KFC Southend - High St in Southend-on-Sea

Time kept changing and food was cold as been sitting waiting on a courier

I live pribably 3 minutes from the shop by bike. Yet the guy went around in a massive circle when it is practicaly a straight road to get here. Obviously he didnt check properly the location. Hence the order was late and cold

What as on the picture and what was delivered is different…. Picture seemed full and what was delivered wasn’t more like skop of everything

ordered a 1.5ltr bottle of Pepsi which wasn't with the order 👎

ordered loaded frieand only got regular, so wasted my money there...

Not impressed at all with the quality of KFC now, it used to be top tier and it’s absolutely gone down hill also missed half of my order. For the money you’re better off going to a cheaper chicken shop, I won’t be buying from here again.

Ridiculously salty. was awful to be honest. unusual.

Sorry to say but this was first and last time we are going there. Kids meals were ok. The groun ups not so much. The meat in the burger was almost raw that "nearly eat" the 2 pieces of salad I had in the burger... The chicken wings ok and the fries ok.... No more for me thanks. Staff was nice. Thank you.

I wouldn’t recommend, the food was cold (like it had just come out of a fridge) I lefted a note asking for no sweetcorn in my rice bowl and they seemed to have decided to put extra in (either they can’t read or they thought they were being funny) the entire order just ended up in the bin as it wasn’t even edible! (Also I’m allergic to sweetcorn)

nothing wrong with the driver he was good but the chips was stone cold and couldn't eat them chicken was warm and kfc didn't read my notes I said no wings but they gave me a wing the worst kfc I have had in a long time if I have it again won't be going back to this one

Amazing food and service. Always good experience here. Restaurant is clean and staff is very nice.

I have order food for 47£ and what delivery was made for me was 1 juice and 6 spicy wings. This is a second time I didn’t receive food I order. Still waiting for refund. The delivery drivers are stilling food.

Great staff very helpful. And food was tasty and fresh.

the freezing cold can of tango was put in yhe same bag as the fries and burger, making them cold!!

Amazing food here. The quality is really top notch. The service is amazing always. The premises are clean.

It was cold and with this weather surely the driver had other deliveries before

The new rice bowls are off the charts, incredible!

Food was cold and I didn’t get the bbq sauce I payed extra for !!

Driver stopped at several other addresses before delivering to me last. not good

i had 6 chips 3 drum stick which was all cold as the delivery went down victory ave worst kfc I've had

still, waiting for delivery ! Refund, my money. Today. How, can, i rate. I do not , have, anything to rate?

Great experience, chicken was delicious

Manager is very helpful. Service is too good and great. I love the food here.

The taste was good and the atmosphere is nice

Driver was friendly. Quick service. Great food

You never get what's on your order. I had a popcorn chicken shackbox and got a small portion of fries and a small box of popcorn chicken ,why????? Can't they just do it properly. Been there a few times and asked for ice to be put in my drink. Lazy staff . Also the upstairs seating is never open all the time especially in a busy high street .

My order was in complete. Ordered a wrap meal deal, but they forgot to put the wrap in the box. Hade to order again. Which means I've now paid 2 lots of delivery charges and paid out for an extra wrap. Totally unbelievable!!!

Ordered two meals, left the restaurant and discovered later only half the order was in the bag (no chips for a meal, no burger for the other) Staff extremely disengaged and disinterested.

I ordered food through the kiosk, but after taking my money, it gave an error and told me to order again at another kiosk without even processing my order! When I went to the counter for help, the staff refused to give me the food I had already paid for, even after I showed proof that the payment had gone through on my end. Instead, the manager told me the money would be refunded before the transaction stopped pending. Well, it’s been a while, and I still haven’t received my money back! This is nothing short of daylight robbery!

As usual order has food and drink missing…

Staff are very friendly, they helping customers to use machine ,food was fresh .

One of the best kfc in the area. Always clean store and fast in service speed. Staff is nice. Food is always fresh and hot.

Amazing food here. Always fresh and hot. The staff is very nice. The restaurant is always clean and maintained

The chicken was really nice and it took a little but to get my food.

very disappointed. chicken over cooked and dry. cold

Excellent, really good bits of chicken! Top notch!

Missing 3 pieces of chicken and what there was has made me and my son quite unwell

The delivery guy probably played football with the package. It was teared, wet and even the meat were broken inside. Terrible

Food was hot & very delicious & we well enjoyed it :)

So much better than the local ones to me.

I ordered food for dinner after work and upon monitoring the app it stated my driver was on the way, I kept an eye on it and now it stated my food had been delivered but no one attended my address with my order!.

my note wasn't read resulting in my food not coming plain

Driver was horrible, speaks like this is not his job and he s doing me a favor .

Driver did what he had to do, no worries with him. Food was a KFC standard x

Mini fillet is always too salty

This place is not as clean as it should be. Customers leave a mess but the staff don't clean it up. Floor, tables and seats are always covered in discarded wrappers and food. Staff are totally uninterested and this has been a problem since the day it opened. Very offputting.

chicken taste great, unfortunately always have missing items, both times iv ordered from KFC in the past six months iv had missing items from my order.

I ordered a Kentucky mayo wrap it came with bbq sauce instead of maybe and I also order a tub of mash and a tub of beans but I got two tubs of beans instead

Friendly driver , prompt delivery, delicious food .

Food arrived 1 hour after order. stone cold . very disappointing.

