KFC Newport - Spytty Road in Newport

got there nearly closing time. gone through drive thru but was closed and advised to go inside the store which is fine. only two customer inside so didn't had to wait long. quick service. friendly staff.

It took ages for food to arrive and others were getting their food even after ordering after ourselves. There were 6 of us all with single orders and ended up eating at separate times.

Food was great. Service was not bad, I just had to go to the counter 3 times as things were missed from my order. We had to search for a clean table is my only reason for the atmosphere, other than that it was good

Waiting in drive through for 20 minutes only for them to say “we’re not taking drive through orders please come in to store” meanwhile they took the order in front and we had to wait to get out!!

So rude ! Slam the window on u ! Shouting at each like it’s a market place!

Paid extra for two gravy and didn’t get ANY, requested specific chicken didn’t get that, no garlic mayo. So disappointed!!

Waiting over 30 minutes for food was a disaster and a mess, and they didn't even apologize for the wait. Maybe the service is not the same

I ordered 30 quids worth of food to receive 4 pieces of chicken and a small chips

The staff are always friendly here the only thing is every time I order there is always an item missing from the bag. They always correct it on asking but would really love a 100% perfect order at some point to give the 5 star rating.

WORST. Imagine taking £50+ off someone to provide them with something that is 10% of the product you thought you were getting in the image. Shouldn’t be allowed. If I bought a car from an image and it turned out to be banged up and the wrong colour, that would be considered wrong, right???

Food was stone cold. Rice was everywhere out of the tub

Wrong water gave me sparkling and then no dip food was cold and a angry mrs isn’t what any man wants 👀🫣

Waiting over 40 minutes on when they told us 15min

Sub par food. Waited 20 minutes for a vegan burger to be cooked/made. Workers are friendly, though. I feel this establishment used to be better than it currently is. I would not recommend ordering a 'krushem' - £2.29 for a tiny cup of crushed ice and flavouring.

Just visited, ordered a zinger rice box, extra piece of chicken and medium pepsi. Not certain i actually got an extra piece of chicken, barely any rice(that was there looked overcooked) and no beans, space left in the box. Asked for the beans, just given a drizzle with still space in box, all for £9.49. Photo waa certainly not a true representation. One straw available, few forks, that area a mess. Did refund my money without too much question. KFC is normally my favourite, this was poor. Went to Aldi next door, their Korean rice and beef salad far better value at £2.49!

All food was cold. I ordered a fillet tower burger and it was just a regular fillet burger in the bag.

Order was placed with an expected delivery time of 15-30 minutes - eventually turned up in almost exactly an hour; unsurprisingly all food was cold.

given me someone else's order like it's completely not what I ordered at all, don't even know what to do with it

Floor dirty with food and rubbish. Not one clean table, most tables with rubbish on them. Pretty poor for such a large global brand.

Food was Luke warm and had no servettes with the order and delivery driver was a bit rude

Delivery was great- quick and friendly at the door. Food was poor. The twister wraps had no sauce in them and were not wrapped tightly so were messy. The zinger burger was dry and burnt tasting. Would have returned this if I was in store ordering!

Tables were not clean at the last visit.

Dirty restaurant, toilets not clean

Good chicken, but dreadful service. The management needs to get a grip of the staff.

I opted for the boneless banquet for one. It was delicious. The only real gripe I would have is the amount of time it took to be served. While it wasn't excessive it could of been quicker considering the number of staff working behind the counter

Always misses something. Fed up of asking for refund and don’t get it. Won’t use again.

Great place, good service, luv it.

Had dreadful vomiting and stomach pain after eating here 3 days ago, had to take charcoal tablets to avoid food poisoning as the stomach pain came. Please take notice of this and all the other reviews mentioning poor hygiene and avoid this KFC franchise like the plague. Go to the one near Spytty retail park or East retail Park.

Came here on my lunch break with cash only. I come in and the front desk where you order says order at the kiosk, I go to the kiosk and I have to scan a qr code order online and then after I’ve done all of that I can’t even pay cash. Always something going wrong when I come here. Highly recommend not coming here at all!

there was one set of fries, only 2 chicken fillets instead of 3. disappointed again

The food arrived but when I opened my rice box, I couldn't see the sweetcorn cob or the beans. 😔

Food arrived rock solid ,, half a piece of lettuce , & the rock hard chicken

the driver delivered someone else's order and delivered my order to someone else, l had to go to the store myself to collect the correct order

missing items. someone really needs to check orders going out as this is not the first time.

