KFC Macclesfield - Silk Road in Cheshire East

Chicken was dry, very dry! It's like eating dry crackers, cardboard, sand. There was no skin on the chicken. It was so dry that even the coating fell off, probably in an attempt to disassociate with its KFC branding. Chips were anaemic and hard in the middle, and the chicken burger was dry. I'm glad I had a coke, as needed to help swallow the food that had already soaked up what little saliva I had. Service was ace, lovely staff. It's just terribly dry food.

Waited 20 minutes to try and get served, slowly realised whilst waiting, even if I was successful in being served and getting my order in, I would’ve been probably waiting even longer for any food to be made judging by the number of people waiting for their orders to be made, so ended up leaving empty handed. Maybe it was busy, maybe it was short staffed today, but an acknowledgment to customers that the store is running behind would’ve gone a long way.

Shocking food missing and couldn’t get hold of anyone so couldn’t be rectified not the first time they done this but won’t be going back

Food was fresh and service efficient. Staff was very friendly too

Never been on before very helpful staff good service and food

Missing both portions of chips missing the rice and some of the extra chicken. Paid for delivery and had to drive to get the missing stuff didn't get refunded the delivery fee. Everytime you order for delivery the order is wrong. The chicken wasn't edible on the fillet burger it was rock hard and dry like it had been there days. Seriously need to get get staff who can do the job and speak and read English then maybe order wouldn't be totally wrong. Most expensive fast food place and it's the worst by a mile

Much improved from when it first opened

Got KFC to take away. The food was hot, arrived quickly and the staff were pleasant. They got the order right too.

Waited over 20 minutes for fast food. Zero customer service. No thanks.

Whenever I visit I want to jump behind the counter and get the staff organised. They are very slow to process orders, seem to have little direction and 90% of the time, the order will be missing something. I come here once a week, but starting to think I will give up. They really need some experienced staff to make it work or a way of stopping taking orders while they catch up with backlogs. Edit: the restaurant has improved over the last few months. We are still usually missing an item, usually gravy, but the food is good and there's some new staff who are organised!

Was a little disappointed at getting all drumsticks for every bit of chicken ( we had 6 total) saw someone else go up and complain about the same thing. Also they should not display our foods ready and it’s clearly not we have to wait longer. Chicken was average.

Very nice staff and food....thank you Polly B for the quick service

We’ve been waiting for 2 hours and they never gave any impression that there was an issue, it’s now been cancelled!!

Have visited this outlet off and on over the past 6 months, and it’s been average so say the least. However yesterday I was disappointed with the service and the blasé attitude of the staff and whoever was the manager seemed to lack any form of control. We ordered on the menu screens and after paying, our number order appeared on the screen. After a few minutes, our number appeared on the ready screen. That’s when the fun started. Chips were put on the tray, but both meals were not even ready. The young lassie kept asking for the missing items, to no avail. I questioned the chips will be getting cold. They were on a tray on a heated rail, but eventually they got binned. Still no sign of main meals. Then announced a hash brown not ready and would take a further 90 seconds to be ready! So here we are over 5 minutes since our meal allegedly ready. Meanwhile rather than busying themselves with the service, the cooking staff were more interested in enjoying the banter going on. I would have thought a manager should allow a certain flexibility, but this image can be abused, which affects customer service. I wonder if they were busier, would this chaos continue. We have been in other outlets, where customer service has been 5 star. I wonder how Colonel Sanders would feel if he saw how his creation, was being tarnished by this outlet in Macclesfield? We will not be returning!

This is the worst KFC I have experienced. Food luke warm, despite delivery being quick. Half the order missing, and then when you try to call them they don't answer phone. Useless place, whoever is managing should be assessed and trained properly. Absolutely will not buy there again. Previous two visits were just as bad.

Quicke service and I always enjoy a KFC.

Drumsticks did not taste right,chips bland.Self ordering machines?got the third one to work.Not a fast food place anymore,not quite as bad as McDonald's.Price shocking,£2 more than our local one.

Upping to 4 stars as there have been improvements recently and now everything is generally as you would expect (old review below). [Still getting up and running. Food is as you would expect when it comes but it is clear there are some teething problems. Suggest only going if you have plenty of time and you don’t mind the odd mistake with your order. Hoping things improve in the coming months.]

Unlike McDonald's KFC actually serves your food hot. Fantastic is all I have to say. Good job guys at KFC

Needed somewhere for a rest break and this was open. It was great (safe and clean) for a much needed bite to eat.

