KFC Plymouth - Crown Hill Retail Park in Plymouth

You order, they take your money, the food doesn't come and you can't get your money back. The driver doesn't even move.

Couldn’t order at the till was asked to do on the app . Ordered a chicken fillet burger and when it came out I opened the box to find no top to the bun and chicken strips instead ! I took it bk and the next one was warm and very stringy Will not be using Crownhill agin.

I really enjoyed my visit to KFC for lunch this afternoon. I was served by Janet and her customer service was excellent, not just with me, but with all other customers that came in. The food was served quickly and tasted nice, the restaurant area was clean and tidy with an overall nice atmosphere. I would come back to this KFC again over other fast-food restaurants in the area.

The last two times we’ve gone to KFC have both been awful. The food was lukewarm and the chicken wasn’t nice. They also forgot our garlic mayo both times. Two weeks ago the food was lovely. What happened?

Ordered the zinger supercharge tower burger and it was served cold and then went to ask for it to be warm and once it was given back it was still cold, cheese was still not melted

Treated myself, and yet again disappointed. Went for the double zinger and the top fillet was hard with the texture of crunchy rubber. It was disgusting. Needless to say it ended up in the bin and wasted my money! Wont be back

Helpful and friendly staff, always patient 🙂

Spent over 10 minutes waiting for my food in the drive thru bays. Lady at the collection window was very rude and I had to explain i have ordered on the app after giving my order number to the payment window. Over 5 cars waiting for their orders and more in the drive thru que

My review is for the young lad called Josh that works there. I've seen him a couple of times and every time he is polite to every customer that he is bringing meals out to and tells everybody to have a great day. He looks like he actually enjoys his job and always looks very busy. As previous employer of young people I always notice when somebody works really hard and I hope Josh gets all the credit he deserves. Well done Josh it's lovely to see somebody so polite and happy in their work Your credit to KFC.

After visiting B&Q I decided to pop in for a coffee. I was told I couldn't order at the counter but could order via the app or the screens. Some people don't want to use technology just to get a coffee and some people like to use cash. I actually don't mind using either but it's wrong that a person cannot order at a counter and pay in cash if desired. Apparently they can take orders over the counter but they're just not doing it which is poor customer service. 🤦‍♀️

Really nice tbh, the place was clean, staff were super helpful and friendly and the food was great as always just an overall great experience, I recommend KFC over all other fast food places every time, it's just better

After a bad experience at another store we haven’t had kfc for a long time as it put us off. But ordered from Crownhill kfc tonight (15/02/25) and the food was hot, fresh and really really nice. The gravy was nice and thick and the breading & chicken was perfect 👌🏼 Not a single thing missing my order either! Please say well done to the cook and whoever packed the orders this evening!

The chicken was really fresh and lovely and hot.

Great food, good service and friendly service.

Not busy went in early. Staff everywhere behind counter bissying themselves. No one waiting place practically empty. Placed order and waited quite a while. Got halfway home no chicken put in order!!! Only most important thing left out!!! How can they mess up simple little takeaway? Beggars belief lol!!

Freshly cooked food. Tables were clean. Service was fast.

I had an unexpected issue using the kfc app and spoke to a manager in store at the time they went above and beyond to rectify the issue even going out of there way for delivery from themselves I can't express how grateful I was it's about time these delivery people are taken action against as it gives kfc a bad name name when it's the stores or employees fault or issue

Lovely service. And great food.

Burger was fantastic, staff very friendly and helpful.

Janet gives fantastic customer service always friendly and helpful

Very friendly and helpful staff. Pleasure to eat here. Thanks

Great service and lovely staff! Great food

Great speedy service and friendly staff.

Fella who worked there called josh was amazing! Lovely person and really helpful!

friendly staff, confusing bins and stock levels

Great service this week lovely staff too 👍

Got the food home. Wrong order. Again.

