Costa Coffee in Wolverhampton

Food overpriced for what you get and the staff need to learn a bit of customer service no smiles no care just arrogant hate coming to this one always get the same cold reception it shouldn't matter how busy

This has to be one of the slowest coast coffees I have had the misfortune to visit. Only 2 staff behind the counter and waited almost 20 minutes to be served. Despite having 2 superstations, only one was in use at any o e time and the lady serving had to constantly stop to help prepare drinks. Tables also needed clearing as no clean ones for those that did manage to get a drink within a reasonable period of time.

I have been very often, but in last 4 weeks they made Coffe very bad very bad.

Didn't eat, so no comment about food. It's a drive-through; I felt it made service in the building quite slow

Waiting for ages, people coming in grabbing seats then queue. Got my order after 20 minutes then no seat. Asked for drink in takeaway and refund for not sitting in. This place is always like this everytime I come.

The biggest Costa we have ever been in. We had to wait about 10 minutes to get served but there was someone cleaning the tables and cleaned ours as soon as we sat down. I liked that the toilets were not communal. We only had a cappuccino this time no food.

Staff friendly and funny,taking my drink and sandwich to my table,always friendly taking my tray to my table if I'm tired lady called Lilly and man called Sam were brilliant

Why is it always freezing cold in this branch. cold and the doors wide open. it's a wet cold day not midsummer how about some soup on.the menu and a healthy option of some sort would be good. increasingly I prefer starbucks at this location. its warm and has different food choices

Want to have a cup of coffee inside, been given takeaway cup because they closing in 30 minutes and not gonna wash cups after customers. Ref Barista Claire we are been treated like intruders in this strange and dirty place

FREEZING, No heating and the door wide open. Was advised that both have not been working for a while. Paid £4 for a lattee which went cold in in minutes. NOT A JOY, MORE LIKE ENDURANCE. Not sure if this a cost cutting thing by costa

Very busy, so had to wait for drink

Lovely place to pop in while shopping. I love my cappuccinos ans kids lives theirs sweets from Costa.

A smile would be nice!. Ordered small cap. Got a medium. Time and time again your staff do not listen. Have lessons not been learned with recent allergy tragedies.....sandwich was a bit like cardboard.

Me & my friend go here occasionally for a coffee & a catch up nice coffee shop clean & tidy friendly staff & reasonable service they also do pup cups for dogs so even your doggo can have a little treat my dog absolutely loves them haven't tried the food but I suppose it's tasty & delicious all in all a very good place

Great service, lovely cheese and tomato sandwich with a mango cooler and a caramel whipped iced latte.

Have almost 300 cups a year always AmaZing deep grounded latte flavours Love them Its unique version Whenever i sip it plus sometimes cant get enough of it but worth it would recommend always now and than

Love Costa….I go at least once a week…It can be expensive….though breakfast i can not fault…staff always polite and friendly…not always a clean table maybe that could be looked at… But will continue to use Costa…

Slow service, grubby, tables dirty and generally poor cleaning overall. Pop in to Greggs next door. Better overall.

I visited at Bentley bridge Wolverhampton branch in the U.K. for a few time in the morning before my early shift at work. Website says opens 7:00am ~ but it hasn’t been opened from 7am so I had to go to Mc near by. They need to update opening hours on website!

Super coffee I love the Costa coffee Almond croissant is really tasty 😋

Dirty tables but otherwise not a bad place to sit down with a coffee

Not a bad place for getting something to eat

Love me a Costa coffee and a snack

The most friendly staff I have ever met in a Costa

Great place to pop in while shopping. However in busy periods the table arent well looked after and the toilets… ehm. Desserts are very sweet for my taste but the drinks are perfect. Employews are very friendly. Unfortunately the prices grew quite a bit.

Standard type costa. Friendly staff quick service.

Chanice at the Bentley bridge Costa was very smiley and helpful :)

Very friendly and efficient staff and service received

Lovely little place to share coffee with a friend

Service is reasonable, busy, and clearing up used rubbish slow.