I don't like food from KFC, because a lot of it is dry. Considering that it is the only restaurant in the city, I consider it normal to wait 10-20 minutes, in McDonald's it can take from 40 minutes quietly. Clean enough, even in the toilet. Nice staff, friendly and cheerful.

I'm updating my review from the "Dire wait times and cold food" the other day. I came today and it was good as it has been on most occasions.

Uber driver stole my chicken. Restaurant blocked my number.

Fast food this is not, 50 minutes wait. 😳

Easy to use payment screens, orders cooked within minutes, the staff are friendly.

Food didnt turn up, and store wasnt answering phone. Basically lost my money. Dont bother with these.

Family of 5. Very clean, really helpful happy staff, food hot and ready extremely quickly. Ideal when the kids are hungry after an afternoon in the park.

It's very slow and they also miss loads of the order.

Absolutely shocking service, poor customer service, 40 minute wait and the food was thrown together. Very disappointing.

Food was excellent, but music was far too loud. Staff have to yell order numbers over the music. Why not turn it off altogether and encourage people to chat ? Don't spend that money on a PRS music license, hand it out to your staff as a small bonus instead.

I prefer KFC for quick take away but it's ridiculous taking too much time to prepare orders👎. The front team members looks helpless to serve effortlessly. The service is poor 👎

I had to wait for 30 minutes in the morning to get a food. When the boy in front store asked the people behind the store, they were really rude, also there is a masculine guy who wears a grey shirt, he doesn't bother about customers, he was going outside all the time. I ordered a zinger burger but it was so cold. That's a bummer!!

Brilliant KFC fast service well prepared food recommended👍

Ordered delivery at 5.30pm , arrived 2 hours later with dips missing from a dipping bucket and 2 large sides that must have been lost in transit ! The Colonels famous secret recipe must have been that secret that they forgot to cook it to the recipe, lovely if you like it cold and soggy , fries were not fries as some sort of heat induction device should have been introduced as part of the process leaving them colder than a polar bears paws , the orange tango was nice though !

Not really sure why the review are so low… genuinely one of the best KFC’s I’ve ever been… only a few mistakes in the past year I’ve eaten there. Only thing it lacks is a drive thru.

Cleaning the place and blocking off access to tables at 8:30pm. Walked in and walked back out. Sort yourselves out.

If I could leave zero stars I would. Waited 90 mins for my order and the food was still not even prepared, blaming someone else is frankly just passing the buck, absolutely hopeless service. Ended up cancelling the order as they could not even tell me if the order would even be delivered. Complete garbage service, order elsewhere total lack of communication and only found out by phoning them. At this point too late to order elsewhere, thanks KFC you are useless

Edit: amending from three to four stars as it’s been much better the last couple of times we’ve been :) I love a good KFC, and am very glad we have one in Macclesfield now. However, this one is very small, and when the queues inevitably get very long, they’re queueing right next to you as you eat, which is quite off-putting. Our first order was made fairly quickly, but with the second order (to takeaway for someone else), I waited for 15 minutes before enquiring, only to learn they hadn’t noticed the order. Food was all great though, once it arrived! Hopefully it was just some teething problems as it has just recently opened, as I hope to enjoy it here in the future!

I ordered a BBQ wrap at KFC Macclesfield to take away and got a mini wrap that's half the size and still full price.

After a rocky start this joint is finding its feet . Last two visits have been kfc at its best . Highly recommend!

One of the best KFCs I've been to ,lovely staff fresh food and clean premises,5th time here now ,still 5*

Slow service and staff that didn't really want to speak, but food was fine.

On 2 occasions I ordered the 6 piece bargain bucket and on both occasions they contained 4 drumsticks and 2 other pieces even smaller than drumsticks, the food was tasteless, so needless to say I will never order from there again.

Avoid Avoid Avoid Very slow and disorganised service and that was at 7:30pm, I would hate to see it at 5pm even worse, when I got home, 2 lots of fry’s whee missing and 4.bits of chicken, it doesn’t get any worse Got to the one at hazel grove!

KFC has gone hellishly expensive. Portion sizes have shrunk as well. The chicken portion I had as an extra looked like it came off a pigeon. Gravy was like water. Not much dearer for a Nandos. Goodbye KFC.

