KFC Rugby - Leicester Road Retail Park in Rugby

2 Pepsi max ordered with food deal. One of the drinks was actually cherry flavour- not what we wanted. The staff were also curt to us when we asked a simple question. Lastly when are you going to provide receipts, when ordering from the self service screen.

Overall, the restaurant was decent. Our number popped up, but our food wasn't even being prepared yet - had to wait another 10mins. When it was eventually ready, they had missed 3 items and we kept running back to the counter. The food was good but the music was loud and not to our liking.

Twice in a row have cancelled my just eat order after I’ve waited over 30 minutes. Badly managed and won’t bother again.

We visited KFC restaurant in Rugby yesterday, at the request of my 6 year old for his birthday. I have to say it was one of the most disgusting venues we have ever eaten at. From the outside, windows were filthy and rubbish littered everywhere. Immediately upon walking through the door, massive cobwebs to the left, a clear sign no cleaning had been done in a significant amount of time. The floor sticky with food particles all over the place. Despite the place only being partly full, we couldn’t find a clean table anywhere. We soldiered on as didn’t want to disappoint my children. The serving staff appear less than happy in appearance, not a smile in sight, so we opted for the self serve screens. When waiting at the counter to collect, we listened to one lady staff member having a good old chat on her mobile, scratching the back of her head multiple times while doing so, then proceeds to serve food, without washing hands, disgusting. Luckily she was not serving ours. Now the toilets!!!! Trying to wash my 6 year olds hands, pre food was dangerous. The toilets were absolutely revolting. Urine, excrement and mould all over the place, floor appeared flooded and there was even some sort of yellow fungus growing in places. The place hadn’t been cleaned in god knows how long, absolutely vile. The experience was just awful, location an absolute disgrace and food tepid and mediocre. I would propose walking the fifty feet across to McDonald’s and watching how they operate. Constant cleaning, great consistent food, happy workers, great experience and better value for money to boot.

My orders keep arriving missing cold or don’t show up and the store don’t answer the phone I want a refund or store credit

Regular 2 pc chicken meal. Got 2 drumsticks, not good enough for almost £7, no sides or drinks. Didn’t like or finish the fries either. Utter waste of time and money.

Felt intimidated by the persons in the place, and the conversation going on with a staff member and a customer, even though the conversation wasn't in english ....as for the food, fries were not great, limp and soggy :( what's with the seasoning ?, Why put sugar

I’m actually frustrated about what I received and it’s so pathetic that I would ask for a refund but obviously that can’t happen. Ordered a wicked variety bucket, chips were good, fillets were good, hot wings were good. But the chicken bucket of 6 pcs infuriated me. I got 6 thighs that were dry and clearly sat under the heat for a while. 6 THIGHS. No drumsticks. Like I know there’s a hidden rule that you can’t ask for just drumsticks but I’m seriously wondering if the car infront of me ordered 6 drumsticks and you balanced it out with my order. Got home, lobbed it at the wall, sure enough it came back to sender. My dog Dave sure wasn’t too please either.

Slow service but was all hot food which made it acceptable

Chaotic ordering and long wait. Some food missing, but once we got home with the food it was plentiful and good.

absolute trash. charging double what they used to and for half the quality at absolute best. stay far away

Exactly what you would expect from a kfc

Very slow service. They call out your number before making the drinks, so many people walking out without their drinks, shocking

30 min waited to get my order and it was wrong 2 items where missing..bad management

The saltiest chicken strips ever and the most disgusting chicken wings. What a waste!

The service was such a mess .The front desk lady was being races and being so rude for us . We have order 20 hot wing for take away and most of those is smaller than my litter finger .Just warning those who want to go , please go the next (McDonald)

Every time I go there, something's wrong with my order.

They keep forgetting items when ordering

Second time in the month was waiting for my order 20minutes small order, well I lucky, if I didn't ask about my order could wait 24hr my order just missed and the counter was not happy didn't opologise even, drop my food bag the table and was looking to different location.

Received stone cold chicken and went to ask for fresh. No care given at all to the fact it’s dangerous. £30 for KFC for 2 adults and 2 toddlers the only thing I really ask is it’s hot which is a legal requirement Not even a sorry just a load of rolled eyes and attitude To top it off I asked for table service and got bellowed at across the seating area to come and get my food. Don’t offer it if you won’t do it Definitely a visit from EHO needed here

Waited 30 mins for food and had to walk up to counter despite having the table service that I requested on the machine

The KFC APP is not working and hasnt been working for many months. After talking to the female supervisor we were told the app is mot working and when asked if they will fix this she advised no they will not fix it and sorry. She really didn't listen to me as a customer and or didn't care.

