KFC Nuneaton - Weddington Road in Nuneaton and Bedworth

It would be prudent of you to notify customers that an item is unavailable before they pay for it and not at the 2nd window of the drive through and then make you come inside for the refund. 1st world problems I know but we’re paying for food AND service.

Wasn’t even busy and got our order wrong. Tried to call after 55 times with no answer. The order was only 4 mini fillet meal!! 🤯🤬

They seem to favour the delivery people and ignore the customers in the shop. I hear lots of complaints when I'm in there.

Food and drinks just right , chicken was hot and fresh , drinks were cold just want we need after walk down to them as sunny and warm out 🍗🍟

Never seem to have any food. Every time I've been there something I've tried to order has been unavailable Update: opening hours on the website make no sense. Website said closing is 23:00 I came past at 22:00. Doors locked. People still being served at the drive through

I ordered the gravy mega box and it was really nice, although the Buffalo chicken bites had way too much sauce on. Rating this KFC 4 Stars!

More interested in uber eats orders rather than customers in store. Refused to take orders at till and told to use self service

It’s a KFC and it’s in Nuneaton

Ignorant unhelpful staff with zero customer service skills, didn’t even want to acknowledge I was there let alone assist for a single second.

Chips cold! Lady behind counter less than helpful.

Zinger tower box meal, just covered in sauce. Couldn’t taste anything else. How hard can it be to get something right? lol Service is pretty poor, zero manners, listening skills. I’d be going to a different one in the future.

Ordered on Uber. Delivery good and quick. Food however was not good. I ordered a Fillet tower burger. Chicken fillet, hash brown, cheese and bbq sauce in a bun. There was so much bbq sauce it had soaked through the hash brown and the bun. The bun had completely fell apart in the box. I tried to pick it up to eat and everything fell apart due to it being so soggy with bbq sauce. I had the sauce all over my hand. Fortunately I was at home and managed to only salvage the chicken fillet and ate it with a knife and fork. The rest was ruined by the sauce. I like bbq sauce but not to that extent. The four piece chicken meal my partner had was also bad. Chicken was very dry / over cooked and chips soggy. Very very disappointed and still hungry. We will not be using this KFC again.

Food was cold & popcorn chicken was rubbery - re heated id guess at.

I've been to this KFC a few times because it is generally my preferred fast food place, mainstream that is. The place when you decide to go in, has been spotless without faltering, every time I have been. Which is about three times now. Lots of places to sit though not many people are sat around. The food is always the best part of KFC. Juicy, delectably-seasoned fried chicken along with my favourite fries of anywhere because they are again, well-seasoned and tasty. The service has let me down a few times however. My most recent time, I had to wait about 15 minutes; was given an OLD £1 coin that went out of circulation nearly a decade ago; forgot straws and more. I've had to pay at the counter more times than not because the self-paying card machines didn't work. Not good. But, overall, worth the hardships.

Absolutely terrible did not enjoy at all will not be using again

Polite, helpful staff, which is good as you can spend a long time talking to them while they sort out your meals, which they invariably get wrong the first time Don’t use the drive through as you will have to drive back to sort out whatever is missing or wrong from your order. If you eat in then the counter is only 10 paces away Food itself is always well cooked, hot and tasty, it will just bear no relation to what your ordered If you like to be adventurous give it a go, you’re always in for a surprise

Place is absolutely minging, the manager is a little div aswell, customer service is terrible, food was awful

I am disappointed with the customer service I just received, I just accidentally ordered to the wrong address and the staff that picked up the phone was very impatient and hostile regarding my issue, I tried to cancel my order as requested by the app… and I was told I could not, to wich they found my order and told me I couldn’t again… the problem whole process was drawn out ultimately costing me £30 for an order I never received!!! I was hang up on and charged after having my time wasted despite calling the restaurant 1 minute after ordering claiming I am compensating the staff for their time! I am disgusted!!! Never ordering from here again

Went to get kfc lunch today and the 2 young men that served me were really busy and very good, we had a wait for drive tgrough but both young men were polite, smiling and it was a pleasure to go. So thank you, please pass this along.

