Domino's Pizza in Harrow

Love Dominos. But today's order was cold. Can't return after that sadly.

Seems pretty petty to me that you can’t order a half and half vegan pizza, even when both halves are vegan. No different to any other pizza being half and half. Make it make sense Domimos.

Unfortunately the 2 pizzas I ordered had very little toppings very disappointed and the base was over cooked.

Got a takeout. Chicken burnt. Pizza didn't taste of much. Disappointing.

The lady, Upeksha, who works there late at night on Tuesdays is absolutely fantastic. Service with a smile. The pizza she makes is the best too. I go there with my son every Tuesday night after our football match. Sometimes she gives me suggestions regarding the toppings and base. I am really impressed with her service and warm customer service. Dominos needs to give her a pay rise - she is really an amazing person.

This particular branch deserves an award. I wish I could give more than 5 stars. In particular to the lovely lady who always welcomes me with a warm smile when I come to collect my order! This Domino’s is doing everything right and are constantly consistent. I’ve had bad experiences with other branches local to me and don’t even mind driving further than my closest branch to pick up from here. The food is always 10/10, nothing is ever missing, order notes are always followed, and I’m always met with kindness. I sit here now tucking into my Pepperoni Passion with a big smile and had to leave a review as I cannot fault the service. If possible, give the staff a raise because they deserve it 👏 Thank you!

Very poor, very light on toppings, sauce etc. very difficult to understand over phone. Won’t bother again

Check your pizza before eating...mine came with a bit extra plastic, and undercooked wedges

It was a disaster to order there. The staff couldn't speak good English, and it was difficult to understand them. We ordered two medium pizzas but were charged for two large ones. I'm convinced the staff wouldn't have told us if we hadn't asked why the price was so high. After a long discussion and being informed that the payment couldn't be cancelled, it was agreed that the pizzas would be upgraded to large. So, in the end, I paid more than I wanted to. I will never order there again and truly recommend against it.

The pizza is okay, the service is hardly worth a star. The prices given are incorrect, the employees are difficult to understand, and they cannot apply their offers correctly. After the order was taken incorrectly and we were supposed to pay significantly more than the menu said, the order could not be canceled and we still had to take the overpriced pizzas. Impossible and never again, that was just cheeky and way too much money for the average meal

They are posting fake job vacancies. I personally called the store after seeing vacancy on the indeed and they said there is no vacancy. Either update your system or do proper management. Don't say that my claims are fake. I'm not an idiot.

Awful. Very rude staff. The female manager had loads of attitude. The wings that serves 4 (as stated on there website) barely fed two people. When I went back to complain and get a refund they made up some rubbish excuse that he couldn't be possible. Stay well away from this place and the arrogant obtuse entitled staff.

food was awful, employees rude and UP THE CHELS

Shame pizza companies have started charging delivery. It means we end up getting in our cars and increase our carbon footprint.

Gave me no refund to the food I didn’t even get

Got the lunchtime deal and food, service and price were all EXCELLENT!

Hot fresh and prompt plus very deliicious. Warm welcome too. Thank you to the whole team. The highlight of a miserable day in pouring rain.

Ordered Sunday eve. Just had 2 pizzas and a couple of sides. I only ate a few slices of my pizza. Since that evening I have had bad food poisoning having to take a day off of work. My stomach still hurts now. I would not advise eating here. This is the 2nd time I have been disappointed. The first time was when I was told I'd get a refund on a 40 pound online purchase they couldn't honor and the refund was never returned to my card. They've taken my money with no service and they've now made me ill. Never again....

Having nice taste and good quality.

Ordered an Italian based pizza with toppings. I could hardly see any peppers on the pizza and pizza was thin crushed instead of Italian base. Really disappointed with the quality as the same pizza ordered in Cheltenham Domino's and the quality was completely different. Definitely needs some improvement at Pinner branch.

Pizza is absolutely delicious at Pinner domino’s staff are very helpful with great service delivery service are good as well.

Pizza was absolutely delicious and yammy the staff was very good customer service and friendly.drivers are amazing they are deliver nice and quick.

Anna and Jack are amazing employees!!

Pizza was never delivered. Told it would be resent. 1 hour later it arrived cold. Awful customer service with 0 accountability.

Live near by on a first floor flat. I currently cannot walk without a walking aid as I had surgery last week. Just able to get to front door but it takes a while. Ordered pizza and the driver would not bring it upstairs. Said he would leave it downstairs and I had to come and get it. Told him I was physcially unable to do so and he rang his manager and was told that he is not allowed into building and that I couldn't cancel my order Charged for pizza that had to go back because I was able to walk down stairs out of building to get it. Just cried out of frustration that they treat humans like this. Will be reporting them!

