KFC Norwich - Sprowston Retail Park in Broadland

Frankly the slowest “fast food” I’ve ever experienced. Took over 10 minutes in the drive thru to even take my order, with a single car at the window in front. Food took another 15 minutes to arrive despite being a single meal. Just ridiculous.

What can I say, the food was amazing and just tasty 😋 I've used many KFCs and this one has trumped them all, the seasoning on the chicken was just as good as many years ago when it was my favourite food... so glad we tried this one!

Thoroughly enjoyed the food and the experience.

Called fast food, sat in drive thru for 32mins, absolutely awful. Not going to this KFC ever again!!!

This is an odd one, the food obviously for KFC is good but the service let's it down a lot. Many times that we've waited over 30 -45 minutes to receive our food even when it doesn't look busy on the inside. Seems to change a lot of when it's quick or slow but I guess that is the manor of a fast food restaurant. I tend to avoid if possible and go to another like boundary road.

Food was still hot, absolutely delicious.. couldn’t fault it .. forgot how much I.love the chips

Driver never delivered food watched him drive off with the order

Just sat and waited at the speaker for 25 minutes just to order. Someone came on after 10 minutes and said we’ll be with you soon. After 25 minutes they came on after we spoke multiple times to try and get their attention. All we wanted was 2 sundaes. Just to be told they couldn’t do sundaes. It was not the guys fault we appreciate that, but he could’ve said there was limited product at the 10 minute mark. This is not the only poor experience I’ve had here, but it was by far the worst.

Missing chips missing popcorn chicken

Fillet Burger and chips were good but again extra piece of chicken so small nowadays. The beans this time were as they should be.

Never received my food! Delivered to a totally different address. Whats the point in having a confirmation code ? It's clearly been given to someone else or worse jept by the driver. I want my money back now

Went in, order missing half the stuff, should have checked before leaving but also they should have included the missing £15 worth of food. The food we got wasnt even what we ordered either. Theres always something wrong with this KFC

Chicken was small sized and tasted ok, the chips also pretty good but the beans looked as though the tub had been rescued from the food bin. Usually the pot is full, looks fresh with plenty of bean juice, this time half a 'sticky' pot even on the bottom and the bean were dry with a skin over the top and looked like leftovers from another order. Did not eat!

I paid 24.99 and items are missing. If they didn't rush to get orders out things wouldn't get missed and customers would be happy!!

Food was cold and arrived late kept pushing back the delivery time

Wrong order delivered. Will never use this restaurant again.

Paid a extra £3.99 for 1.5ltr bottle. Only got one can.

Food was cold and just not worth the money. Driver refused to bring food into reception and sat outside of the hotel despite delivery instructions

under cooked chips. 2 drumsticks in a 3 piece meal

Do not eat! I'm nearly dying after this food red stuff on my body, vomited everywhere, my mates kid got same stuff big temperature and vomiting, disgusting place kfc is to get ppl illness definitely.......

I’ve got less than what was advertised

If you like food that is luke warm at best, takes ages to arrive when you order delivery and has several missing items, then this is the place for you. Otherwise don't order from here! Ordered again to give them a second chance. Paid nearly £50 and Co.plete wrong order arrived. Freezing cold and loads of missing items. No more chances.

ordered double bucket with kansas bites..got 2 twister wraps - which we really don't like -popcorn chicken and one portion of cold undercooked chips...no treat kfc for us then..told courier the bag was too small for bucket meal he said nothing he could do..NOT HAPPY NEED REFUND ASAP

Slowest service ever, staff tuurnniver uigh and all seem so fed up. Food is never ready, always long queues, drive through hardly ever works

Thank you for order it was nice and delicious from Anne

Food didn’t turned up very disappointing

Our food took almost 2 hours to arrive.

