Five Guys Birmingham Fort in Birmingham - Phone Number, Reservations, Reviews

I think they gave me leftovers fries. Didnt taste as great as i remembered. The Hotdogs would be beter with a bigger bun.

Hello I’ve ordered a cheese burger could you please give me a refund and collect it as it has pork in the burger

Order was missing items, called the restaurant before requesting a refund and was accused by staff of lying.

veg burger not what it used to be - cheese used seems to have changed.

The order hasn’t arrived but marked as delivered

I got food poisoning today for you guys. I’m so poorly and god forbid I miss my daughter’s sports day. Food was rank will never be having anything from here again. Can’t stop throwing up definitely do not recommend

Great customer service from Bianca and the lady who's name I didn't get to catch I believe she was the supervisor on that evening.. just wanted to say thank you for great food and service. Defo,will be having that mango milkshake which was recommended by the supervisor. Store was also nice and clean.

All freezing cold and came with no sauces.

I'm on crutches so I use delivery service a lot. but the driver called tell me to come to the gate as it was hard for him to find no 4. last order I made was late and food was cold serious looking at other ways or services to get food.

Staff are always lovely and happy.

Visited early evening on a Bank holiday Monday. It wasn't too busy which is just as well as there weren't many staff. Burger was the usual standard you'd expect but the fries were a little underwhelming like the potatoes were a variety not best suited to being deep fried. Being located at the Fort which has free parking is a plus.

Great service... Efficient staff and correct orders no mix-ups... usually go in on a Monday..very quiet but clean store... Toilets are clean and can only be used by customers..My favourite is the fries.. alongside the bacon burger..

the place was pretty quiet when we went there and the staff were welcoming and respectful. And the cheeseburger with cajun fries was delicious as always

The staff are efficient and cook great..I love going into Five Guys..The portions of fries are great and the newly cooked taste spoils you!..No more Maccy D's!!

Food was great. Despite that there was only 3 of us in there, it took over 10 minutes for food to be cooked

First time having five guys. Delicious!

Chips and burgers was soggy and cold at wet . Apart from that you did deliver on time the guy was sound . But the food is terrible

Great burger, one of the best . Not Cheap though.

Now I have never ate a Bacon Burger quite like this 1 it was amazing. Bacon was amazing . Burger was amazing . Even the bun & so many fries I like to eat but I couldn't finish the fries ,so Nice & the milkshakes Oreo Beautiful so much Flavour I will be going back . So on Ground level , wheelchair friendly & baby prams- pushchairs friendly . Lots of seating in doors & free peanuts Price of food is more than normal but it's worth it So many Sides 15 of them they even do a bacon milkshake. I love bacon but I don't think that much

No straws for the milkshakes and I got a regular fries instead of large as per my order.

Visited here while staying in a local hotel and couldn’t find anything else for dinner. The burger and milkshake were great with great flavour between them both. Staff were helpful (it’d been a while since I’d visited a five guys) with recommending toppings and what milkshake

First time having a 5 Guys and it was good! I'll be back!

Love their fries, and the veg burger is just so good. Amazing service and very clean.

Nice burger, really good service. Toilets clean.

Nice fries but service is too slow

I'll have a cheeseburger, with extra cheese please No can do, run out of cheese A burger joint, who specially offer cheese burgers as they're main food.......... Not impressed having waited ten minutes watching them attempt to fix a till before using common sense and going to the other till, they've got three, go figure, cos your customers didn't walk into a fast food establishment and expect fast food surely What used to be a well run decent please it's starting to show obvious signs of a lack of quality leadership at the helm, which is a shame, cos this used to be a really good well run outlet

I'd of liked potato with my salt. Fries waaay too salty

The food has arrived freezing cold

Good food, good service, fast delivery, Thanks will order again.

Great experience, was full for the day. Generous portion of chips could have shared with friend! Also enjoyed the nuts 🥜

Excellent five guys, as always the food is brilliant, staff were friendly and welcoming.

Unfortunately, very disappointing experience despite the store being nice and spacious and clean. 1/ Our order didn't come on time due to a system problem at their end, so we had to wait for 15 other orders who came after us to get our food!!! (They didn't apologize nor offer to compensate). 2/ The taste of the meat in the burger is bland... as if it is missing the seasoning and the fries didn't have any salt on them! I don't know if it was our bad luck, or if that's how this branch operates, sadly 😟!

