KFC Southampton - Holbury in New Forest

Thank God KFC Holbury is shut! The food was always disappointing – the chips were consistently cold, and the overall quality just wasn’t up to par with other locations. It’s a real shame because the staff were always friendly and did their best, but unfortunately, they had to find other work. Despite their efforts, this wasn’t one of the better KFC franchises. Hopefully, something better will take its place in the future.

I have never ever never ever had a good meal here and today was no exception, went in at 20.40 to be told we only have a few hot wing left, I hadn’t even decided what I want to eat. At least this meal wasn’t burnt over cooked or cold as I just walked out. Great place when it closed. It’s now closed. Sad really

When it was open I loved it being back kfc

If I could rate 0 o would absolutely awful staff who thought it was funny to make fun of an elderly lady! Manager laughing obviously did not order food

Kirsty has really good customer service

Takes an age to get any food. Get used to it, run by younger people who have extremely low levels of drive. I suspect they have worked 3-4 hrs and burned themselves out 😆😅

The Crusha machine is NEVER working

Amazing customer service from the team leader Ethan

Worst KFC!! Uncooked chicken with a coating over! Called to complain and very rude staff. Never again!

I needed somewhere to sit for an hour or so that would be warm, have a toilet and ideally serve hot food. This was ideal for the job. I've not eaten anything from KFC for many years but was pleasantly surprised by the Zinger salad box, although eating it with a spoon (they'd run out of takeaway forks) did degrade that a bit. In the end it served a purpose.

Friendly staff, and nice hot fresh chicken. Not so keen on their chips though but that's not specific to this takeaway (update) Thankfully KFC have updated their fries recipe and are a huge improvement

I am very impressed with Ethan's patience and friendliness. :)

The worst KFC experience I’ve ever had. Doesn’t taste like ANY other KFC outlet. Bland flavour

Ordered for delivery at 19:30. Told it would be delivered at 20:30. Then delivery got delayed until 21:10 Waited until 21:10 and then the order got cancelled all together

Judging by some reviews it seems this KFC isn't highly rated however I visited Friday at about 8:00pm and ordered an 8 piece boneless box with a supercharger tower burger and I've got to say one of the best KFC meals I've had in a while. Everything came out piping hot literally fresh out of the fryer to the point it caught me & the misses out usually it's warm at best. Service was great as well, didn't catch his name but I overheard him mentioning maybe a marine qualification he was studying for and working part time. Shout out to the whole crew at Holbury, I'll be back hopefully!

Must be the worst KFC in England! Do not go to

Was Okay But why do we have to order on a machine in the shop. Hubby got what he didn't want Wanted more chicken, didn't order gravy, or the Coke Ended up with 4 gravy pots, 6 pieces of chicken and a bottif Coke. Hubby found the system really confusing. Wd want go bad served by a Human, Not! a Computer ! 😐

Very slow service. Employee's have plenty of time to chat with each other, ignoring the queue getting bigger, not working faster and walking off for a break. I waited 30 minutes for my order!!!!! With only 3 people in front of me.

Pre ordered my food, it tells you to wait until you arrive and it’ll be ready in moments. Did as was told and it took 35 minutes to get a wrap and a drink! Staff moved so slowly with about 15 other waiting, no manager or team leader to be seen. Food came and was already cool and hard. Awful service.

Fingerlicking - just not good. The wings were the size of the average chip in the tiny bag, see picture. And can you believe there were no napkins, had to lick my fingers (hence the slogan?)

Freshly cooked chicken , plenty of condiments for free and very helpful, friendly staff.

Absolutely shocking experience. Staff left customers at the door in the rain long past the opening time. They were not even bothered that many had to turn back as they couldn't bear to stand in the rain.

KFC done as it should be. This one seems to produce a higher standard of cook on the chicken, perhaps because it smaller than the big commercial ones & serves a smaller demographic?

Absolutely disgusted! Came here with my friends and was told to wait 15 minutes for chicken, and then when we got it we had a rude staff member and the food didn’t look appealing at all!! Won’t ever be coming back again

Wasn't made aware of waiting time Rude

Absolutly awful service, waited 45 mins for 2 box meals. When opening them there was only 1 box meal and 1 fillet burger. Couldnt go back at that time but wont be going back again.

Amazing place 100% will go back

Manager is appalling, should never be allowed to work in customer service! Had our child in tears. We are decent people who were paying for a service that left us traumatised!

Best KFC about, Kirsty is a legend!

Quick service, good staff and good food :) no issues at all

Absolutely disgusting place, how anyone can turn chicken into cardboard beggars belief. Disgusting food, no where to park , and restaurant was empty but food all and plates everywhere. Never again.

Good food fresh and hot delicious ******

Staff is full of idiots Get shocked when ask for tray and give me this xx

It is 11:22am now and they are not open bad time keeping many customers already gave up and returned.