Completely wrong order and the food that was delivered was cold and soggy and disgusting

just delivery fine. KFC really poor. £15 cost and missing food on last 2 orders. no refund or acknowledgement of complaint last time. hope this one is recognised. definitely a KFC issue and hope that just eat addresses it with them .

my food hasn't even arrived and your marking it as delivered

Despite writing a specific note to please send gravy they didn’t! This kfc has a reputation of giving wrong orders. Please boss look into this.

Food was yummy and hot, I had to wait a while but there were a lot of deliveroo orders ahead of me so understandable.

Gave me completely the wrong order

I ony hd 17 chips very unsatisfactory and food cold

charged for item that was not sent, had to get refund..

Food was OK once we got it....just love waiting ages whilst lots of rude, pushy deliveroo riders shove their phones in staff faces demanding their orders. Finally get food and sit down, can only say the whole restaurant felt dirty. Order a meal deal with a 2l bottle of drink.....get back to seat....no cups....how do you think we're supposed to drink???

Missing my chicken wings I paid extra for

Order delivered no fries from the sharing bucket. No extra fries that was ordered this KFC is always doing this! It’s not the 1st time I’ve had this issue

Nice clean KFC, staff were polite. It is a smaller store with most of the seating upstairs. Plenty of parking.

Everything was spot on today, great delivery driver too!

Waited at the drive for 5 minutes without anyone making any sort of contact , there was no one else waiting either just me at the drive thru , drove to the window as no one made any effort to speak , then waited at the window with yet again no one speaking to me even though they could see me waiting . Won't be going back there again

I have to say this KFC was my favourite fast food ever. Now I will never have another KFC I'm done it's awful from the coating all the way down to the chicken 🐔 I loved the gravy on my chips that is awful and as for the signature fries 🍟 absolute pants in fact my pants after a day's wear would be more appetising absolutely ruined so much better before they changed everything should have left well alone 😔

Nathan is a superstar. incredible guy great food great service

Forgotten chips and had two of the rougher bits of chicken! So meh

Boycotted KFC for a year as last visit was unbelievably bad. Nothings changed, the menu boards in drive thru are poor, the order screen is broken, and the 'wonderful warm welcome' you receive on the speaker from the mystery staff member really makes you feel valued. The staff all looked as if they had been out on a bender for 3 days, lack of customer service skills. A well placed rocket is needed to get them moving. The food was slow....your a chicken place, all you do is chicken why does it take so long to take and process the order? The floor was dirty which was visible from the drive through window. Summary The foods over priced, the place is dirty, slow service, poor staff standards. You are so far away from industry leader McDonalds in terms of service and presentation it's a joke.

Food never delivered. Just Eat refusing to give a refund or credit.

Quality of food is very disappointing, More breadcrumbs than chicken! Won't be going back, At least the ice cream was nice

Very grateful for the food. Massive apologies to the delivery driver for the miscommunication on our end

Driver was really nice and friendly and exactly on time. Well done and thank you

I’m not even giving them a score at the third time I’ve ordered from there and I can’t even get an order right I’m in flipping it. You’re only reading of the screen.

HAS NOT arrived after waiting for 2.5 hours!!! it's now 19:45 and it says delivered at 20:25. So they have managed to not only be late delivering, but travel in to the future to deliver it!

Items missing from order and was late

ordered this wednesday never recieved order but trying again lol...my option not shown

Ordered on just eat and was delivered wrong items - contacted the store and spoke to Adam who offered to replace the whole meal if I was willing to return it - as it’s not far I did and have to say my rating is purely for Adam as he was extremely helpful, generous and clearly puts customer service before anything else - thank you Adam and well done for a job well done 👍

The two burgers were just thrown in a box and were just not very nice especially The tower burger which was cold and dry. The seasoning on the fries was unpleasant.

Waited, stuck in the drive tho for 40 minutes. System error. Went into store and literally only got a half arsed sorry. AVOID.

Food was messy and falling out of packaging, was 10-15 minutes late, driver was friendly

Lovely food, service could of been better! Was totally ignored standing at the counter unfortunately, food took a while also, its a shame bc food was lush

Diver pulled up and then didn’t come to the door. Don’t deliver my food

Food cold and overly salty not up to usual kfc taste

Very hot food, order exactly right. Cheers!