Food and drinks and cakes are Lovely,u can talk to loads of people,even the staff take ur coffee,tea or whatever u ordered to tables if u have medical problems that's very good well done costa

Lovely staff but they frequently forget my coffee sprinkles :-)

Great coffee, service good, good for a nice chat and rest from shopping

Really busy, staff and service were excellent

Awful service. From cashier to person who dumped my food in front of me with not even a word. :/

A large Costa Coffee at Bentley Bridge Retail Park. One of the biggest I've been to. Close to the bus stops to / from Wolverhampton Bus Station.

Set in a good location in the shopping area. Always seems clean. Staff are good at cleaning the tables up, after customers have left. A good selection of food and cakes, if a little on the pricey side.

Great for me to grab a quick drink and do some work while I'm down in that area

Great service, this is my regular place and service is always great. Sometimes due to arthritis I struggle to hold my tray and the staff always offer to help without asking. Any delays in the queue the staff always apologise for wait before taking order. Thank you

First visit nice. Will attend again.

Very polite and courteous staff

Called at this Costa on Bank Holiday Monday at 16:11, only to find it closed. The temporary signage for the bank holiday weekend had been amended, clearly by the staff. The original time was scratched out, and instead, 16:00 was written. All the shops were busy as was the car park. Well done.

Shops ok. Overpriced. Costa now too woke. Encouragingyoung women to mutilate themselves. Never using Costa again until attitude changes

Cosy and relaxing vibe! Meet friends and have a tasty Chai Latte and Lemon drizzle cake. Friendly and helpful staff.

Bentley Bridge very good pleasant happy staff

They jumped on the woke band wagon wont be using again until it stops

Stopped of for a lite lunch and coffee does get quite buzy

I visit this Costa at least once every week or so usually and I absolutely love it here!! Every staff member I’ve encountered is genuinely bloody lovely. For a while I was always coming in for a double espresso before my gym session and one of the staff members began remembering me and had a double espresso ready to go for me before I even got to the till! I’ve never had a rude encounter with anyone here, it makes me want to go in more just to say hello! Helps that their lattes are always top-notch, too. I’ll usually grab a sugar-free vanilla oat latte and it’s always super tasty and made quickly. As long as the queue isn’t too big I’m usually out the door in less than five minutes! Would always recommend coming here over the Cineworld Starbucks for good coffee and friendly faces.

Picked up a latte after shopping was quite busy lovely buzzing atmosphere

Nice place, good service, lots of room so good for busy periods, drinks were good, can do with bit of a clean however.

Always a go-to Costa as lots of parking, fast and efficient service and lots of tables. Clean inside, always a guaranteed good coffee and a good location.

Professional helpful advice from staff

Very happy with the service. Was served by a very pleasant young lady who brought my drink to me outside

Good food, good service. Great air conditioning 👌

Nice coffee and pastries.....can't really say much more, was a quiet afternoon when we popped in

Costa Coffee, Bentley Bridge is a lovely place to indulge in a cappuccino and a lemon muffin as I did, it’s the usual Costa fare with coffee choices to blow your mind, long gone are the days an instant coffee to go, this is serious good for your taste buds, the snacks on offer will cover most of everyone’s taste buds. The site is perfect considering it’s location with many big shops around it and especially as Sainsbury’s coffee shop is closed, there is more than adequate seating and it’s kept impressively clean, even the toilets are spotless a big plus for me, this Costa I will return

I do love a Costa but one thing I didn't know was that if you order a babychinno they are free, I asked for a hot chocolate in a baby cup for my young daughter and wasn't charged for it, when letting them know they told me babychinno's are free...its also on the board but I've never paid attention 😂 Update, babychinno are only free in certain costa's...

Spent nearly £20 on a couple of drinks and some food, then had the cheek to ask for 20p for 2 knobs of butter

Nice place to catch up with friends or write a few emails! Lots of great choices for drinks and sweet things ☕️🍰

Some expensive hot bean juice. The tables were quite mucky on my visit too, had to wait for one to be wiped.

Absolutely fantastic service every day

Saturday mid morning, Good place to meet, great coffee and food, was very busy but had a great atmosphere.

