KFC Rugby - Leicester Road Retail Park in Rugby

4 for service as I got baked beans instead of corn on the cob ! Don't worry I shall be back and fetch my corn on the cob on my next order.

Couldn't place any app orders as their system was down and staff stated it had been for two weeks. Refused to accept any offers offered on the app. Cashier very unhelpful. Thought I would try KFC for once however this service reminding me why I never go to KFC rugby. Thank you McDonald's for being next door.

Food is fresh and tasty ,but....tables aren't clean and I was surprised when I got my rice box with two beans....

It's very rare I get a kfc as everytime I do an order online I guarantee there is always something of my order missing. So I decided after months of not having one to go and get it from the kfc in rugby instead so I can check if all my order is there. First of all the service is shocking. I was not greeted with a hello and how can I help you? I was greeted with what do you want!! Terrible. So I got my order got told all my order is in small bags as they didn't have any boxes for my husbands mighty bucket for one, looked in the bag and there was more bags then you can possibly image. I asked the "happy" assistant if all my order was there, yes he replied. Well I'm sure your gonna guess what happened when I got home...nope 2 items of food missing. I was fuming. So of again I went to Leicester road kfc I was that angry that God help the person who served me! When I got there he was nowhere to be found, so I complained to the assistant who was there then she asked who served me and did I have a receipt? She was very helpful even though I didn't have a receipt and called over the manager who apologised and gave me my missing items. Food is tasty I never have a complaint about that but it's shocking the service and that nobody in kfc can get an order correct. It's not just in rugby, I used to live in Essex and they was exactly the same always missing food. Do kfc bosses only employ people who can't get anything right?? If I do go again and it's a big if I will take everything out my bag and count it right in front of them even if it annoys them then they can exactly know how I feel!!!

Good standard, good service at drive thru. Polite staff

Every time I have ordered here there has been something missing from my order, for example chips missing from both meals on countless occasions. The service here is also not great, rude workers and not to mention the long waiting time. I had to wait over 30 minutes for one order before.

Used the drive through with this one have to say not impressed generally with this one first off got to the speaker to order tried to order but operator had trouble hearing us was spoken to in an abrupt manner quite rudely even they gave up and sent us to the next window that person was very nice and got our order eventually you drive round the back to order and it wasn't very appealing rubbish in general around. Then came the food if you can call it that was given the wrong Pepsi had to go in shop to change an was given wrong drink 2 more times cold chips and not a proper portion in box peice of chicken seen better days the chicken strip well if you can call it that 3 out of the 4 wings were well dry of we had not been on our way home before finding out my box meal was well poor at best not sure if I want to return to what was my fave treat take out shame kfc used to be one of the best morel of it all is check your food is up to par before you leave

Served by staff who clearly don't want to be there. No pride or care in their work. Fortunately, the standard issue, KFC franchised food items were served hot and I got what I ordered (not always guaranteed here!)

Normally everything is good when we get the drive through and today seemed good too until I found a piece of cooked chicken with feathers still attached to the piece of meat. It was disgusting and made me question the sanitary conditions of the kfc. Normally very good so was very disappointed

Please sort this KFC out the staff are awful

Collected to eat at home, chicken and chips, but very disappointed with chips, tasted like frozen oven chips, which l really really don't like.

Drive thru. Food is seems to be nice, tasted good.

Waiting for the drive thru you'll get to see biggest rats EVER

Ordered minutes ago Order 3 5 8 1 8 4 2 5 6, on app shown as a delivered but never arrived !Insane!

Food is usually good here. The service generally is lacking but you’re here for the chicken.

Felt that the chicken was overcooked, the batter was darker than it should be. The service was excellent for a fast food restaurant. Toilets were a letdown. Needs more attention.

Visited as a passenger going thru the drive through and had an exorbitant wait and will NOT be going back!

Waited ages for my dine in order as l watched the staff behind the counter none of them were wearing gloves and their hands constantly touching fries when filling orders🍟. If that what's happening in the front goodness knows what's happening in the kitchen.

