KFC Norwich - Sprowston Retail Park in Broadland

Order missing several things as well as incorrect items. KFC are without a doubt the worst on QC.

Super happy to receive lovely hot food considering we are so far out of the city.

Couldn’t get the order right. Charged £2.49 for an additional piece of chicken that I never received

didn't deliver my bottle of tango

Avoid!! There is always something missing when ordering meal deals. Never an issue with deliveries from Mile Cross Lane restaurant

one and a half hours late food ok

Great delivery driver very friendly, food was nice and hot

My order was 10 minutes early. But missed two of the items I had ordered. Food was still delicious!!

my order hasn't been delivered, but you seem to think it has

Horrible missing food when it arrived it was cold not happy at all

nor delievery drivers fault but got given wrong bottle of drink and was missing my large popping chicken.

Ordered the party bucket... missing all 14pieces of regular chicken on the bone 👎👎now left very sad and very hungry still 😭😭

We were 3 mini chicken fillets short

I am really unhappy and not satisfied with the standard of the food and the time I had to wait for this order I would like a full refund as I did not eat the food and am seriously debating wether to use just eat again bad customer service

The food took nearly 3 hours to arrive with the expected delivery schedule just increasing by 5 minutes every 5 minutes for over 2 hours. When to food finally arrived nearly 3 hours after the order it was nearly stone cold.

Seems to be problems every time I've been, whether it be long queues , slow service, drive through shut completely even when it shouldn't be, runs out of fries, runs out of wraps, runs out of Pepsi. Only been to this one 3 times! Can't see this branch remaining open unless they change things.

Chicken was good, drink was missed in my order

Refund required on the order as they had run out of the fillets so no Stuffing Stacker Burger meal was delivered.

Accepted order at 17:15, arrived 18:52, could of walked there and back and still beat that time, when it arrived it was cold, swimming in grease and chips not cooked through, will never order from these again

Over 2 hours late! On opening the chips were stone cold & the chicken wasn't far off the same. Very disappointing. Doubt we will place an order again. Also the order page gives false information about preparation & kfcs actions on the delivery. Poor,

you guys are awsome, thank you so much for letting me know,you are great x

Arrival time kept being put back over an hour later than first quoted

KFC had the order ready for delivery but Just Eat took nearly 2 hours to get a driver to collect. KFC hasn’t done anything wrong. It’s Just Eats bad communication

Once again the wrong drink was delivered

We have been delievered thw wrong order, trying to phone to get correct order and no answer

the driver was very rude he refused to give me the food and demanded I give him my wifi code. only when I told him he was on the doorbell camera then he gave up and handed over my order shocking customer service

Order missing two of three items.

It's KFC . You know what u are getting

chicken was nice, chips were cold. The rice tubs were only a quarter full and the tub of coleslaw was small. I'm very disappointed with the delivery charge and all the extra charges, it makes the meal very expensive.

Sadly the chips were overcooked and cold. The burger was tasty but almost cold just about bearable. A brown paper bag does not keep food hot. Won’t order again

food was cold and soggy missing corn on the cob wiuld like a refund. thanks

Honestly don’t know why I bother going back, there’s always something missing, this time the drinks and sides, toasted wraps not toasted, prices go up but quantity goes down… maybe this time I’ll learn

Half the food was missing and forgot the drink too!? Always seems to happen here! Way too expensive for what you get, just not worth it anymore.

Always takes ages to get the food and the staff look as though they really don't want to be there

Could not understand English on order

Waited 15 mins for 3 pieces of chicken and fries. Didn't check bag, but when I got home, there was only one piece of chicken and it was tiny. One mouthful. Fries were cold. Drive was only five minutes.

very good experience, good polite delivery driver.

Very bad service, no apology for long wait on drive thru, followed by another long wait in parking. You can see the chaos thru the hatch of several teenagers who are staff acting like they are on a school trip visiting the kitchen and joking about...order was not complete when it came., an obvious lack of supervision, KFC please take the children to Mac Donald's on the NDR and see a faultless drive thru service being operated

We got our normal boneless bucket and went upstairs, they have more space and toilets to eat up there. Staff were helpful and friendly too.