Ordered 2 piece and 3 piece meal tasted ok but one lot of chips / Fry's had about 6 chips probably about quarter of what it should of been in the bag . I had take out so did not know until I got home and it's to much hassle for a bag of chips. Service was slow only person who looked like she knew what she was doing was a lady called Sam 😊so thank you Sam . Atmosphere a part from everyone moaning how long it was taken to get food. Seemed a bit dark inside more lighting

Horrific. Avoid at all costs. Dirty, the worst service I have ever encountered and ridiculously slow. Walked out and went somewhere else, staff didn't bat an eyelid.

Staff are friendly and help the best they can, food is hit and miss, sometimes great sometimes cold and overly salty. Would swerve when busy.

Burnt cookies and dry cold chicken today. Normally decent

Zinger delicious! Mrs Zinger was massive, mine was small... no uniformity. All should be similar size, that's why 4 star and not 5. Had to order another which was far better.

Aggressive loud music, just no need.

Bit slow, but good food and service

Service very slow, chicken was dry, chips just warm, won't be going back there in a hurry.

Food isn't as good as other KFC's. If ordering for delivery. It's always late, or things have been missed from your order.

Great service and good food, toiletries clean and tidy.

Put a delivery order in at 9:15 expecting delivery time 10pm still waiting at 11pm Having to cancel, not good enough, no restaurant contact details

Khyer the employee who served me was funny, really nice and sorted me out a fab dinner for me and the family. It's always good when employees have a laugh with you and go the extra mile. This lad was no exception. 👍 Just like to add they should absolutely change or cap kfc delivery in macc. The wait times sometimes go upto 30 mins because the delivery drivers take 4 orders at once using 4 different phones. In big cities it works as their are many other branches of kfc to compensate but in macc it doesn't same with McDonald's. They need to cap the ordering times or remove them completely. Customer loyalty will gain more profit than deliveroo

All the staff were very focused and we did not wait long considering it was lunchtime when we came. The food was fresh and very tasty! I think it was the best KFC branch that we"ve been. Keep it up guys!

Staff work very hard to provide customers with a great service, and i cant praise them enough. A tough job done well

Too long waiting at the till. Walked out. Absolute shoddy service

Chips cold chicken burger dry well overpriced for what you get definitely wouldn't recommend

Was made to wait 25 minutes (yes twenty five minutes) for two Krushems

First time using this kfc wait was ok food was nice the young man serving was helpful just disappointed they never gave me my bottle of coke

Nearly 2 hours to deliver and part of order missing. Not the drivers fault!

It was quiet, but the staff friendly and the food was up to standard, with quite a selection of vegetarian food

Terrible all round, rude and shouting staff. The portion sizes have disappeared.... pea sized popcorn chicken, the fillets have shrunk and the chips are horrendous. The cost has gone up and the sizes are gone. It didnt even seem to be fully cooked and was just slightly warm. I felt ill after eating it and will not be returning.

Took my money and didn't deliver my food absolutely dissatisfied

Totally awful apparently they only check the 1st name on the order not the number so if you have the 1st name as another order you get there 8 quid order amlmd they get your £40 plus order they are also breaking data protection laws by giving me a receipt with a customers name and phone number on

Absolute joke portion size was terrible asked for it to be changed to be spoken to baddly and said il do it again but would be worse

Great new shop.Great parking Great food.and very helpful friendly staff..

Probably the slowest service in the world. Baltic a/c whilst you wait for too long

Disgraceful. Half portion of coleslaw. 12 chips and chicken was so small I asked if it had just been hatched. Eight pounds. It's now double the price and half the portion. I won't be going back. I will make my own for a third of the price.

Best KFC I have been too in years

It seems they pack other peoples leftovers. The southern rice in my order looked like it was half eaten.

Our order was wrong , We were told to wait at the table and the missing items would be brought to us, We waited but in the end had to go and get them ourselves. The worst thing was the cleanliness. The bins were all overflowing with the overspill. bits of chicken ect lying on the floor. Not acceptable.

Burgers looked like a 5 year old packed them, wrong food provided and soda mix ratio is far too weak.

