KFC Sheldon - Coventry Road in Birmingham

today sunday 27/10/24. 6.30ish, I went through drive thru(sorry tried to go through drive thru) it seemed busy with several cars in front of us but thought that's OK it's a drive thru! on joining the que with no way to escape as cars infront and behind.TRAPPED.I waited for 50 minutes to finally get to window phew we've arrived, placed my order and paid, only to be told chicken would be another 3 minutes ish. with that as was last straw asked for refund of my card payment(another wait I suppose to go through) FAST FOOD! what a joke I guess none of the staff thought to tell people stuck in que that they we having problems and would be a wait! NO YOUR STUCK AND COMMITED. needless to say will never be going there again absolute joke!!

Shocking! 30 minutes stuck in the drive through and not for the first time either.

This is a really nice kfc to eat in.

Drive through is dire. Staff not attentive, often sitting waiting for ages with no reason why. Food takes forever. Probably why this store is always empty. New management needed

12 piece boneless chicken feast delivered with no boneless chicken. Small gravy delivered instead of large. Food that was delivered was not very hot.

free popcorn missing off order spent £24 option selected but missing

very dry chicken couldn't eat it and about 10 chips !

Most of the times they not put in the bag everything that you ordered

very polite and friendly driver

The app said my food had had been delivered but it never turned up

Ordered wicked variety bucket via the drive thru when we got home the boneless mini fillets were not in the bucket. I rang through to the branch got asked are you sure as they are always put in. No apology then given a code told use this to get the 4 mini fillets when you come next time. Poor attitude no benefit to me so I should use them again to collect what I’d already paid for.

Plenty of parking space and good ambience..

Unbelievable food items missing.. and wrong burger included in the meal.. this is really frustrating

Fries missing from order....really basic stuff to put the right items in the bag.

Went here around 12 and the place was empty and felt cold and dull . The staff member who served us was very uninterested in giving a positive experience, looking down and almost lethargic in her actions and speech. The KFC didn't taste as expected and as I had taken it away was unable to go back to return the food. Sorry just being honest.

What can I say it was ok but took a bit of time to get food and no one acknowledged that we was actually there: Tables not the cleanest.

Chicken was fine, however fries were cold and sweetcorn was burnt.

Easy to find and park up as it's on the main A45 route through Sheldon. The staff were good at their job and food prepared in a timely fashion and was of good quality, tasted great. The restaurant area was clean and tidy with plenty of seating. A very well run outlet.

Went to this KFC as we just got back from holiday and our flight got delayed so it was like a late lunch. Went to the drive through, I thought it was closed as there was no one at the window. Waited a few minutes, then someone said they will be there in a few mins. Okay. Person came and took my order for a 3 piece meal. Collected it, only to go forward a bit and check it, 3 drumsticks. It wasnt a drumstick special I ordered but a regular 3 piece meal. There was someone already at the window behind me, and I was so hungry and my daughter fell asleep so I didnt bother to go in and speak to the staff about it. Like, I love KFC ( Trinidad KFC) but not 3 drumsticks for a 3 piece meal. Come on KFC! Do better. I forgot to take a photo. I just had to laugh!

Food was freezing wasn’t able to eat it

Had to wait a lo g time after ordering only to be told it was going to be even longer. The drive through customers were on and out in no time I was watching from near window. Apologies were not sincere so in the end I cancelled my order. Will not be visiting this establishment again

Got 6 piece bargain bucket. 3 drum sticks and 2 wings. Cold chips and soggy Chicken cold and hard dried out. Horrible never go there again shouldn'tbe allowed to sell such rubbish

Fountain Pepsi is not good. It looked like water.

The food was extremely cold and I couldn’t eat it I would like a refund please

Checked my takeaway order and sides were missing, got them but when I got home only had 6 pieces of chicken in my bucket when I had paid for 10. PLEASE DOUBLE CHECK YOUR ORDER THROUGHLY. I won't be going there again.