Disinterested staff, product shortages, missing items. AVOID. ONE. Yet again put in the order, pay for it, and when go to collect they don't have some products. So you have to go through the whole dance of them trying to sell you stuff you dont want, that they make more money on, and is less hassle for them to prepare. Some advice - if you don't have it, don't have it for sale on your menu board and don't let people pay for it when they order stuff! TWO. Again food left out of take away order and again no-one answers the phone so you can't tell them, and last time.it happened when we went back they simply wouldn't listen. I can't see it being any different this time, either. Just go somewhere else, it'll be cheaper, less hassle, and you'll actually get what you pay for.

Very not good kfc I been trying to call all night food came late and came absolutely cold and I’m having to do this now well done( ruined my new years thanks)

Boxing day service was busy but staffs were pleasant until the end. Food almost run out!

I would not choose to eat on here, the place is crawling with delivery drivers so service was a bit slow. . Hats off to the staff they didn't stop so not their fault. Food is good quality, nice and hot too.

Don't go to this restaurant. Never get your order correct.

Food was awful. Ordered an original recipe chicken and all were dipped in sea of sault and fried with used oil. Chicken was totally black colour and was not edible at all. Two wraps were also utterly salty and had to throw them away.

Terrible service, allow at least 30 mins to go through drive though. Good luck if you go there within an hour of closing, staff have pretty much already checked out.

There was no bottle of Pepsi for sale, but it was on the menu, and they replaced it with a glass of Pepsi

Every time we come down here we have to check the order tonight no chips in a party bucket , we come from the other end of town now chicken is cold because we have to go and complain it’s not on

Did the drive through, it took ages and they missed multiple items.

Last week we had a meal there. My girlfriend still has a diarrhea and stomach pain. Food poising like hell.

Very good service. Food excellent 👌

Tried to argue with me about my order, didn’t want to do anything to fix it so I had to leave after being scammed.

4 for service as I got baked beans instead of corn on the cob ! Don't worry I shall be back and fetch my corn on the cob on my next order.

Couldn't place any app orders as their system was down and staff stated it had been for two weeks. Refused to accept any offers offered on the app. Cashier very unhelpful. Thought I would try KFC for once however this service reminding me why I never go to KFC rugby. Thank you McDonald's for being next door.

Food is fresh and tasty ,but....tables aren't clean and I was surprised when I got my rice box with two beans....

It's very rare I get a kfc as everytime I do an order online I guarantee there is always something of my order missing. So I decided after months of not having one to go and get it from the kfc in rugby instead so I can check if all my order is there. First of all the service is shocking. I was not greeted with a hello and how can I help you? I was greeted with what do you want!! Terrible. So I got my order got told all my order is in small bags as they didn't have any boxes for my husbands mighty bucket for one, looked in the bag and there was more bags then you can possibly image. I asked the "happy" assistant if all my order was there, yes he replied. Well I'm sure your gonna guess what happened when I got home...nope 2 items of food missing. I was fuming. So of again I went to Leicester road kfc I was that angry that God help the person who served me! When I got there he was nowhere to be found, so I complained to the assistant who was there then she asked who served me and did I have a receipt? She was very helpful even though I didn't have a receipt and called over the manager who apologised and gave me my missing items. Food is tasty I never have a complaint about that but it's shocking the service and that nobody in kfc can get an order correct. It's not just in rugby, I used to live in Essex and they was exactly the same always missing food. Do kfc bosses only employ people who can't get anything right?? If I do go again and it's a big if I will take everything out my bag and count it right in front of them even if it annoys them then they can exactly know how I feel!!!

Good standard, good service at drive thru. Polite staff

Every time I have ordered here there has been something missing from my order, for example chips missing from both meals on countless occasions. The service here is also not great, rude workers and not to mention the long waiting time. I had to wait over 30 minutes for one order before.

Used the drive through with this one have to say not impressed generally with this one first off got to the speaker to order tried to order but operator had trouble hearing us was spoken to in an abrupt manner quite rudely even they gave up and sent us to the next window that person was very nice and got our order eventually you drive round the back to order and it wasn't very appealing rubbish in general around. Then came the food if you can call it that was given the wrong Pepsi had to go in shop to change an was given wrong drink 2 more times cold chips and not a proper portion in box peice of chicken seen better days the chicken strip well if you can call it that 3 out of the 4 wings were well dry of we had not been on our way home before finding out my box meal was well poor at best not sure if I want to return to what was my fave treat take out shame kfc used to be one of the best morel of it all is check your food is up to par before you leave

Served by staff who clearly don't want to be there. No pride or care in their work. Fortunately, the standard issue, KFC franchised food items were served hot and I got what I ordered (not always guaranteed here!)

