KFC Newport - East Retail Park in Newport

Food missing-how do I get my money back!!!!! Food cold

My husband and I ordered a bucket meal with boneless chicken fillets, zinger/spicy chicken wings, chips and chicken pops. The boneless chicken fillets and chicken pops were hortible and dreadful - covered in batter with lots and lots of salts and ground pepper!!!!! You'd think, the boneless chicken fillets and chicken pops were dipped in a whole tub of salts!!!! We ate some of it BUT as soon as we tasted and realised how salty, horrible and dreadful they tasted, we threw them away!!! We were ill afterwards. The zinger/spicy chicken wings and chips were alright. This will be the VERY LAST TIME, my husband and I will EVER eat or order takeaway from KFC again!!!! NEVER EVER EAT, DINE OR ORDER TAKEAWAY AT KFC if you do not want to experience what we had to go through!!!!

Wrong order delivered, couldn't get hold of the place after several calls. ended in bin, disappointed

Customer service was awful. All portions were given in smaller sizes and certain items I paid were left out the menu. Certain staff were rude and had no apologies. Overall terrible experince

Missing food and all food was cold.

Delivery Personnel was very professional and respectful

My popcorn chicken wasn't there

chips and beans with meal was cold on first meal. but 2nd meal was hot

Delivery guy was very polite and arrived on time

AMAZING FOOD, so so good. Not amazing customer service but food makes up for it. Lovely chicken. Fresh most times. Will defo revisit

Amazing customer service…and also very fast ..thank you to faiza

Didn't have the boneless banquet

Delivery arrived on time but was wrong order had to ask for refund

Expensive and non professional staff

Didn’t add ketchup, all food fell out of packaging in the paper bag so Berger fell apart

I’m absolutely appalled by the way me and my friends was treated tonight when we went to eat here. The staff member told us to move off a table as she had just cleaned it which is totally respectable, but to slander us openly about the little mess we made after while we was eating? Like come on have some respect. We are customers, the tables are designed to get dirty I don’t understand what world the staff member lives in but we were not happy. In return we left our food without cleaning it up as we were very upset about how she spoke about us. She had the nerve to tell us that we cannot eat at the fast food place anymore as we all left. Clearly she does not how to keep her mouth shut as she keeps making unnecessary comments and it just made the atmosphere sour. The women in question is a black women and I would like action to be taken against her as she has been complained about many times by different people as her attitude is terrible. This is not racially motivated…

Drink was incorrect and food was of poor quality.

Asked for mayo in my wrap, I had some orange spicy sauce which definitely wasn’t mayo

I and my husband ordered a meal , 3 filled , a fry , plus three dips and coke 12.80 , the chips was so cold and could taste the smell of old oil . I brought the concern of cold chips , the staffs weren’t so friendly , not even an apology . Was terrible experience with food and the staffs they don’t seem professional.

I don't eat from here as there are not enough chickens in the world to supply all these take out chains! Makes you wonder what meat it actually is??

it seems to be common that standards drop with big chains but whoever is cooking and running the show at this branch deserves credit. Both times were the best kfc I've had for years!

Faiza was very kind snc helpful on drive through. Wednesday 26th March

Faauza was very helpful on the drive thru was very polite while taking order.really recommend 👌very fast service

Food was almost cold and yet again missing items.

Some of the food was cold but all in order

I took my partner and my son and couldn't believe the portion size for the price. My son and misses are not the biggest eatters and was still hungry after there meals to the point I had to buy more food. 30 quid to feed 2 grown ups and a child

Gravy has spilled out over my food

I ordered at just before 17:00 and turned up just after 18:30, it was freezing cold and some of the smallest bits of chicken I have ever seen, absolutely waste of £30 never ordering from this place again

Delivery guy was very pleasant and very polite. Food was absolutely gorgeous. Order was correct as well.

Perfect & prompt delivery. Excellent service. Thank you so much.

Food was cold and package was damaged/broken.Very disappointed, after spending £50+ of take away …

For £30.45 plus the delivery and service charge totalling £35.45 is absolutely appalling. All the food was soggy,freezing cold and two missing sides. Would never order from here again.

i places an order which was printed and attached to my bag. But I didn't actually receive any of my actual order. Just given a radom bag of food. Very disappointed.