I ordered a Chicken fillet burger, the batter on the chicken was dark brown and the fries were clumped together damp and not nice at all. On another day I went to Hinckley KFC all my food was cooked as I ordered and was excellent

This is the worst run fast food outlet ever

Wasn’t McDonald’s because I wanted McDonald’s because I like Burger King but chicken nuggets are here so one star but it’s not McDonald’s

Staff told me to wait for baby changing key cuz they was to busy taking photos while on shift , one lad told them off and came and gave me the key as soon as he noticed them saying wait

Beware 11pm closing time. In house shuts at 10pm, only the drive though is open till 11!

Never any till roll stuff in self service machines... Annoying

Honestly, incredible service, and a damn good kfc. Please don't be rude to these people! Don't ruin another fast food joint by turning the staff bitter.

Once again we got home to find all the fries missing from our order. How hard is it to get the order right? It's not the customers responsibility to unpack every item in the restaurant to check everything is there and then re pack it but that's the only want you are going to ensure you get what you ordered from this shambles of a place. It's a disgrace to the KFC brand

I went here early today and ordered the 10 piece spicy wing meal and it wasn’t really spice at all but it did taste good and the fries where soo nice better then McDonald’s fries, the service was really good all the employees where nice and the tables where really clean also the ice cream is amazing and the atmosphere is amazing, anyways all I’m trying to say is this is the best KFC I’ve ever been to don’t listen to the haters

Amrina & Gurpreet - True legends !

We recently moved to old Hinckley rd late last year, thought we’d try the KFC, (I’m not a big takeaway fan by the way) well, this place is awesome, so clean and tidy, staff are lovely, and the food genuinely is to die for, I’ve eaten more kfc in the last 4 months than I have in 4 years, seriously good food. Well done 👏

Forgot to put in x2 fries, abit irritating when you get home and not there

Slow and forgot order. Waited over 20minutes.

Ordered two boneless banquets that had no chicken inside! I mean, isn’t the whole point of a boneless banquet to actually have chicken inside? I had to call the store twice before I got an answer then had to drive 10 minutes back to correct their mistake. No offer of refreshing the already cold fries and gravy. Will not be using this place again

CHECK YOUR ORDER BEFORE YOU LEAVE..!! Emma told me the pop corn is in the bag so I drove home frome from drive through but there was no pop corn in the bag . They did the the same multiple times before.

The food here has gone really downhill. For the last month there has been a really weird chemically aftertaste in the food really noticeable in the fries. I think there’s something in the oil at the moment. Also the chicken doesn’t feel cooked and have had to bin it as raw and as mentioned a horrible chemical taste to it all. It’s a real shame as there’s a really kind friendly smiling lad who serves on the drive thru who is a credit to the place. It’s not his fault the food looks and tastes no longer fit for human consumption

Ordered the krushems…… and totally disappointed What a joke! Avoid if u can

Picked my food up late, not so good, chicken tasted like it was heated up, and chips were just warm. I T used to be the best KFC around not that night. but I will try there again.

The food is always cold from this branch. We always ask for fresh chips and hot chicken. Not a happy customer. Had to put the chicken and chips in the oven and mash/gravy in the microwave to heat it up.

Gravy awesome as usual, chips, great seasoning but not crispy even though I ate in. Chicken Fillet sandwich had one blob of something like mayo but cheaper tasting like salad cream. Way too much in one area with most of bun bare. Almost every small piece of lettuce fell out as I tried to eat it. Maybe larger pieces would stay put. Tea is good and cheap at 1.50. Tables are great and place very clean. Even toilets 👌

Seen better run kids parties, absolutely shambolic, not accepting card unless you come inside, receipts not printing on the machine, just a all around nightmare

Last week was missing 3 pieces of chicken. This time ordered 3 x 2 pc chicken meals. One meal was missing the 2 pieces of chicken. Told nothing they can do because it was ordered through just eat. Still your food and your mess up… so fix it!!

The quickest drive through I have ever experienced! The food is great, well done guys 🌟

Young lady tried to charge me £9.99 for a £7.99 meal because she selected not what I ordered. Chips cold and soggy when got home after short drive. Will not be back.

Ordered a popcorn chicken snack box usually comes in a round tub stacked with chips and at LEAST 10 popcorn chicken but this is an absolute joke waste of money This would be fine for a 6 year old child but I am in fact not that, how can they even think this is acceptable Absolutely fuming

Been to this KFC a few times and the food was excellent service was excellent staff are very friendly and helpful and polite highly recommended

Served by Bradley at the drive through and he was lovely, great customer service from all the staff there today.