Normally everything is good when we get the drive through and today seemed good too until I found a piece of cooked chicken with feathers still attached to the piece of meat. It was disgusting and made me question the sanitary conditions of the kfc. Normally very good so was very disappointed

Please sort this KFC out the staff are awful

Collected to eat at home, chicken and chips, but very disappointed with chips, tasted like frozen oven chips, which l really really don't like.

Drive thru. Food is seems to be nice, tasted good.

Waiting for the drive thru you'll get to see biggest rats EVER

Ordered minutes ago Order 3 5 8 1 8 4 2 5 6, on app shown as a delivered but never arrived !Insane!

Food is usually good here. The service generally is lacking but you’re here for the chicken.

Felt that the chicken was overcooked, the batter was darker than it should be. The service was excellent for a fast food restaurant. Toilets were a letdown. Needs more attention.

Visited as a passenger going thru the drive through and had an exorbitant wait and will NOT be going back!

Waited ages for my dine in order as l watched the staff behind the counter none of them were wearing gloves and their hands constantly touching fries when filling orders🍟. If that what's happening in the front goodness knows what's happening in the kitchen.

Great food and excellent service

Food ok , no serviette in a chicken shop!! Really!! service and atmosphere dull

After ordering my food on the self-service screen and paying. My number came up on the screen that it was being prepared, but then my number completely disappeared from the screen. After 5 minutes of waiting, I asked about my order and explained what had happened. My order was collated there and then. An apology was given. If I hadn't noticed my number on the screen and been busy looking for somewhere to sit, I would have missed what had happend with my order number.

It's a KFC. You know what you're going to get. Decent branch however.

Chips soggy, chicken soggy. Drinks taste disgusting, clearly not cleaned well. Don't eat at this branch of kfc since its just not done right

Forgot to give me some of my order, box meal parts missing. Payed for Zinger tower, got normal burger. Robbery. So long, never going back to you.....

Disgusting Experience at KFC I recently visited KFC and was utterly disappointed with the cleanliness of the food. The chicken I ordered was not cleaned properly, and to my horror, I could see hairs sticking out of it. This was not only unappetizing but also extremely unsanitary. It's unacceptable for a renowned chain like KFC to serve such unhygienic food. This experience has definitely made me reconsider ever dining at KFC again. I'm highly disappointed.

In terms of cleanliness this is the worst kfc I have been to! All the Bins overflowing , rubbish on the tables , food on the floor around the tables , toilets were filthy and not a cleaner in sight ( the restaurant was quiet when I visited I was the only customer inside )

Very busy lovely and clean food delicious

Dragged in by young teen. Hated every second of music pumping and smelly loo.

This restaurant is my nearest but is consistently disappointing. :( either the order is wrong, the staff are playing ridiculous music and swearing at each other, the staff are in each others faces without masks or gloves and with no attempt whatsoever to observe social distancing or, and this is the worst for me, there's 2 big rats that like to run around the building. I know that means nothing if they can't get in but it just adds to the experience. Food itself is fine, but standards are awful.

Awful service, useless zombies behind the counter desperately in need of a manager. Took 40 minutes for two burgers whilst the staff moved at a snails pace.

Worst place I’ve been to. Terrible service, they didn’t even want to look at you. Order was wrong and they tried to give it to the wrong person. Awful toilets, dirty, hand dryer didn’t work. Avoid!

Pretty poor service but the food was good

Tables were not particularly clean, no table markers for table service, so you have to stand and wait for your order along with all the drivers who it feels like they get priority.

Ordered ice cream to be told theres no ice cream..ordered coffee they didn't have coffee. Felt really bad for ordering stuff which they don't have!!!

Cold mushy chips, zinger tower meal cold. No ice cream!

Ordered via the KFC app, the order was missing sauces which I bought separately for two, large sets, we didn't get any... On the plus side, speed of fulfilment and delivery, only 15/20min, while after eating slight discomfort in the stomach

Probably the worst KFC I've tried.

Chicken greasy. Had to ask for cloth to clean table. My drink came, a watermelon drink wasvordered, came as soda water, staff said oh must of ran out when I went back to counter. No condiments given, no napkins in dispensers, considering you eat with your fingers, this is a must. Very busy so having to go back to counter for another drink, then napkins, then sauces was a bud beer to the staff serving the queue.

