Costa Coffee in Wolverhampton

Too be honest, my husband said one star! Used so many Costas including this one but today the service was dreadful! Visited with my husband, heavily pregnant daughter and grandson (6) and first, we waited a long time to be served (only us in the queue to begin with) there was only 3 other tables with people and it was 5o’clock. Then no cream for the hot chocolate, which by itself wouldn’t have been a big issue but service was so poor - cappuccino with half of it slopped down the side of the cup, but we just smiled and said thank you and tried to just get on with enjoying our drinks. Then, the mopping started! The whole shop! Mopping around the occupied tables! I’d suggest that they visit the Halesowen branch or the outside one in Merry Hill, where they section off a section completely to begin cleaning so that people can relax and enjoy their food and drinks. What was completely ironic about this visit was that we went there because we love the atmosphere in Costa and were saying how lovely they are!

Absolutamente no vaya a esta Costa. Nos alojamos para hacer un poco de trabajo y pedir un par de cafés y nos dieron con una multa de aparcamiento de £ 100. Un dueño de propiedad irrazonable con una falta de comprensión de que la gente puede estar yendo por más de la entrada. No volveré a visitarte

Received a parking ticket. Apparently you can only park for 90 minutes.

Poor selection of gluten free food!!!

I come here alot but they can't seem to understand the difference between real and fake cream. Some staff are perfect some Don't care and I herd one take the piss. I'm allergic to fake cream so I can't have it. It also shuts early when they feel like it no set time. There is one lad who is amazing and I come because of him

Perfect for nabbing a quick coffee via the drive-thru or for going to get some WFH/ studying tasks done, good time to go is weekday mornings, usually not very busy/loud

The only costa I've ever been in that will not put sugar in your coffee when going through the drive-through. Am I meant to put it in whole driving down the road? Putting other drivers at risk ?? NOT TO MENTION £3.50 for a standard regular coffee that they can not be arsed to fully make. I will not be using this store again Update thought I’d give this costa a go again. Same issue will not put auger in the coffee when going through the drive through. Girl on the desk with that much make up on her Face ID be concerned of it coming of into food etc and a smile wouldn’t go a miss. Coffee milk had gone of so had to go back on where 4 other customers was having the same issue. As for the car park it honesty needs a good litter pic and and bins emptying. I had no whee to put my rubbish and had to take it home

The exterior was shabby and covered with days old litter.

Getting a Costa coffee was not an issue. However, the building had a roof leak, and water was dripping directly onto my laptop. I had to move tables.

ideal for a stop and grabbing some lunch, coffee, good parking

Warning Car park fine £60. Came here for a meeting with 3 work colleagues for lunch. We have all now received a fine so £180 we have had to pay! I rang Costa and did not want to know as nothing to do with them they said. Needless to say will not be going there again what a rip off. Very disappointed indeed. If anyone reading this needs tyres contact me and mention Costa Coffee review for a discount. Thanks Jason Addison Tyres Tipton Point S (Only the best)

Parking fines here and zero help from staff even though I could demonstrate I was a patron on said date. Other companies have cancelled parking fines for me in the past, not Costa, who clearly don't care about customers. Shocking they think I should pay a £100 fine because I forgot to add my reg! Avoid at all costs. Staff even made it worse with their bad attitude when I raised this with them.

Recibió un cargo de estacionamiento para este sitio desde diciembre '24. Traté de hablar con el personal para que cancelaran esto, ya que puedo demostrar que usé las instalaciones a través de extractos bancarios. El personal era menos que servicial, no solo no ayudaron o cancelaron el cargo ya que yo era un cliente, en realidad lograron irritarme más de lo que era antes de entrar. Otras compañías han cancelado el cargo de estacionamiento para mí en el pasado porque podía demostrar que estaba allí y se preocupan por los clientes - no Costa!

Exactly what you’d expect from costa, great coffee calm environment and good service!