This is the third time I’ve ordered from kfc to this address and items have been missing usually it’s only when I order an extra fillet or something but today got a plain boneless banquet WITH GRAVY and I didn’t receive the gravy or the drink

1.5 litre bottle of pepsi max missing no option to complain although clearly on order. will not use theiving kfc or just eat delivery again. apalling rip off of customer as no option to complain about missing drink

My husband has been wanting me to try UK KFC for a while, and I can now confidently say my first experience will not be my last! We ordered delivery and found everything in our order to be as delicious as it was satisfying. The burgers were well-assembled and full of flavor, and the cookies were a delight - golden brown and full of big, melty-soft chunks of chocolate. A wonderful improvement over USA KFCs in every way.

Dry and hard food, like it was a week old. Definitely not fresh

Food very tasty, good and delivered hot and well packed on time by friendly courier. Thank you.

All items were delivered. Nicely packed.

The chicken was too dry and had no taste, the coleslaw salad was so horrible .

Excellenct service. Delicious hot food . X

KFC forgot to put in the popcorn chicken

can of drink was missing ...other then that...absolutely great

Lovely food & great delivery by the driver!

Food was cold and beans were solid where they had been microwave within an inch of their life !

KFC was as good as usual and the delivery time was very quick. overall, very satisfied. thank you 😊

Shop open, staff unwilling to serve. Terrible service from the colonel, really disappointed.

Food was cold and items missing

Food was lukewarm and one piece of chicken had liquid blood coming out

no complaints, food was lovely

Freezing cold and late! Will never order a KFC on here again

Ordered trilogy box meal. The mini fillet and dip was missing and i ordered water and got pepsi max

Delivered on time, everything was nice and hot

The KFC , The meal arrived on time , the delivery guy was very nice , the food was ok except for the fries they were cold even putting them in a microwave , didn’t help , so maybe the fries will be left off the order ,if we buy for delivery ,we had 2 charges on the bill

Great quality and arrived nice and hot - only thing that could have made it better is if the gravy was thicker

Order arrived freezing cold and soggy as the delivery driver hadn’t moved from the same spot for forty minutes. The driver had my order at 17:50 and didn’t arrive until 18:45.

Delivery was made on time food was still hot very happy

Wrong order received and couldn’t get in touch with the driver. Just Eat didn’t answer at my call. Not happy at all.

driver was excellent, my food was hot

2 hours late and i didnt even get my kids meal

guy was rlly nice food is still hot amazing

Food was never delivered, what is the point in having a pin system then ? So ridiculous.

Half the meal was out of its box floating around the bag so it was stone cold

delivery good, but every time I order from kfc they forget something. today they only put two sets of fries in the order instead of three!

Not a bad location however it is exclusively a digital menu ordering location that proved to be difficult for older customers to approach. Staff forget smaller alterations in meals, never removing cheese regardless of requests in ordering. There is also very limited seating inside, the upper floor is almost consistently locked off, even during the busier times of day.

ordered two 4piece meals and got 8 legs, it's a chicken not a spider!! I feel cheated paying £32 for that and if I was at the restaurant I certainly would have complained. really really not happy

Absolutely rubbish service!! Machine didn't work ,shop was dirty!!!

Food hot but once again i didn't get all the cookies i ordered/ paid for

Really slow service, lots of angry annoyed customers. The good was a dry, not good

beed delivered someone else's food. now way to get mine

Food hot and tasty but unfortunately alittle short on my order of cookies 🍪

Sorry it’s late but my review is excellent service and great 100% great quality food

Haven’t been to this particular KFC for years! We ordered our food from the touch screen stations. I wanted to know whether the popcorn chicken had egg in it as my daughter has an egg allergy. However when I clicked in the ‘i’ icon for alleged information it told me to scan a QR code so I had to look online. Why?! Why could the information not be on the screen. My phone didn’t want to load the site, it was telling me that the site I was trying to access was in service? Anyway I then decided to ask someone at the counter, whilst waiting I noticed a sign saying check online or ask a member of staff for allergen information. I asked the lady behind the counter does the popcorn chicken have egg in it. She stared at me blankly and said “I don’t know…” wow helpful… I decided I couldn’t risk it, luckily I bring my daughter’s food out with me but I like to get her something if I can so that she doesn’t feel ‘left out’. We then found a table, just, upstairs was shut. The table was dirty however luckily I carry antibacterial wipes with me. We had both ordered a filet tower box meal, only to find that one of them didn’t contain a hash brown! I asked the guy at the desk if I could have a hash brown for the tower burger that I had ordered. Instead of just giving me a hash brown he requested my burger back. I then had to empty the chips out of the other half of the box to hand him back my burger, he took it, put a hash brown in and handed me the same burger back (I know because I’d taken a bite out of it) why he couldn’t have just given me a had brown I don’t know. I wasn’t asking for a whole new burger. I would not recommend this KFC. I’ve only given two stars because I do like the food. Customer service terrible, trying to find allergen info, ridiculous!! Cleanliness, seriously lacking!!

He had to phone me but that’s fine but it does say in the notes behind seaside cycles but food great and on time.

Friendly staff. Manager helped the staff to sort out the issue with my food.

took driver ages to deliver. salad was hot as it was placed on top of the chicken. beans dried out and harf

Mini fillets usually always fresh as should be but today they were just dried out like they’ve been sat in a warmer for too long. Disappointed today.

didnt show up or help me fix the address problem, driver was rude

no gravy also no extra piece of chicken and was cold

The delivery took so long sand I ordered 4 regular fries and none arrived ??? Very disappointed with this order

The delivery driver was rude and put my food on the floor!

Food was stone cold and chicken was soggy with most of the coating off

chips were cold. Order had 1 item missing- baked beans.