Delicious sausage bap and americano highly recommended 👌

Very busy place may take a while to get served but worth it the end.

Nice place to be for a coffee and a chat with friends after a bit of shopping.

Lovely coffee as usual, always fresh and staff so polite.

Asked what gluten free food they had ,they didn't know, they said have a look at back of everything. They should know working in z food industry. But they did say vegetarian food we said no gluten free . They should know difference

Best coffee in town and tasty breakfast

Lovely quick coffee and tea cake x

very busy at the time we visited

Plenty of space and always nice to watch the world go by. Coffee and cake is lush. Even better now it has been refurbished. Some of the staff could do with going to charm school however, some of the nicer staff have left, but overall its a really pleasant place to go for half an hour

Very busy!! Noisey! Coffee and cake delicious 😋 Always seems to be a queue 🙄

Had the misfortune to visit here this week. And yes it was nearly lunchtime but the queue was ridiculous and only two servers. Another woman was filling up the sandwich fridge. Oblivious to how annoyed people were. When she had finished filling thrfridge she made herself a drink and we never saw her again. Great customer service. NOT. I only wanted a cup of tea. Which i eventually got and how I wish i hadn't. Expensive price cheap teabags. Weak and tasteless. Will never go there ever again. Terrible place.

Very busy when we went, tables were left dirty and the wait for the drinks was more than 15 mins in total.

Excellent service by staff coffee well made, food hot.

Nice coffee, but very busy. Had to wait a while to get served.

Great coffee and caramel shortbread.

It's Costa - Little busy at this branch but never lacks quality and always quite organised

Fabulous having a Costa store on bentley Bridge, even better knowing its a really decent one with super friendly staff

Hot chocolate is nice and so is the cuppacino expensive but nice.

Enjoyed a lovely coffee with my son while Christmas shopping. Received excellent customer service from the gentleman who made my coffee. Definitely 5 star service

Nice warm place to go before shift at work.

Food and drink was fantastic as always just could have done with the tables being cleaned more as there were about 4 dirty tables when we went in. It was very busy though.

Enjoyed the comfort and good coffee

Lovely friendly staff and a nice place to chill with a hot drink x

Very rude manger she got no customer service at all Never again

It's the same as all Costa Coffee places. You know the cost and quality so sit back and enjoy 😉

Had a coffee and sandwich. Very good as always. Staff efficient, polite, friendly. Thanks guys! Why have I got to write 100 characters?! Stupid TripAdvisor

Was very busy when we visited but it was still a very clean environment and fast friendly service

Very busy, but staff handled it brilliantly.

i just loe Costa the coffee is amazing staff are always pleasant whichever store you go in you met nice people in the queue coz we all there for the same reason we love Costa

Very busy due to being the only cafe open now, can have to wait for a seat staff are helpful & pleasant

Always a nice place to go. Friendly staff great food choice

It was pretty bust but the server we had was really nice and very helpful. Sadly (and I acknowledged they were busy) clearing in was very slow, especially the outside tables

Love my costa but staff looked a little miserable

The staff here are some of the unfriendliest people I have encountered at Costa or coffee shops generally. One one occasion I was physically escorted to another area of the store and told to stay in that seat On another I was shouted at to not sit in a certain area because the floor had been mopped. On both occasions the store was only around 40-50% full. My treatment wasn’t an isolated case as others received the same “Customer Service” levels. I work in the retail motor sector and understand the importance of a consistent level of service. Sadly consistency here seems to be pitched at providing consistently low levels of that service. Shocking, dreadful people with an appalling attitude and would not recommend this particular store.

The cappuccino extra hot was a great cup of coffee. The staff were polite and helpful.

Ordered a latte and a "pecan and chocolate cake" the cake was more a brownie and had no pecan a tonne of caramel and was stupudly sweet, the tray was dirty and wet the cutlery i was given the same. And my latte was okay. Cute premises couldve cleaned the table

Very nice Costa hot chocolate Sandwiches are lovely but expensive

Waited quite a while but it was midday - ish on a Saturday so I guess you expect it to be busy. They were using takeout cups only due to the dishwasher not working. Service was polite ans friendly