Asked for a large got a regular

It's Costa nice and clean,be careful of parking over 90 mins you need to put car registration on the monitor

Went there today got a coffee but then tried to get a sandwich and waited over 10 mins as staff just looked at me like I was invisible I just walked out total waste of time all the staff and not one smile

No attention to detail, not a friendly or welcoming atmosphere staff are slow they never pay attention when preparing food for their drive thou customers for example I ended up with hot greasy cheese on me as they had failed to cut the toasty in half properly and it fell apart as I tried to take out on the sleeve luckily it landed on my coat and not my skin or it would have burned me

Items never arrived and I have been chat

Otra costa me dio el orden equivocado, que siempre es una pesadilla cuando tienes prisa, así que me detuve en este camino a casa para ver si podían ayudar a solucionar el problema y lo hicieron! ¡Sin quejas y la bebida correcta!

Please with my order, always great service from this costa! Thanks!

Very impressed they re made my oat milk hot chocolate as had gone a bit cold whilst eating my toastie. Apparently they steam non dairy milks to a lower temperature so will ask for it extra hot next time.

Wheelchair friendly, plenty of space, the staff moved some chairs from the table to enable me to wheel my wheelchair in.

WE VISIT THAT PLACE TODAY AND THEY HAD AIR CONDITION OPEN,WAS COLD INSIDE,YOU COULDN'T SIT COMFORTABLE AND ENJOY YOUR DRINK...

Dirty cups lipsticks mark on it..

Nice new Costa coffee. Good location just off a busy road and easy to get to. Decent car park with access to electric vehicle charging. The store is nice and clean, staff were pleasant and friendly. Quick service and drink tasted lovely.

Nice and quiet place to come and sit and have a chat/catch up with people. Good selection of food and drink to purchase. Ample parking and outdoor seating. Free WiFi access and onsite toilets

I ordered a hot chocolate and a latte, but was brought 2 latte's instead.

We enjoy going there and have it in our car in the car park with our daschund she has a puppychino.

Great as usual see you Monday m

One of my favourite Costa's! Despite being alongside a main road and on the corner of a traffic light 🚦 junction (but accessible from the side road), it's surprisingly quiet, set behind trees and has an outside eating area. Loads of parking spaces and disabled spaces right by the entrance. There are also several EV charging stations. Despite having an EV, I haven't actually used them yet as I have a home charger but they look like they're kept in good condition and there's always at least 3 or 4 not being used. Spacious inside with very comfortable seating. I'm mobility impaired but can get around with elbow crutches. There were no queues/waiting and the young girl who served me, immediately offered to carry my tray to the table and wiped it over before I sat down. Whether you sit inside or go through the drive-through, you're always met with a smile. I go in a lot of Costa's and I really rate this one. 👍🏻😄

Same as usual costa. Foods a bit disappointing. Good for a quick lunch

Very dirty and un clean. Staff not always the friendliest although this is something I'm seeing in many places. Customer service seems to have gone out of the window. Such a shame as its a nice place, coffee is good.

Normal costa but somehow better

Not my Costa of choice, only go here if passing and/or short on time. My order is always wrong and the staff do not seem adequately trained and lack customer service skills.

arrived on back of push bike. 1 of my drinks was on side in bag. Why does just eat employ drivers that ain't in cars? Drinks do not arrive full or acceptable on back of bikes (motor or push). This needs reviewing and sorting please

Crowded, tables full of empty cups

When I visited this cafe yesterday afternoon, 8th July '24, your serving staff were, as usual, friendly and helpful, made me feel welcome as a customer and my coffee and hot sandwich, were hot and tasty as expected. Unfortunately, when I came to leave, my car wouldn't start and I had to call for a breakdown service. I became a little anxious that waiting for them to arrive and fix my car, would put me over the newly imposed time limit of 90 minutes for parking and so I sought advice from the serving staff. I am pleased to say, that I was quickly reassured by them that all should be well and that I should not be charged for overstaying in this event and so, I could then relax and enjoy what I had purchased while I waited. I would like to add that, invariably the staff at this cafe (my nearest Costa Coffee shop) over more than a year now since I've been visiting there, have been friendly, helpful and attentive and have made me feel welcome and so I have been able to relax and take 'time out' of my day, while there. Please keep up the good work there and (Costa Limited) help this hard working staff to feel appreciated by you as a company. Kind regards.

