Pizza Express in Harrow - Phone Number, Reservations, Reviews

It took 15 minutes just to place an order and another 25 minutes to receive the bill. I eventually had to get up and ask if I could pay. Meanwhile, I noticed two staff members sitting around doing nothing. They could have been more helpful. I ordered food, and while it took 15 minutes to arrive, which is understandable, the calamari was completely burnt. The smell of it was noticeable even before it reached the table.

Excellent food, fantastic service and Alex was incredibly helpful and very polite.

Pizza Express Harrow never fails to disappoint in terms of its total lack of service. We had to wait approximately 10mins to be seated. We were ignored several times whilst standing at the front. Once seated, it took about 15mins for someone to come to our table to take our order and another 20mins or so to have the food served. It was just delay after delay, including waiting to have to pay our bill. In the end, we put our coats on and got up and then a waiter scuttled over to take payment. An alarm was going off (presumably from an oven timer) the whole 1hr15 we were there, which was incredibly annoying after a while. There wasn't a hope in hell of summoning someone to turn it off as they were always otherwise engaged and avoided eye contact when doing other tasks. Food is average at best. The core menu never changes and is just boring now. There is no delight to the palate, surprise or joy in eating the food. The whole concept really needs a revamp, including the decor, dining experience and menu. The few staff there are so rushed off their feet with deliveries, they cannot pay any mind to the customers actually in the restaurant and this has to change if they are to keep the footfall in the restaurants themselves. They need more staff! I definitely won't be going again out of choice.

Food was very good. I had carbonara. Small portion. Real disappointment was the service. Long wait for order to be taken then for food. Only 3 servers that I saw. They need more staff.

The place offers great taste, food and environment. Even the staff is very friendly. I would highly recommend their vegan 🌱 pizza.

Very good pizza and hygiene standards, and a big thank you to Kuldeep for services at our table

Puja served us and was a very attentive and professional. She was very polite and helped with all our queries.

Shirina was fabulous in understanding our dietary needs and helpful to get us excellent food.

We always enjoy coming here. The service is great. I had the new soho pizza and it was delicious. My friend had the carbonara pasta and enjoyed it too. The only thing that lets it down is the fact that it is open plan-ish with the rest of the shopping centre so it can be quite noisy.

Terrible dirty and poor service

Alex, our waiter was lovely and his service standards were excellent!

Very nice staff, nice atmosphere and very prompt! I highly recommend !

Very friendly staff, food is very good!

I decided to give Pizza Express another shot after many years of avoiding it, and I was very pleasantly sirprised. I came with my two children who are 3 years old and 2 years old, and I was provided with a high chair for the youngest. As well as activity sheets, crayons, and paper hats that kept my kids distracted as we waited on the food. I wish others restaurant's followed this initiative, as children really can not sit for too long before bordam strikes so this was very helpful. The food itself was delicious, and I can easily say that it is probably my favourite pizza place by far. For starters we ordered some hot honey doughballs that actually had a kick and came with a side of honey, as well as mozzarella bites that come with some pasta sauce type sauce on the side. The doughballs actually had a bit of a kick too which was nice, and the mozerella bites had a lovely crunch to them. For the mains we ordered a margarita pizza and a lovely fresh bowl of salad, which had so many things in it. It was probably the best salad I've eaten till date. Crunchy, tasty, well dressed, and full of flavour. Definitely a 10/10.

My favourite place in Harrow. Great food, amazing service and awesome atmosphere!!!

Great food and service as always!

Special thanks for Pooja and Jana ❤️ they are very thoughtful and they make every visit lovely 🥰

Great server in Zia. Was eating to celebrate son's 16th birthday - brownie with ice cream and candle ensued. Disappointed by the Arancini mushroom risotto balls but pizzas good.

Very slow service. Food usually takes long to come every time I have visited.

Service really bad. Wasn't very busy and yet such a long wait for food and to give an order. Someone else was shown a seat, waited for his order to be taken for 15mins, he was ignored so left. Food not great. Not correct ingredients and missing items. Service a very big concern.

Wonderful service Got very kind staff who sang happy birthday to my friend and even gave her some ice-cream

Pooja was very kind, the service was fantastic.

I am in love in Italian food... and in this place I fall in love again whenever I go to! Great pizza and service. Highly recommend!

I had best time with my friends! Thanks!

Delicious food and great atmosphere. Very child friendly. Good value for money.

I love this place 😍 especially because there are kids menu and delicious salads :)

Had delicious dinner with my girlfriends this evening. Zia provide superb timely service. He accommodated our request for a round seating for six. The place is clean, with great food and friendly staff.

Having eaten here 50 times or more and always used tesco club card vouchers it appears that it now takes 3 people to manage the bill and they all need to have it explained to them how the vouchers work !