Great food and excellent service

Food ok , no serviette in a chicken shop!! Really!! service and atmosphere dull

After ordering my food on the self-service screen and paying. My number came up on the screen that it was being prepared, but then my number completely disappeared from the screen. After 5 minutes of waiting, I asked about my order and explained what had happened. My order was collated there and then. An apology was given. If I hadn't noticed my number on the screen and been busy looking for somewhere to sit, I would have missed what had happend with my order number.

It's a KFC. You know what you're going to get. Decent branch however.

Chips soggy, chicken soggy. Drinks taste disgusting, clearly not cleaned well. Don't eat at this branch of kfc since its just not done right

Forgot to give me some of my order, box meal parts missing. Payed for Zinger tower, got normal burger. Robbery. So long, never going back to you.....

Disgusting Experience at KFC I recently visited KFC and was utterly disappointed with the cleanliness of the food. The chicken I ordered was not cleaned properly, and to my horror, I could see hairs sticking out of it. This was not only unappetizing but also extremely unsanitary. It's unacceptable for a renowned chain like KFC to serve such unhygienic food. This experience has definitely made me reconsider ever dining at KFC again. I'm highly disappointed.

In terms of cleanliness this is the worst kfc I have been to! All the Bins overflowing , rubbish on the tables , food on the floor around the tables , toilets were filthy and not a cleaner in sight ( the restaurant was quiet when I visited I was the only customer inside )

Very busy lovely and clean food delicious

Dragged in by young teen. Hated every second of music pumping and smelly loo.

This restaurant is my nearest but is consistently disappointing. :( either the order is wrong, the staff are playing ridiculous music and swearing at each other, the staff are in each others faces without masks or gloves and with no attempt whatsoever to observe social distancing or, and this is the worst for me, there's 2 big rats that like to run around the building. I know that means nothing if they can't get in but it just adds to the experience. Food itself is fine, but standards are awful.

Worst place I’ve been to. Terrible service, they didn’t even want to look at you. Order was wrong and they tried to give it to the wrong person. Awful toilets, dirty, hand dryer didn’t work. Avoid!

Awful service, useless zombies behind the counter desperately in need of a manager. Took 40 minutes for two burgers whilst the staff moved at a snails pace.

Pretty poor service but the food was good

Tables were not particularly clean, no table markers for table service, so you have to stand and wait for your order along with all the drivers who it feels like they get priority.

Ordered ice cream to be told theres no ice cream..ordered coffee they didn't have coffee. Felt really bad for ordering stuff which they don't have!!!

Cold mushy chips, zinger tower meal cold. No ice cream!

Ordered via the KFC app, the order was missing sauces which I bought separately for two, large sets, we didn't get any... On the plus side, speed of fulfilment and delivery, only 15/20min, while after eating slight discomfort in the stomach

Probably the worst KFC I've tried.

Chicken greasy. Had to ask for cloth to clean table. My drink came, a watermelon drink wasvordered, came as soda water, staff said oh must of ran out when I went back to counter. No condiments given, no napkins in dispensers, considering you eat with your fingers, this is a must. Very busy so having to go back to counter for another drink, then napkins, then sauces was a bud beer to the staff serving the queue.

I have never been to a kfc or restaurant as bad as rugby kfc junction 1. Words can't describe how bad the food and the staff are. How is this place still open.

Couple of days back I have visited there with two friends,toilet and food was par below the quality

Portions have become tiny. The collect your order notice is obviously a prompt to the sta FF to think about batching it up. The chips have improved though.

Food was ok but with every order I had missing dips. Every time.

Looks a bit scruffy but staff are lovely

Very cold!!! 🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶

First time id had kfc in years, enjoyed, back to the gym i go 😋💪lol, on serious notes, the chips are getting better, still not mac d approved?