I have never been to a kfc or restaurant as bad as rugby kfc junction 1. Words can't describe how bad the food and the staff are. How is this place still open.

Couple of days back I have visited there with two friends,toilet and food was par below the quality

Portions have become tiny. The collect your order notice is obviously a prompt to the sta FF to think about batching it up. The chips have improved though.

Food was ok but with every order I had missing dips. Every time.

Looks a bit scruffy but staff are lovely

Very cold!!! 🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶

First time id had kfc in years, enjoyed, back to the gym i go 😋💪lol, on serious notes, the chips are getting better, still not mac d approved?

Waited to long and gave me 6 extra beens?

Probably the worst fast food restraunt I've been too. I live in Rugby and have used this KFC a lot, online orders and visiting. There's always something wrong with the order, or a gravy put in the bag upside down and open etc. The food is what you'd expect from KFC but the service is shocking. Multiple times waiting for orders and without saying anything you wouldn't get it. Staff need way more training. Toilets aren't the best either. I'd avoid, go to the services KFC or pop over the road for a maccies 👌

This place is so dirty I saw someone order a whole tray of bean. you do not need that many beans. they need to put a cap on the amount of beans. I hope whoever ordered that many beans got explosive diarrhoea. my mum started giving birth no one had cleaned it up a week later. they didn’t even move the child. They didn’t even let my friend go to the back to try the freshly fried chips this ended in a physical altercation between my freind and the store manager safe to say I have BEAN put off beans for the rest of my life #fuming #beans #iBs (irritable BEAN syndrome) #LOL

Guys, take it easy with the salt. I didn’t come out to eat salt. Your chicken is so salty and today is my last time here !

Hadn't had any vitamin KFC for a while so had a run at the drive through. Aw bless them. The till had broke and it was lunchtime, cars started to back up a bit but the dealt with it valiantly. I got me KFC and it was just the ticket so we'll done team KFC at j1 drive through. Good job.

Food is Very Good, Service Speed is Very Slow, wouldn't recommend if you need your Food Fast as this is Very Far from the Fact.

Food was ok and as you would expect from a KFC but this venue is poorly managed. There were only 3 tables occupied, but the place was littered with cartons and drink cups on tables and on the floor, food bins overflowing. The same could be said on the serving side of the counter, fries on the floor and the drive though staff dropping a pile of cup lids, i watch the manager and other staff stepping over them and nobody picking them up. None of the icecreams available so kids went to Macdonald's to get them. Poor show Rugby.

Overall the fries are better than I remember. The toilets were disgusting had to wipe my feet after going as there was so much stale urine on the floor. The tables were dirty apart from maybe two or three. It was absolutely freezing in there too despite being a wet but mild day. The food was disappointing too zinger burger was the absolute thinnest I have seen a burger comparable to a chicken mayo from McDonald's but ££. Gravy is always decent. Staff quiet and not super friendly but did their job. There are good KFC's out there. This isn't one.

Tasty and fresh , looks like they are adding spices in the fries

Ordered at 5:58pm, said delivery would be between 6:30-6:50pm. Still only said the order had been confirmed by 6:50pm. Called and called the restaurant when no updates were showing on the app. Waited until 7:20pm before cancelling the order since there was no updates coming through and they hadn’t even started prep.

Rude staff not up to doing the job need more training

-1° outside, but 6° indoors. I could see my breath. I’m not sure it’s legal for your employees to work in that temperature

The place is FREEZING !!! The food is ok, but horribly cold

I have to check every time. Because 3 out 10 times, I have stuff missed out of my meal. I was there a child of days ago waiting for food and 3! People came to complain they had food missing. Your system is rubbish because this doesn't happen anywhere else

Although it was very busy we were served quickly and the food was hot

Been here a couple of times, foods never like KFC used to be. Popped in today for some lunch, used the loo first… I’ve been in cleaner toilets at Glastonbury festival on Sunday! Put me off the idea of even having my lunch there. Sort it out, it’s gross.

Service is awful! Always getting the order wrong and taking at least 15/20 minutes to prepare a simple order. The restaurant is always grubby , tables with rubbish all over them , bins overflowing and the floors are sticky. Definitely one of the worst KFCs I’ve been to.

Typical KFC. Nothing out the ordinary. Bland, overpriced junk food.

Average food with very average service.

Horrendously over priced, complete rip off, filthy restaurant.