KFC Oxley - Bushbury Lane in Wolverhampton

On drive thru, staff knew basic sign language

I had to go back it wasn't good

Great service and nice KFC food. Enjoyed my time, a few things were off the menu but enough choices to make the meal enjoyable.

Disgusting, picked up 14 piece bargsin bucket which was packed in bag as soon as I put it on table everything came out of bag and whole table was in mess. Tried to call them ,no answer. Was disappointed.

Unlike many takeaways, this was delivered HOT. Well done & Thanks.

I order food and miss items alot

let food outs8de main door so didn't know 8t had been delivery so 5am in the morning I found it outside my main door not in my porch very cold and didn't eat it would like a full refund and behalf off ir delivery driver

Very cold couldnt understand i live in fordhouses the food was tbe ither side of pendeford came cold wont be ordering again

Food was cold & frys were inedible & had to be thrown away.

Cold food due to cans being put in same bag.

Excellent all round on everything.

The delivery person is the worst delivery person ever. I provided my delivery code to him three times but yet he could not understand. Instead of him to apologise for wasting time and being unprofessional, he went on to be rude. His service was poor.

Great food hot on arrival thanks guys

Coating on the chicken was hard otherwise everything else was ok

The women who delivered the food was sweet and patient and the food was finger licking good

Don’t like the new fries with the nasty seasoning

Half my order missing food in absolute shambles

driver found house straight away and was very polite

Took over 1 hour waiting time after being ordered...☹️☹️☹️☹️☹️

My Pepsi MAX 1.5 L Bottle that I paid for has not been delivered. The customer service was also very unhelpful. Delivery and service have been very poor and a total disgrace. I want my refund or what I paid for now. I am totally disappointed.

Fried chicken done right. Fries were a bit soggy to my liking

We had a 6 piece family feast my sister picked up from drive through on paying she was told to wait in waiting bay she brought it straight back to eat. On serving it was found every piece of chicken was a thigh and rather than as we thought freshly cooked chicken was hard and dried out and the corn on the cob on label was cooked and prepared at 12 30 and to be sold by 18. 30 was just warm we have 2 dogs we did try to eat as were hungry but the dogs had most as hard chicken isnt nice. We did ring and spoke to the manager to complain and he got quite irate told us to bring back and when we said we tried to make the best of a bad meal his reply was it wasnt that bad then as not bringing back and was shouting saying we ran out of chicken twice today which is not our problem to which my sister hung up on him being quite aggressive have had many meals from this kfc before but the last 2 have not been good so decided to complain sort things out

food was hot on delivery very impressed thank-you

Gave me bbq instead of chicken and tango instead of Pepsi

Food was cold plus the delivery driver was very rude poor service

food was lovely and fresh 😋 thank-you

Thank You to the Staff for the Lovely Note on the Reciept after issues we've had on Previous orders (items missing) made up for it. unfortunately there're times as a customer we don't get refunded for items missing via justeat which isn't fair but that's life. food was hot and fresh on delivery so Thank-You again made my evening

Driver put just Eat bag over for me to take food out

Delivery time was fine, if only the food arrived in a edible state!

food was cold when it was delivered girl apologised for being late

Had to collect order myself as it’s been over 2 hours!! Won’t be using again

Delivered in good time but once again missing items.

The delivery was poor and frustrated my serious underlying health conditions.

never get the order right and none of them have any people skills. ignorant

This doesn’t deserve a review as this big order never arrived. We chased and had no answers. This has never been refunded

We were given the time between 9.20-9.45pm. Our food didn’t arrive until 10.09pm. I had tracked the driver from when he left the Stafford road. He went well out of our direction before turning back towards my house. Reason as to why our food cold.

Thank you, KFC, for the incredibly embarrassing experience in front of my family and friends. Not only were there no hand wipes, no sauce, and no napkins provided, but the staff seemed completely uninterested in providing basic customer service. To make matters worse, the tables were filthy, and the entire dining area felt neglected and unhygienic. It was frustrating to have to ask multiple times for essentials that should be standard in any restaurant. After this experience, I won’t be returning to KFC and will gladly choose somewhere else to dine. The lack of care and attention to detail was truly disappointing.