This place is so dirty I saw someone order a whole tray of bean. you do not need that many beans. they need to put a cap on the amount of beans. I hope whoever ordered that many beans got explosive diarrhoea. my mum started giving birth no one had cleaned it up a week later. they didn’t even move the child. They didn’t even let my friend go to the back to try the freshly fried chips this ended in a physical altercation between my freind and the store manager safe to say I have BEAN put off beans for the rest of my life #fuming #beans #iBs (irritable BEAN syndrome) #LOL

Waited to long and gave me 6 extra beens?

Probably the worst fast food restraunt I've been too. I live in Rugby and have used this KFC a lot, online orders and visiting. There's always something wrong with the order, or a gravy put in the bag upside down and open etc. The food is what you'd expect from KFC but the service is shocking. Multiple times waiting for orders and without saying anything you wouldn't get it. Staff need way more training. Toilets aren't the best either. I'd avoid, go to the services KFC or pop over the road for a maccies 👌

Guys, take it easy with the salt. I didn’t come out to eat salt. Your chicken is so salty and today is my last time here !

Hadn't had any vitamin KFC for a while so had a run at the drive through. Aw bless them. The till had broke and it was lunchtime, cars started to back up a bit but the dealt with it valiantly. I got me KFC and it was just the ticket so we'll done team KFC at j1 drive through. Good job.

Food is Very Good, Service Speed is Very Slow, wouldn't recommend if you need your Food Fast as this is Very Far from the Fact.

Food was ok and as you would expect from a KFC but this venue is poorly managed. There were only 3 tables occupied, but the place was littered with cartons and drink cups on tables and on the floor, food bins overflowing. The same could be said on the serving side of the counter, fries on the floor and the drive though staff dropping a pile of cup lids, i watch the manager and other staff stepping over them and nobody picking them up. None of the icecreams available so kids went to Macdonald's to get them. Poor show Rugby.

Overall the fries are better than I remember. The toilets were disgusting had to wipe my feet after going as there was so much stale urine on the floor. The tables were dirty apart from maybe two or three. It was absolutely freezing in there too despite being a wet but mild day. The food was disappointing too zinger burger was the absolute thinnest I have seen a burger comparable to a chicken mayo from McDonald's but ££. Gravy is always decent. Staff quiet and not super friendly but did their job. There are good KFC's out there. This isn't one.

Tasty and fresh , looks like they are adding spices in the fries

-1° outside, but 6° indoors. I could see my breath. I’m not sure it’s legal for your employees to work in that temperature

Ordered at 5:58pm, said delivery would be between 6:30-6:50pm. Still only said the order had been confirmed by 6:50pm. Called and called the restaurant when no updates were showing on the app. Waited until 7:20pm before cancelling the order since there was no updates coming through and they hadn’t even started prep.

Rude staff not up to doing the job need more training

The place is FREEZING !!! The food is ok, but horribly cold

I have to check every time. Because 3 out 10 times, I have stuff missed out of my meal. I was there a child of days ago waiting for food and 3! People came to complain they had food missing. Your system is rubbish because this doesn't happen anywhere else

Although it was very busy we were served quickly and the food was hot

Been here a couple of times, foods never like KFC used to be. Popped in today for some lunch, used the loo first… I’ve been in cleaner toilets at Glastonbury festival on Sunday! Put me off the idea of even having my lunch there. Sort it out, it’s gross.

Service is awful! Always getting the order wrong and taking at least 15/20 minutes to prepare a simple order. The restaurant is always grubby , tables with rubbish all over them , bins overflowing and the floors are sticky. Definitely one of the worst KFCs I’ve been to.

Typical KFC. Nothing out the ordinary. Bland, overpriced junk food.

Average food with very average service.

Horrendously over priced, complete rip off, filthy restaurant.

nice place with self service and friendly staff, tasty food for good price...nice toilets as well

Good KFC, normal k.fc with no issues.

Bathrooms are DISTRUSTFUL AND DISCUSTING

My zinger stacker burger comes with fries and two hot wings they put me two fries and no wings this is what I paid my money to get my food this is not first time last time the forgot to put corn on cob in my combo please take action on the outlate I am regular customer to kfc what I was getting in London kfc is not the same service hear in rugby retail park kfc no word to say

This KFC has never covered itself in glory, but being my local one I have always given it the benefit of the doubt. However now after going recently it is absolutely disgusting, inedible rubbish. Also to go with that the prices have now been hiked up. I will never ever return. It's a shame.

