KFC Southend - High St in Southend-on-Sea

Loved the note apologising for replacement items. Thank you

Said my order was delivered but it never showed up. And the funny thing is the time it was meant to be delivered was 10 mins after the alert I received. Crazy!

I keep having things missing from my order

the food was freezing cold, as they put my drinks in the same bag as my food, absolute joke

guessing the driver waited for his second delivery before leaving and still delivered mine second. got to love a cold KFC.

Staff are very helpful. Chicken was very tasty and freshly prepared. My daughter lover her kids meal with popcorn.

Excellent visit overall. Food was really fresh the rice box was amazing so good and tasty.

Food was cold, chips under cooked burger missing items and the lettuce inside burgers were off and brown. Corn on the cob was an odd colour and looked off!.

Nice and hot chicken .Salad had not a fork to eat it even any tissues.

I haven't received my order and it says it has been delivered. How the food was delivered without the code, I don't know. It doesn't make sense.

Chicken was dry and not juicy and the fries came with two cold cans of drink sat on top of them. Never again

Staff were rude just now, was just there trying to order at the kiosk and the advised me to use the touch screen things which were all taken by people who wanted to take there sweet time… I went to the kiosk and they said they don't take cash… I wasn’t trying to order with cash I was just trying to order… on top of this experience the chicken I’ve eaten here before is not great and I won’t be coming back… have one star and be sure to be nicer to people who just want some food….

Never arrived. Just under £50 of food ordered. Said it was delivered but definitely was not.

food was nice. however, the restaurant was a mess. all the tables upstairs were covered in rubbish and so was the floor, we got pretty much the last table that wasn’t covered in rubbish and the bins were overflowing . a whole pot of gravy was spilt on the floor and a member of staff was asked to clean it up and no one came.

Restraunt had clearly not been cleaned in ages, the woman next to us spilled gravy and asked for a cleaner to clean it up and 30 minutes later it was still there. There was rubbish piled up on top of the bins and tables and food all over the floor. Despite this the food was still very good but it’s kfc so of course it’s going to be good.

I spent £16.56 on food, they said we had to use the self service kiosk, they did not seem polite... I received my food, but the Pepsi was really warm, so the employee shoved some ice into my cup.. They said they have complained about the machine and fixing it. I felt like I was an inconvenience and not a customer, could not wait to get out of the restaurant. The drink was so warm and disgusting... The restaurant at Southend is disgusting, the one at Lakeside is good though.. I am disappointed with the money I spent, I felt like a third world citizen.

Have not received order! Delivered to the wrong address and cannot contact anyone!

the delivery was given to the rong customer and address

very Good ,Quick service .Restaurant was very clean also staffs are very helfull they try to help every custom.

It did not arrive. Nobody answered the phone and no one has got back to me as to why it never was delivered !

Food was acceptable but the premises feels grubby and needs a clean / refresh. (Food and drink stains on the walls, tables left unclean for a long time and bins full.)

Forgot the gravy and sauces. Can’t be eating KFC dry

no fillet Tower box meal every time I order from KFC something is wrong

Doors lock at 22:45 when it say open till 23:00. Very abusive staff sign language us from inside the KFC.

Every time I order I never get my full order..just give up

didn't put in the popcorn chicken for the popcorn chicken meal 🤦‍♀️ my son is very unhappy

Food was in bed state as the packaging was all torn apart and the fries have all fallen down on the way even before the food got to me. I'm soo disappointed.

No fries with one of the meals. Yet to find a restaurant in Southend that delivers a full order.

At least the food was hot as the courier was fast and friendly. But my chicken fillet burger was dark brown and Dry.

Was there yesterday my partner and grandson ordered a mighty bucket for 1 they both ill and haven't got off the toilet never buy from there again

Food was on time, correct and really hot, so much better than the greyhound estate KFC.

Missing extra ordered chicken piece

driver turned up sat in car on phone for 5mins then delivers food in a Lidl bag for life???? food cold aswell.

missing our drink. food wasn't hot or crispy, everything was smushed/squashed.. the bag was soggy.

Absolutely appalling! Portions so small and toilet was not available downstairs because the staff was in there for a long time ! No toilets for a dine in place?? No hand soaps and the service was so basic They didn't care Wrong people working in there

Order never showed up! Showed as delivered but no attempt was made to deliver!

Food was nice, arrived on time but had items missing!

Excellent Food And Service...Thanks

Delivered on time hot and tasty. Thank you.

8 out of 14 pieces of chicken were legs. Not really very good 😜

disgusting. took to long. cold

The chicken wasn’t fully cooked and it was cold when arrived let alone I live a few roads away!!!!

Lovely tasty hot food. Delivered fast by friendly driver. Thank you!

It took too long to assign a driver

Food was good but service is not good and they have toilet but they not allow to use customers. without washing hands how can you eat food ridiculous 😒

2 cans of Pepsi max was missing from our order.

Lovely hot and fresh. Fast delivery

All ingredients fresh hot and crispy. And very tasty. Delivery fast by friendly driver. Thank you all.

Didn’t receive parts of our order

Busy time of day but upstairs was closed so not easyto get a seat. Pouring with rain so eating outside was not an option.

Food and drink missing. Ordered the £24.99 bucket extra mini fillets. Missing the drink, fillets and popcorn chicken. Bag was open when delivered.

Very nice staffs and great service .

