KFC London - Tower Hill in Tower Hamlets

Speed of service rubbish bo vision no passion no leadership

Tanbir was amazing staff , we were satisfied for being there 😍😍

I had lunch there day before yesterday and since then I got food poisoning. I’ve been vommitting since then, got upset stomach and nausea all the time. I couldn’t eat anything day before yesterday evening and yesterday because of this. The service and food quality are horrible plus they don’t maintain cleanliness while preparing food. Just be careful everyone if you eat there.

Got our food via delivery and the food was cold upon delivery as it was delivered about 30-40 minutes after the order was placed - which makes for a poor start, soggy fried food.. Fries were decent, alongside the generous serving of popcorn chickens. But apart from that, the hot wings weren’t hot to us though it was rather tender. Not the best in any case, probably will opt to takeout instead of delivery in future if we do crave for some KFC.

Really nice place, hidden away so no crowds

Average food in a pretty weird underground environment. Nothing special about this KFC.

Nice KFC near to Tower of London. Have to pay to use toilets

Google review's. Please make provision to give a 0 star, if not negative. Service is abysmal. The staff is indifferent. And to make things worse, THIS PLACE HAS RATS SCURRYING AROUND. When we brought to the staff attention the simply denied 😅😅 Eat at your own peril.

Avoid!! Located in a cellar, you are forced to eat in part of the restaurant under the pretext that it is 7 p.m. and that the service man has already cleaned up!! Said in a very unpleasant way of course! Otherwise nothing exceptional like all fast food!

Very bad experience! Not good people. Disgusting! Inhuman behaviour

Service by staff ramu was great ..appreciate his handwork

Pay to use the toilet in a fast food restaurant!!!! Disgusting. Will NEVER return! May never go to any KFC ever again as this shows how much they think of their customers.

I recently visited KFC and noticed something strange: my order was marked as completed on the screen right away, even though it wasn’t actually ready. As a result, I ended up waiting a long time, even though the order was “ready” only on the screen. This was frustrating, but they did give me a small bonus for the wait: two portions of fries instead of one and a large drink instead of a medium. Overall, the experience was okay, but the wait was far too long.

Nicely located KFC at the old vaults! Handy for those coming out of the museum.

Just don't get caught using the toilets without paying. Watched them throwing people out..

Food is good in general but the location and atmosphere is really cool with it being an underground kfc

Place was clean and my order was ready very quickly 3 stars because they dont accept wise cards (?), so had to pay fees on my regular card - would have walked out if I was not in a hurry. Very weird decision when located near a tourist spot

Food is bad, local KFC. Service is bad Zero atmosphere. Toilets are free for paying customers but you have to get a member of staff to let you through the turnstile. A lot of people just squeeze through and the very small toilet is always dirty because of this.

Very crowded and full of loud teens with attitude. Unfortunately this ruined our experience. Trendy decor and very different vibe from American KFC. Food was good just different from what we are used to.

Love the place! Nice kids meals and staff are very responsive! The toilet is clean I must add. 🤭

Me and my family visited to this KFC today. One of the best KFC I have ever been to. The quality of the food was outstanding. I am from Italy. so the menu is quite different than KFC in Italy. But taste is so good. Super friendly staff. They are winning their customers hearts with their wonderful service.

went to the restaurant the staff served us could not have been any more rude.not even a hello or smile. not one word was said.really bad customer service. After the staff basically threw our order at us.unfriendly, the staff love gossiping rather than attending and packing food for customers. I don't understand why they are doing this.we come to eat food after paying and not at their expense.

Team is very supportive and the food was delicious as I bought twister wrap meal deal and its good portion size fries! Overall Had great experience

No words to describe how fast they are. Excellent customer service from the staff. Chicken is fresh and delicious. Service is excellent. I’ve noticed they treat their customers with lots of respect. Really appreciate it. Restaurant is clean. I’m new to the city. Would definitely come back to this lovely place. One of the best kfc I’ve been to 👍

The bathrooms are dirty, the door doesn't lock. I paid to have access to the bathroom but the Gate nkn opened and then they opened it for everyone with a key and only myself had put in 1 pound.

Food is good, standard KFC. Service is okay, but tbh they're just interested in getting to the next person as they're usually busy when I go in. Zero atmosphere. Toilets are free for paying customers but you have to get a member of staff to let you through the turnstile. A lot of people just squeeze through and the very small toilet is always dirty because of this.

