KFC Sheerness - Thomsett Way in Swale

The food took almost 90 mins to deliver, although it was delivered in the allotted time. (I didn’t realise it would take so long when I ordered it.) and when it arrived, the order was wrong, and not warm enough.

Delivery Time kept getting later and later. Most of the food was cold

Dips missing, side that was ordered was supplied they just put a second portion of chips, which we didn’t want…… general really quite poor quality for over £30….

Always slow. Poor opening hours

Missing items, greasy food, and refused to issue a refund for the items that were missing.

Shame they can’t count. Ordered a 10 piece bucket and only put in 8 pieces.

The food was cold an all squashed up and missing drinks with the meal very unhappy

wouldn't bother ordering. £35 for an order and recieved not even 1 full meal. took 1hr and 46 minutes

Awful experience, I left the drive-through 20 minutes drive home to to find they given me the wrong order 25 minutes back only to leave in total gridlock. I got home an hour later with my correct order no apology just a bottle of tango shoved on the counter in front of me. rubbish

Late missing bits from order topped up with beans ! Food cold not impressed!!!

The food was cold and some was missing

Was annoyed I ordered my meal to have the four main dips and they did not turn up with my order.

Was cold over done n ridiculously late

So on arrival and paying for a sharing bucket I was told there was NO breast ...there was no beans also.. would this be ok? Well not really but it had to do as I'd already paid for it .... So No Signs up ..no staff telling customers before they pay at the machines Is this really satisfactory? No not really Lack of Managerial practice yes My next visit will be refunding back what I was lacking on the last visit

Absolutely appalled by kfc. All that was delivered was dips and a drink and didnt get my meal. How can they mess up so badly?!!!

Not sure what is actually right with this store. When I order £30 worth of food, I actually do expect to have the food. Not just a drink. Absolutely appalling.

My daughter just ordered and spent over £30 and the driver arrives with 1 drink and 4 dips only and she says you need to contact the restaurant if thats not right ( which does'nt answer the phone) while she was running away.....i would avoid this restaurant like the plague no customer service whatsoever. What idiot would send 1 drink and bag with 4 dips in out for delivery. You have a reciept for a reason so you can check the order!!!!! Its not hard to get it right!!!!! If i could give zero stars i would!!!!!! Absolute disgrace

the chicken was brilliant,hot wings wren delicious, chips were hot gravy smashing,everything was delicious

Well that’s a first ! Food early hot and tasty ! Only problem was no sauce delivered as per normal! They never do !!!

Food was lovely and hot looked good and tasty could not be happier with my experience today

what is the point of a code to get my order, total waste of time

Pop in every now and then but sadly no more, over the last year the service has become very slow, (probably not the staffs fault). Last night was the final straw, chicken bucket ordered and was only drumsticks.

was sceptical this time as had a previous order not to satisfaction. Ordered this time and the food was way above expectations of last time (to the standard it should be) & delivery time was great! would definitely order again!

bits missing 2 hot wings and a large side coleslaw this seems to be a regular thing now

Food was sent to the wrong postcode as the app linked the postcode to sheerness not minster, then the driver couldn’t find me for over an hour and didn’t deliver the food at all I want a full refund I have screenshots to show the food was over an hour late and the driver tried to make me walk to them so I could get my food, I want a full refund this is a joke.

Absolutely appalling service today waiting for over 25 minutes. Was supposed to be eat in but apart from not having enough time after waiting so long it wasn't clean yo sit anywhere.

Waited an hour and a half for the order, didn’t get the “free over £21” item and food arrived cold.

The Driver left food on the street floor.

Stopped ordering here a while ago as they gave me 4 legs as a 4 piece meal, nothing like the advertised picture. They regularly gave me 3 legs and one shriveled bit from what must have been an anorexic chicken. Nothing had changed

no ice in drinks and no ice cream very disappointed, did not seem to care

Chicken was rubbery and tough. Chips and chicken were cold. Popcorn chicken was flavourless and underdone.

I am discusted with my order am missing 5 chips 1 fillet burger 2 wings 1 can this is a joke!!! I want a refund

I got the wrong order I asked for gravey got nothing

Need to clean tables more often had to clean my own table they give me a cloth when I asked about cleaning it possible take i think

food was on time but the time had changed although it arrived in the new time given. delivery driver was friendly and very pleasant. no dips from the order given.

bits were missing from the order

My order never arrived, I tracked the driver and as they were turning up to my address it cut off so I looked outside and saw a car and then it drove off so I never received my food

order is missing items that were added extras like gravy and bottle of drink this is typical of sheerness KFC got to the point I will not be ordering from here again

time changed and I had missing 2items

No bbq sauce delivered I paid for two

Service from driver was great. Quality of food not so. This is more to do with KFC and the lack of training there staff has had on assembling a burger.