Nice setting , good coffee, helpful staff

This Costa is local to me and this is the first time I had a Luke warm coffee. They don't clean the tables enough and there's not much room that seems cramped

I come here regularly or use drive through as it’s close to work. Staff always pleasant. It’s nice and light and clean. Drive through always quick service but not enough staff on today so inside the service was slow. Also you can now only stay 90 minutes and there are reminders on every table. It’s ruined the pleasant atmosphere there was. It’s a nice place to meet friends and have a catch-up. I think people tend to buy another cuppa if they are staying long and it’s not like the place is packed. Definitely need to rethink that. Also air conditioning is always cool. Take a cardigan!

Was a regular customer, won’t be back after £60 parking fine. Avoid.

Absolutely beautiful and lovely on a day like today

Great as always, I’ll be ordering again :)

¡No vayas aquí! ¡Evita! Nos reunimos con un pariente durante un tiempo muy necesario y porque han cambiado la duración de los tiempos de estacionamiento desde la última vez que visitamos, tenemos una multa para dos coches! No hay carteles en la propia Costa para avisar a los clientes y no notó cartel fuera. Es un aparcamiento bastante grande, ¿por qué las restricciones? ¡Muchas gracias! Tan molesto en un momento en que los dos necesitábamos un descanso. No puedo permitirme ir aquí de nuevo y no voy a volver a usar Costa punto! ¡Estás estafando a la gente!

Avoid like the plague, my wife met a friend here for a coffee and a chat, £60 parking fine later she won't be returning, in fact, she won't use costa again at any branch

First time good place for coffee

Brilliant service as always everything I wanted

Always good for food and drink, but the air con was set way too low. It wasn't a warm day and it was really cold inside. Disappointing

Un gran ejemplo de cómo no dirigir una cafetería. Los tres jóvenes empleados estaban fuera de su profundidad, aunque dos de ellos estaban claramente haciendo todo lo posible. Esta tienda tiene poco personal. Esperé siglos por una taza para mi té - sí una taza en una cafetería. En serio. La chica que servía había olvidado cómo sonreír y no se disculpó por la ridícula espera. El pastel de limón estaba rancio. El café tampoco era lo habitual. Servicio terrible. Almacenar sucio y desordenado. Las mesas estuvieron sin despejar durante toda la visita. La zona exterior estaba sucia de basura.

nice cup nice staff got a fine for parking in the car didnt see any signs and no one mention it when i when in store £60 expensive coffee ! would have been in this week again,will never set foot in there again! may my fault but as never been here before should have been told or a sign in store !

DO NOT COME HERE!!! Miserable lazy Staff!!! Came to Costa yesterday with my little twins, I was really looking forward to it as I’m always stuck at home and unfortunately I was quite disappointed with my whole experience. So I ordered a capuccino with a lemon cake, they got my drink ready and I took it to my table and sat down then I realised after a while that my slice of cake was missing so I went to the tills and told the girl, then she said she needs to check the receipt, I told her I wasn’t given a receipt as everything was quiet rushed, then she checked on her till and just gave it to me without saying sorry or anything, I was at least expecting an apology for forgetting half of my order, and the place wasn’t even that busy so I don’t understand how they just forgot. The owner needs to do something about it! The staff needs to be trained again, customer service is 0 such a shame because it’s such a nice location, no wonder it’s always quiet. Also the place looked a mess, bins were full and tables needed cleaning, the staff was just busy chatting to each other.

He estado en esta Costa muchas veces. Está bien, el personal es lento, no muy amable y tardan para SIEMPRE en despejar mesas. Sin embargo me gustó porque podía trabajar allí con tres horas de aparcamiento gratuito, siempre pedí múltiples bebidas y comida, y NUNCA me quedé más allá del límite de tiempo. Recientemente visité por poco menos de dos horas y me sorprendió recibir una multa de estacionamiento, ya que han implementado una regla de estacionamiento de 90 minutos! No vi el letrero por ningún lado y el personal nunca nos advirtió de las nuevas reglas. ¿Le dolería tener un cartel en el mostrador haciéndolo saber a los clientes? El aparcamiento siempre estaba medio vacío con un montón de asientos en el interior. Realmente no veo la necesidad del nuevo límite de tiempo y multas. Solía venir al menos un par de veces a la semana. No volveré aquí de nuevo.