Good outlet and nice tasty meals.

Come on, guys, it's just a fast food. However, most shops are located within walking distance.

Pleasant food .. not very busy which was a bonus... some of the chairs could do with a good wash otherwise it was ok x

Clean this place! Dirt everywhere, dirty floor, dirty tables! Pieces of chicken so small makes me laugh and angry!!! Disquieting place!!! Never again...

We've eaten here before and it was ok, but this time the service was poor, the food tasted like it had been re-cooked and the place was a mess with food on the floor, messy tables and a slippy (not wet) floor. We saw at least 3 large rats outside, which I accept will always be around a food establishment, but all the outside bins were overflowing and there was rubbish strewn all over the place which only serves to encourage them

I ordered the ten piece bargain bucket, every piece was a drum stick, the cheaper cut, not one breast piece, very cynical and easy to get away with when being delivered. Very disappointed, will not eat there again.

Bought 10 pieces bargain bucket....6 🍗 leg peises... disappointed.

Dry chicken, coating dark brown from being kept too long in heated cabinet. Chips not cooked & greasy. Never ever again

Drive through takes too long, Chicken had slight hard / rubbery texture. Coating is always good though. 2nd fillet in rice Bix must have been the smallest in the store though

Poor service, rude and lazy staff.

Lovely meal, just needs the tables wiping more often.

Perfect very happy n full thanks all

The chicken is consistently pretty good but the fries are often below par. My main problem with this place is how often they get the order wrong which often ruins the whole meal. Very frustrating 😕

Best kfc we've had in ages really did enjoy the food would definitely recommend this

Nice place, good service but motorway service prices.

First and foremost, customer service is absolutely horrendous, rude and absolutely disgusting. The manager was disrespectful towards her team members with team members looking bewildered and lost. She attempted to start a verbal dispute with myself regarding food, her voice started to become louder with a touch of arrogance! At this point I told her to stop raising her voice. She could not understand what former or later part of my communication all I wanted was to pay for my former part of my order simple !!! It took 4 people to understand my request and only one person spoke the kings English. Paying customers require professionalism in all sectors of the industry SIMPLE. WILL NEVER GO BACK.

Like most KFC they are great when they get your order right.

The food is to a ok standard but they have never failed in getting the order wrong. You might be lucky if the order is just the one meal but if you two meals+, that E grade in maths gets put to the test. I wouldn't eat inside as it's rougher than you mum's back garden when she throws a party on the estate.

Ice finished for drinks and no water in washroom to wash hands.

Stated was delivered and didn't receive it Telephone number that u can't get through on so left with children with no food and can't afford to reorder

We use the drive through here regularly. They get the order incorrect more than half the time (2 out of the last 3 visits). Items confirmed over the intercom don't make it into the order so at least we weren't charged.

Quick service prices not to bad food good

It’s dirty, I hadn’t had kfc for years until here. I’ve since been to a Leicester kfc and they deserve 10/10, this one doesn’t, all dry and tiny wings, staff unprofessional and rude. Toilets are manky, I’d not recommend.

I've always had fast and efficient service at the drive through here.

Food is okay but service let's the place down... always seems to be something missing from your order.

Brought the ice creem sundy, get the water ice with milk, and some chocolate bits

It was my first and most definitely last visit to this place, the place was filthy because no staff were cleaning up food and drink that was all over the floor, it took 15-20 minutes to get the food from ordering, the only reason for going there was the fact McDonald's was shut.

Best place to eat in rugby. They really improved with food quality and customer service. I would recommend everyone to visit and must try their zinger stacker burger and their promotion 20 hotwings bucket for £5.99. Hurry up befor the offer last…

Same food as every other KFC, they should confirm and check the orders before sealing the delivery bags. I have had missing items most of the times.

Order was wrong through the drive though, no answer phone when seeking resolution. What we had was nice just not complete