The food was very nice, big bits of chicken and tasty burger. Ordered gravy with my meal which never turned up. Tried ringing shop, no answer. Price of gravy not taken off my bill

Forgot my supercharger sauce again.

Terrible service half the order was missing and looked like it had been run over

Didn't receive any dips, even the ones we paid extra for :( but great food and nice & hot

Cold food and took over a hour to deliver questioned if they walked to mine. Pretty awful

Says delivered - can not get any help ! Absolutely awful!

I have a problem, every order is always drum sticks or legs no variety. I never order below 4 pieces yet and it’s almost entirely legs always. I am tired of it

courier did not deliver to my address, waste of money..

Honestly don't think they could do worse if they tried. Wen through drive through and was told they would be with me in a minute. Waited 15 minutes to be told that they were running a limited menu and could only do burgers. So I ordered a burger and then waited another 25 minutes for the food to come out and when asking quite politely about the delay, was very rudely told by the member of staff that she was in her own and it's not her problem- despite I could see 3 members of staff right behind her having a chat. After paying anyway I waited a further 10 minutes for the food and it was cold and wrong order. Couldn't go back to complain because they closed early. Honestly a joke

Food came late and was cold when it arrived. Aswell as that i got coleslaw instead of gravy and had to throw it all away

It wasn’t late. It never arrived. App said delivered but it wasn’t.

Food was great and Delivery time was brilliant

Delivery Time stated 15-30 Minutes took over an hour to get order.

5meals missing and would not redeliver so had to go and collect basically the whole order! Lady on phone at kfc was very apologetic. All items on receipt by only 2 meals out of 7 delivered

Didn’t get my food they didn’t even ring my doorbell I went to work this morning and it was left behind my bin!

Twice now I have ordered cookies with my meals and not received them,even though I was charged for them,I even checked the bag before driver went off and was told to get a refund. Not happy as I often order from here.

Didn't have much on the menu. No crushems are available or ice-cream. not taking cash only cards. Restaurant was dirty food marks on every table and sticky floors.

Had to wait 55 minutes for it to arrive luckily the was was hot and nothing missing

Everything as usual KFC, up to their regular standard and practices. No Krushems for as long as I can remember, that's the only regret with them. The only KFC on the island, so there's no other option to go to unless you prefer to go to McDonald's.

If you’re local. I wouldn’t bother. I’ve come here on and off for years. The kids love KFC. But this branch barely have anything. I’m here right now and they legit only have the chicken for the burgers. No chicken on the bone, no fillets, all you can have is a burger. Pretty shocking from somewhere as big as KFC. If your this way and fancy chicken try one of the independent restaurants close by.

Chicken okay. I’ve had better from kfc.

Popcorn chicken was missed and seasoning put on the chips when I asked not to in the notes (chips have been wasted). Will not be ordering KFC again

Took lot longer than expected x nice delivery driver

Hard to comment on the atmosphere as it was the drive-through, really nice food and service.

coleslaw ordered not sent,cold chips had to warm them up

After visiting the restaurant on Sunday, I was greatly disappointed with the organisation, service and food. Firstly, I took away my order from the counter with half of it missing. Returned to complain where they then gave me a bucket of chicken, to sit down and find out that this was also not my food. Then the staff came over and told me there’s been a mix up and ask for the chicken bucket back that I had handled, to presumably give to someone else. The chicken pieces were tiny and not worth the time.

Coleslaw was past its use by date and we were unable to eat it. no answer from restaurant.

chips were cold taste of bbq sauce

AVOID AVOID, DISGUSTING FOOD AWFUL SERVICE, AND STILL USING CLEAR PLASTIC CUPS FOR SOFT DRINKS THAT HAVE NO ACCESS TO PUT A STRAW IN BEEN LIKE THIS NOW FOR OVER 5 months, THE WORST KFC IVE EVER HAD, plus Just an update, thought I’d give it another chance, queuing for 20 mins to be told cash only, went inside waited 25 minutes watched then use there bare hands to chuck the chips back in to the fryer because they had been sitting there for over 20 minutes disgusting way to handle food, reported to HSE and environmental health service Swale shocking, the worst service and attitude I’ve ever experienced from a KFC , ITS FOOD POISONING WAITING TO HAPPEN

Why can you never tell clients when you cannot deliver the whole order. Why do you never have corn-on the cob on a the busiest day! Why do you ask for a delivery time and then deliver 35 minutes after the time asked for.

food was missing as always but they didn't register food as delivered till an hour afte6it was. so could not complain or ask for refund thru just eat. felt it was very crafty a d deliberate. JUSTEAT I hop you do something about this as thus is not the 1st. so yet again I'm left u satisfied and out of pocket. Not good. cos

the pieces of chicken are so small and hardly any chips also cold

Not the best vegan burger I’ve had from a kfc, seemed like it had been microwaved as was hard on one edge. No loo roll in the toilets.