Great customer service from Zia, quick and good food, just in time for movie night!

Excellent food. We really enjoyed our dinner. Excellent, welcoming staff.

Nice atmosphere, we had vegetarian calzone, very light, very tasty and just about right on the spices. We will definitely come back for more.

Great food, amazing staff! Definitely will come back there.

Alex was very helpful and from start to end he served like very friendly and respectful. Mr Linga is always very friendly and attentive with all customers.

This is the perfect place to bond with family and lives up to its name!

Busy and pleasant. Helpful and friendly staff. Too many kids, but we were on the early side. Recommended!

Amazing service on a Friday night. Zia was a fantastic waiter. Very attentive and polite. Will definitely be coming back.

Saturday evening dinner for the family ordered from Pizza Express St George’s in Harrow. 2 pizzas, 1 cannelloni and 1 portion of halloumi bites. The order was via Uber Eats. The full dinner arrived cold and tasteless. I immediately complained to Uber Eats. It was hard, chewy and cold. We had to throw away half of the food as it was not edible . Uber eats refused to help. Unfortunately, as a customer all I can do is raise a complaint, there is no way for me to prove that the dinner is cold and tasteless. So disappointed in Pizza Express for ruining our family weekend dinner. And disappointed in Uber Eats for refusing to help Moral : never do take away from Pizza Express! If I could only give you a negative rating!

First time here and what absolute delight mainly due to the amazing service we received from Zia, very impressed by him, warm welcome, attentive, friendly, asset to pizza express. Food was quite good too 👌

The employees seem very grumpy, there is no smile and we felt like we were imposing on them. Shame. Won't be back.

Thank you Catalina for best service ever !!!

The food quantity was atrocious ! I was in a group of 4 ordering a cheese cake for £7.75. This was not worth the prize as we barely ate anything and the cake was the size of an eye ball! This also applies to the margarita pizza worth £11 and we all ate bite size prizes

Great place to eat. My daughter and I often celebrate our birthdays there. Our waiter Zia was very friendly and professional. The food is delicious too.

Thank you, Moa, food and service was great!

Great service we had tonight! Waiter - Zia, really respectful and quick at the same time! Four of us, on a fully packed restart at served with ease, and the food was great!

Fantastic service with a smile from Pooja. It was busy, there weren't enough servers and felt there was pressure. She kept her cool throughout. Perfect.

Zia was very friendly and warm. Pizza was delicious and the service was exceptional 😋

Thank you so much Zia for looking after us during the busy holidays. Thanks also to Lingam, the chefs and the rest of the staff too. Really good food and service

Pooja she was absolutely great and very polite and very good manners and really polite..very good manager and Oana as well very good lady..

Amazing service by Zia, really humble and hardworking. Good luck.

Very friendly and accommodating staff, Zia was an excellent host, and the food as always good!

Ordered a pizza and they were kind enough to give me 1l of oil for later use. Managed to oil all the door hinges in the house and the car is up next on the list. With all due respect, you cannot send me a pizza with this ammount of oil. I take a bite and I feel like U.S.A will invade at any time. I understand everyone has bad days but when you crave for a pizza and this shows up, ruins your day

We were served by Alex all night who provided excellent customer service, couldn’t do enough, was running around all evening and was very friendly. Made the whole experience enjoyable, would recommend.

You know what you're getting at a Pizza Express but the team here are lovely, service was spot on and Zia our waiter was excellent

Excellent service! Polite staff, especially Pooja. Loved the loaded pesto dough balls and the Cannelloni. Thank you so much.

excellent service by pooja, thanks a lot :)

Service was slow. Even though our waiter was politr and helpful, you can see he was rushed off his feet, meaning the service was slow and lacking.

Good food. Service can be slow sometimes

Very good service and great food! Especially Oana has been very great to us.

Great place to stop for a good meal. Lovely, firendly service.

Fantastic restaurant, very accommodating and attentive staff, waiting staff are polite and efficient, our waiter Alex was great, and the chef andrei was very understanding and helpful with husbands dietary needs

Went down with the family after some shopping and I have to say the food was amazing and had an excellent service from Alex, will come down again👍

staff in pizza express Harrow very friendly and welcoming

Excellent service by Booja and another one of her colleagues (didn’t get the name). Delicious food and enjoyable atmosphere.

Great food and service, especially with the assistance from the chef Andrei and waiter Pooja, my girlfriend loves the pasta and will come again!

Very pleased with the extraordinary service we had received from Pooja at Pizzza Express @St. Georges. Thank you!

Great service. The food arrived quickly and was great.

Lovely meal out with friends. Food and service both great. Our waiter, Zia, was great. Attentive and friendly, he was working very hard. Only scored 4 for atmosphere as it was a bit cold in the restaurant as it's open plan.