Really good drive thru, just thought I’d make a shout out to Harvey! Love the name and the vibe and energy was just great for a random girl being like omg you’re the guy with the name 😂

"Sorry we have no rice". We ask for a refund rather than have alternatives. Speak to a supervisor and they suddenly have rice again... Amazing. I've always had to clean the tables myself when we eat here. The staff seem truly too lazy to clean or even place a pot of rice in the microwave... Come on... Amongst other issues like missing gravy etc and having to then go back to ask for it. The whole ideal is a ridiculous experience. We're paying you know! This was all examples of one visit. Don't get me started on other issues we've had in the past. I just had enough of the BS and have decided to leave a review. Get a decent supervisor in there and actually manage the team or get rid of them. Can't be that difficult... No issues with the quality of the food. Just the dreadful service.

Best KFC we have had for a long time

The worst, slowest KFC I’ve ever had the displeasure of using. The food is great but you’ll be waiting about 30 minutes for it to get to you.

I always try to find the things in every place I visit but sadly not here, chicken lukewarm and not very nice and soggy chips.

Food ok but didn't receive everything I ordered, items missing. Check your order before you leave.

Terriblely unorganised! And huge wait times! A lot of training needed!

Temperature hottest ever had fresh hot 🥵🔥

Standard KFC...always super busy parking is horrendous but food came quickly and service was good

As others have said in previous reviews: keep business details up to date on Google maps as you are inconveniencing customers when they travel to your restaurant to find it is closed. Clearly a lot of work being done inside so I imagine it won’t be open again any time soon. Change it please

Would be great of you keep this up to date . Website says the branch is open but it's closed.has been for almost a week .

As usual with this KFC bland fries were cold chicken wasn't up to it! So hit and miss won't bother again staff were very good

Tried going it was burning down must of been trying to cook the chicken

It was dirty the staff ignored you I would rather drive through

Good chicken can get very busy due to only one way in and out

Boneless banquet is the best, not sure on the change if chips, they are nice but can't eat too many

Getting very expensive and smaller portions. Time to look elsewhere in future

Staff were very polite. A lil wait but as they say good things come to those who wait . paid for a large box meal and only got regular side and fries happened a couple times now so won't be going back. Also they could do with doing halal meat

Service was fast (and correct) despite it being a busy time.

Went in Sunday my boyfriend spent 38.10 AND THE FOOD WAS COLD, they did change one thing but just couldn't be bothered to complain about anything else , wasn't even busy in there, won't be going back again

Nice but the car park has rats and there is rubbish everywhere due to the pond life that way there being incapable of using a bin.

Trying to give me 3 legs in a 6 bucket and getting bad attitude by asking for less of them 😒 I thought it was norm to get a mixed type nope and the faces I got for giving the bucket back rude

No atmosphere, food KFC standard, quick efficient service

Indoor and outdoor seating.. Quick service.. Disabled, Female and male toilets..

Fox smelling chicken no literally fox smelling chicken i am still hungry from the fries i had but very stinky chicken i hope this is a one off. finger licking stink !

I've never seen so much solid chocolate at the bottom 😂 About one inch... almost halfway up the cup! Splurged out of the lid everywhere in the car... App doesn't work to order so I went in store. Doesn't work properly in store either deletes all your offers Charged me £10.89 instead of £7.00ish

Avoid!! Waiting time its 15 /20 min after you order.Weekends opening time its late due to problems all the time.. There is awlays something wrong with order or missing items all the time.. That KFC is ridiculous!!

It's KFC, one of the better ones. Clean and tidy.

Man oh man has kfc fallen. Seriously, I remember like 4-5 years ago I'd take the buss out to this one and get a 10 peice bargain bucket and maybe some like 8 hot wings, and that'd cost me like £16. And the chicken was always great. The fries were beginning their decline at the time but I was unbothered. Now my same order would cost over £25 and the chicken doesn't even taste that great anymore. At least the fries actually are quite good now, but seriously, the chicken place does mediocre chicken and charges almost as much as m&s. This is saddening.

Everywhere is dirty and the food came out stone cold

Very poor cleaning standards at least 20 ripped up seviettes all over counter and floor.

Over priced and have changed the recipe on some items

Waited 35 minutes for a chicken burger

KFC... Chicken etc. What can I say. The restaurant is shabby and needs a refresh but the food is up to scratch.

Ordered a chicken tower and 2 pieces of chicken. From crownhill KFC time 5.26pm Monday the 16th October. I was delivered a tub of mash potato a tub of gravy pop corn and 1 piece of chicken. I contacted the KFC and the lady said for me to bring back what eas delivered and I can have my original order for free which cost me £20.

