Royal China - Docklands in Tower Hamlets - Phone Number, Reservations, Reviews

The absolute best Dim Sum outside of central London. Nothing comes close the delicate creativity of the dim sum

The pinnacle of Chinese fine dining, the standards maintained are in my opinion industry leading. The Chinese written on the dish served was awe inspiring.

I was craving for good chasiu for a long time, did not disappoint. Was very pleased by both the food and the serving speed. Very relaxing weekend sitting outside given the sunny weather.

Exceptional dimsum restaurant with authentic food. All the dimsum we ordered were freshly made and served quickly. The restaurant recently had a refurbishment so all the interior is very new. They have high chair and very kid-friendly.

Nice View. Shame about the restaurant. The only person who smiled was the bar tender and the guy who brought the bill at the end. Starters were good. The mains were not. Mediocre and definitely overpriced. Decor is ok. Carpet is stained and disgusting. The worst however was the service. Waitress leaning past your face to lay the table or place food, when it’s a round table and she can walk around you, to access the whole table discreetly. Your written order is placed on your table and checked off as your dishes arrive. So crass. If it wasn’t for my friend who was taking us there for a treat, I’d have refused to pay the service charge. For an area like Canary Wharf, this restaurant is a shame.

The food and location was pretty decent and the price was about right for what was being served however, the customer service was truly atrocious. Staff barely said hello, no goodbyes or thank yous at the end either. When someone came to take our order, they were missing a few items so we had to think of another dish and the waitress just walked off. After finishing our meal nobody came to ask if we needed anything else. I had to go inside to ask to pay my bill. I was barely acknowledged and when I paid I thanked them but I got nothing back. It was a bizarre experience and I don’t think I will return as I felt so uncomfortable. Edit: it would appear that staff are pretty horrible to East Asian people.

I have very high expectations from this place as we used to come here every other weekend over a decade ago. It may be the company and nostalgia but I remember having great meals here. It’s been a while since I’ve been to Canary Wharf and the restaurant felt further from the station than I remember and probably than it actually is (and I used to work at Cabot Square). I went at a quiet time and the service was pleasant and attentive. The food was ok but not as good as I remembered. The dumpling casings were not soft and silky and the soup lacked depth. The prawn in the har cheong didn’t taste fresh. It’s all pleasant, I just have high expectations from Royal China. As with all dining experiences post covid, the bill was not cheap - just under £50 for 5 dim sum plates and a tea. Would return when in the area, though not go out of my way to visit.

Very disappointing dinner. Half Peking duck was just a very dry, oven baked duck with some pancakes, not much difference from you buy it from M&S. Nothing like the real thing with crispy skin and sliced. Dumpling in chilli sauce was just some thick-doled Shanghainese dumpling in a thin sweet soy sauce in some chilli. Nothing like the real thing. Salted fish and shredded chicken fried rice, lack of flavour. Kai Lan (Chinese broccoli) was pretty nice. Prawns in honey and black bean sauce also pretty nice. Overall, very disappointing food. The branch in Baker Street is much better. Service is good. We won’t be come back to this branch and would not recommend to anyone.

Their service is terrible, probably because they are so busy, almost no one will serve you unless you are willing to ask several times, and the food is very slow. The food tastes good.

Newer content: Ken and his new staff are cordial and knowledgeable. Combined with the fabulous decor and the wonderful Cantonese dim sum, the ambience is delightful. A must visit restaurant if you love great food. New comment: The decor has been impressive. Very beautiful. Quality of the food is still there. The sad thing is the disappearance of some of the former staff. Old comment: Great service. Great food. Not too spicy. Very fresh. Kenny, Vicky and his staff are friendly and knowledgeable about Cantonese food. Their recommendations are great. It was a delightful experience for me and my 4 friends. I was very impressed. Great experience. Tolerable waiting time.

They forgot to bring one of the dim sums we ordered and then told us they don't do dim sums anymore, and after that they still included service charge. I don't think that's acceptable behaviour

I live in Hong-Kong. This food was dry, bland, not fresh. Very expensive for a substandard chinese meal. I've had much better in the cheap all you can eat buffets in London. Can do much much better. Staff are really nice, professional.

Amazing service, good food options. Really tasty food and reasonable prices for location. Good view of the riverside.

Great food, service and atmosphere, and nice price too. We had dim sum and one dish that we shared. We also drank Jasmin tea. It tasted great and we left happy. I recommend talking the boat to see Londond from the Thames, and then eat at Royal China either before or after since it is right by the dock.