I recently made the mistake of taking my family to KFC, and it's a decision I’ll regret for a long time. From start to finish, the experience was nothing short of disappointing. First off, when we asked for napkins, we were bluntly told, "We don't do napkins." I was shocked—how can a fast-food place not have napkins? It's a basic necessity, especially when you're serving greasy, fried food. But the frustrations didn't stop there. When we asked for ketchup or any kind of sauce to go with our meal, we were informed that they didn’t have any. It’s almost unbelievable that a chain like KFC, known for its fried food, wouldn’t have the simplest condiments available. The food itself was mediocre at best, but the lack of basic essentials like napkins and sauces made the entire experience feel like a waste of time and money. My family left feeling utterly disappointed, and I left feeling embarrassed for even suggesting we eat there. This experience has left a sour taste in my mouth, and I can honestly say I’ll regret bringing my family here for a long time. I won’t be returning to this KFC location, and I’d strongly advise others to think twice before doing so.

Rang the store, the employees were rude and didn’t have a clue. The woman I spoke to said she’d check on my food without asking for my order number!

if it had a 0 star I would of chose it. nobody else as ever said they have delivered my order when they haven't if you can't use Google maps why have the job.

They didn’t bring the food to us. Delivered it to the wrong house

This KFC used to be good , they have now got my order wrong several times, the last time i went back i went through the drive through, i told them they had my order wrong and literally at the 2nd window they just handed me my order, no apology, no fresh food as i went home and came back wasting petrol money, so now my food is cold at home. Not good enough, its not even the first time its happened. Customer service is down the drain, and we are the ones paying the wages. Rude rude rude. Need to learn more about customer service through some training courses!

A good KFC, the food is always cooked correctly. There are ordering screens as you enter the store to prevent queues. We had the fillet box meal a day, a burger box meal. They were fine. Everything is more expensive these days... so each box meal cost just under £10 for each with a medium-sized drink.

I IMPLORE EVERYONE TO READ THIS REVIEW BEFORE ORDERING FROM THIS KFC ON BUSHBURY LANE OFF THE STAFFORD ROAD. So I ordered a zinger burger with cheese from the drive thru, I come back home to open the box to see there wasn’t even a bun on the burger, and they put a chunk of the stalk of the lettuce on there... I really wish I was just exaggerating but I’m really not, and I wish i took a photo now because it was genuinely appalling. So I took this back to the restaurant and asked for the manager. Again I wish I got her name for reference but I didn’t at the time. Useless and careless are the words I’d politely use to describe her. She offered to swap the burger free of charge, to which they bought out a burger straight away, obviously it had been sitting there for a while hence it was cold. So I insisted I actually receive what I ordered to a good level of satisfaction. 3rd time round they eventually got my order correct. Now she also offered a refund, which they couldn’t even refund back to my card! So I was forced to take cash. Now while this next bit was technically my fault because I should’ve counted the change I got and matched it with the receipt, she didn’t even refund the correct amount as you have to pay extra for cheese. So I was refunded for the burger alone, all while I didn’t even get the correct refund for that either. The staff couldn’t care less, and wasn’t apologetic in the slightest. Now I have never actually written a review before on trustpilot or google reviews and I’d consider myself to be a very level-headed individual, but because I had such a terrible experience, it actually forced me to wright this. I beg of everyone to please not order from this KFC and visit other KFC’s in the local area if you can instead.

It's okay for a KFC that's about all

Great food as always thanks guys

When we arrived the floors and tables littered with rubbish , fries ect very disappointing , no access to choose from menue at the counter or to pay cash at the counter , not enough personal service , won't be returning to this venue

It was a nice experience all together. Staff are professional

Used the drive-through, it can get busy, but this time, it was quick and easy, the food was great and you could tell it was fresh

Delivery was very fast and helpful, missing items though on the resteraunts behalf

Another item missing from my order. So disappointing.

Asked for boneless banquet box. Got given small pack of black chips and 3 lukewarm chicken fillets. Won’t go back again.

zinger burger missing the top bun other than that it was nice

probs tastiest and hottest KFC I've had. driver was polite and sociable.