This particular restaurant is a joke, collecting, drive through, just eat it doesn’t matter they get our order wrong EVERY time!! This time we ordered 4 meals and there were no chips, come on, this restaurant has never been any good, the service is p*ss poor

Ordered 2 meals for takeaway, got home and 4 pieces of chicken missing, finally got through on the phone, went back and was told it would be 5 minutes but waited 15. Shocking service and I will not be returning

Great food, and it was piping hot and fresh

Tables and floor dirty with food on both

Usually pretty good food, although I keep getting zinger stacker mixed up for other burgers here when I order the stacker which is annoying to get a basic zinger or zinger tower which is different from zinger stacker but customer service are good enough to remake the meal Everytime this has happened.

Absolutely disgusted couldn’t get my order right and gave up in the end won’t be returning

Food was good, the place needed a clean, they seem to focus on supplying all of the food delivery services more than people who actually turn up the the restaurant

I feel like kfc could do better on pricing however I will say the food has always been good from this place.

Food was excellent as freshly cooked, service was alittle slow but they were busy. The restaurant itself is big but was nearly empty apart from another a couple there some teenagers that entered and were a bit loud but over a good experience

Slow, tables not being cleared. Went back for seconds stood like a lemon waiting to be served they saw me there and never served. So walked out not bothering. Also the main part of the was barely warm. Place has gone down hill.

We walked in at 9:43pm and I should've known to walk away before ordering, as the floor was filthy with litter and there were tables that hadn't been cleared and cleaned, despite the fact the restaurant was empty. We then asked to order 2 Zinger fillet burgers, 1 with chips. Once our order was picked up we took it home, only a 5 minute drive away. We sat down to eat. I didn't want too much bread, so took the top off and proceeded to cut into my with a knife & fork - lucky I did as with the first cut I noticed black on the bottom half of the bun. On closer inspection, there was a big mouldy patch which should obviously have been seen by staff in the kitchen, before any mayonnaise etc was added. It's disgusting that Kentucky are serving food in this disgraceful manner. Unfortunately my brother eats his burgers the normal way, with his hands and had all but finished his burger by the time I'd discovered the mould. We can only assume the both of our burgers came from the same batch and there was probably mould on his as well. Needless to say, he's not happy either. I rang the restaurant straight away to make the staff aware & tell them to check their buns better (possibly their other ingredients too, if this is what they're dishing out to customers). Hopefully he doesn't get sick in the next few days! Shame on you, KFC. 😡

Gone massively downhill since it first opened, It used to be the best. Food is cold and sloppy. Visited again 29th August 2023, 21.43, came away with a Zinger Tower Burger, and the bun had a lump of mould the size of a gobstopper! Absolutely disgusting. I will NEVER visit this, or any other KFC again! The floor was covered in litter, tables not cleaned and wiped down, it had the look of a slum, and the food was worse! #AVOID. Reduced my star rating from 3 to 1. If I could give this place a ZERO star rating, that would still be too good for this place!

Take away but received wrong sides abd food was cold. Very limited customer involvement from staff

Why are you making people wait at the collection window for there hole order when it's not all ready. Ask the customer to move into a parking buy and get a member of staff to take the rest of the order over to them when it's done. So everyone else can get there order instead of sitting in the queue for over half hour waitingto get ther order. Absolutely ridiculous.

Drive through is tight to manouvere

Nice big KFC with lots of parking and a drive through. It has order touch screens it does have toilets if you need to pop in there just for that.

I have not dined in a KFC for many many years and I am in no rush to return to one. There was 4 people, over 2 tables, inside eating when we arrived. There was food all over the floors and tables. There was not a single table that had been cleared and wiped in the whole restaurant. We sat at a table with our kids and I wiped the table with our baby wipes and anti bac from the car. I would have walked out if my kids and partner weren't so set on having KFC for tea. There was 3 members of staff having a chat behind the counter who watched me clean the table but still did not come out to clear the other table. The food prices are just extortionate in my opinion. Mcdonald is much more affordable and a considerably cleaner establishment. A family arrived after us and their son was stood on a table with shoes on. No staff said anything and they certainly weren't cleaning tables so I dread to think how unclean that table was. The chips are horrible, they need a deadly amount of salt to make them tolerable. I can only speak for boneless meat which was actually okay. Overall it was a terrible experience though. Even my kids observed how filthy it was and made a conscious effort not to touch things unnecessarily. Thank goodness for anti bac! My pictures are only of the food on the floor as I did not want to take photos of other people without their permission. I can honestly say we will never return to this KFC ever again and I'm in no rush to return to any KFC restaurant.