Ordered two box meals , both were wrong both had Pepsi missing and one had chicken missing, how can a simple task of putting things in a bag be so wrong

no corn on the cob. disappointing

I got Very fresh and hot food, that time store was very clean .

I ordered 2 pieces of chicken. Was served a chicken wing instead of thigh or drumstick, and they would not accept it was an error. Just order wings as it will be cheaper! Customer service was terrible.

A portion of Chips were missing from one of the orders. Rest of chips were stone cold. KFC has got extremely expensive for what it is and I am probably not going to order again. Unhappy

I go there sometimes to buy some chicken strips. Although the food is okay, the service is appalling! Unfriended staff who never greets, ignore the customers, and behave like they're doing you a favour to serve you! They're either understaffed or they clearly employ the wrong people. I'm not one to complain lightly, but it's difficult to find such display of disarray and unfriendliness. The worst part is that I'm forced to give them 1 star...

I did not receive my order, it’s not there

Meal was hot and tasty. Delivered on time, driver was pleasant.

took really long, got the wrong drink and it’s cold

food was cold pepsi missing.beans over microwaved.chicken small for what it was.

Package was torn and half the order was missing.

Excellent Food And Service ... Thanks

did not receive all of my order and some of ìt was cold could not speak to kfc to complain

missing items... can't speak to anyone to get it rectified

I tried the Box meal, and I liked it. The sanitary facilities are also very good.

Thank you for honouring the request for chicken breast , it was amazing , 5 star

Very nice and fresh food, great service, friendly staff

I am so surprised by the served food which was so fresh and hot. Moreover, great customer service

Amazing food, loved the chicken nice and juicy. Just how I like it. Helpful staff, always trying to do there best.

The order kept on getting delayed and by that time it came it was cold

excellent food and service..thanks

This was my 2nd KFC order because I DID NOT GET THE FIRST ONE! The App went from saying “your food is being delivered” to “it’s been delivered” (I.e. no courier journey shown in between) and Just Eat are refusing to refund my money. THIS IS THEFT.

Took my niece and nephew for a quick bite to eat on Thursday around 6 pm. The restaurant wasn't busy, with only a few customers waiting for their orders, and there were plenty of free tables downstairs while the upstairs was closed. After we got our order we noticed that the restaurant was in an absolutely dire state – the floor was covered in crumbs and empty bottles, the tray disposal box was overflowing, and the overall cleanliness was appalling. I asked the manager for hand sanitizer since the upstairs toilets were closed and the disabled one downstairs was in a terrible condition, but he was rude and unhelpful. the staff seemed indifferent, with no effort made to clean the tables or empty the overflowing bins, despite us being the only customers in the restaurant at some points. It's shocking how a place like this, located in the middle of the high street, can operate without even adhering to the most basic hygiene rules and regulations. Needless to say....NEVER AGAIN

Food was cold had to reheat in air fryer

Staff was not helpful would not go back there again

Friendly staff, food was tasty and the ambience was nice. Will surely visit soon.

Ordered 2 hour's before the order turned up. Shocking.

Got all our food apart from the chips luckily the chicken made up for it

The food was disgusting. Chicken had no taste and was greasy. Chips were horrible. Didn't enjoy it

Delivery time kept being pushed back food arrived freezing cold

chips were cold and drink was missing

The quality of both meals were bad. Not upto kfc standards, and i am a fan of kfc. I felt like the wings and wrap were old or recooked or some sort of bad oil was used

Excellent service and food very hot. Thank you.

The time kept getting delayed and the food turned up cold 😔

on time, friendly polite delivery...many thanks 😊👍

After placing our order the delivery time changed from 20-30 minutes to 50-60 minutes. When our order arrived the delivery driver went to lift our bag out of his just eat bag the brown paper bag has disintegrated and was wet in the bottom, once I removed the food there was 3 cold cans of drink in the bottom which had clearly caused the bag to be wet and fall apart. Also The food was cold where it had been sat on top of the cold cans.

Food hot and tasty and delivery was fast and friendly. Thank you ! 5 🌟

My food was delicious and delivered for on to the time it said it would be

The quality of the food was poor. Chips and were uncooked. Some of the chicken pieces were either too burnt or undercooked. Very disappointing

we didn't get full items so we are not happy with this order

Strange that it was delivered on a push bike for so long a journey

The staff are not friendly at all.

my food has not been delivered I am disabled and housebound so cannot collect it, the money has come out of my bank account but no food has been delivered although it states that it has, please let me know what is happening asap

Went there Saturday lunch time and unfortunately the upstairs sitting area was closed off which means they only had 5-6 tables which were all occupied. It doesn't make sense. Went somewhere else instead.

Piping hot food and cold drinks! Perfect!!

its well known to the customers that the drivers take on more than one delivery at a time, meaning, as always.. the food it cold. meaning the quality of food is disappointing and making the customer wish they'd of just got it themselves. for the £1.80 delivery charge i might as well of got on the bus and ate outside the shop in the rain and had a better experience. the only thing remotely hot, or warm was the hot sauce.

The place was a total mess the floor and tables were covered in bits of food every step I took I had to try and avoid stepping on drink spillage and bits of fries it was horrible I could see it had not been cleaned all day and probably not the day before also the toilets were terrible I will 100% not be going back there

All the chicken was dry the chips were cold and soggy won’t order from this one again