Good clean place, big spacious, clean car park. nice coffee lady serving was very nice, I can't remember her name very helpful considerate service.

Delivery was early, however I ordered three gingerbread biscuits for my children and only one arrived and I ordered an almond croissant and received a plain one.

Así puede soportar el servicio lento, las mesas no se limpian con regularidad, no poder pagar en efectivo, pero solo tenía un ticket de estacionamiento, ya que han introducido una estancia de 90 minutos y nunca se dio cuenta. He estado usando este café desde que abrió, así que qué shock. Bueno, lo siento, cuando te pones al día con los amigos esperas que sea una visita sin prisas, no un ejercicio de relojería. Siempre espacio para aparcar así que no entiendo las restricciones. Ayudaría si hubiera avisos en el restaurante para informar a los clientes. De todos modos, no volveremos a usar este lugar.

Basics of being open during opening hours not happening here (was closed 16:15 on 19/05/24). Especially annoying as we needed a break during a long journey. Avoid relying on this cafe.

Lovely Costa nice atmosphere and friendly staff.

Very nice, 5 star lost as only marred when leaving - noticed sign says maximum 90minute parking… for customers? We were there over that time so feel concerned.

Instead of my cornflake cake the sent me some ginger cake slices and instead of my Cajun wrap the sent me the southern fried chicken wraps and the even sent me the wrong crisps so most of my order was wrong and I even said no substitutes.

Sadly it was not up to the usual high standard. Wrong drink. Wrong size drink. Very lack lustre service

Went a couple of times Frappe and other iced drinks are now available.

Apple juice was open and not sealed

Always a busy costa but quick service and clean and tidy. Always a good selection of things even towards the end of the day. Easy to get to and nice seating outside good for the summer months.

Love this Costa but you never know if it’s going to be open. Closed early again today. Had to have take away cups because pot wash was broke - would have been nice to have been offered a discount or something 😔

This is the second time this week I ordered a breakfast wrap and I coffee and they decided to send me a note saying no wraps and just sent my coffee . Second time I ordered the same meal and they send me a sas bap instead of a breakfast wrap tired of this as this is my breakfast before work

Must try white hot chocolate. I just love it and other hot drinks are also just delicious 😋

Had a drive through herr was served well as ususll

KitKat Hot chocolate....mmmmmm.....

Coffee is good, never had a bad one from here, staff are pleasant, however, I think I'll pass on the "extra" offering on the drive through! 😉🤣

Took my mom for a coffee and the assistant that served us was not engaging at all. Definitely needed to be put on a customer care course or if you don’t want too deal with the public get another job. And also as we walked in all the bins on the car park & outside the building were overflowing with rubbish. Want be using this Costa again.

Broken fridge, no stock in the other one. Staff were aware but not one of 5 bothered to restock during visit. Messy tables and were not cleaned or cleared once - was left up to the customers. 6 ashtrays overflowing at 11am on a Monday!! Utterly dismal place.

This is by far the best costa around the West Midlands. We travel around for work and this Costa comes out top from all the others. All Staff members are great at this branch but Joe, Becky & Justice should be shadowed by other staff from other Costa's They are always smiling, friendly and polite and nothing is too much trouble. Team members from other branches would learn a lot from those 3 members of staff and they are a total credit to Costa.

Good food and drink, just a little overpriced

Stop here to break my journey. Great staff, great food. Pleasantly impressed.

Great chai latte. Always busy atmosphere

Great Costa with great food and coffee. I will miss the trillionaires cake. The staff Becki and Justice are a great pair of staff that always have a smile and nothing is ever too much trouble. They are an example of how all employees should be when working at Costa.

Great Costa with great food and coffee. I will miss the trillionaires cake. The staff Becki and Justice are a great pair of staff that always have a smile and nothing is ever too much trouble. They are an example of how all employees should be when working at Costa.