I really like kfc but why does the food always arrive cold

Food would probably have been warm if it had not been stored in a Smyth's toy shop carrier bag and brought in a just eat insulated food bag.

although there were items missing

Rubbish service waited an hour when it came was cold don't use this place for delivery we won't use it again

I know it was a late order but the chicken portions were poor and very greasy and i was given gravy instead of beans. Tiny portion of fries as well. Good delivery time and driver though.

Most touching Delivery Driver we could’ve asked for. Went above and beyond to rectify the restaurants mistake. Couldn’t recommend anyone higher.

Didn't bring ketup . Nearly got lost

Ordered for delivery via just eat, gave my husband food poisoning the other day. Avoid at all costs

THEY SPIT IN YOUR FOOD HERE I SAW IT WITH MY OWN EYES. THE GUY WITH THE DARK HAIR SERVING AT THE DRIVE THROUGH. AVOID THIS RESTURANT AND THESE DISGUSTING SCUMBAGS.

Delivered quickly earlier than stated food was hot n accurate delivery driver was pleasant 👌

Very easy to order good delivery man

I pay for meal deal I can get 8 hot wings n popcorn just get half order n I paid full for tht very bad

Refund inadequate. Food is tasteless and sloppy. Never answer the phone and couldn't care less about poor service. Disgraceful.

How do you make TASTELESS KFC?? Arent you supposed to use 11 herbs and spices? So where are they??? Bad service, terrible delivery, disgusting food. DO NOT BUY FROM HERE.

Missing items from order. Only option is refund and no option for further delivery. Disappointed

Missing items banquet meal missing

food is great but missing an item from one of the meals 🤷‍♀️

Very pleased with quick delivery

Delivery was perfect but KFC forgot the drinks unfortunately.

was uncomfortably stared at by the delivery driver

Great food as always thanks guys

ordered the double bucket. all that came was the chicken and sides. how do you mess up so bad.

missing items again from this place why do there staff fimd it so hard to follow a order off a screen

For a change the food was derived still piping hot.

cold and burger thrown together

I HAVE THE COMPLETE WRONG ORDER!!

very good, would definitely recommend. 10/10

Absolutely lovely food from KFC! Still hot when delivered! Quick delivery! Very happy. Will be ordering again!

We sat waiting to order in the drive-thru for about 10 minutes. We finally got to the collection point only for the members of staff asking us about 4 times which one was our order, they then proceeded to argue amongst themselves as the lad had given our order to someone else hence us having to wait longer for our order.

never delivered my bottle ov tango

If you want your food in around 30 mins, staff that are obviously under resourced this is the place for you. Don’t bother!

Forgot pop Food was all over the place box was ripped at the bottom so when got the box out all chicken fell on to floor Beans had spilt over the bag What a waste of money

when order kfc . car always delivered . today chap on bike cycle meal stone cold paid lot of money and tip just get cold food

I ended up with the wrong order. The water bottle had leaking in the back pack (flimsy bottle) it had soaked through the paper bag and the two orders in the bag were mixed up. I was so hungry I just tucked in then realised that I didn't have the hot wings I had ordered.

Everytime I order this bucket I get original recipie wing and rib. I want thigh and leg

My order was completely messed up! One box meal was supposed to have hot wings and was supposed to be a spicy zinger burger, but instead the burger was mild, not spicy at all and I got a drumstick instead of two hot wings? Also, the second burger (which was supposed to be mild, and I made sure to check because the sides were different) was missing a top bun, I am so confused. Never ordering from here again, I am expecting a refund.

Forgot the dips but other than that was amazing as always luv ya kfc 😘

We went there to order and they totaly gave different order even cold food

A very fantastic place to enjoy and eat

Just a guy whoes bang on the job a true gentleman

Delivered on time, well made burgers, order not missing anything. Thanks.

The breaded chicken did not seem as fresh and succulent as they are expected to be ideally. The fries (chips) should preferably be 'crispy' and the fries (chips) should not be soggy.

Missed the popcorn chicken off both of our meal,this is the 2nd time this has happened

Food that was delivered was fine but missing 4 x portions of fries.

Good KFC but the condition of the toilets... The floor was sticky, it smelled like pee. Don't go to the bathroom!

We order cola aswell and pay but we didn’t get.Food we get but not cola.