appalling. The fries looked like someone had eaten half of them. I weighed them and they were 50g..... Shocking value.

This kfc is the worst I have had will not return,,,

We always stop here when in St. Austell. This time, the food was awful. Chicken had been warmed up. Skin was soggy on the chicken and the chips were overloaded with salt. Pepper and something else. I'm not sure what it was, I couldn't eat them.worse one ever

Disappointed overall. Floors were greasy & using crutches was lethal! Will not be returning. Gone down hill massively 🫣

Very disappointed, I like hot food but not when it’s been microwaved. Shan’t be going to st Austell KFC again

This kfc was clean and tidy and the staff were very helpful, it was really nice, the food was good although my chips were a little cold but the rest was lovely and the staff were really polite, clean, tidy had a lovely demeanor.

Went in and ordered a takeaway 3 pc meal but when I got home I discovered they had given me 3 legs!!!. Come on guys ,there should be a least one breast pc!!! Hadn't realised there were so many 3 legged chickens in Cornwall

Was busy on arrival,Food was fresh and hot clean and tidy staff friendly

Ordered food and literally didn't have time to look at my order number before it was ready. Saturday 10th 5pm club. You're the best ❤️

Quick and easy take away. Need to put tops on their buckets or tell people they don't have them on. This will stop the food emptying into the bag!

Food was rubbish, what we ordered was not what we got, and what was right had just been slung in the bag. There was one other person in the restaurant who was already eating so god knows why the wait so long and there was around 8 staff around. I'm glad we didn't eat in as the restaurant it's self was in a disgusting state.

Toilets absolutely disgusting. Not clean whatsoever. Toilet paper everywhere which was on the leading onto the restaurant floor. Was told no sauces when others were given them. Cobwebs covered all ceiling light shades. Had used feature on box to show which was zinger and which was original. Food barely warm and sloppy put together

Great food, service, and helpful staff.

Had a lovely quick lunch. We were greeted by Jake who took our order very efficiently. He was friendly and helpful, then luisa gave us our order all with a smile. The food was hot and tasty. Thank you for all your help :)

Went here yesterday. I do not enjoy coming here but other family members do. I used to like KFC but standards nowadays means quality is poor. Chicken sandwich was cold and on a cold day, cannot get a hot drink. My wife had 2 pieces of chicken. 1 wing and 1 chicken rib, so no meat. Feel like disowning some family members. Eat in, from take away bag?

Never had a disappointing meal from here ever. Always hot, always delicious. Service is always good. Jordan served us our drinks and what a lovely lad. Making sure we had everything we needed and great with conversation. Keep up the good work.

Fast service and a clean restaurant

Ordered on kfc app and the chicken on the bone was raw and slimy

Quick fast food treat after a long day at eden project, simple and fast, staff were great. How fast food should be.

Decent KFC very busy but all the food was lovely and standard KFC parking was busy but we managed to get a space and pop into the Tesco direct while there

Very friendly people, good trained staff 👍

Took my sister out for a cheeky takeout and this is what my partner chose. The food was done quickly and efficiently (and it was all hot!) so it was enjoyable, even for my 8 months old son who tucked into some chips and a nugget! We've normally enjoyed visiting this particular restaurant since opening, never having any real issues here at all. Friendly staff, easy parking and tasty food. What more can you ask for?

Ordered on -line to arrive there only to be told to pay again. Walked away without food and had to block the payment with the bank.

What can I say .got to love KFC...

One of your staff was very helpful with our vary large order. 😀

Typical modern KFC dirty, tables uncleaned, staff to busy automated order taking food mostly like warm

4 Stars for this company. My wife and I both said that the food was poor. Very Disappointed and will not eat at any KFC again....

Very busy. Slowish ordering experience ordering through the tech device

It’s a KFC, you don’t go here for quality food only convenience, however it’s certainly better quality than my local KFC in Lowestoft…but that’s not difficult to be fair!

My food was cold I asked her to change my food she brought again cold food

Food was decent, price has gone up but good food nonetheless.

One of the best KFC's I've been to

Toolets small and not properly cleaned. No other faults. Food excellent.