Only good thing noticed... It wasn't busy! That should have make me think. Food not fresh... You can feel that was kept long in those heaters, order came short of some items...

Tasty meal and not cold but I ordered gravy and was given sweetcorn.

Food was okay but was missing a can of drink and a portion of fries. The one portion of fries we did get was comically small. Won't be using again.

Food was cold, hardly no chips.. corn on the cob was given in both meals instead of gravy and I’m allergic to corn on the cob so cannot eat the food as it’s now contaminated. Hot wings were missing it £30 wasted down the drain

the receipt said sorry don't have no vegan burger will refund. should have let me know beforehand. Happy to upload pic

Added more salt, how to eat. just disappointed. please check that

My toddler decided to have a nervous breakdown at the exact moment I started trying to order 'drive-thru'. The staff were incredibly patient and kind with a great sense of humour about it. Also the food was very yummy!

Asked for mash patato got sweetcorn instead witch I don’t like no option for beans instead food was hot tho

Driver was at the restaurant for over half an hour. Food was cold when arrived.

I’ve not recived my order and no one is answering the phone at kfc !!! I want a refund in full

Very polite driver and great food on time.

Forgot half my order. Was meant to have extra fries and extra gravy. They didn’t give me any. Was also meant to have two pineapple sticks and I didn’t get one. On the plus side they gave me a cookie which I didn’t pay for

Lovely and thanks for the note lol

Never arrived. marked as delivered, but no contact.

In one instance, when I placed an order, I did not receive a receipt. With one of the meals, the fries were missing and the chicken pieces were the same size as hot wings. With both meals, I received sparkling water instead of Sprite. When I attempted to file a complaint online, the website appeared to have a deliberate glitch that prevented me from proceeding. Overall, I would advise against spending money or time at this establishment.

Everything was here except gravy but nice anyway

So went in after work as drive through no one’s talking! The guy on the till didn’t even acknowledge me, more interested in his just eat orders! So ignorant no apologies just ignored! Walked out went back to drive thru window! Once again just waiting and waiting do they actually want our business ??

yeat another experience when people cant count. ordered 4 boneless got three

Ordered fillet box meal . Half hour late with the smallest bit of chicken . Will not be ordering again always a let down from here

One of the best KFC I have been in. Can't understand how it's so quiet.

Waited 25min for a drive through order of just mini fillets. There were several cars parked up waiting and around 6 people in the shop when I went on to find out what's taking so long - lots of people complaining of missed items and delays. For a quiet wednesday night it seemed something was badly wrong, no apologies or explanation from staff Food was as expected from kfc

ordered 4 chicken pieces, would of been nice to of had a breast, thigh, leg and a random extra, not 3 thigh and one breast

There were 2 items in the order that I didn't order and 2 items were missing. I'm not sure how you can mistake 2 portions of mashed potato for a pot of gravy and a pot of beans. the cookies were so overcooked I'm surprised my teeth survived the bite I tried to take poor service from KFC.

Honestly food was a bit of a let down which is surprising as I think very highly of KFC's food control

Had delivery as I am disabled, order missing 6 hot wings and 4 chicken straps. When I rang I was told I could pick them up. I have no transport And don't go out. So thanks KFC you are a great help

I ORDERED A 14 PIECE BARGAIN BUCKET, I GET 9 PIECES OF THE SAME, AND 5 OTHER. I returned to the Restaurant and the attitude on the staff is horrendous. As If I was begging for food. YOUR WAY OF TREATING CUSTOMERS IS DISGUSTING. FEMALE MANAGER OR PERSON IN CHARGE HAS LITTLE OR NONE MANNERS IN WHICH TO RESPOND TO A CUSTOMER.. A 14 PIECE BARGAIN BUCKET IS A MIXED BUCKET, WITH A FEW PIECES OF EACH,, NOT 90% OF 1 TYPE AND 5 OF OTHER. I AM NOT COMING BACK TO THIS LOCATION, I DESERVE TO BE TREATED BETTER AND NOT HEARING ALL OF THE STUFF THEY ARE SAYING TO EACHOTHER ABOUT ME AND THE ISSUE. OUTLOUD....