A subpar food experience, even for a KFC. The atmosphere is gritty and dingy, located in the basement of a plaza adjacent to Tower of London square. While it is relatively clean, the staff are often unfriendly and sometimes downright miserable, as noted by other reviewers. The food is greasy and simply not worth the price. I'd recommend skipping this place and choosing another dining option in the area, as there are plenty available.

The food was relatively normal but i lost my taste after seeing the bathrooms. Even tho it was paid it was very dirty

It was ok, definitely not the best KFC I’ve eaten at. Food was fairly bland and scolding hot. Service was pretty slow too.

Not exactly the best KFC I've ever had. When I've been in London. The one piece chicken was dry and tasteless and the zinger tower burger was burnt as well as dry. And the corn on the cob was so wet that it fell apart when I bit into it. Normally KFC in London is really good but this was not at all.

This KFC feels a bit grim inside as it’s located inside the vaults, low ceilings and dark. Food is what you would expect from a KFC.

The service at KFC Tower Hill is top-notch.The staff is friendly, attentive, and goes above and beyond to ensure a memorable experience.

I can’t say enough good things about the service at this restaurant.And best thing is kfc tower hill was halal.Also there food taste is very good.Very quick food service.Highly recommend.

Probally the worst KFC ive been to

KFC -sneaky - expensive Just a scam Golden McDonald's Czech 100% don't go here

Visited once food was fine but behaviour of the staff i didnt like, no proper response

The food was not up to the quality of the KFC brand, cleanliness was very poor, the way of expected taste is poor and the kitchen tidiness as well not appealing unfortunately. Sorry to say that compared to my previous experiences in different countries, here I felt local fried chicken taste.

Food was fresh and hot. Service was good.Great staff,polite, friendly and helpful. The service is always really great and I would highly recommend a visit.

Worst service ever. Arrogant staff, don't even know how to talk to customers.

THE WORST THING THAT HAS HAPPENED TO CHICKEN. KENTUCK FAAAKE CHICKEN. PLZ DON'T GO AT ALL WORST WORST FRIED CHICKEN IS EXTREMELY SOGGY. FRIES ARE LIKE FROM STONE AGE. NOTHING FRESH. PLEASE DON'T WASTE YOU HARD EARNED MONEY.

Please close this Outlet otherwise Food Poisining will spread everywhere. I request KYC to close this fake outlet

eh very pricey and so stinky very bad

Average KFC very handy for The Tower of London. But to access the toilets you have to pass through a turnstile.

We were looking for a restaurant near tower of London and found this KFC. The customer service was pretty good, and the food was good. The whole place including the bathrooms were really unique since right across from TOL.

Friendly helpful staff, sometimes delays due to how busy it is.

The staff aren’t interested chatting amongst themselves. The toilets are 50p if your not buying food you have to asked the staff to let you in otherwise, when I asked they acted like it was the most inconvenient things in the world. Definitely glad I didn’t have to pay the 50p the toilets are disgusting piss everywhere cheap loo roll just shoved in the dispenser that you couldn’t get anything out of without a fight! I’m all dark dirty and staff are rude and unwelcoming.

Good for eating quickly and not too expensive

Worst KfC I have ever been to. The place was pretty empty, person preparing orders confirmed them long time before those were ready. Long waiting time for fast food place.

Great experience having KFC in an old cellar right underneath where they used to execute people

had a wonderful experience there. really happy about their food quality and the customer service. it was quite busy but they gave an excellent service. so friendly staff. huge dining area. i ordered takeaway but after seeing the dinning space i changed my mind. will visit again for sure

the food was good, but i ordered the 6 piece chicken meal tonight but they just gave me a bunch of wings in a bucket??? i didn’t order wings?

No free sanitary facilities at least to wash your hands from the oily chicken. You have to pay extra.

Prices must go down asap!!! Food is not always fresh!!

We received our order cold. After returning to the counter, the person in the kitchen claimed to have taken them out of the fryer recently. We had to insist on getting new ones, but part of the order took 10 minutes to be ready again. Between the paid toilets, the kitchen staff (a certain Karim) who eats the products before serving them to customers or the cold dishes, I can't find anything positive unfortunately...

Food made me ill Avoid Edit. I just read some other reviews (5*) ones and a quick osint finds that it's the staff and their uber eats mates given these reviews . Total fraud.

Atmosphere was super. Like inside a tunnel. Oder time should be reduced.