Having pizza from the pinner store was the most mesmerising experience so far, been places; but this place feels great to be at - as the staff here is so very kind. Must visit!!!!

The best place around to grab pizza 🍕, you'll find every type of pizza here - dips available here are always mouthwatering!! & staff is very kind, convenience level 100, recommending a must visit to this place! 🥂 Cheers

I ordered garlic sos /ketchup and get small pot! They are not careful with online orders !

it's unusual I guess but I so much wanted to update my review for Domino's Pinner. Under new management, services have changed completely for good. Ordered few times recently and took the chance of delivery. To our surprise we had food delivered in perfect time all to recent deliveries and perfectly hot and cooked food. Good work new management and team more than a year ago------- I agree to most of 1 star reviews. Online order done 6:30. No sign of pizza till 7, called office and a lady said after 5 mins hold that it is on the way, should reach in 15-20 mins. 7:25 no pizza, called again. And guy said it will take another 45 mins. Very rouge people. Just don’t waste your time. Honestly.

Good food and speedy delivery from Kumar

Always get good service and hot food very happy staff is very kind and helpful.will order agin in this domino’s

Writing after multiple bad experiences. Order never got delivered by Pinner Dominio's at two occasions. Had to make alternate food arrangment at 10pm for a starving family. Store didn't honour the credit that pinner dominoes had on my account. Untrustworthy service. Will never order again. Staff is clueless and manager is brainless. Owner must be characterless.

Staff don't know what do ! For sure Multiple times with some issue's on delivery! Everybody have a word ! OK need to have or either explain.... But don't end on unhappy costumers. Young employees! Without a good manager

Do not use this place! Wish I had seen the reviews before ordering. Biggest bunch of incompetent liars I have ever met. Waited over 2 hours (they are 1.6 miles away) for the wrong order that was freezing cold and definitely not freshly cooked. Management and staff are rude and do not have any idea on how to run a business. To state a pub along a high street 1.6 miles away is a difficult address to locate is just pure madness!

The manager is the most rude ignorant person I have ever come across she has no manners she doesn’t even know how to answer the phone properly that’s how bad she is how anyone could trust this lady to manage is beyond belief surely one of the younger managers could take over from her and do a much better job she shouldn’t be given a job she doesn’t have the qualities to manage people a complete waste of a human being if you want to see any improvement in dominoes in Pinner green I’d advise you to get rid of her Before you get any more bad views can’t wait to hear your reply

I enjoy visiting this store for takeaway, staffs are courteous and care and notice that you are standing and looking for help. Pizzas are awesome it's a Domino's brand taste.

Great and best place to order pizzas in London

Very bad customer service I have received used be on of the good guys before I used order from 4 years and last 1 year until now people in the store changed and delivering wrong orders and when asked to complain rude behaviour as if they don’t care about customers who has already paid never ordering from pinner dominos again

OK for the kids but overpriced rubbish.

Very good service from new staff

Never order from here , worst dominos

Very disappointed with order in this branch, ordered online at 8pm, shows baking status after 1 hour. At 9.40 shows "Quality check" , not even out for delivery, while I'm calling store to check the status, after 5 consecutive un answered call , finally staff picked up and saying delivery will be done in another 20 mins!! Ridiculous, unreliable! Would rate 0 if option available.

Took 2 hours to arrive. When tried to call, not even placed on hold but straight up ignored 4 TIMES. No real apology or compensation Never ordering from here again. Rubbish tracked, completely inaccurate. Said pizza was being checked when just arrived, finally! Genuine businesses value customer service and they clearly do not

Ordered 1 pizza online at 6pm , order tracking system said out for delivery after 30 minutes. Delivery didn't arrive after 40 minutes of waiting. Phoned up and was told that delivery was two minutes away with no apology given. 30 minutes later still no delivery so phoned up a second time to be told it was 5 minutes away no apology or offer of a free voucher for lack of service. Delivery finally arrived by a driver who offered no apology or explanation by this point the pizza was cold and crust was squashed. For £22 you'd expect quality and service. Complete incompetence.