The worst meal we’ve have had from KFC, I had the chicken meal and it was cold I ended up eating just bottom of the bun, with a few chips in there as they tasted reheated and nearly cold, great for the price I basically had, a can of coke, 100% won’t order from there again for myself!!!

stuff missing again . (gravy) cold drinks delivered warm as in same bag as hot food .

Not all of the delivery was there again

Food was cold Drinks were warm Delivery driver dumped in step and walked off Not happy

I brought a burger that was advertised on TV only to find that its smaller than the one in the advert, also the chicken was so hard in the end I gave it to a cat. The price of it is to high and I won't be going to KFC again .

My food got delivered to the wrong house and I never received my order and am waiting on a refund

Standard KFC food. Decent. Fresh clean restraunt polite staff. All you expect from KFC

sent gravy when I clearly ordered beans I want a refund

Food missing and rubbish quality looked like it had been left out for ages

Absolutely awful the chicken was over cooked and the cups was under cooked the gravy was watery! I won’t be ordering again!!!

Missing pop corn chicken from my meal and not enough boneless chicken

Food good Seating area a lot cleaner than last visit

the food was hot the courier was polite and friendly

Guaranteed items are always missing!!!!!!! this is why I like to collect! but that's not an option!

Really good service just missing gravy food mint though

Really rude delivery driver, I couldn’t hear him knocking and basically threw my food at me when I answered the door

Every time I order at Spitty KFC I don’t get what I order, tonight I paid £30 for a bucket where side missing . Shop can’t be contacted , just eat no answer. I order several time and allways happen the same , is looking like staff don’t pay atention to costumers request.

As usually order arrived incorrectly. Rice and mash potatoes were missing!

The food is great but ,any people who is part of the staff is not nice and treat the customer like children

Last 3 times of using the drive thru we have not received everything ordered. A whole meal was missing on this latest occasion...

Great but never get my bottle of pop ordered 🙄 all the time now

Corn on the cobs are off and they sent gravy instead of beans

Food fine. Not a single clean or wiped table in the entire place. Napkins empty. Salt has coke stains on the paper packets. Food and rubbish all over floor. If this is the front of house I would hate to see where the customers aren’t allowed….. Not retuning. Update: all bins overflowing

You didn’t put my mash in but put gravy in?

from the mighty bucket for 1 I only received 2 pieces of regular chicken, the rest of the 2 got wings and 2 fillers were missing

the food arrived with half of it missing. I expect a full refund within 7 days. I will no longer use this service

Family meal always downs well with the kids

Disgusting dried over cooked chicken and cold

Drive through staff member was not particularly helpful. Asked for coke & was told 'we don't have that' - not given an option for other drinks, or even 'is Pepsi ok?' Seems a bit like they're lackng basic customer service training. Otherwise, fine.

Food wasn't great and is now a bit expensive

Ordered a 4 piece meal, I got 4 LEGS.... absolutely shocking but I bet someone is having a laugh at my expense.

paid for gravy with the bucket meal and extra side of coleslaw neither of which where delivered why can't KFC staff simply pack what was ordered and paid for plus I could only get reimbursement for the coleslaw despite paying extra for the gravy

Chicken mini fillets were so delicious and crispy the gravy is nice 5/5

Fed up of being ripped off. Food portions are very small. Time to call the head office and complain

Apart from the fact there were litteraly 7 chips everything else was good. I did notice that the driver stopped for a few minutes, I wonder if he helped himself to the chips as the bag wasn't closed.

Some of the staff seem like they don't want to be there and customers are a nuisance

Asked for DRUMSTICKS in my mighty bucket as dont like any other chicken. NO drumsticks, so chicken went in bin Thanks for that

Forgot my order wasn't until I approached a member of staff and said about it. Tasted good only good point

No fries came with my Order kfc fault

Ordered at 7:30isu only just came and missing things joiners