Randomly located at the fort shopping centre. It's not somewhere you would associate with a fast food restaurant. Overpriced burgers and milkshakes are amazing. It's clean 7/10

Ordered from this afternoon, customer service was fantastic, the burgers were a delight and I'm in love with the fries. Thank you Five Guys! Special mention to the manager I think her name was Heather

I would like to thank Heather for her commitment to great customer service at this store. I visit here often ordering my lunch and she always greets me with a great positive attitude and personality. Her leadership skills are great as i often see that the staff have good morale when she's working.

I was gutted with five guys at the fort, burger was tasteless and was not the best.... Fries plenty of but very dry. To top it off I had Dr pepper for a drink and it was flat. I understand that staff are very busy but the majority of tables are left with mess and sauce spilt over them so you're waiting for decent customers to finish to jump on.

All good and delivery driver read my note about knocking quiet because of the baby sleeping. Thank you :)

Expensive for what it is. Took food out so unable to comment on atmosphere

Best peanut butter milkshake I've had! 😋 and the fries were really nice and fresh

lovely burger. incredible amount of chips!

It honestly hurts to give restaurant a status of ‘Stay Away’ , total disgrace waited 10 mins in a empty restaurant with no customers present during peak lunch time while staff were having kissing sessions behind closed doors!! Food preparation and presentation was poor , taste of product disappointment value for money too expensive. Atmosphere dead no theme or background music felt like I was in zombie apocalypse movie. I will revisit the place again to see if they have even put the effort to improve the place. Also the place was dirty. Not happy blogger and even more customers

My first time to a 5 guys restaurant, my colleagues had recommended it to me in the past. You go in and order at the till, there's basically a choice of hot dog or burger. The Burgers are £10.35 each fries are extra. You can have refilled soft drinks from the machine. The milkshakes are nice but there nearly £6 each. The burgers are nice, you can tell its quality meat. There's a variety of toppings you can add to the burger at no extra cost. For 3 burger meals it's cost me £52, which is alot for a burger. We sat in the restaurant, which was nice and clean, but cold because the automatic doors kept opening.

Not all items delivered and now told I’ve got to go back through eat to get my money …. Joke don’t take deliveries from here … never again!!!

Went to Five Guys 30th November, Cheeseburger fell apart when picked it up,stuck to tin foil, £4.25 for a small portion of ,never again fries, ripped off

To expensive and the man serving was very miserable

£10.35 for 1 cheeseburger and the fake American style cheese was not even melted properly due to how cold it was! Street food burgers are only 8-9 pound and taste far better. There's no heart in the food here! Five guys used to be decent for the price but not anymore. Thanks in advance for your generic/canned response.

The food isn’t the problem here. The problem is I draw a picture and it goes all the time when a picture that’s been there for ages is still there. Please don’t throw them away as children are excited to see it. Anyways food, the chips are a bit too salty, milk shake straws are way to hard to drink out of but everything else is amazing

Ordered a chocolate milkshake with whipped cream. After receiving my milkshake the whipped cream was no where to be seen. The only cream i saw had dissolved into the chocolate leaving a white residue. Deeply disappointed!

Missing food from order given wrong drinks poor service

Their shakes are the best and peanuts ofcourse. They serve fries with their special spice which is thee Best

Lovely staff members! They let us stay 15min after closing just so we can finish the meal! 10/10 would visit again!

service poor and no atmosphere here

Always great quality of the food and friendly atmosphere l!

Fries were missing and i got a mini cheeseburger and a mini hot dog for 32£ with a beer, a total waste of money, never order again ! Called the restaurant, and they send me to contact Just Eats. Disgusting experience! Shame

Pop in here when I visit the Fort. The burgers and milkshakes are so good, and you can grab some nuts while you wait. Not bad for price, especially compared to other burgers restaurants.

Very expensive and low quality.

The most delicious hamburger I have ever eaten. Everyone try this

Quick service with plenty of nature sun light for an enjoyable environment

like all the combination provided by Five Guys you can choose all the way up in your burger which included all ingredients their fires is fresh and crunchy,yummy Devil milkshake you can select all ingredients too, which absolutely amazing for people who have difficulties in choosing

Milkshakes are really good, food unfortunately is haram so can't do proper review.

Service was quick burgers was great shame about the fries too much salt on them place was really empty would visit again but next time will ask for no salt on the fries

Super nettes Personal, esen top

Waited over 20mins for burger with ketchup people after who ordered more got theirs before lol ....won't come again

I only counted 3 guys but hey they made me and my son a couple of burgers exactly how we wanted them that were 'nice' not great not bad just 'nice'. I've had a couple in the last and I vaguely remember they too were 'nice'.

