KFC Rayners Lane - Alexandra Avenue in Harrow

First time this ever happened my order arrived without the fries

The food has always been very in my experience on the customer service has been excellent also Thanks to AARTHY For always going above and beyond

requested for Legs and thighs and was given 2/10 legs and 1/10 thigh quality of chicken was the worst. driver was fine. Won't order from here again

Ordered food and majority of the food was missing, have tried to call them for over 30 minutes and eventually when they did answer they left it to the side and completely ignored me. And then they just left the phone so it kept saying user busy whenever I tried to call back. Have called over 30+ times. Completely unprofessional. Disgusted service

Chicken was luke warm and the chips were cold

From start to finish,everything was absolutely perfect.

They delivered the wrong order. The 2 mini filit burgers are missing

Not delivered but say delivered

Always forgetting parts of the order. Terrible KFC to order from using the KFC, not the one in Rangers Lane.

The delivery was taken back by the driver then returned I have requested a refund fund as the food was eventually returned cold,left outside my front door without knocking or ringing the doorbell.I will be returning the unopened seal package back to KFC Rayners Lane .Not a good experience

Had missing food and my order was squashed

Everything was ice cold - order was also wrong

Food took for ever and all the food was cold and drink was warm. Horrible!

When all other KFCs let me down and i lose hope. Can always rely on RL KFC. Chicken always fresh and cooked right. Do the best mini wraps. Better than any other branch ive tried

I recently visited KFC Rayners Lane one of the HALAL restaurant in Harrow and was pleasantly surprised by how clean and welcoming the restaurant was. The staff were very friendly and efficient specially the person called Kamal with pleasant smile made easy to order, also the order was ready in no time despite it being a busy lunchtime. The chicken was as crispy and juicy as expected, and the sides were fresh and flavourful. I got the family bucket , which offered great value for the amount of food. Everything was served hot, and the dining area was spotless. Overall, it was a great experience, and I would definitely recommend this KFC Rayners lane for a quick, satisfying meal.

It’s missing a part of the order

I've called the restaurant 7 times due to food missing no one picked up. Everytime I order from here food is missing and no one picks up the call Lack of customer service.

gave me someone else order which was cheaper and worse.

They dont even know how to take order, and the lady at the till don’t even know how to talk to customer , she is so rude. I wont recommend to anyone, rather would go at another brach.

missing 1,5L bottle of soft drink.

It was so cold had to put in the bin

The wings are very tiny..the quality used to be good ..what happened to the size of the wings??

Delivering a warm can of Pepsi with my meal on the hottest day of the year is unacceptable!

I ordered a large meal and got regular fries

Perfect, the freshest kfc we have had. 5 stars ⭐️

Had trouble with the address but that's easy done. Didn't have our coleslaw which should have been there and I'm 100% sure that our chips were eaten as there was very few in and the the bag was twisted. I requested for the food to be cooked a little longer so it's crispy but came soggy. Advise not to order!

Don’t often buy from this branch due to food being not hot, mostly Luke warm. Size portions of hot wings are small, generally pieces of chicken are small. Taste not as good but towards bland. Can of drinks also warm. This is how it should be. Cold can of drink, hot fries, hot wings, good portion size of chicken and HOT please!

ordered zinger but received normal burger

Worst food.cold burger for my kids.i wish I could upload the picture.

fries were burnt nd wings are not fresh

Driver delivered an order much further away than our address and was 20 minutes late. 1.5L bottle of Pepsi Max missing.

Sallad is missing items are missing…

I ordered my food and it most definitely was not delivered!!!

They didn’t deliver my daughter fruit shoot..😢😢

Chicken burger wasn’t cooked thoroughly

The food is equally as good/bad as every other KFC but they have options on their self serve that they do not, never have and probably never will offer. I upgraded my drink to a hot choc at an extra cost. They do not do hot choc and the guy tells me they probably won't be doing it, as it's been weeks and they don't have the machine. So why, after weeks, is it still an option on the self service? He wanted to offer me a large fizzy drink. The only reason I considered a dink in the first place (as they only offer drink options that Pepsi own and we all know their entire drinks selection sucks, in fact, its the main reason I rarely go to KFC) is because I thought they had hot choc, otherwise, I would have went anywhere else. If you didn't know, the reason KFCs drink options suck, is because Pepsi bought them. Pepsi bought them so they had a fast food chain to force into only selling Pepsi owned brands. I hope this strategy ends KFC as it sucks. Edit: and then I get to the food and realise, its not even what I ordered. Why did I waste my time and money. There seems to be some vile looking has brown in my fillet burger, smothered in a disgusting BBQ sauce and that fake plastic American cheese that I would pay extra to ensure isn't anywhere near my food. So all in all, I'm just pssd off

Ordered food with two large chips and only received two I would call small. Wasn't until I got home with 3 hungry kids that it came to light. To far to go back as was an impromptu pick up on way home

Extremely poor customer service here! The average wait time for food would be around 20-30 minutes, for that time I’d go to a proper dine in restaurant. Probably one of the worst KFC branches in west London. AVOID!

the pieces were really small one pieces of kfc chicken was 3 bites big... seems the amount you get has been reduced !

Ordered three pieces regular chicken fries, Pepsi. This was the worst chicken they were like warm soggy , dripping with oil. The chips were bismal. Some pieces were raw. The drink was not cold. I have informed the shop. Who everanswered the call does not listen to you. He is telling me, a 74 year old guy to come over and he will treat me. I ordered a delivery because I can't travel Never again This must be the worst KFC in town. My advice AVOID RAYNERS LANE KFC.

Delicious 20 chicken wings for only 7.99 !!!! food is amazing!

Trash I ordered so many times from this place they never not even once brang us what we ordered such a scam.

