KFC Redhill - Berkeley House in Reigate and Banstead

Food was really bad ! to start it was very cold, very squashed up in a bag, not delivery person's fault, the way it was packed. I can't see how with delivery it cost me £30 ????? Never again !!¡!!!!!¡!!!¡ it was supposed to be a treat for my Grandaughter down from Liverpool for weekend, ended up having to cook ????.

My food was two hours late this is not acceptable, not only was the food late it was also cold.

How did this take so long? Stone cold food.

A portion of chips was missing

the delivery person did not read instructions given.

The delivery never came I called kfc and was told nothing they can do complain to just it report it and wait for refund. But until then you need to order again and pay to get your food

No complaints Really enjoyed the meal!!

Never arrived and you are lying about it

np order arrived, not delivered, cannot report it

Food was cold and arrived 1 hr after it was first ordered - time kept changing. Wish I hadn’t ordered as previous order was wrong - but hot I put that down to human error - maybe not. VERY DISAPPOINTED.

The tracker constantly said “still preparing” until 2 mins before delivery! A hours wait! Food delivered stone cold. Awful delivery service! For the extortionate amount paid for two burgers, I shouldn’t have to tip beforehand to get hot food!

It was my first and i must say great experience with Just Eat.

The chicken was nice but the chips were cold. A little bit disappointed

very pleasant :) everything arrived hot, amazing delivery

Love this KFC. Staff are very friendly ☺️.

I had to walk 10 minutes to find the driver because he was at the wrong place and didn’t listen properly to my messages, this caused my food to be cold

It was more than late. It was more than an hour late. It never arrived.

The driver was lazy I buzzed him up to come up flat stairs and we waited he never came up then when come down to get food he made me type in the code on he phone food was cold as well

The mini fillets were small and hard, overcooked. There were some VERY small pieces of the normal chicken, I wonder if they are getting more pieces of chicken per bird than they should? Disappointed, because I love KFC!

Chicken fillet was tiny, no salad and the smallest bit of mayo! Gravy was like water and absolutely no flavour! Waste of money! This is the worst KFC I’ve EVER! got food from and it’s not the first time, it’s every time! You must be saving so much money with your small portions and watered down gravy that it would pay for two shops! I haven’t used your for ages because of these reasons but thought I’d try one last time. Poor, poor, poor, rubbish and a rip off

Was cold again and wrong items delivered again

Order wrong but correct food hot and fresh. Unfortunately beans sent instead of gravy.

Good Evening, please see that the manger is this store sees this review (SHINOJ) for his 10* customer service and even went over and beyond by opening the door on my way out such a kind human . Many Thanks. GOD BLESS

The food was all cold. Very dissapointing.

The food was good, but the drink cans were crushed and I had difficulty opening them.

Shocking experience. Food was a disgrace and I he customer service was beyond ridiculous. I would give it a 0 star

My bag was open and ripped and my mini wrap was all over the inside

we reserved someone else's order and the delivery driver just said not my problem

Order never arrived by delivery driver

The bag was open and not sealed. The food inside was soggy and cold. So not only did we wait over an hour it was cold and wet! So we were lett with no dinner at gone 9pm!

on time, quick polite, nothing missing

They gave me wromg thing but said they will compensate so thankful

The KFC was cold. The hash brown was beyond crispy

Delivery time was ridiculous. Food was cold. The drink was missing won’t use it again.

food was cold and took ages for them to start prepping food

we didn't get it, delivered elsewhere on our road we watched them go past

disappointing that we did not get our order correctly. spoke to driver but he said he cannot do anything

Always delivers the wrong order

Would be good if when they sent your delivery they actually put in all the items you’ve paid for. They pass the buck to Uber J don’t want a refund I wanted my food. Then to be told if you come into store we can give you the missing items. What the heck did I pay delivery for.

Yet another great meal from KFC, service was enhanced by the standard of delivery given.

The food was dry. The chicken breasts have been sitting there for a long time not very enjoyable.

My order never came I haven’t eaten all day

Says delivered but i did not receive my order ☹️

we were missing some food that we ordered

food was cold over half an hour after leaving store it was delivered very bad

Driver went back collect forgotten items thank you can there be any way to tip?

I’m not sure if someone ordered extra extra sauce and it got mixed up but I’ve never had a burger so soaked with ketchup and mayo. It could have literally gone for a swim! Pretty disappointed, no one wants a wet soggy burger :0(

This is the second time half of the veggie box has been missing. I had even left a reminder in the order notes. Will not be ordering from here again.