Delivery driver was great. Burger was nice but chips were horrible, I clearly got given those crispy hard off cuts no one likes… and only 2 sachets of sauce which is a bit stingy if you ask me. Wouldn’t order again.

Female worker answered the phone and as soon as she heard the word halal she was eager to get me off the phone, kept interrupting my talk, and then put the phone down. Donkeys

I've visited here a few times. The food is great and the staff are friendly. The restaurant is always clean and looks modern.

They forgot half my order. Second time the service has been terrible

Got delivered someone else ordered and was refused a refund even though I didn’t receive anything I ordered.

Wrong order has been delivered

Friendly staff and quick service. The cajun little fries are so tasty.

Banging as always. By far better than a BK or MDs.

The food was overpriced- £37 for 2 burgers and chips. The food was burnt and tasted awful. The tables wasn't clean, there was another man taking food off people while they were eating- staff did nothing to assist. A complaint was made, but still have not heard back. I would never return.

Food was piping hot and serving sizes gargantuan. Not very busy and was very clean.

don’t go there, foods nice if you don’t mind being on the toilet all night, been in hospital with food poisoning, definitely not going again.

Paid for a coke but no drink with order. Driver said he is going to ask for it

I won't say that was the best burger in my life, but it was good, and I will probably comback again, hawever tables could be cleaned a bit more often

Average food, very pricey, staff weren't bothered.

Food was cold on arrival but still tasted okay. Ordered large fries and the came more like a small. I’ve found they always put less in the bag if you order online.

Beautiful grilled sandwiches, fries cold and all out of the container by the time they arrived so these let the overall meal down.

Got totally wrong order,phoned the restaurant but wouldn't issue a refund and would not send another order.was told to contact just eat, did that,again no answer. Lost 25pound

The burgers are amazing as always. But the day we visited the restaurant the staff seemed to be quite moody, tables were dirty and only one drink machine working

The girl on the milk shake was slow

Food was unfortunately cold by the time it arrived.

Food was cold my milkshake the lid was broken and bits of plastic was in my shake chips were like rubber very disappointing

Most definitely the best burger I've ever had. Had the little cheeseburger and bacon cheeseburger. Was big, succulent and juicy. Meat was moist. Could taste every ingredient. The cheese they use is awesome. Love that they have a limited menu and do the burgers properly, focus on quality. Had the oreo milkshake too. As always made the most of the free peanuts on offer.

Was missing half of my order and called the restaurant to be told they wouldn’t send me the rest as “who is going to deliver it?“ and that it’s the customers problem to sort out when they use just eat. Half of my order was fine but be prepared they won’t help you if you have any issues, just blame the driver.

Tasty but expensive. Great customer service

Ordered hamburger with Mayo and lettuce. But came with cheese. Didn’t ask for it. 👍🏻

I recently visited the Five Guys location in Birmingham and I was overall impressed with the food. The burgers were cooked to perfection and the fries were crispy and delicious. I also tried the hot sauce, which was very mild. I would have liked it to be a bit hotter, but it was still flavorful. One thing that I noticed is that the jalapenos are never hot enough. I love the heat of jalapenos, but the ones at Five Guys are always mild. I would love it if they could make them a bit hotter. Overall, I had a great experience at Five Guys Birmingham. The food was delicious and the service was friendly. I would definitely recommend this restaurant to anyone looking for a great burger and fries.

Food not worth the money way way over priced

Food was great, always is tbh. Service was OK, they mixed our order up but sorted it out straight away. There isn't really any atmosphere at 5 guys?? It is what it is.

Burnt fries overly salty need a refund

I didn't like the food. To expensive.

Five Guys, They're the best burger in town. It's always pleasant to go dine in even though it's only a fastfood chain. The staff were polite and pleasant. My children know their burgers and they loved Five Guys more than any burgers in town.

Ordered from here for the first time today and I have to say that I’m extremely disappointed. The chips were cold and very salty. The burger never had much flavour. I expected nice food especially as it’s very expensive. I will never order from here again and I will be making sure that my friends and family steer clear! First and Last time!

Burnt chips, when you go into restaurants they throw extra chips in, not in Delivery though. Very polite Delivery driver

Popped in for a milkshake which was nice as usual. Tables we're all dirty, food left on tables and under them. Not one staff member went onto shop floor to clean whilst I was there. All the staff behind the counter were constantly working so not there fault. However as with most business staff hours are cut to the bone which results in issues like this.

Yummy good honestly couldn't complain

Very busy food was amazing very expensive