Truly awful. Incredibly long wait. No rice. Probably the saltiest chicken I've ever tasted in the salad box meal.

Chicken was very greasy but rest was good delivered nice and hot

Terrible! Spent £65 and not all off the order arrived! How hard is it to read a screen and pack a bag..! Seriously!

Went through drive through. Staff took a while to take order, and she replaced one of the pieces of original chicken with 2 tiny hot wings and a very tough inedible crispy strip without any communication. Dreadful food, dreadful service.

Frankly the slowest “fast food” I’ve ever experienced. Took over 10 minutes in the drive thru to even take my order, with a single car at the window in front. Food took another 15 minutes to arrive despite being a single meal. Just ridiculous.

What can I say, the food was amazing and just tasty 😋 I've used many KFCs and this one has trumped them all, the seasoning on the chicken was just as good as many years ago when it was my favourite food... so glad we tried this one!

tasted absolutely awful. delivery driver turned up chatting to his mate on face time. very unprofessional and awkward...

Take a little bit of pride about what you’re sending out please. The whole meal was not even edible, I’ve never in my life had chicken so dry from kfc, ever! Was left thinking where did you find that chicken??? and so many missing food items… why? When I collect it, I don’t have this issue

Thoroughly enjoyed the food and the experience.

food was late. Not drivers fault. Restaurant was super slow

got a completely different order from mine

Never received my order, after waiting well over an hour, to then click back on to see it had been updated as ‘delivered’. I’d like a refund

Called fast food, sat in drive thru for 32mins, absolutely awful. Not going to this KFC ever again!!!

said 25 min for delivery ordered at 1.07pm was delivered at 2.17 pm

wrong items delivered. phoned the restaurant week passed the buck. I ended up driving there to collect another order. whilst I was there someone came in to query a missing item. avoid.

Food was still hot, absolutely delicious.. couldn’t fault it .. forgot how much I.love the chips

This is an odd one, the food obviously for KFC is good but the service let's it down a lot. Many times that we've waited over 30 -45 minutes to receive our food even when it doesn't look busy on the inside. Seems to change a lot of when it's quick or slow but I guess that is the manor of a fast food restaurant. I tend to avoid if possible and go to another like boundary road.

Driver never delivered food watched him drive off with the order

Just sat and waited at the speaker for 25 minutes just to order. Someone came on after 10 minutes and said we’ll be with you soon. After 25 minutes they came on after we spoke multiple times to try and get their attention. All we wanted was 2 sundaes. Just to be told they couldn’t do sundaes. It was not the guys fault we appreciate that, but he could’ve said there was limited product at the 10 minute mark. This is not the only poor experience I’ve had here, but it was by far the worst.

Missing chips missing popcorn chicken

Never received my food! Delivered to a totally different address. Whats the point in having a confirmation code ? It's clearly been given to someone else or worse jept by the driver. I want my money back now

Fillet Burger and chips were good but again extra piece of chicken so small nowadays. The beans this time were as they should be.

Went in, order missing half the stuff, should have checked before leaving but also they should have included the missing £15 worth of food. The food we got wasnt even what we ordered either. Theres always something wrong with this KFC

I paid 24.99 and items are missing. If they didn't rush to get orders out things wouldn't get missed and customers would be happy!!

Chicken was small sized and tasted ok, the chips also pretty good but the beans looked as though the tub had been rescued from the food bin. Usually the pot is full, looks fresh with plenty of bean juice, this time half a 'sticky' pot even on the bottom and the bean were dry with a skin over the top and looked like leftovers from another order. Did not eat!

Food was cold and arrived late kept pushing back the delivery time

Wrong order delivered. Will never use this restaurant again.

Food was cold and just not worth the money. Driver refused to bring food into reception and sat outside of the hotel despite delivery instructions

Paid a extra £3.99 for 1.5ltr bottle. Only got one can.

under cooked chips. 2 drumsticks in a 3 piece meal

Do not eat! I'm nearly dying after this food red stuff on my body, vomited everywhere, my mates kid got same stuff big temperature and vomiting, disgusting place kfc is to get ppl illness definitely.......