Lovely impromptu meal at Pizza Express Harrow, brilliant attentive service by Zia who saw to our needs efficiently and professionally. Thank you Zia, we could see you were very busy but you made it all look easy, you are a legend :- ) Food was fab too but nothing without the excellent service…

Terrible service from Anna who found the problem of wrongly ordered food ‘not my problem’. Now left with no food, someone else’s order who has ordered something I’m allergic too.

We got here waited about 20minutes before getting served, the people next to us getting served first when we got here first. We ordered starters and main, everyone who came after us have got there mains, we are still waiting on starters, it was another 30 minutes in and no starters. Worst place for service, don’t even care, bunch of idiots

The service is terrible , waited an hour just for food to come. Served customers that arrived and not our table. Very bad service - wouldn’t recommend

One on the worst places to eat. One of the staff members actually told me to “get lost” TWICE in front of everyone there and the manager of this place did not say anything which was absolutely disrespectful and rude. One of the worst customer services I’ve ever come across, do not recommend for anyone. Staff are not trained at all. The manager was very rude and was very disrespectful and was actually shouting at me. Absolutely disgusting place.

Brilliant service from the Catalina, Pooja and the manager Lingam. Food was delicious too. Compliments to the chef

Alex the (waiter) was extremely helpful and accommodating. He made our evening very pleasant. The only thing I would mention that was off putting would be the constant flies coming around our food as we're eating which is not health and safety!

The food was great, and service from Alexander was amazing!!!! Definitely coming again

Excellent service will like to visit again

Absolutely abysmal, hands down the worst experience I’ve ever had. The service felt begrudging and extremely patchy, the food was tepid and the pasta simultaneously crunchy and chewy. My sons meal was forgotten about and delivered 10minutes after mine, one side didn’t even arrive and they tried charging for it. Had to remind them we’d ordered drinks and didn’t apologise when I asked not to be charged for my inedible main or the side we didn’t get - this is basic 101 service stuff and the epically failed on all counts.

Harshil provided excellent service

Catalina has been fantastic, ensuring our meal suited our daughter who has Coeliacs. Very pleasant, food - great as always. Kids thoroughly enjoyed it.

Recently we had a pizza making party at Pizza Express on 14th October . We had the amazing experience as well as kids and parents. Well organised staff, handled kids with warmth and love. Can't thank enough all the staffs of Pizza express at Harrow on the Hill shopping centre , especially Manager and staff Puja.

The staff are always welcoming and friendly

Service is generally poor. Stood waiting to be seated for an age although the place was empty. Served food but not offered condiments. Generally a lack of interest of service staff. Watched the kitchen staff dusting themselves off in the kitchen… all in all disappointing

There were 3 staff on duty this evening @ St George’s Centre, Harrow, one being the Manager who is delightful, another male waiter who was equally lovely & Pooja who is the best - she has the patience of a saint, she’s efficient, professional & so kind & helpful. They all work so hard & deserve to be recognised - also compliments to the chef, the food was amazing.

We popped in for a midweek dinner and had a lovely evening mostly because of the fantastic service we received from the lovely Zia, who was attentive and helpful.

Very good zia is the best 👌 amazing food

Great waiter-Zia, I like Z names so this was an easy win. But seriously he has a great energy, focuses on you even though it was busy. I felt looked after.

The kids meals were too small, a group of 8 year old boys were still hungry after eating here last Thursday. I felt sad for them. They ate in a matter of minutes. The pizza size has shrunk from what I can remember. It’s smaller than a small plate. My daughter is gluten free got less starter dough balls, because she’s gluten free apparently. Not good enough. Pizza express needs to think about social impact of this for those with allergies. Also poor presentation of sundaes - arrived mostly melted.

Good place to eat while shopping. Or before/after going to the cinema. The service is fast and pleasurable. The food is always excellent. From Gold member.

Zia was an amazing waiter, got the food to us quickly, great food, very friendly and nothing was too much trouble for them, had an amazing meal out 👍🏻

Great dining experience here! Attentive staff, especially Nagalingam and Catalina! Will come back again! :)

Pooja was super sweet and kind.

Service was great and Pooja was very kind

I love the Harrow branch in St George’s shopping centre. Our server was Alex and he is the absolute sweetest. Really bubbly individual with such a radiant personality. It makes the experience at Pizza Express more enjoyable

Amazing service by Pooja! Lovely food as well.

Very nice food and very good service.

Alex was incredible. Great service and very personable. The food was amazing and atmosphere was 10/10! Pooja was also very lovely and attentive.

Great food ordered a pasta and pizza dish and great , quick service by Alex

Not crowded but we have to call them for each order.

Amazing service from Alex and deliciously and flavour some food

Wonderful food and excellent customer service. Pooja really made our experience at this restaurant amazing. Thank you!