Very saucy, one hot wing was extra spicy, one had no spice. Almost got our order wrong on the drive thru too until we said otherwise. There's better kfc's out there

They always forget stuff in the orders, the gravy was missing again today out of a 12 piece boneless bucket meal, chips are undercooked again still raw in the middle, and there was shit in the urinals and on the floor in the men's toilet.

The poor delivery driver pulled the food bag out of his just eat carry box and the gravy had been packed poorly and spilt out over all the food and bag, the paper bags soaked with gravy and food spoiled! The restaurant then wouldn’t answer phone so I had to accept order and request refund, sadly only got refund for the food and not the delivery fees and charges!

ordered x2 meals with signature chips. NO chips

ordered from 5pm and didn't get food until 7pm

all of my side no rice no gravy.

Fries missing... not happy at all

really very tasty and delivered on time excellent 👌

Fillets were missing from my order

Very fast and warm delicious food.

Food was cold and no flavour. Absolutely horrible

wrong food was given something completely

Always forget an item or a complete order and just eat never give a refund! Always out of pocket

Chicken is fresh and hot, and the place is clean, the staff could do with a smile on their face though, they look really miserable and not enthusiastic at all, but they were very helpful when I had an issues with my chicken.

I ask for hot chips and they listened for the first time thank you

Very good servise dispite the bad weather, thanks

Food was a bit cold but it tasted fine

Slow at serving even in quiet periods.

Service was good my my food came terrible, worst I have ever seen the chicken is so undercooked, there’s like 3 chips my drink is flat absolutely terrible I want a refund!

Terrible food very very dry chicken cold chips

Fast delivery but some chicken was chewy

One if the Halal KFC. It is having good space and parking lot

Do not get food from here unless you want food poisoning been sick for 3 days all because I got food from here

I’m am fed up I use this site and I always miss ing something will not be using again

yet again this restaurant cannot get orders right. missing items yet again

Missing 2 cobs and all 4 dips, not happy

I had ordered burger . Which was not warm. Staff has no manner., blaming me as if I like to ask them to warm up the burger.. ( Thankyou or sorry ) these two words must have deleted from the training booklet. Zero star will be fine.

In the movie Inception, Leonardo Dicaprio has a wife roughly the same age as him thus proving that everything that happened was a dream. Like this place, wouldn’t call it a dream maybe an average nightmare? I mean it is a bit “icky” as there is uncleaned tables but at least they got my order right.

on time delivery, very happy. Thank you.

very cold food. RESTAURANT DID NOT READ MY NOTE. SO NOT HAPPY

I ordered a Bucket Meal and received my order in a paper bag hence why the 2star because am unsure weather my chicken is complete and why did I not get my order served in the bucket instead it was presented in a paper bag…..very poor marketing strategy.

Just had my first delivery from here, uber eats driver was nice, food shocking, cold chips and barely warm chicken, no gravy, delivered beans instead, which I don't like! And warm can of Pepsi, won't be ordering here again.

Great food but yet again missing items.

Rude staff, cold food, wrong orders

Food was piping hot which is very very unusual and the delivery was really quick!

Chips were hard like they've been cooked and reheated a few times. Still haven't got tango didn't want to refund my money then spoke to boss to give me a can which I was OK with.

Shocking took ages went past my house multiple times

Visited for the very first time just now as it claims to be halal but it was the worst decision ever. Rude staff and rubbish food. Served us super cold meal and upon complaining the lady at the counter replied we picked up the order late when actually we were the only couple dining in and entire restaurant was empty. Floor was full with rubbish and there were atleast 7 people behined the counter looking at eachother faces and chatting carelessly. Such a pathetic kfc i have never visited in my entire lifetime which blames customers when they are mistaken. Would highly appreciate if the managing team hires less but respectfull and professional staff.

Very dirty thought I'd treat my dauter and eat in wish I never food all over the floor and tables someone spilled a drink on floor and all that was done was a wet floor sign put on top of it not a cleaner in sight if the food hygiene people went there it would be closed down

First time visiting was lovely and clean got our food fast to will definitely be calling again

Friendly guy easy to approach 👍👍

Disgusted with attitude of driver. He drive past my flat which is clearly numbered. When he called I walked out to show him and went back in as I have children inside and warm flat was getting cold. He left it on outside floor on tarmac over 15ft away,

Went here to collect meal, was given stale mini filet must been few days old. Chips soggy taste weird. Be careful eating from here!