If you like food that is luke warm at best, takes ages to arrive when you order delivery and has several missing items, then this is the place for you. Otherwise don't order from here! Ordered again to give them a second chance. Paid nearly £50 and Co.plete wrong order arrived. Freezing cold and loads of missing items. No more chances.

ordered double bucket with kansas bites..got 2 twister wraps - which we really don't like -popcorn chicken and one portion of cold undercooked chips...no treat kfc for us then..told courier the bag was too small for bucket meal he said nothing he could do..NOT HAPPY NEED REFUND ASAP

I’ve got less than what was advertised

Slowest service ever, staff tuurnniver uigh and all seem so fed up. Food is never ready, always long queues, drive through hardly ever works

Food didn’t turned up very disappointing

Thank you for order it was nice and delicious from Anne

Our food took almost 2 hours to arrive.

just delivery fine. KFC really poor. £15 cost and missing food on last 2 orders. no refund or acknowledgement of complaint last time. hope this one is recognised. definitely a KFC issue and hope that just eat addresses it with them .

Completely wrong order and the food that was delivered was cold and soggy and disgusting

Despite writing a specific note to please send gravy they didn’t! This kfc has a reputation of giving wrong orders. Please boss look into this.

my food hasn't even arrived and your marking it as delivered

Food was yummy and hot, I had to wait a while but there were a lot of deliveroo orders ahead of me so understandable.

Gave me completely the wrong order

I ony hd 17 chips very unsatisfactory and food cold

charged for item that was not sent, had to get refund..

Food was OK once we got it....just love waiting ages whilst lots of rude, pushy deliveroo riders shove their phones in staff faces demanding their orders. Finally get food and sit down, can only say the whole restaurant felt dirty. Order a meal deal with a 2l bottle of drink.....get back to seat....no cups....how do you think we're supposed to drink???

Missing my chicken wings I paid extra for

Everything was spot on today, great delivery driver too!

Nice clean KFC, staff were polite. It is a smaller store with most of the seating upstairs. Plenty of parking.

Order delivered no fries from the sharing bucket. No extra fries that was ordered this KFC is always doing this! It’s not the 1st time I’ve had this issue

Waited at the drive for 5 minutes without anyone making any sort of contact , there was no one else waiting either just me at the drive thru , drove to the window as no one made any effort to speak , then waited at the window with yet again no one speaking to me even though they could see me waiting . Won't be going back there again

I have to say this KFC was my favourite fast food ever. Now I will never have another KFC I'm done it's awful from the coating all the way down to the chicken 🐔 I loved the gravy on my chips that is awful and as for the signature fries 🍟 absolute pants in fact my pants after a day's wear would be more appetising absolutely ruined so much better before they changed everything should have left well alone 😔

Nathan is a superstar. incredible guy great food great service

Forgotten chips and had two of the rougher bits of chicken! So meh

Food never delivered. Just Eat refusing to give a refund or credit.

Boycotted KFC for a year as last visit was unbelievably bad. Nothings changed, the menu boards in drive thru are poor, the order screen is broken, and the 'wonderful warm welcome' you receive on the speaker from the mystery staff member really makes you feel valued. The staff all looked as if they had been out on a bender for 3 days, lack of customer service skills. A well placed rocket is needed to get them moving. The food was slow....your a chicken place, all you do is chicken why does it take so long to take and process the order? The floor was dirty which was visible from the drive through window. Summary The foods over priced, the place is dirty, slow service, poor staff standards. You are so far away from industry leader McDonalds in terms of service and presentation it's a joke.

Quality of food is very disappointing, More breadcrumbs than chicken! Won't be going back, At least the ice cream was nice

Very grateful for the food. Massive apologies to the delivery driver for the miscommunication on our end

Driver was really nice and friendly and exactly on time. Well done and thank you

HAS NOT arrived after waiting for 2.5 hours!!! it's now 19:45 and it says delivered at 20:25. So they have managed to not only be late delivering, but travel in to the future to deliver it!