Tasty fried chicken. Reminds me of this southern fried chicken I had back in the day in America by the roadside. Megan served me, she's really nice. Friendly and happy. Helpful.

Tbf, I don’t know why I bother using it, every single time there is always something missing from my order and I have to go into store to get what I originally ordered. Poor service, again.

Late cold missing dips that I paid for! Was surprised order actually arrived, normally cancelled ! Would like part refund please

Ordered mighty bucket for one and all the chicken was hot wings of of the chicken

Absolutely awful food Corn on the cob was sopping wet Chicken was dry and really greasy on the outside and tasted burnt Worst chips on the planet This paticular branch should be demolished If you want good KFC go somewhere else I wish i had read the reviews first i cant stop laughing at how bad nearly all of them are. 35 quid literally down the toilet The dogs dinner is looking more appetising and much cheaper If you want to be disappointed and angry like me Go to KFC sheppey Tagging on to my review which was a long time ago. I thought I would give KFC Neats Court another try as they weren't open very long then The food this time ( 04.07.2024) was absolutely disgusting and much worse than when they first opened. Greasy chicken with soggy skin and the chips tasted like they were swept up off the floor I can't emphasise just how poor the taste and quality of this food is I see the same replies to the bad reviews which there are many, promising to improve but obviously that is not happening As I said in my original review this place should be demolished along with the five bridges How hard is it to sell quality tasty food that we pay for Steer clear of this place it is truly shocking

had 20pounds of meal deals not turn up. and had no refund for the missing items. will not be using justeat again. as 2nd time not refunded for missing items

hi I was unable to eat any of this order as it was so cold I have to trow all of his away

Food arrived hot but they forgot my too sides

No bbq as requested but meal was tasty

Saying it’s been delivered when it hasn’t. I ordered nearly 2 hours ago. What makes it worse it’s for my kids not me.

Food took ages to come (1 hour 20mins from ordering) items were missing the food that we did recieve was soggy and unpleasant won’t be ordering again

Given the wrong order. I think the person who left the last review has my order and I have hers. What a total disappointment for us both how hard is it to get something so simple correct just look at the delivery address on your phone. Requested a refund but highly doubt I'll be granted it as they'll just say we checked the tracker and can see we delivered to you. Starving hungry now I've ordered a curry instead.

Did not get what I was ordered and stuck with someone elses meal which I did not want and someone else clearly has my meal.

Shop closed at 9 recieve food at 9:40 stone cold none of it is edible called shop to complain no answer. Want a full refund back to my payment account asap!!!

Delivery was spot on. Missing popcorn chicken , dips and condiments.

Worst kfc, over a 30 minute wait for 2 cars to pass the drive through, all sides sold out, avoid and don’t waste your time!

Restaurant doesn’t read the notes left! Poor service and waste of money

they never even bothered delivering my order but decided to say it was delivered. pathetic.

ITEMS MISSING CORN ON THE COB AND FRIES WITH THE BOX MEAL

My food is saying delivered but nothing has arrived! Been waiting over a hour

Where’s my order? Never arrived although it says delivered

Food order was mixed up, and chicken was very dry , beans were mainly juice overall not very tasty

Driver sat at the restaurant for 10 minutes. Then he drove past my address to deliver to a different stop and subsequently was 15 minutes late on top of the already established late departure

That was the worst kfc I’ve had worldwide, chicken was dry as if it had been there for days, skin was so hard it would hardly stick to chicken and fries were hard inside and cold , ordered 5 bits of chicken for me and my wife got 4 legs KEEP AWAY

Absolutely disgusted!! Ordered 14 piece bucket I asked if possible can I have thighs and breast Got home Got 2 x thighs 1x breast 11 x drumsticks If I’d been in shop I would have taken it back Totally disappointed I expected some drums but not 11!! Out of 15 next time I will check before leaving store NOT HAPPY CUSTOMER

No fillet burger meal turned up