I did a drive through purchase from KFC derriford today. Which is 9/8/23 between 16:00-17:00 hrs. Order number 4142 Receipt Code 110510809234142. My experience was horrible. The lady in the till was so nice and patient. But the men at the dispense counter was a trouble. I had to beg him to get few more sachets of mayonnaise and ketchup. It was like a kind of ration he was giving to me. I asked him again and then he give another two. I told him its for the kids too and they want there own. But he was not very help full. I feel very embarrassed now and that's why i post this review. For the management:-If you want to make more money from your mayonnaise and ketchup sachets please do it and start charing money. But please provide what your customers are asking.

Horrendously long wait at drive through. Rubbish. Not even worth the one star. Utter shambles. Below is a visit on 29May 23 1900 The place was not clean and it stunk of urine as you walked in. The smell was coming from the toilets which were repulsively unkempt. The floors had litter with spilled drinks and no one was cleaning. This is the worst KFC shop I have ever gone to and I will never go to KFC Crownhill again after this visit. That urine stench still haunts me. 🤮🤮 Group visit 8 Aug 23 Even my 1 yr old kid stated that the place was dirty, with tables unwiped and floors littered with left over food. Seriously they need to do something in this ship. Bins full🤮🤮

Typical kfc not the fastest in fast food

I tried the new teriyanki burger. The chicken was burned . And tried chicken wings , it was burned and salty. It was crowded, so I didn't take it to the manager.

Appalling store! Went this evening after placing an order through the app and collected via drive thru. Got home to find I had been given someone else's order! I went back to get the correct order. I found out I wasn't the only one but 5 other orders had been mixed up! And the only thing the team leader had to say was human error! Very poor customer service! I won't be returning!!

Can't get a simple order right happened more the once and the funny thing was they checked it

There is always a lack of items, the service is painfully slow and often the food you get is either missing some or just completely wrong. I've never seen a management person in there. Maybe that's the problem. Worst kfc in Plymouth by far its a shame its also my nearest

Quick pile in with the kids, they wanted the milkshakes but the machine was not working the lovely lady gave them a cookie along with their other drink choice . Quick service kids enjoyed

Place was very dirty, tables not cleaned, napkins and rubbish all over the floors, chips on the floor been squashed. Wasn’t that busy so surely someone had the time to come out and clean the seating area. Food was fine

Great place for a Zinger Tower!

Cannot believe how expensive the food is now!! Box meal nearly £10. Not worth it at all. Cold soft chips, small chicken. Staff very ignorant. Definitely gone downhill, and at those prices, as a family we won't be returning.

Quiet, at 4pm on weekdays, chicken was ok, ran out of ice cream had to have cookies instead. Gravy was disgusting, my 10 yr old granddaughter has had the gravy before. One pot was out of date 3 days earlier.

The computer says no... Staff don't seem to want to be there. Very slow and not much attention being paid to orders. Quite dismissive of another customer when it was the staff member that had got the order wrong. I think they actually grunted when they changed the items. No wipes for the "finger lickin" chicken. Weirdly sticky floor. I've known this place to be a lot better in the past. Upsides: plenty of parking.

Really quick service and freshly prepared.

Best KFC we have been in for customer service. Jo was so friendly and made suggestions to help us with our choices. Very impressed.

Always busy. The drive through was qued right back so decided to walk in which was also a little busy mainly people standing around waiting on orders or delivery drivers waiting. we ordered at the machine which was simple to use we then had a good 15-20 min wait for our food. The staff appead friendly and professional.

Pricey ,should have stuck to bargain bucket ....

Same good experience as you would expect

The only thing that disappoints is that the chips are always cold by the time you get them home (5 mind away)

Been sat in the drive thru for nearly 20 minutes waiting for a burger and a drink. Shocking ….. only one other car here ….

Was okay chicken was a little pail mind