So I've just been treated to the worst standard of service, and it came from the manager, whose behaviour was rude and unfit for his role. I ordered a mocha, and as I've had these from Costa since Costa started I kind of know what to expect, so when it was made it was dumped in front of me by the male barista who turned out to be the manager. I went to the car, and on tasting, it was clearly not a mocha. I returned back inside and explained after he ignored me initially that it wasn't a mocha. He opened the lid, sniffed it, and told me I was wrong. I explained it wasn't a mocha, to which he replied, "So what do you expect? ".. "I'll make another." He went off and made another, again dumped it down and walked away... no apology, so I walked away and shock my head, to which he then loudly replied, "What do you want? I made another one!". I explained there was no apology..to which he replied "take your coffee and go". If this is the standard of management that Costa creates, then I know you'll lose loyal customers. Absolutely appaling behaviour and hardly a role mode.

Go quiet a lot normally service is great. The last time the girl behind counter ignored us till I asked for service. Not sure if she was having a bad day. She didn't even crack a smile.

Taste of Costa is Excellent However price of Milk Fresh came down and you went up. All food is over priced

Terrible Arrived 13.40. .we allways come here to meet friends at Xmas for catch-up. Ordered food and drinks.paid for it.and told closing in 10 minutes. Could have been told before Ordered and paid for.had to rush.then told carpark will be locked at 14.00 while eating food.staff was abrubt

Ordered a coffee at 19:30, and they just canceled when they close at 20:00. Terrible service too lazy to make a simple coffee wich takes 2 mins.

Cost a fortune and missing items and today of all days for my daughter who has asd aswell she's had a full on melt down!!! Why are staff so incapable of doing their jobs!!!!

I have not received any food order has not been delivered to me

The coffee was great, the sandwich was not as good, it was rammed into the food box and was not in great condition but was edible

Breakfast wrap was tiny for the price.

I don’t mind being a little early as I’m Home anyway, So it’s a bonus for me! Always great service and delivery :)

This Costa has the potential of being a fantastic business only if the staff were not lazy. The location and restaurant is lovely. This Costa closed early, the person serving us has no customer service manners. We were told you need to sit out side we are closing takeout only. Customers were coming to the front door and turning away and complaining saying this happens a lot here they decide when they want to shut. Also the attitude of the staff is awful, these are customers who come here regular. When we left the notice on door says drive through will be open. You can see it’s chained over.

Drink just over half full !!!! Got a picture to send . Usually fabulous quality but disappointed today

Sausage bap roll was hard and only had 1 sausage on the bap! Bacon had lots of fat on it. Wasnt impressed with the breakfast choice. And everytime you want a certain cake or baked good its always out of stock. Seemed very expensive too for what we got. No receipt at costa so may have been overcharged

Customer service was amazing didn't have an item in stock so was compensated with a replacement item and extra item, with a hand written note which is a personal touch which made us smile

Never received delivery despite saying delivered

I very much like going to this Costa. Nice place to watch the traffic go by and there aren't many coffee shops like this in the area.

I orderd a full breakfast wrap and I did not receive it just the drink and mil short cake

Everything was spot on thank you

Went in mid afternoon on a Saturday and half the tables had the chairs on top already so you couldn’t use. Most of the other tables had empty cups and food waste all over. The one assistant not serving behind the counter was stood talking to her friends rather than clearing tables. Also strange design with the huge glass front means it’s really difficult to find a seat where you’re not being blinded by the sun!

Went through the drive thru and ordered two drinks. When I got to the tills the lady repeated my order but one drink was wrong which she corrected without issue. There was a male member of staff behind her who was insistent that my order was correct and I had just changed my mind. This was not the case. He continually repeated that the order was right and I had changed my mind and was very rude in the way he was speaking about me (he did not speak to my directly but was talking about me to the lady). My order was taken by a lady so I have no idea what his involvement was, considering he didn't take my order, wasn't making my drinks and wasn't serving me. The service was incredibly slow (not due to remaking my drink as I had been queuing for a long time before getting to the window). Drinks were luke warm and the one I asked for no cream on had cream on it anyway. At this point I had lost the will to ask them to correct it through fear of being berated by the rude man. I'll give this place a miss from now on.

This is a decent little Costa, however it's very very warm in here, which will be great in the winter!

Nice peaceful costa . Always use when in that area. Staff are always pleasant.