A lot better than it used to be 👍

Place was quiet no customers so no excuses place was grubby. Tables full of crumbs as was the floor. Bins full and staff just not bothered

Never again will I eat from here, myself and my wife ate from here and have both been super ill. To the point we physically couldn't look after our son. And had to get family to have him. I would avoid this kfc if you want to stay well.

This KFC seems to produce a higher standard of cooked chicken, likely due to its smaller size compared to larger commercial establishments and its smaller target demographic.

It was a good place when it first opened but now it lacks of service what mean is you place your order on the machine then your like waiting 25 mins for your order then when they do your order it takes them like 10 min so the food that's is in the bag is getting cold

KFC supposed to be spicy unknown recipe crispy coating and hot. Mine was cold soggy and just disgusting you know its bad when the local seagulls won't even eat it ffs Can't change the review, still tasteless, rock hard coating. Discusting What has happened to the original KFC recipe 🤔 have had better from aldi and that's saying something

Cold flavourless and dried out £6 I will never get back absolute rubbish.

Was kept up to date with how long my order was going take

Went because i fancied,verry dissapionting. Chips soggy. Inside space was cold. Could not find hot drinks easily on instant order board

Staff were brilliant. There was a 14 minute wait on the chicken, but the staff were so nice and apologetic that it didn't really matter. The food was fresh, hot and tasted great. Will be back.

No veggie burgers, no hot drinks and chicken very salty. Staff fine.

I see that the reviews on this kfc are pretty negative. However, I was pretty impressed! Ordered online for collection. Food Was ready when I walked in, young lad behind counter was polite, friendly and professional. Food was hot and good quality. The only negative I can say is that kfc doesn't taste as good as it used to. This isn't down to the cook, it's down to the nanny state telling us we can't have salt in anything... Overall a good experience

On the busiest day of the week halloween and no staff and hour wait for food. Sort it out kfc

Waited an hour for the food to arrive , delivery time changed 4 times before I called and asked when my food would arrive only to be told I'd either have to wait for the order to cancel itself or wait for an uber driver then got pure rudeness when I asked why they were accepting uber orders with no driver. Terrible service for chicken that is almost always soggy and under seasoned anyway.

Only has one star as there is no zero star option. Holbury KFC has to be the worst takeaway ever. 20 minute wait for 2 meals. Got slightly put off said meals after the lad behind the counter sneezed into his hands then carried on serving 🤢 Everything got food home to find about 8 chips in each meal 🙄 Will definitely not be returning or recommending to anyone.

Terrible, untrained staff on the till didn't know what he was doing, wouldn't swap drink for a gravy even though this has never been a problem before or at other kfc's. Worst chips I've ever had, just a shame I can't give zero stars.

This place has got worse, they have no clue how to speak to the public apart from the occasional grunt. I will not be returning here

Fantastic little kfc with friendly staff who are very welcoming and accomadating. Little gem in Holbury

Staff not friendly, felt very unwelcome , the food was cold had to get it replaced which again was a great big effort for the staff. Would not return there again and would not recommend anyone else going.

Miserable staff every time I've been there! Never again!

Small outlet, slow staff and an automated system that was quite niggly to navigate. Standard fare from this chain but certainly nothing special

Had problems with the app not having all items on to order, so had to ask at counter after ordering items. Disappointed in the amount of rice in the pots, measurements vary so much, hardly anything in some.

Was ok, Asked to swap pineapple/ice cream for a cookie on the kids meals as my son doesn't eat them, was told rudely they couldn't do that, I explained other kfcs do this for me. So was given an ice cream which went to waste..

Very hard working staff! Ordered at holbury kfc many times and they've never let me down, they’re a great team!

What can i say but finger licking good

The worst KFC I have ever been to. Staff were moody and unhelpful, seemed impossible that I wanted bbq sauce and practically threw it at me when I got it. I have been to this KFC a few times and every time I get the same treatment.

Chicken was OK but chips 🍟 were poor, whammy and tasteless not crispy and seasoned.

Stood in the shop for nearly 25 minutes watching the two girls make up order after order for Uber. Not once did they acknowledge anyone in the shop. When they did eventually come to the counter I was told there was no chicken cooked and it would be at least 15-20 minutes. It’s obvious that Uber is now the priority and customers in the shop will just have to wait. I’ve had many problems from this same outlet before with things missing from my order and in future I’ll be jumping in the car and driving to Millbrook

Not great KFC. Not had a good KFC anywhere since first COVID lock down. Had one today from Holbury outlet. Noticed prices are rising but worse thing was the chicken pieces, it smelled of TCP or disinfectant and did not taste like the KFCs of old just a bit odd. Think I will permanently knock KFC on the head for the future when I fancy a takeaway.