I had a disappointing experience at KFC recently. Despite being a loyal customer, I had to wait for over 20 minutes for my food, which was quite frustrating. To add to the disappointment, the staff were quite rude, making the whole visit unpleasant. Improvements in service and attitude are needed 🍗🚫

Large kfc,they could do with cleaning up the entrance as it was cluttered with rubbish. Lots of tables inside. The chicken in my wrap was hard so I threw it away,it was late so didn't bother to complain as they were trying to clean up to close.

I believe KFC in England must be more popular than in the USA. Food was great and staff was efficient under dinner time rush pressure. Nice job!

Superb staff in this location always happy Friendly and helpful. Especially Tracey. Food always top notch Fairly clean. Never too busy

Never been to a better KFC, this store should be the standard for every other KFC. Service excellent and quick.

Drive 7.5 miles home to whitemoor only to find only 1/2 the order was in the bag. Wife called them only to be told "well we're very busy and under staffed" when actually when I was in there it was empty apart from one other person. So drove back to get food sorted which after an attitude from the manager finally sorted. So 22.5 miles of wasted fuel and time Regards very unhappy customer

I always thought KFC no matter which country you got it was supposed to be the same - NO - very bland in the UK, obviously not using the special KFC spices, very disappointed. Definitely better in Aus.

Typical KFC experience really, food was hot and not over greasy, the restaurant was clean from what I could see but the highlight on this visit were the staff, particularly the cheerful and happy young female member of staff who was serving on her own, she even had time to show another customer how to install the app on their phone to order on it for future reference. Well done for the great customer service.

We called well before it closed but they had almost run out of food so not much choice at all. I would not recommend it

Despite it being early and no customers, they managed to leave out 2 parts of our order. Check you've got all your food before leaving!

Cannot fault the staff in here, always quick service, friendly service and food warm, packaged well and always correct order 👍🏻

Great and friendly service. A KFC that tasted good, too many have become greasy or otherwise unpleasant but they were great.

Good service good food highly recommended

Clean tidy and quick service. Thumbs up.

Mess literally everywhere, guys should keep up with hygiene

Great food at a reasonable price.

Always friendly, quick and the food is piping hot and fresh. Parking is busy.

Chips were cold, less and less chicken on the pieces, under staff, not good 😐

Not a great lover of KFC but husband wanted to go. One piece of my chicken was too chewy to swallow but the rest was ok

So i am not big lover of KFC but people around me are. Penzance always gives me horrible tummy ace and is just overly bad. Camborne it's a hit or miss you may get food poisoning but Saint austell seem to have got it bang on quick friendly staff and the chicken the best i have had from kfc down here. Olny downside no drive though

We visited the St Austell branch the food was lovely , not too busy and plenty of parking

Staff were happy having a full conversation with each other across the tills. A few menu item out of stock. More atmosphere in a morgue. Standard KFC.

Always late, cold, won't be using again, rubbish

When I previously complained that I couldn't get sweeteners for my coffee, KFC resolved this by taking out hot drinks altogether. Clever. I blame Jim Henson for letting his Muppets run KFC. When there's snow on the ground and icicles on the window you can rely on KFC to get you an ice drink towarm your winter cockles. Customers are the people with money who buy your products. Give the customes what they want, and they come back. KFC do chicken better than anyone but that's not enough nowadays. KERMIT must stand up to Miss Piggy and Fozzie bear and put customers first.

Nice and quiet... The staff are very friendly

Nice little kfc, staff were friendly enough food was ready quickly could see they checked everything, food was hot and delicious as expected. Can't fault them.

Never get the right amount of chicken whatever I buy, always short

They forget to give you part of your order! Didn’t have some of the products either! Very disappointing

Local KFC, it can be busy at times and parking can be an issue. Expect to queue to get into the car park at busy times. No drive through at this one.

Always a treat and the kids love the chicken. There’s always leftovers and it’s not too expensive. We get a bucket with a drink and we’re all happy! Ordering is easy with the screens in there and there’s not a long wait.

Lovely staff an very fast service

Not too bad as fast food goes chicken was a bit greasy otherwise quite nice staff nice and friendly cannot fault them

Normally good for KFC but but disappointed today, order was an hour late, and all mixed up, I had stuff missing from my order and replaced with wrong things, chicken burger was lacking sauce, and lettuce was brown and all soggy, the service wasnt the best either stuff was turning up in the boxes upside down and spilled out, normally have good service of this place but not today, posting this to show that some of the workers are not meeting the standereds they say they will meet