Dim sum is sensational here at this riverside canary wharf view restaurant. Thoroughly enjoyed the wok fried shrimp with garlic. Tables in the Restuarant are nice big and round able to comfortably seat 6-7 people. Staff are courteous but it took forever for the bill to be given after requested

I recently dined at Royal, located just across the river from my hotel. Unfortunately, my visit left much to be desired. Here’s why: Both entrees 45 minutes to arrive. By the time they reached our table, the food was disappointingly cold. To add insult to injury, the staff insisted we pay for the uneaten food. Their reasoning? We supposedly took too long to complain about the temperature. In reality, the dish had been on our table for a mere 5 minutes. The saving grace was the Crispy Duck appetizer, which was surprisingly good. However, this lone bright spot couldn’t salvage the overall experience. I won’t be returning anytime soon.

Kitchen staff went on break and forgot to cook half our dishes 🤬🤬🤬

An unforgettable experience , but not in a good way 🤬 . So we decided to take my parents to Royal China Canary Wharf for Dim Sum and lunch to celebrate my birthday , we have been there many times but never ever have i experienced such an absolute royal f**k up , so they basically forgot to cook half of our meal then went on their break , which became apparent when we noticed all their kitchen staff leaving to go on a fag break outside around halfway through our meal , we then waited over 40’mins before asking staff to check on our food , there response was any minute now , but all the kitchen staff are sat outside ! I’m not sure what they expected us to do but we were kept sat waiting at our table ,before we lost patience and asked the manager what was going on , again no explanation . We decided to cut our losses and told them we are leaving and paid for the dishes we had received . That apparently is perfectly normal and acceptable at Royal China. No effort was made to make amends or make things right . I was extremely disappointed especially on my birthday and this really impacted the rest of the day’s celebrations not only because we had wasted so much time waiting for food that they all knew would never arrive. I understand things like this can happen but to make no effort to make amends or offer any form of apology is incredible and I will never forget this experience and never done in any of your establishments again

Such a disappointment. Most of the food was no better than a high street takeaway, despite the much higher price. But the service was awful - we opted for a set menu (possibly a mistake) and I managed to ask “but could we substitute…” before the waiter just said “NO”. Even if that were the answer, it would have been courteous to have listened and responded politely. Then they rushed through, taking plates away whilst we were still eating - they clearly wanted us out asap. I definitely won’t go back.

I went to Royal China (Canary Riverside) for lunch more than a week ago. The restaurant environment, food quality, and waiter service were all very good, but I couldn't be more respectful towards the poor and hurried service attitude of the two male and female managers in black uniforms. . It was originally worth 4 to 5 stars, but ended up with only 1 star. I hope the boss will pay attention to the service attitude of the entire staff.

Maybe it’s not the time for snacks, except that the dishes on the side and the ones on the left are rotten, it’s okay Others are really salty The soup and shrimp are especially salty I also ordered a cup of hot water to add to the soup. No matter how much you want to drink hot soup in the future, it will be better if you drink the instant noodles soup by yourself.

A regular for my family as a cousin loves this place, the food is on point!

This restaurant deserves 0 stars. The food is okay but the waiters shout at you and gaslight you when you’ve been waiting 20 minutes and had the next number to be seated for the whole 20 minutes with a 2 week old and a 17 month toddler in tow. When confronting the waiter, I was asked to “go somewhere else” and he kept saying he can show me how everyone is seated - I said I don’t need to see you’ve done it poorly and randomly and kept a bunch of people waiting seating random people at the back of the queue who kept turning up. No apology, just telling me he won’t argue with me whilst he kept shouting at me in front of other customers. If you want lunch with a side of psychological abuse and humiliation then you might rank this 5 stars. They also dont have enough high chairs - I’ve been here with another family before and the staff shouted at us for requesting a second high chair as we have two toddlers because they needed to save them for other people who might need them. No explanation, again we were made to feel at fault so my husband went and got the chair himself. Our daughter cannot sit on a normal seat yet as she is too young. They also shouted at us at another time for asking to cancel one dish, they said we should think about things before we order … I mean people are also not allowed to change their minds apparently