Didn't like the food too much to be honest but was ok

My recent trip to KFC left me feeling a bit let down. The coating was to dark tasted burnt, which was disappointing. When I tried to order just chicken without fries, the girl at the counter insisted it wasn't allowed until I showed her on the app that it was. The toilets were also in need of attention, not meeting basic cleanliness standards. Overall, a less-than-ideal experience that could use improvement.

Your manager ersan really knows what he is doing, give him a raise now!!!!!

Really disappointed. Chicken dry and old. No customer service.

Have had multiple problems with food from here. Staff very arrogant. Tell you to wait... on my eyes thats insulting for a customer. Fast food more like wait for your order will be about an hour maybe two if you want it delivered. Shamefull to the fast food industry.

Drive thru is supposed to be fast but I ended up spending more than 15 minutes. Interestingly, only two cars were ahead.

Food expensive, staff haven't got a clue.

The place was clean and the food was really tasty, the staff were nice and helpful and plenty of parking as well

Absolutely disgusting service. Ordered online via app, half of our food was missing and we were told we had to go down to collect it ourselves if we wanted it!

Drive through is awful better off going inside to order

Always hot and if not they will exchange. Any problems call them and very good customer service.

Horrible service I’ve experienced today. I ordered the kids meal for £4.99 and it only came with fries and popcorn chicken. No chicken burger. I went to the counter and told them they have missed something from the order. They refused to give it to me and told me to pay £6.50 in order to ONLY GET THE CHICKEN BURGER, Nothing else… I wouldn’t want to pay the £6.50 so I refused to pay since it’s not my fault I can’t have this. Instead they said I have to pay £2 for the burger and they still wanted me to pay up for their mistakes. They told me I had to have a sauce on my burger which I didn’t want and that wrecked the meal. Would expect better. Never coming back again

Very very worst customer service and the manager also

Awful service, managers are incompetent , they can’t manage their staff, long time waiting for food , that place it’s just a mess, avoid going there

Not greatest KFC. Mini fillet not hot luke warm at best. My burger chicken over cooked not very hot, Mrs said mini fillet snap wraps nice, but been on toilet within one hour of eating them. Chips was the best bit, I don't even like KFC chips.

We ordered hot wings and asked for a replacement as they didn’t seem fully cooked. THIS is the replacement meal which was offered, thank goodness we checked the chicken prior to eating because this is completely unacceptable. It was lukewarm to touch.

Nice place eat but tables are dirty most time, table service gets forgotten so listen for your number or your food will get chucked away. Other then that okay place to eat

I don't say this lightly.....please avoid! Possibly my worst experience of a takeaway in my entire life! Food was almost stone cold, items missing from order but they also weighted a box meal down with fries to disguise the fact there was barely any chicken in the box. Honestly I feel scammed and have complained as it has to be the most disappointing experience for a drive thru ever!

The only KFC i will visit in Nuneaton, never had issue either takeaway or eat in. Brilliant stuff that are always happy to help.

Receipt printer didn't work ,when I asked staff to get one printed as needed for expenses. Manager told me system doesn't work he will email it to me. Haven't received anything .

Tried to ring as the chips was missing and the 1pc chicken I asked to be swapped for boneless didn't even get swapped drinks was only half filled

Dreadful please ordered a boneless chicken and waited 25 minutes. Thought this was fast food ?.

Ordered online and wasn't long till it arrived! Chicken was nice and chips were good

How hard is it to put three meals in a bag? Ffs just drove 20 mins home to found half my food is missing do I have to physically sit in the drive through and go through every item

Waited 20mins for table service

What a nightmare ordered a boneless family feast through the drive through. At the collection point the server was insistent on our order and kept repeating it to us, so thought no more and drove off. When got home the main thing we wanted was missing yep NO CHICKEN . I called the shop and the managed was great advised to drive back another 20 min and they would change it, so that’s what I did. This time I watched the chicken go in the bag, got back home to find no chicken popcorns in the bag, I mean it cannot be that difficult. Food we had was good, no quibble on replacement of missing food however nothing else for the time and inconvenience. Please check your bag to ensure everything is there

KFC quality and taste of chicken is very bad with too much salty.Disappointed after eating kfc.Don't recommend to anyone.

Food was lovely and hot and tasted lovelyv

Ok for a quick bite to eat. Biggest moan about all take aways is that they are only interested in the delivery drivers waiting for their orders. People eating in now have to wait for a long time. Quicker to go home and get it delivered to your home!!!