The toilets here are behind a turnstile. They cost 50p, cash only. This isn't a takeaway KFC. This is a restaurant and the only way to wash your hands is by paying 50p. I got into an argument with a janitor when I attempted to bypass them - I assumed it was only there to stop tourists because who ever heard of a restaurant charging their customers to use their toilets? Whilst not technically illegal since the restaurant isn't open past 11pm and doesn't serve alcohol, considering KFC serve finger food this is inexcusably gross. I bypassed the turnstile anyway and can report that the toilets weren't clean. Whoever owns this franchise is greedy and dirty. Their payment processing went down as we tried to order so nobody could buy food. We waited five minutes but when they started calling IT we gave in. We came here for food and left with an argument.

ㄱ ㅐ Dirty,,,Koreans should not go there ㅠㅠI stopped by because I was hungry and ate expensive dirty food. I put food on the counter with my bare hands. The bathroom smells so bad ㅠㅠㅠ

I didn't like the atmosphere. Employee are rude . Food taste was also worse. According to price, quality and quantity is also bad

They forgot literally more than half of my menu, and the bathroom is closed for customers too

The customer service is so bad here. A staff called Syed he has no etiquette how to treat a customer. He gave me cold chicken wings and when I asked him to check and return he was so rude. He should not be working in here. Don't go here. Tyy different KFC outlet. BAD FOOD AND TASTE, BAD CUSTOM SERVICE.

I love the experience with this kfc. Good service and staff. And I just love the food quality. Really good., neat and Clean store

Had excellent customer service by dally absolutely wonderful attitude,clear communication and helpful explaining menu.

Quality of food is very very good I am very satisfied with food and staff as well . They treat like special guest and they suggest nice offer

Excellent customer service provide by staff and very polite.good quality food and healthy

Szału nie było i nie będzie tam. Byłem bardzo głodny jak tam wszedłem i wyszedłem. Muszą popracować nad jakością jedzenia

Commander non piquant reçu immangeable car trop épicé

Ne venez pas vers 1 heure avant la fin du service !car il faut manger très vite ,il vous presse de terminer car ces bientôt l heure de fermeture de plus toilette intérieur payante même si achat d un menu !!! Pour moi à éviter !

餐點真的一流，起碼跟別家KFC比很讚。而且薯條也很好吃！ 我明白快餐有服務的限制，說實在服務生也很盡責，不然用不出好吃的食物。而且廁所保持得可以接受。 可是位於遊客區，人流難以監控。對於硬闖進廁所及在餐廳裡叫囂的遊客，令氣氛變差。

An historic version of KFC... under the vaults.

This restaurant service vesy qualityful

This is where I tasted popcorn from KFC for the first time.

This KFC is a tasty choice for fast food! Their chicken is finger-licking good, and they have a variety of sides. Quick and satisfying for a delicious meal. [N]

The waiter was too kind; she apologized promptly for one of our meal item that was taking longer than expected and offered to bring it to our table when it was ready. Excellent customer service overall. [N]

Overall experience is very good!!

I’m a regular customer. I always visit during lunch time. The restaurant is really busy during that time. But they are super fast and giving a wonderful customer service. The staff is nice and cool. One of the best place to have a quick lunch

The worst customer service ever had. Never again to this Kfc tower hill.

Sorry, aber diesen Ort sollte man meiden. Abgesehen davon, dass man keine Servietten bekommt, sind selbst als Gast die Toiletten kostenpflichtig, defekt und schmutzig.

Szerintem a Kfc szégyene lehet ez a hely. Zsúfolt, csak egy mosdó működött, oda sem volt egyszerű bejutni. Alacsony belterű pince helység. Sötét.

The place is small, the service at the counter is chaotic. Unworthy of the Tower, but even more so of KFC!

Friendly staff behind the till, and a knowledgeable shift Runner who recommended a bucket deal when we ordered scattered bits and pieces; he made some suggestions which would get us "more" , and for less money. So we did just that! The restaurant was also quite clean, which was nice to see.