The chips were dry chicken was cold everything was just a bit terrible all fry and flavourless

Prices are terrible but food was lovely

The idiots packed my can drink on top of my barely there chips. Not hygienic. How lazy are the staff? Blood* annoying

I love a good family KFC now and then,this is my closest branch. Always lovely food from here and I find the drive thru fast as well,good KFC.

First no coffee?! Is this a new policy? For such a busy operation it's sad for it to lack any prettiness. The men's toilets smelled of sewage and had no toilet paper. Not good.

Honestly the first time I’ve had KFC delivery where it was too hot to eat initially. Wonderful and I wish I’d tipped the driver more. Very happy customer.

Absolutely rubbish customer service. STAFF here quite frankly couldn't care less. Do they actually get any customer service training? Shocking really. The food wasn't much better either. Will not be returning.

Location is great while the service is not that good . Food quality I would give 3 out of 10 .. the food dies not taste as KFC standard. Drinks hireable .. water with colour they call it ice tea . Inside the store not clean at all

My food didnt come driver took it i ask for a replacement or refund got no reply this is joke i pay my hard earned money for food i didnt get it not company's it the driver fuming i am

8 wings missing, only 4 peaces of chicken not 6. this is for the second time

no chicken delivered just eat done nothing about it

My delivery has not been delivered

Did not get my gravy no hot super charger sauce cold food not coming here again waste of money all cold food warning dont come here

Ordered popcorn chicken with Alvin haider, Shimul, Fahim and others. The box was so small, not worth £2, it was at most worth 50p. Never coming again, me and my friends shall not return.

It's the worst place to visit as A fast food place, The people on Drive thru are very Angry every time they pass your food to you they don't respect you when they open the window If you ask them to give you something they say they don't have but they have , Worst Place to dine in Newport I don't recommend it it's not the restaurant fault it's the People that manage it and work for it . Every single Worker they don't have gloves when there doing the food it's 0 Food service . I don't recommend it to nobody

Food was awful. I ordered the Buffalo Tower Chicken Box Meal twice with additonal Buffalo Bites for and me and partner. We had left over chicken that been standing for hours. Bread was was really cold. The chicken they put in the burger was tiny. Looks nothing like the picture. The piece of chicken you get with the box meal was cold and had been standing for ages aswell. Burger was also dry with hardly any sauce. Wish I took it back for a refund but had other demands. £24+ down the drain. Not going there again. Service was really quick but only because they given us left over food.

So on arrival tables were mostly full with rubbish. Quite icky place, needs a good clean. However, entitled people throwing their rubbish on the floor and leaving it, not sure what's worse people with no manners or that.

food was dry and horrible delivery was amazing but food not good

It never showed up!! Says delivered

LAZY AND INCOMPETENT TO BAG ORDERS! Incredibly disappointed with the lack of attention and service at this KFC, whenever I go through the drive thru they’ve always managed to forget items I’ve ordered and when I order for delivery they amaze me how they could still manage to miss the main meals but never forget the fries that come with the meal. Best drive or order from different KFC locations from now on.

I particularly like this KFC and have visited many times over the years. The staff ate always polite and helpful. The food is usually good and freshly cooked, and the restaurant is generally clean. Not always the case in other KFC restaurants.

My food was not delivered, contacted the driver who was verbally abusive before switching off his phone. Spent hours trying to contact someone for a refund which I still have not recieved. Just eat sent an email stating they will look into my order.....how long will that take. No food but £16 out of pocket , disgusting

Came here months ago and had veggie burgers with fries. Came back for a treat, asked for veggie burger meals. Turned up with no fries. When I asked, staff member, said it doesn't come with fries as cooked in same oil as chicken 😱😱😱 husband been a veggie nearly his whole life so we were appalled. Just disgusting 🤢. Place is not very clean inside either. Staff don't seem to like being there, just blank stares of them all, horrid atmosphere. Never ever ever going back!!!!!!!

My drink was missing... not amused at all!!!