All items arrived. Prompt delivery. Food was hot and good quality.

my order was incomplete and you charged me for a full service

My veggie rice box was missing the corn on the cob and the bean salsa.. otherwise, it was nice

Food was overcooked but driver was great

delivery guy was fantastic. He met me at my door and screamed hello at me and it was really cool

Came to leave a bad review, I’ve never done this before but the service was disgusting. To my surprise every review was the same. Most disrespectful staff. Appalling customer service and worth ethic. Not helpful at all. Was served by a young lady with cheeky attitude. If this store is a franchise, they should shut it down. Food was mid and dry thank God for the large gravy.

Amazing, my order was fussy and they did it perfectly.

Ordered at 11.15 received at 12.55, by a delivery driver who didn’t known where they are going. Food cold. Total rubbish.

Food hasn't even been delivered, waited 2 HOURS order was not cancelled or refunded and was confirmed to be delivered at 16:40 when it is 16:20!!!!!!!

Small but great KFC, food was good and quick

I did not receive my deliver so I had to starve for lunch time

I did not received my order from kfc redhill. the driver Phoned telling me hes in the car park and I was unable to go down because I'm at work and ver hungry and the unfair person put down on the app that my order was delivered. I'm trying to call his number and my call keeps cutting off. what is this?

Every time I eat from this KFC there are items missing. This time there was one chicken wing less n it was extremely salty. The delivery was good.

Didn’t receive most of my order

Brilliant delivery driver came straight to the address with no issues when many often struggle

Really bad experience.. pop corn chicken was all spilled in the drivers bag.. KFC didn't packk it correctly so no fault to the driver.

Speedy delivery, very tasty food! After having poor one a few months ago, we took a gamble and really enjoyed it!

Burgers were stale and cold so have gone to waste. Disappointed but delivery etc was fine just a shame about the food.

I ordered (and paid for) an extra piece of chicken that wasn't in my order

Definitely the worst kfc I've ever been too

Late and missing items as always

It was never delivered! So I’ve paid £17.12 twice as you refuse to refund me!

spent £45 and it took over an hour then when arrived it was cold and the cold drinks were warm!

I order 7 up and they didn’t send me

I waited for 30 minutes and there was no delivery man, and I lost my break for waiting. I think the best way for Just Eat, is to include the delivery man's contact number printed in the receipt. Worse come to worse, the customer can tract the delivery man if he got lost.

the delivery guy didn't know I had tipped him online. Why ? Will he receive his tip ?

Absolutely awful service, the food never arrived and when to another address.

sweet chillie all over the place and no drink Pepsi max as ordered

the food was really cold especially the chicken 😥

It was cold when it arrived and it arrived 10 minutes after the original time given

Foood was stone cold when arrived

missing items gravy rice pop corn chicken

Was missing some of my food and the food was cold 😡😡

yet again order food and some food was missing and can of drink

Food was lovely and hot and the chicken moist and succulent . The best we have had. Will order again. Thank you

Delivery was fine, but food items missing from my order due to incompetent KFC staff

continual variation in delivery time was not great.

The delivery process would have been easier if the delivery person had used the intercom doorbell so that they could have been buzzed up.

My order was left on doorstep was cold and only had one piece of chicken that was breast am very unhappy with My order

Ordered today and I took my order takeaway when I arrived home I opened the boneless box and they were awful dry old burned awful straight away to the bin the chicken is leftover and they are reheating it several times maybe will never ever buy from it again.

Did not receive what I ordered, got 6 random items in a box instead of 8 boneless pieces that i paid for.

driver did not read instructions on order.

Delivered to the wrong house!! That house then rung me to tell me they had my order!!

It took over an hour to be delivered from original time and the complete wrong order

I was on my way to the restaurant to place another order when I finally got a notification the driver was nearby. An hour later than expected.

Ordered a mini fillet burger with my fillet burger and was given a piece of chicken instead of the mini fillet. How can you be so silly???

Food fresh and tasty, very yummy, will be back again very soon! 👍

very sorry to the delivery driver for being late and thank you for placing it in a safe place.

pretty much half the order missing, having to re order from a local food van

the order was missing items and even though you arrange refund how the he'll do I get my food, one person eats and the other does not so I have to order again and pay extra delivery

fresh, delicious chicken, best meal I have had from KFC for a while, very enjoyable and will be back for more soon! 👍

I remain hopeful that one day I'll order from this KFC and they'll send every item on the order.