KFC in Towerhill is a popular fast food restaurant located in the heart of London. It attracts individuals from all walks of life including locals tourists and students. The vibrant atmosphere of Tower Hill combined with the mouthwatering aroma of fried chicken draws people in to satisfy their cravings. The KFC outlet in Tower Hill is known for its signature fried chicken which is prepared with a secret blend of herbs and spices. Customers can choose from a variety of meal options including the classic chicken bucket crispy chicken strips zinger burgers and hot wings. These options come with a side of delicious fries and can be accompanied by a selection of sauces and dips. The restaurant features comfortable seating arrangements allowing patrons to relax and enjoy their meals. Whether you're grabbing a quick bite during a shopping spree or looking for a place to catch up with friends KFC in Tower Hill offers a convenient and casual dining experience. The staff at KFC in Tower Hill are known for their friendly and efficient service. They work diligently to ensure that each customer's order is prepared to perfection. Additionally the restaurant takes pride in maintaining cleanliness and adhering to high-quality food standards. Located in close proximity to various attractions such as the London Bridge and Tower of London KFC in Tower Hill is a convenient option for satisfying cravings before or after exploring the area. It is also easily accessible with Tower Hill station

Best KFC in central London.staffs are very polite to customers.the best management service.real very kind gesture from the staff😍😍😍😍

OMG!Love this place.their food are so great and give smooth service. You have got to try the place mat(smiles)

Visiting from Germany. The chips and gravy are real taste.recommend giving the teriyaki box a try,amazing. Service was really fast too

I enjoy having kfc every so often but today was something else .i have never had kfc this good in the entirety of my life and i doubt i will every experience it like that again.this chicken was prefectly cooked,succulent,and falling off the bone.the batter wasn’t thick but rather light and crunchy.literally couldn’t have been done better.i ordered 3piece bucket and a cookie.the pieces of chicken were very generous.Thank-you to that chef who made it at 12.50 pm friday. You have made my day.

Pretty good kfc,located in a underground.lot of ordering machines and food comes pretty quickly.staff are friendly and the place is generally pretty clean of such a busy place.there are tables and chairs to sit down and eat.food is of a quality and standard you expect.

No te dan vasos, ni servilletas. Pedimos una ensalada y nos dijeron que no tenían tenedores que nos lo comiéramos con una cuchara. A parte de lentos en el servicio, cuando nos dimos cuenta el pedido estaba incompleto. Cuidado

Me encanta, pides tu comida en las pantallas, por cierto hay muchas pantallas y te la dan en cuestión de 2 min, me paso a mi, ambiente calmado y seguro, tienen que venir

Rien a dire au rapport qualité prix. Très propre !!! Gros bémol .... Toilette payante

Just dont go there. Food is disgusting and its dirty

Dirty or more of a dirty feeling when you come in...macabre location. You get a cheap meal in a horrible place. Atmosphere of sewers! There is no natural light at all. Areas enclosed inside as they had 1h till closing. You have to pay to use the washroom! If you don't have natural light, please flood the place with artificial one as the feeling one has getting in this fast food is awful: it's like you are in a bomb shelter. Never going back!

Very old architecture Tourist place near Tower Bridge 🌉 London Tower Bridge

Worst kfc I ever visited, specially the staff was the worst and food was prepared with no love.

Uno de los KFC más particulares de Londres con un increíble ambiente y temática. Un punto negativo a destacar fue el hecho de que los baños se cobraban 0,5 libras. Excelente relación precio calidad.

Food was tasty and met the standards of KFC. Presentation of my Mighty a bucket for One was all the chicken pieces and fries very good. .There was a big lobby available to eat in from at counters.napkins were available at all and straws there.condiments like tomato sauce or mayonnaise offered, Liked the food, I like the service.

Nice and clean restaurant. Fresh food.staff is very cooperative and food serve hot and in good time.

The branch staff is so kind and friendly despite being a fast paced restaurant. They were served in a timely manner with correct orders.on various occasions,Rashid has served us.he is very well spoken,kind and courteous.i don’t know the other staff by names but they all make up the a reliable team

Afternoon, I have experienced what can only be said as Hateful small man syndrome. We had a child with SPECIAL NEEDS! in our care who has no control over his bladder and tried to use toilet however it costs 20p we did not have a any money and couldn't find an employee as it was very busy we told him to go under as he was going to wet himself. Once he done that the employee in question came over seen began to question my partner, Who told him he was special needs which he basically shrugged off as he didn't care. Then as our child was taking a little to long in the toilet we asked if we good get into him he said no you have to pay but kept letting other past us to the toilet. Then he began getting argumentative with my partner and shouting for the manager before following us out the door scaring our child who has severe disabilities. The employee in question his name is: Rajah

Definitely one of the more weird KFCs ive been to.. its underground and it looks more like a cave… i know plenty of KFCs that are underground that take advantage of that and actually have very nice design… but this was a but unpleasant and dark