Chips were abit cold and soggy but apart from that the rest of food was really tasty

No fries came with the food kinda ruins the whole meal !!!

for a change the food was lovely and hot and edible. thoroughly enjoyed it.

First time we’ve ever had all items come first time and food warm ! Yay thanks

It would be great if part of the order weren’t missing.

Good and friendly staff Arsalan was really helpful and patient when taking my order and throughout the whole experience was friendly.

really low quality food, I didn't expect that from a brand like KFC, so disappointing.

ordered a drink and never got it

Driver got a little lost but food was hot and lovely

Order came on time and was nice and hot !

Absolute shambles .. staff made the mistake of not putting fries in .. but wanted me to come down and get some free fries. Which I paid for ??? Whole purpose of paying someone to deliver

We ordered as the original delivery time was 25 minutes, the food actually arrived 1hr 10mins later, and the food was stone cold. Had we have been quoted over 1hr initially we would not have ordered for delivery. Very poor service and the food was inedible!

Absolutely disgraceful. Waiting for a meal 35 minutes and no one cared to say SORRY!!! Bunch of people who don’t know what they are doing. 5 times checking what in the bag is. Checking the screens 10 times. Arsalan and Keeley don’t what they’re doing. I think the manager must be retarded.

Hot & tasty as always no complaints

Very small amount of chip Burger didn’t seem fresh hardly any lettuce in it abit soggy to

Cold food no dips very disappointing

The customer service from Hamza cashier 230433 was amazing. He is polite, friendly and patient! The customer behind in the drive thru was being indecisive and unclear with thier order. Hamza maintained a great level of customer service. Hamza is also super handsome 😉 I will definitely come back.

burger bun was stale, chicken was tasteless, no seasoned fries and the wrong drink, probably the worst meal I've ever had from kfc!!! if I could give less then 1 star I would

Food was OK, took a while to arrive and was warm when recived. Returned back in to find a bunch of staff looking like they didn't want to be there and delt with my replacement like I had taken money out there pockets.

Poor service you deliver to wrong person I didn’t receive my order👎🏻👎🏻👎🏻

Driver was ‘at restaurant’ for apparently well over an hour and the status never changed. Some time around 1am it was suddenly marked as ‘delivered’ when it definitely never was. Nobody called either. Obviously pursuing a refund

Not the best KFC. Service was hopelessly unpredictable: one server was moaning and lazy, the other was an overenthusiastic salesman. Mini fillet burger was below average.

I didn't receive my order in a box so it was all squashed in

3 customers in total, the tables were dirty as if they hadn't been cleaned for a week, the restroom was stinking and messy too ...a disaster. Never again.

Food was hot and tasty, even the chips were nice for a change, one of the best KFC’s I’ve had in a long time!!

Been to this kfc many times and have been served by kyle many times the other day and was served by Kyle and what a legend he is. Great service so kind and respectful food was fast and will be going again soon He was so polite and made effort to make conversation it really brightened up my day What a star ⭐️

The only comment l have is please get the mobility button repaired for the door,l had to leave my mobility scooter outside because l couldn't HD door to ride in.which hurt my legs walking in to get something to eat.

Two whole meals missing yet again

Do get some work orders from here. Food seems slow to be prepared but till service is good and they get it right at this store.

The burger was made really messy and all over the place in the box

After receiving an uber order which was incomplete and cold (only ordered uber as family ill) drove round to our local kfc, to a young man who was very professional and sorted within minutes.. Thank you and wish I'd of got your name.

Very quick, express delivery and quality food as always.

KFC's are always inconsistent, but i think this one is just consistently bad. Mighty bucket missing a piece of chicken, Pepsi Max is actually cherry, no straw. Just terrible.

Nice place and great price to enjoy great fired chicken with family.

Something is always missing! This time it's the hot wings...We actually joked that something would be missing but because the box meals weren't in their actual boxes and instead were all in bits across multiple bags it was hard to check. Either just avoid or be diligent!