This place deserves a zero star review if I could. The service is full of rather silly people who either have no sense of structure and the way they seat people is ridiculous. They were letting random people in at random times despite the fact people had numbers, then the guy called numbers in what appeared to be a random order, and then said next table would be in 40 mins to one hour. We were 2 away from the last number he called after he seated a group of 5 who came after us, and put a group of 1 and 2 together into one table. When I confronted him, he couldn’t answer except to say that I needed a bigger table as I had two young children with me and he kept saying “I’m not going to argue with you lady” and I told him that he was arguing with me. He just had no words, the waiters name was cas and he should be sent to a communications course at very least to learn how to apologise to customers for what is ultimately his mistake. He should have informed us at the outset that it was a 40 minute wait. My eldest had waited over 20 mins and was very hangry and cold, and tired as well past naptime. It’s also not good to gaslight your customers telling them they have a problem when the mistake is organisational on your part. Also you can’t walk away from someone and say “you can go somewhere else.” I will also be lodging a formal complaint with his manager if I can ever speak to them because I really don’t think this is an acceptable way to treat customers. The food in my opinion is okay, but there are better places for the price, so if you don’t want your day to be ruined by the poor service and bad organisation I would recommend trying somewhere else and will be recommending this to all my friends. Also the times I have been there the waiters have shouted at me for changing my order one minute after making it and they once refused to give my child a high chair because they had to keep them in case another table needed them as we had two children on the table. Just really poor.

Just reopened after being closed for refurbishment. Had dinner there with friends recently. The food and wine were very good and competitively priced for great quality food. The service was excellent, very attentive and dealt with a situation that could have got out of control, brilliantly.

The feathers on the roast duck were not cleaned properly.

As it is bank holiday no advance booking accepted, however, the wait was not very long. Very efficient. The food is very good and the staffs are friendly and polite. Dim sum is very traditional exactly like those in Hong Kong. Suitable for big group of family and friends.

The atmosphere was okay but the food was mediocre and the service was awful.

The Cantonese dim sum is unbeatable. It’s so delicious. The service is also very good. I must go there again.

Dim Sum fresh and tasty. Reasonable price

Ordered our starters and mains, starters came fairly quickly. after 45 minutes and calling the manager twice, he realised that our mains are not even cooking yet. Had to leave hungry. If you have spare half of a day, fantastic restaurant. Service was rude after our decision to leave without mains.

We waited over 30/40mins for our food. The people that came 15mins after us got fed and left before we had eaten. When it was time to pay for the bill we asked several staff members and they kept doing other tasks. We waited about 5/10mins to pay. We were over hungry and didn't even finish. The rice was very bland also. Price came up to £60 well overpriced

The food when served were mostly lukewarm already. No "wok hei". Avoid their version of the Peking Duck.

Food not as good as my last visit.

Romantic ambiance Seating opposite Thames Close enough to tube station Good food

Great food and amazing service, and top views.

Busy on a Saturday for dim sum, but food is great. Haven't been back for a long time but better and more affordable than I remembered

The food is absolutely great, can't fault the food. Absolutely great food, service is good. They are attentive with customer service. Thank you guys was a great first experience with my friends and my family.

Only 3 high chairs in entire restaurant. Clearly not enough for peak times at weekends which attract many families.

This was a family favourite in Shanghai but this one is a disappointment sadly. We ordered half a Peking duck, however the portion of pancakes that came with the duck wasn’t enough, so I asked for some more - the additional pancakes that then came were under steamed and dry and I was charged an additional amount for this, which I find odd given they did not portion the duck to pancake ratio appropriately. Also found it a bit strange that the wonton soup came with a pork broth instead of chicken broth. Additionally while the staff weren’t unfriendly they just didn’t really give the impression that they wanted to be here. Great atmosphere but there’s better food out there in London.

We had a lunch there and my sweet and sour chicken was inedible. The crust was too hard and the meat inside was impossible to chew. The egg fried rice was OK. This is pretty much all I ever eat in Chinese restaurants and I’ve been to such all over the world, not only in London. The amount of sweet and sour chicken I’ve eaten in my life is quite a lot and the one I had today was probably the worst I’ve ever had. I would not return and can’t recommend this restaurant.

Nice and authentic canto food. A bit pricy tho, the beef stew is the winning dish of the night.

Went after the refurb and wow what a disappointment. OVERPRICED FOR BELOW PAR FOOD. My local takeaway does better food than this place.. the sweet and sour chicken is over £15 a portion ... And it tastes like the chicken has been frozen for a long time. The funniest thing is they served us Peking duck with actual roast duck chopped up ... What a joke

Lovely decor in here. And the food was also great. The portions are quite good and appears to be a shared menu but with enough for a group for 4 to enjoy. Will return on another day.

I’ve been going here for 20 years - always fun with the staff and fantastic food

Worst Chinese I have tasted in a restaurant for a long time. I would not recommend if you want a small portion of hard squid. Portions are very small and very overpriced. Go to China Palace in Excel big portions and more variety. I had to go there the next day to make my self feel good.

Very disappointed with this restaurant. They only think about money. The price of the bottle of water is outrageous. We understand why they come by every 2 minutes to see if we want water. The dishes were not good. The chicken was not cooked and the pasta was not good. Really mediocre. At the end they add £15. Frankly, to flee. The staff is very haughty. Very disappointed by this restaurant. All they think about is money. The price of bottled water is overpriced. It's easy to see why they ask every 2 minutes if you want water. The food was not good. The chicken was not cooked and the pasta was not good. Really mediocre. At the end, they add £15. Frankly, I'd steer clear. The staff are very haughty.