I did not get the drink I ordered

Finger Lickin Good as per usual.

yet again something gets missed. this time the fries that I paid extra for to go to with the kids meal.

I never received my fruit shoot that I ordered

half my order is missing and I had to chase down the driveway driver as he knocked on everyone else's doors but my own.

Has definitely got a lot better recently! First time in ages I've managed to get what I ordered without having to go back! The new staff seem to have it sorted, great service and friendly staff.

Worth stopping between your shopping!

Never delivered to me even though it says it has and delivery driver has made no contact with me

There was quite a wait, not helped by so many delivery drivers picking up orders. There was one item missing in our order but that was rectified ok. We sat upstairs, and it was not the cleanest. Tables seem to be always forgotten about when it comes to cleaning.

The Original Recipe Chicken was not as it was overdone and couldn't taste the coating it was tough, hard and crispy. A disappointing meal. Chips and beans OK.

Drink missing yet again. Chicken had a funny smell, really off putting.. no idea what it was but did not eat.

not happy tonight. paid almost £15 for a bucket for one but got gravy I didn't ask for and no chips, no hot wings and the chicken was dry and Luke warm. usually good from this KFC so disappointing

I haven’t got my drink. The delivery driver told me restaurant didnt gave him one.

Great food fully loaded wraps really hot when arrived

Would rather go to a different kfc staff. Just all seem they would not be there, not helpful, and food was really poor, and some chicken was pink.

not been delivered after an hour and a half

Regular fast food pleasant workforce

Didn’t get the right order received a complete different one not happy at all!!

That buffalo burger was not spicy at all try harder next time

Terrible service, customers who order food at home wait hours for their orders!They don't weigh food in this restaurant

ordered 10 piece chicken and gravy, got six piece no gravy ucking useless

I ordered a mighty bucket for 1. The delivery was late, missing the chips, and with a side of gravy (not even ordered! ). It'd be nice if they could get my order right and delivered on time just once!

Food quality was OK but not as good as recent deliveries. Too greasy and not as fresh tasting. Old oil? OK but not brilliant.

Its a roll of the dice whether you get all of your ordered items or even the right order. Consistently items are missing, sides are wrong or someone elses food turns up. More like KF-see-what-you-get.

Great meal and friendly delivery guy

We were missing several items - not happy

Well enjoyed. Tasty Chicken Meal.

the order was missing an item. Phoned store and they wanted me to drive there to pick up missing item defeating the point of delivery. Food is good, but lack of quality control lets sprowston location down

Great and fast delivery missing drinks from my order tho

didn't get the order got a message saying delivered but no sign of food very disappointed not sure I will be using just eat again to order takeaway after this experience

Great service, great food, order complete.

Wrap was wrapped really well burgers really good but it is a bit too crispy I love it thank you

i have always had great food from this particular restaurant..still no issues with the restaurant or food..however delivery driver knocked and left quickly, leaving food on the floor, not only that im missing drink that came with the meal..this is not restaurants fault, but shoddy and disgusting delivery by driver, who gave no time for me to answer the door, leaving in a rush..this harms only just eats delivery driver, who cares apparently very little for quality, only caring to do the job poor

I am a just eat courier. #34034-6914 I came to pick up the order at 22.40 in the evening and they told me that they canceled it. They didn't cancel it. If they had, I would have received a notification before I arrived and it would not have arrived. and they did not deliver the order to me. I wrote just eat and canceled it. Authorities take action here. How can there be no chicken in KFC? What kind of nonsense is this?

Didn’t even get my order absolutely ridiculous!!

no bottle of pepsi no free popcorn and 6 skinny legs in bucket :(

The lady at the drive in was very aggressive and to the point. No public skills. Food was great though.

What happened to the fruit shoot that was missing in the order?

We were missing multiple items from our order.