Food was cold, and late and the driver was rude

Very rapid completion of order, excellent service.

chicken nice . i do not really like the signature fries i prefer the original fries

Food was cold too salty . Unable to eat

Having ordered a party bucket that should of contained 8 mini fillets, in addition we ordered 4 extra making 12 in total, on receiving the food we only received the additional 4 & not the 8 mini fillets that should of been in party bucket originally, unfortunately this happens quite frequently and orders are wrong or things missing . Nobody takes responsibility at the time , £49 spent without feeding the family, had to go out and purchase the missing fillets at a further costs, £60+

Absolutely fantastic. Good portion size, hot fresh food!

It was one of the freshest and best KFC meala I've had

Never received my Pepsi Max can

Great tea for the airport hotel, however missing some of the order.

Sue was amazing and paid attention to the detail of my order!!! So friendly! Thank you

The food was excellent fresh and hot however 2 fries missing but not the end of the world

Excellent service, lovely staff.

Only 2 things asked for in notes was ignored got legs and no salt

Shocking, awful and that’s just getting started. Drive thru must have priority these days and turns out order first, get served last. May aswell work backwards it seems. Won’t be stepping foot in there again. Over , j

Absolutely fantastic and everything there and hot too!

Waiting an hour and 20 minutes from time of ordering when food came was stone cold and missing sides and sauces. Won’t be ordering again

Give the driver the correct address that is on my order. And give him the money back for the waste fuel !! Obviously my food was cold because it took him 20mins for a 5 mins delivery.

Put a big order in and they mess up nearly every time. Make sure you check it before you leave. This was an old message above. I've just added to it today as of below. First time I've been back in ages and they messed up order again. Its only because I checked my order, the amount of people that probably drive away and then realise afterwards. I think the staff have a competition to see who can get the most food out of customers. I won't be going back there. The place is shocking all you have to do is read the orders and put in the bag as you go not hard unless you work for KFC sheldon Sorry it may seem a little petty but I'm fed up of people trying it on with others, I don't like how they try to rip off customers for their hard earned money. Especially the price of things these days

I request a boneless banquet came with boned chicken!

My only issue is the portion sizes. While I love the new chips that they've brought in, a large may as well be a small at other fast food places. There just isn't enough to warrant spending that extra money. The image attached is what a large looks like

Staff overworked very busy seem to prioritise drive thru good good

still waiting for food to be delivered even though it says delivered cost me £20 for nothing

I never got my order it just say delivered and no one came to deliver it to me

I am so un well I ordered kfc 4 days ago and the next day I woke up with stabbing pains in my stomach and being sick and diarrhea I would like a refund or something to make it up I am so unwell it been 3 days now 🤬

Meal cold and side order very expensive

Wrong items were delivered so had to order elsewhere

It would have been better if my gravy and beans were here. However, the food that is here is hot and tasty

some items were missing and other items were incorrect.

The drive through is a tragedy. Communicating with staff is like being in a seance. The time it takes to get your food makes you think they have to kill the chickens first. This every time and there's only ever 3 or 4 people eating inside!

Another time som parts of my order missing. Popcorn chicken meal without popcorn

Rubbish. All cold, chips where like rubber

I ordered on uber eats abd they always leave something out of ny order then when i call them they give me a code and say ill get theses things free next time then next time comes and they dont even answer the phone telling my uber driver i have to come in to collect why when ive ordered anyway the mongs could just give it to my uber driver if they just answered the phone in the first place

This order hasn’t been delivered

Full order wasn’t received. Called store and they said they can’t do anything about it.

would have liked courier to bring upstairs to my door as I'd already given a tip

Great service from delivery guy

Polite staff and food was piping hot

Driver was very good and polite 👍🏻

Food missing again! Always the same item missing from delivery! Popcorn chicken missing again charged for the item not in delivery again. This is the third time !

Terrible food, gravy was salty.