Service could have been quicker, but some decent chicken so that made up for it.

Does the job, self service is often not working and I probably wouldn't eat in but great for a takeaway. Food is now always well cooked and hot which wasn't always the case

Alot better since the new management and the delivery drivers have started to use it Usually kfc menu all cooked well staff polite and friendly

Evening of 23/01 for Manager I ordered a boneless banquet and got served a leg instead of popcorn chicken. It really ain’t that hard to follow the menu. Customer service was shocking, lady looked confused why I’m asking for a bag to put the box in. Really is one of the worst KFC restaurants around

Absolutele doughnuts working in there I waited 30 minutes for a twister meal, they managed to get my sauce wrong, short changed me and then only placed 5 individual chips for a portion. Absolute shambles must be that esso air killing the brain cells down there.

Enjoyed the meal staff helpful as I didn't know how to order so they did it for me.

Rude lady staff, don't threaten Uber Driver's like a dog!!! What you do what you get!!! 👎

This KFC has always given me varied results on each visit. Staff range from cheery and helpful to sullen and moody. Food quality remains consistently good, as you would expect from KFC, however orders can sometimes have errors so a quick check before you leave is advised. On the whole it’s not the best, but it’s not the worst either.

Nice fresh cooked chicken, spoilt by out of control spoilt brats.

Little slow but only because abite quite..

Went in on Tuesday night to find it fairly busy at 6.10pm After about ten minutes got to front of queue and then had to wait 20 minutes to get served. Obviously there was a trainee with the guy who was taking people's orders but he was far to busy making up orders to take anyone elses. I really don't understand why he had the young lad there as everytime he asked if he could help the guys making up the orders was just getting him to shout out the customers order number so he was basically superfluous to his needs. Eventually after asking if anyone was actually going to bother taking our orders he got another stage member on the till. Then got home to find the zinger popcorn was drier than cardboard. In future will get the wife to go to the kfc in Christchurch on the way home.

Just another KFC. Very quick with food order which was good.

Service is ok seems like some of the people there don’t really care about the customer

Super busy today, ran out of drinks that we like, but got a free cookie!

Couldn't help but notice that one of the staff was wearing a powerful perfume, I could taste it as he walked past me. I had half a breast in my mouth and the other half essence of pertunia. One of the cooks I think. Odd fellow.

I waited 40 minutes for a simple order with a drink on the side that had become flat by the time My order was ready!

Just waited 40 mins for my order, staff not really interested and didn't even offer apology. Would definitely avoid.

Worst KFC I've ever eaten from. The staff try their best but their best is nowhere near good enough in my opinion. They get a lot of young kids hanging around, eating 1 chicken leg between 5 of them and this puts a shadow over the place.

The chicken in this KFC is miles better than most of the ones I have been to, it is crispy and not greasy and soggy like a lot of them, well done. Have a gold star.*

Small kfc. Nothing bad to say...

Great food, but no vegan burgers so was dissapointed. Only had the fries and corn, but staff and atmosphere was great.

The staff had a no care attitude People were waiting for ages would not go back again, the worse one I've been in.

Awful. Terrible service, they claim to have stopped doing things that are on the KFC website, hadn't defrosted several items so was told to come back, I was told I couldn't put the order in and return when done, staff were unhelpful, very slow service and got several parts of the order wrong and had to be corrected. Painful experience. Will not be going again!

Good old KFC. An unexpectedly situated fast food giant out here on the waterside. The staff have always been great too. And to compliment UBER Eats works here too, so KFC is deliverable to the door!

Easy to get to, easy to get served

Didnt get what I ordered...receipt was different to both what I ordered and what i got!

Recently ordered food for collection, the restaurant is currently closed due to Covid, but there is ample for parking for a couple of cars out front, and the good was served quicky, and to a good standard. Friendly staff, who were happy to help. Great place for your Fried Chicken fix!

Staff working hard and giving excellent customer service. Food was good too.

Terrible service couldn't order what I wanted plus it took to long to order couldn't wait to get out and will never go back again

Food took a while. Understaffed and slow and cold food

Front of house service is at best inconsistent, however those out back cooking are consistently brilliant.

Awful customer service every time I use it. Worst KFC around.

Nice, Tidy and just a kilometre away,

Not the best KFC I have ever been to and not the worst.

Tastier than it has been in while and service was quick and vivid safe.

The staff were very helpful and friendly and the food has improved a great deal there wasn't a long wait either the staff were on the ball will go back

Refuse to sell the Vegan Burger. Have spoken to KFC 'care squad'. They told me the Manager has decided not to sell it. Which is nice. So the whole family cannot eat here. It clearly takes up too much room in the freezer. So we get ours KFC at Millbrook and bring it home.