Placed an order at 9 o’clock got accepted. It is now it is now 10:20, no order hungry kids and out of pocket and 36 pound

Whilst I waited for the rest of my family to go into KFC and order the food, my dog and I waited outside. As we strolled in the area of pavement to the left of the front door, two of the largest RATS I had ever seen ambled from beneath the timber fencing at the rear of the store and strolled towards and into the culvert adjacent to the stream at the back of the store. I have no idea if they made it into the store, or what indeed their menu choices may have been had they done so - but it kinda puts you off! C'mon KFC, this is a brand new store on a brand new retail park. Get your house in order, this is the twenty-first century. These guys seemed at-home and entirely un-phased by me or my, now, barking dog. Seems like they had been here a while. Get the pest control guys in - and FAST... BTW; The food was OK. But for obvious reasons I shall be giving this place a wide berth in future.

Great KFC. 4 self-serve machines to order at and app collection also available. Staff were all great, efficient and friendly. Will definitely be going again soon.

Great service, super clean, really nice food!

Marcus was probaby one of the best servers I've ever met at a KFC. Efficient and friendly

Nice food but the app keeps going down and won't let you use the offers not good.😓

Food was piping hot, reasonable size seating area and i didn't have to wait to long, as soon as you walk through the door, your hit with the touch screens which can cause a que in the door area if busy. Would I go again 🤔, answer is yes 👍

Amazing Food, finally got a KFC in Macclesfield, unfortunately no telephone number to contact but you can still order. Great staff and extremely helpful. Favourite place to eat at the minute.

Ordered two meals via the KFC app for collection. The orders were made up fast enough and although the restaurant was busy the staff were doing their best to keep it clean and tidy. The staff somehow managed to miss part of my order which by the time I had arrived home it was too late to go back but other than that it was ok.

Im delivery guy and today 19.04.2023 after 18:00 a clock the manager of kfc was Lee,a tall guy with tatto on his arms and neck !i recive a order from just eat app and i waithing 1h to collect my order,i ask the staff many times about my order and they ignored me and sayed "you dont see im bussy?"and the shoop wasn't bussy ,always when Lee is on shift the orders get crazy!we need waith 1h to recive ours order!

Very nice modern store, staff helped me when I made a mess of my order - genuinely cared and sorted us out 👍

Awful ! Very slow service indeed. Only about 8 chips in the bag, chicken burger overcooked and dry and very small. Food thrown together and not value for money at all

Pepsi Max was flat, ordered no salad on the wrap and it had salad on it. Food was lukewarm and burnt fries.

My 2nd visit in 2 weeks. My 1st visit was better, as the wait for food was only a few minutes, and the food was nicer too. Today's visit wasn't as quick, and the chicken was a bit greasy. But otherwise OK.

It’s actually a shame I had to put one star, just like it’s a shame that the service at Macclesfield KFC is so bad. I’m not sure it’s the employees fault or the fact the premises is poorly designed and not big enough, but food is so slow, I’ve been 3 or 4 times not since it opened and not once have I been in there less than 45 minutes. Even when there had been less than 5 customers in. The orders have usually been correct which is a positive but rarely have them been warm.. Probably due to the fact half the order is sat in a bag on the side for 30 minutes while they are waiting for the rest of it. Which is not helped by the fact they prioritise delivery’s. Luckily for them the restaurant will probably do okay due to the fact their isn’t another one for miles but I’d recommend giving it a miss, unless you haven’t got anything to do for half you day!

A bit cold inside, chicken dont taste as kfc one.. prices more expensive then other kfc's for a random reason. Also took me some time to convince them to do blue light discount.

Food order was correct and still hot when I got home. It is very busy, but well worth the wait.

Service is abysmal. May aswell had gone around the back and cooked the food myself. Shocking

Wish I could give it less than one star. The angry looking customers should’ve been the first indication of poor service but we decided to give it the benefit of the doubt. Waited for almost an hour. Wouldn’t recommend to anyone!

Restaurant was very busy, but very little orders appearing on the "collect" screen, sometimes the "collection" screen was blank. Staff shouting at customers that they've ran out of things. Then the manager decided to perform a fire drill because it was too busy for staff then decided to send everyone home without a refund or any food after waiting over 45 mins. Could've continued business for those waiting. What a waste of £25. All staff need sacking. We will never visit again it's ran by minions.

Doesn't deserve one star. Ordered last night but got nothing waiting times too long and staff stood talking to each other.

Nice food, online check in did not work so had to order food at the till which was a bit of a pain. Chips were a bit soggy but overall, good.

Really disappointed very few chips cold and tasteless chicken overcooked so was chewy won't be going back soon

Had to wait over 45 minutes for our order of 2 meals I then had food poisoning that evening so won’t be visiting again