The last 3 times I went the krushem machine wasn't working or had not been cleaned. Considering this was before lunchtime I visited, does this mean it wasn't cleaned the night before? Visited today at 11.20am and the drive thou was not open with a cone there. It's supposed to open at 10.45am. This is not the first time I have come after the opening time and its been closed. If it does not open at 10.45, they should update the website so people do not waste their time going there and find it closed. Not happy!!

Gone in, spent £30 only to find there is no fries, this is the second time and all they would offer is the fries being replaced on the next visit. This is not acceptable. Will not use here ever again!

said it was going to open at 12 (more than an hour and a half after it was due to open) and then did not open even after 30 minutes past 12. During this, there were many members of staff within the building all of which doing seemingly nothing while a large amount of people queued outside. I did not get my KFC.

It's a KFC service was ok, food was ok

Food was lovely. Just a drive through order, Nothing special. The chips are naff nowadays but that’s just my preference.

Why are you giving google wrong information about time Monday 4 September 2023 8pm you were closed not 11 pm

Food was hot. Service was polite. Nice and quiet

I’ve just had the most ridiculous experience at KFC Weddington. Ordered in the drive through at 8.20pm (just a kids meal and gravy mega box). Went to the collection window and I was told it would be 3 mins and asked to park up. There were no cars behind me so I said I’d just wait at the window, and move if a car came. The staff (at least 4 different members) wouldn’t accept this and kept saying I had to move as there was timer on the window and their manager would be annoyed if a car sat there for too long. I’d completely understand this if there were any other cars but there weren’t, and as I explained on numerous occasions, when the food is ready it’s quicker for them to hand it to me through the window rather than them walking through the restaurant and to the carpark. Anyway, the staff refused to accept this so I asked for a refund. This entire situation took 7 mins and I sat at the window the whole time (still no other cars appeared). I had my refund, they lost an order and I won’t be returning, so note to the manager…teach your staff common sense instead of ridiculous rules which, had those 4 staff members been cooking instead of standing around disagreeing with me, wouldn’t have happened. I live on Weddington Rd and I went into Aldi after, mentioned my experience to a customer in there and they said they also live on Weddington but go to Bermuda KFC as they always get terrible service too 🤷🏼‍♀️

Went for Deal on website on the 2/8/2023 they said the website needs updating and they would not honour the deal walk away.

A decent KFC, unlike Hinckleys one. In this KFC you can get everything that you order, polite and friendly service, also a clean and tidy restaurant. Everything tasted freshly cooked and so we will be driving the extra few miles to here in the future. Hinckleys one is a joke.I just wish that they would sell coffee.

Food was rock hard and inedible. Not the first time receiving a bad meal from here. Avoid!

Drive through staff seem to be to busy talking between themselves. Slow service , food was tepid too

Paid extra for a crushem and only half filled and if I could post pics here id show you the 12 French Frys I had....yes I counted them

Horrible staff, pay machines don't work, no receipt print off staff were very argumentative, had to que up twice because of their error.....absolute joke ...!!

ordered online. 3 meals. we get NO Drinks with our meal and the delivery driver was gone before we could even ask ! reported on app and nothing really isnt hard to put in the bags EVERYTIING that i have paid for.

Great staff, shame about the price hike.

Only way to get blue light was through the app so we placed an order and one of the staff members prepared our order while we ordered on the app!

Staff were just not friendly and couldnt be bothered to be there it was dissapointing as i never got to kfc really i prefer mcdonalds or burger king

Arrived at the drive-through at 10.45pm (closes at 11pm). There was no one on the speaker to take the order, so drove around to the hatch. There was no one serving. My wife went into the restaurant to be met with agitated staff who obviously didn't want to be there. We didn't get served. If you're advertising 11pm closing time, serve until 11pm!

They got our order wrong and shorted us 1/4 of the time.

3 meals.... easy you would think we'll the wait was terrible and it wasn't even busy Plus side food was great

Good food. went in the drive thru, efficient but forgot napkins and salt (i had hot wings so very messy and greasy to eat without napkins). Nice boy who took my order though.

We had an issue with our order and Courtney (who seemed to be the manager) dealt with it perfectly. She was so professional, helpful, and understanding. She amended our order accordingly. Thank you very much

A bit slow with the service due to the many delivery orders

Always gets the order wrong n food isn’t that great and Luke warm