Worst KFC, avoid if you can. Always have had missing items and the food is thrown together. The mini burger consisted of two top halves of the bun and everything was falling out. Never using them again.

Chicken pieces seemed over fried and zinger burger was a little chewy

The driver just gave me the wrong order and left. I don't want any of this.

Worst KFC I’ve had in a long time, didn’t eat majority of my order as it tasted really “funny”

When will I get my £4.49 refund that you agreed to as you only delivered 1 x 2 chicken instead of 2x2 on 26/4?

Had a lovely dine in experience in Rayners Lane KFC, had a friendly and quick service from the team, everything was so easy to order and had good promotions going on, Very clean and tidy restaurant. Would recommend and will come back soon.

i don't know who packed the order today but notes were not followed and wrong items sent.

Some of the chicken pieces in the bucket are very small so not value for money. Also seems dark/over fried. Wings are good

My fries were missing. This was very disappointing as my order was only chicken, fries and a drink - so not complicated.

The tiniest pieces of chicken sent in the 2 piece meal. Also not a variety of pieces ( there should be at least a leg and a thigh piece!) Below standard.

All dips missing, salad thrown into bag sideways under heavier items, lid fell off..dressing and salad smeared all over the rest of the order.

Food was cold considering I live 5mins from the shop! Also, my order was not what I asked for - very disappointed!!!!!!!

Another incorrect delivery, restaurant no help, just eat contact system rubbish!!

Wrong order, soggy chips. Yet again.

well trained front house staff kamal doing everything good and clean

Well trained staff, gave me cheap promltion on chicken deal by kamal , well done😀

Excellent customer service by kamal. Cleanup area and proper hot food served by staff.

Too many problems today… 30 mins late then the missed my wings. Burgers were cold and hard, did not seem fresh. Fries smelled of old oil.

The fries were just amazing, great taste great seasoning. The barbecue bites were soft and flavourful and the zinger Tower burger was just amazing and tasted soft succulent and moist just how KFC should be and how I remember this place is KFC and what it should be.

Driver done 3 orders before when I was the closest

Very nice staff and accommodating food very tasty 😋

He should have dropped my order first, instead of driving past my road to go further away and then come back. by the time he dropped my food, it was soggy

The chicken was all very small, bony bits and it was delivered almost cold. I had to microwave it.

The driver did not ring the door he just left it out in the cold on the door step for us to find cold food once we wondered where our food was

Food was cold some item were missing bad service please sort this out I spent 60 pounds for nothing

Chicken selects and gravy were both cold. Chips were lukewarm. The orange juice I paid extra for was missing and Tango fizzy Orange (which I cannot drink for health reasons) was substituted.

I Never received my order. Have received no response from just eat even after submitting queries.

The delivery rider went the scenic route to get to me taking around 16 minutes longer than the direct route and he admitted he had stopped twice en route to make other deliveries. This is not acceptable service.

I didn’t get my free pop corn chicken 😡

Aarthi&saranya great customer service and very warm and welcoming.

Great delivery! Great food, only thing is they gave me white chocolate instead of milk...oh well

Awful. I had to go and get the food myself and I arrived home before the delivery was even halfway to my house!!!! I am DEMANDING A REFUND

Did not receive my order. Have submitted a claim, waiting for just eat to come back to me

Not only was order 35 mins late and stone cold on arrival, but half my order was missing! I received 1 popcorn chicken and 4 chips even though I ordered a family bucket! Missing 6 chicken strips, 8 wings etc

chips were cold, the Pepsi Max was hotter than chips. chicken pieces were nice.

Food was refried and over cooked …chewy and dry ..went straight to the bin after couple of bites …after waiting for over an hour …it was disappointing….never ordering again

I received my food 45 minutes late and it was completely cold, the packaging was damaged as well

It should be sparkling water instead of still.

Burger was absolutely disgusting , enough sauce and mayonnaise for 10 burgers, looked like it was pulled out of a dustbin and was totally ruined. Only the fires and side were edible. Just don’t order from here, it’s the worst KFC by miles

The driver went the opposite direction and stayed in a location for about 10 minutes before delivering

Bigger chicken tho but everything else wonderful

No sauce in the order! Paid for the pack but no sauce! Disappointed!!

I’m really sorry but the chicken was burnt and really tough. It’s disappointing but really isn’t usual for Rayners Lane, we’ve ordered several times in the past and it’s normally been excellent

The idiot delivery guy hasn’t delivered the order and marked the order as delivered in the app.

Did not receive fully what ordered I.e. not zinger burger but was normal and no strip.

Rubbish and pathetic ! Don't ever order from here. Not only was our family bucket supposed to take 50min, the uba eats delivery guy never turned up. Must've been outside the wrong house. This is the third time I've had problems ordering from rayners Lane. 50 min for FAST FOOD. JOKE. NEVER AGAIN !

no ketchup or no napkins every time i order from this place. i can get ketchup and napkins in the KFC restaurant but I'm punished for ordering via app and I have to pay service charge for this.

Took nearly and hour for it it be dispatched then never actually arrived !

Didn’t deliver the corn on the cob or the Pepsi.

Forgot the signature fries from the bucket for one meal

I received again 2 wings as peace’s , this is not expected

Kids meal missed when ringed they said can't deliver will have to go and collect We were advised to contact just eat to refund. No easy way to contact just eat

Freshly cooked, arrived hot and driver was very polite. Better service than UberEats!

I 👎 recive the order please make the refund

The food is extremely cold , I ordered 4 peace and got 2 wings

Order cold and missing items. Submitted a complaint and haven’t heard back.

Hot tasty and delivery driver very polite and courteous

Burger isn’t supercharge tower box meal legit a fillet burger