If I could give zero stars I would. We ordered 2 pizzas at 6.41pm through their website and the estimated delivery time was 26-32 mins. One hour later the delivery tracker was still on "prep". So we tried calling, and no one was bothered to pick up the phone. After about 6 times someone finally did and said to not worry as our order is coming up next and it'll take 30-45min for delivery as they are really busy. No offer to rectify the situation at all. As we were desperately starving at this point we decided not to cancel our order (SPOILER ALERT: BIG MISTAKE). Over one hour later we called again. Took few attempts again for someone to answer. They just said they are sorry, but they are busy and they only have 3 delivery drivers dealing with all orders one by one (sic!). Again, no offer to refund our money or even throw a free desert in, anything to convince us they are not a completely unprofessional pos business. I worked in hospitality for many years and I was appalled by their service. Did the pizzas ever arrive? Well they did at 9.30pm. 10mins shy of a 3h wait for an order that was meant to be 26-32 mins long. Oh and of course all of the food was cold and stale and we had to reheat it ourselves! I've been ordering from dominos for many years (different branches) however I will never order from Pinner again. First time in my life leaving a negative review for a place, but last night was a total disaster and this place should not be open for business if it cannot deal with the number of orders coming in. AVOID!!!

If I could give zero stars I would. We ordered 2 pizzas at 6.41pm through their website and the estimated delivery time was 26-32 mins. One hour later the delivery tracker was still on "prep". So we tried calling, and no one was bothered to pick up the phone. After about 6 times someone finally did and said to not worry as our order is coming up next and it'll take 30-45min for delivery as they are really busy. No offer to rectify the situation at all. As we were desperately starving at this point we decided not to cancel our order (SPOILER ALERT: BIG MISTAKE). Over one hour later we called again. Took few attempts again for someone to answer. They just said they are sorry, but they are busy and they only have 3 delivery drivers dealing with all orders one by one (sic!). Again, no offer to refund our money or even throw a free desert in, anything to convince us they are not a completely unprofessional pos business. I worked in hospitality for many years and I was appalled by their service. Did the pizzas ever arrive? Well they did at 9.30pm. 10mins shy of a 3h wait for an order that was meant to be 26-32 mins long. Oh and of course all of the food was cold and stale and we had to reheat it ourselves! I've been ordering from dominos for many years (different branches) however I will never order from Pinner again. First time in my life leaving a negative review for a place, but last night was a total disaster and this place should not be open for business if it cannot deal with the number of orders coming in. AVOID!!!

Order pizza waited 2 hours for delivery. We then decided to collect. Unfortunately the pizza’s were burnt, cold and dried up. I assume they had been sitting around due to no delivery drivers available. Would never use them again.

The most appalling service. Two hours after ordering - still no pizza. The phone just rings - no reply. Never again.

They gave us burnt pizza!! Rude staff and basically zero customer service.

I ordered from here tonight but they rang and said its closing down I paid by card I hope I get my money back

Late delivery... biker was going up and down the road looking for the flat... had to go down and collect the order myself... plus we did not receive our drink..

I don't like their pizzas too much of a doughy taste

It takes ages to deliver, cold pizzas and the quality is the worse I had from dominos so far and this is my 2nd and last order from u guys, thanks.

What can your say about a Domino's pizza! It's consistent, and reliable. Enjoy.

Pinner Green Domino's Pizza is a very busy and successful place that makes up the pizzas from fresh dough every day. Most people seem to have their pizzas speedily delivered on one of about 5 different motor scooters. The vegetarian Romano pizzas are really nice even if they are a bit salty. There is a generous discount offered to NHS employees of 50% on production of their NHS ID card. I think on balance I'd prefer to collect my own pizza even if that's not exactly what's expected of the customer.

Working in Pinner Green we decided pizza for lunch was the way to go. Ordered meat, veg, and gluten-free base pizza. All very nice, well cooked, nice and hot and consistent with other Dominos

Manager in store has no clue re discounts and various staff discount . condescending. Pretty poor .make sure you clarify what you want.insisted we had to order £50 to get discount which was not the case when escalated to the owner

Best pizza restaurant in the UK. the test and deliver time is very nice and also offer varieties of Pizza.

BAD!! Avoid... People saying lies. Tooo expensive food, drivers that don't come and they said they came to deliver without evwn calling... Aa and they mix ingredients so if u are alergic so something... Take care you might get what you don't want!! I have same issues with 6 stores in UK... Luton central, dunatable, wolverhampton, london pinner and wembley! I think all is same!!!

Perfect end to the official Pinner Pub Crawl. Heavenly pizza to soothe sore throats after a karaoke rendition of backstreets back at sync bar.

Staff were condescending and its more expensive then the one in up the road in Northwood hills, odd!

Went in to order a large batch of pizzas for a party on Saturday - great service, very polite and helpful and explained all offers. Store manager Jack was particularly helpful. Hoping all delivered on time Saturday !

Came here on a late on a Thursday night and everyone in the branch were smiling and happy and made me feel welcome. It’s a shame they only do take away as the staff here are great and as welcoming as a restaurant. Good job guys another happy and satisfied customer.

Ordered at 7pm Sat night said would take 30mins arrived by car in 21mins and was still hot, tasted excellent kids and adults enjoyed the great tasting pizzas.

when there is raining outside and you are at the front of the Domino's there is no reason to not eat the pizza deliciously

Absolutely horrific experience with this branch! No wonder why it's rated so low. I normally order pizza from this branch because it's the nearest one only 4 min by drive. Ordered pizza and waited nearly 2 hrs on the food. When I placed the order the lady didn't inform how long it would take so I thought it's the usual 30/40 min but this time I waited nearly 2 hrs. I called them to ask how long it will take and the lady said it hadn't even gone out for delivery and that was 1.30hrs waiting. She apologised and told me that the next order will be free. Then called again after 15 min because I couldn't wait no longer and asked again how long it will take and she said the food will be there in 5 min so I told her I want a refund because I've never waited for food this long especially when it's only 4 min away by drive! The food arrived but completely cold and the refund was given back by cash not even back to my account! If she told me it would take this long I could've gone and collected it myself. Lack of information from them, terrible service. Don't think I'll turn to them again!

Staff always nice on phone & they always deliver on time. Food always hot..

Best pizza you can ever get in Uk!!!!!

Ordered a delivery yesterday, came quick and hot. Driver forgot dips but spoke to the manger and driver came back with two big dips!, way to please a customer. Very happy

I travelled down from oxford to see old friends in Pinner green, decided to go to dominos and I couldn’t believe how quick my pizza took to be made😲, staff are amazing and nice to talk too. Definitely recommend going there👍🏻

Very pleased with how quick the delivery is. My food is always on time

I loved the pizza so yummy. I buy it everyday especially from the Pinner green one. They make the best pizza. I’m getting fat but it’s totally worth it!!!

This is the best pizza in the world, when I get the Hawaiian pizza the pineapple squirts all in my mouth, almost made me dribble from excitement!!!! The staff were kind enough to give me extra napkins so that the wild juices wouldn’t drip down my face, I love you Pinner green dominos!!!!

Worst Dominos pizza shop ever. Rude staff. Placed order and called after 1 hour to check status, the lady said it was placed 20 minutes ago, so will take more time. Later she agreed that it was placed 1 hour ago after I told exact time. She said it would take another 1.5-2 hours. So, 3 hours for pizza delivery! This shop should be really closed. Shame on Dominos!

I ordered from dominos in Pinner and my mouth was watering when I knew my order was on its way I couldn’t wait to get my hands on the BbQ ranch ! When I got the knock and it was my pizza I rushed to open the box and took a bite of the bbq ranch and it was sensational I can’t explain how amazing it was everyone get the BbQ ranch

It's absolutely unacceptable that a food place gets a rating of 2.4 out of 5 stars and is still allowed to trade. I wasn't even sure how you can get such bad reviews. Last 4-5 orders were not perfect but still would rate them 3 or 4 out of 5. And then I ordered again today. Family deal. Two large pizzas, garlic pizza bread, potato wedges and coke zero. I also added cinni dippers. Pretty simple right? Get delivered within 30 minutes so that's ok. Quite unusual for them as it hardly ever takes less than 45 minutes. Delivery man starts passing me the items. First comes the drink. Sprite... Apparently ran out of coke zero so they didn't even bother calling to ask what I'd rather have instead. They decided the closest to my order is sprite. Not coke or sprite zero. Sprite. It's like paying for beach holidays in Fiji and being sent on European road trip. Still ok but that's not what I paid for. Next comes pizza. Didn't open to check and I should have. Was looking forward to eating Mexican Fiesta as it's back on the menu but when I later checked it I realised that instead of having it covered with sour cream there were two small squirts of it as if they ran out of it as well. Then small boxes came and I immediately noticed that the icing dip for cinni dippers is missing. Without the dip it's just a bland piece of sugary dough. When I asked the man what happened he first insisted it comes like this then got confused and said I should call the branch myself. Then he left. I called the branch and was told the new food will be sent straight away. So 20 minutes later the same delivery man turns up with.... yes you guessed it. Just a pot of dip. By this time the dough is cold. Absolutely shocking standards. I hope Domino's bosses will review the deal with this particular franchise and do something about it. Just because they are the only ones delivering good quality (?) pizza in this area since no other Domino's will deliver in their territory and pizza hut decided to shut two nearest branches doesn't mean customer is supposed to lose out. Either way, this was my last order from this place. I won't spend my hard earned money in the place where they have no hesitation to treat customers this way .

If i could give them a 0 i would! Every order i make something is missing, the manager Khan is disgustingly rude!!

Arrived over 1 hour late, when it did it was cold, I ordered cheese balls and they sent me cheese with pepperoni!!! I phoned to explain this is really bad if you are vegetarian or Muslim but he did not care and the manager hung up on me saying I was rude. I will not be ordering again from this shoddy store.

This domino`s seems to not follow the recipes , most of the time some ingredients are missing from the pizza. And let`s not talk about the pizza which comes with extra rocket salad as the pizza always arrives with some chilli oil but the rocket salad always missing from it. This already happened 3 times. Also pizza 4 out of 5 times comes in broken box which means the drivers probably didn`t handle as they supposed to handle the delivery..

One of the worst dominoes you could ever come across. They run out of basic ingredients but still deliver pizza without informing you! Haven’t ordered from them in ages and then seeing all the recent one star reviews I realise I made a mistake by ordering from them.

Staff very unhelpful, food sat in quality control for over an hour because of no drivers.

Horrific service. I had ordered pizza and was late by half an hour .I had call to see where the pizza was and found out that the motorcycle it was on had crashed. But instead of politely saying it the lady who I was speaking to said "I should be GRATEFUL that they were not give me a squished pizza " which I find highly disrespectful.

Rubbish service. 2 hour wait. Freezing cold food. They promised I would not be charged. Money deducted from my account yesterday.

By far the best dominos branch for me. Food is always on point. Always hot and tasting beyond standard. Nothing negative to say here.

Extremely poor customer service - the worst I have experienced in quite some time. Members of staff very unhelpful and unprofessional. Delivery times quite frankly unacceptable.

I did not go to Domino's pizza place but I went to Mansi's florists

AWFUL BRANCH. Pizza took 1hr30 mins to come, the pizza was cold, they forgot the dips and the drinks.

very good service from new staff recently very happy

Food never arrived nearly two hours later, only 10 mins down the road. Turns out the delivery person had returned the order to the shop and no one was aware. Never again.

Nothing to tell domino's is domino's

Order pizza online, they suggest to cancel my order because they gonna to long(more than 2hours), it's now 2weeks I am stll waiting for my money back, worst customer service ever

If I could give zero stars I would. Worst branch of Dominos ever. The online tracker after 45mins said the pizzas had been delivered but it hadnt, called to complain and it hadn't even been sent out. Another 30mins and I had to call again. Finally 1hr 20mins later delivered.....warm but not hot and cheese stuck to box. Considering Dominos are the most expensive, service should have been better. Never ordering from here again and I urge others to not bother. Also you have to call on Private Number because they screen calls! Im put off Dominos for life.

Pizza took a very long time to arrive after saying delivered on the tracker - obviously somebody is trying to game their KPIs! Never a good sign. Staff at the branch claim computer problems and don't speak great English. The food eventually arrived burned and cold. Maybe the worst branch in the country!

Terrible service. Not polite at all.. does not understand good customer service very disappointing and the pizza was cold when I went to collect it

terrible service! took them 1:30 hour to deliver at which point i had received cold pizza and burnt

Ordered Large veg supreme with chilli cheese crush and garlic bread pizza. Both Pizza were cold. Noticed their team members preparing pizza without gloves even, compromising health & safety. Will never order the Domino's pizza from this branch again.

Worst pizza experience of my life! We ordered on a Friday night and it took nearly 2 hours to arrive! When it did arrive it was Luke warm and partially burnt. The delivery guy was flustered and clearly over worked! When we tired to call the store to enquire about delivery status (about 10 attempts) no one answered! If they are busy they should not continue to take orders! Be warned people.....ordering from here will not turn out well for you....especially if you're hungry!

Ordered my pizza over 1.5 hours ago and nothing arrived. The tracker on the dominos app said delivered but I still haven't received it. Tried calling on the phone but nobody is answering. Really hungry now and quite annoyed. This had ruined my experience of dominos. EDIT its over 2 hours now and the pizza never came and pinner never answered the phone. Truly awful.

had to wait 2 hours for 2 cold pizzas, also ordered a chocolate pizza and it was exactly that but without the chocolate... just a pizza base😂😂 and instead of a big bottle of Coke they bring 2 smaller bottles. Ridiculous.

I would give them ZERO stars if only this was possible. 2 hours after ordering onine and multiple telephone conversations with the rude customer service we have received a cold and incorrect order! Never again!