The food was amazing as always! The head waitress Jenny was amazing! She was at hand everytime to make sure our experience was 5*. She provided the best service. I'll defo be coming back again soon!

Celebrated a friends birthday here on (6.4.24) and what a wonderful experience it was. The atmosphere is delightful and the food and service were impeccable. The table sat all 9 of us and we enjoyed every moment of the experience. Downside: I found the cost of everything a little pricy (but it is Canary Wharf!) and the portions of food lived up to the price. A great experience and would definitely go again as the staff were very friendly, helpful and accommodating too! 👏🏽👏🏽👏🏽

Reaaallyyyy good menus, also love the location of this branch. People will point out they’re on the more expensive side compared to some other places in Chinatown but I feel it’s worth it for the selection of dim sum and other dishes they offer which you can’t get everywhere

Unfortunately this place is no longer the same. Nice refurbishment however massive increase on prices for very little quality. I went many times last year however my last visit was very disappointing and definitely the last one.

I would strongly advise against dining here.It's a total rip-off! The dishes are like, laughably tiny, but they charge you an arm and a leg for them.Unfortunately, the food itself is also lacking in flavor and quality. This particular place is best avoided.It's a big SCAM.If you're craving for Chinese, consider exploring the restaurants in Chinatown instead.

It was my first time visiting this restaurant and it did not disappoint. Friendly staff, great food, spacious. I'll definitely be going back.

Renovated restaurant but service was totally awful! Waiters took their time to fill our tea. The food was just standard dim sum not much wow compared to any other restaurants in Chinatown. I thought it was more premium and had more standards but the choice of dim sum seems limited here. Wouldn’t come here anytime soon. And no High chair for baby! That’s disappointing!!

Great food! Lovely atmosphere there! Newly refurbished, i just love these tasty dishes!

Delicious food and a lovely atmosphere.

Been coming here for more than 21 years. Favourite Chinese restaurant in London! The new refurb is lovely. Get there before 12.30 or after 2.30pm to avoid the long wait for dim sum at the weekend.

This restaurant has just been renovated and re-opened, and the staff's service attitude is first-rate. The food tastes great. The environment is comfortable, with views of the Thames from the window, but a bit cramped. Conveniently located next to the River Thames. There is an Uber boat dock in front.

The food here is basically what you'd expect from the freezer section at the grocery store, which is why it's only got a 3-star rating. Honestly, I think only someone from Britain who can't tell the difference between sushi and fish and chips would think it's good. That's probably the only reason this place is still open in England. Also, I have to say, this waiter Kenny is the rudest guy I've dealt with in the last 15 years.

Dimsum with a side of your neighbour’s sputum. Was excited to try the newly refurbished Royal China and was sorely disappointed. Whilst the renovation looks good from the outside, it was honestly appalling how close the tables were. We are talking less than 10cm next to the next table close. For a mid-priced restaurant it felt more like a market. They also seemed short staffed for how busy the restaurant was. Definitely prioritising profits to cover the cost of the reno. We sat for a good 10 minutes and no one came to take our order so we left. The food was just decent pre-renovation anyway, but an easy option in the area. Do not bother unless you fancy being coughed on by fellow diners, which is what we dealt with on both sides before we decided to leave.

If you want overpriced Chinese food in a grand setting and don't care about the taste or its authenticity, this is the place to go. It used to be my go-to dimsum place (15 years ago), I went back recently and ordered some dumplings, and it is pretty bad. Store bought frozen dumplings taste better than this. And the service is not the most friendly also. Unfortunately, I won't be back again.

Best dim.sum 👌 worth the journey !

This restaurant never lets me down. The food is very good, specially the dim sum which is so tasty. The service is also nice and they serve the food really quick. The location is wonderful!

Looks refreshed after the refurb. There were a few little teething problems, but they also offered a 15% soft opening discount. Dishes are nice, dumplings are good too. Not as good as their Baker street branch but for this side of London it's an easy reach for all of us north Kent people.

First time in Royal china tonight at Canary Wharf, lovely Food, lovely people service was fabulous will definitely 💯 be back ! Thank you 😊

Nice Chinese food other than China Town

Good location next to the river and first class dimsums. Recommended.

For all the hype, my local Chinese restaurant in Islington was as good if not better and a half the price. Location is the only thing going for this location. Which you don't get to see unless you are by the windows. Why people wait to go here is beyond me. Visit the location, 9which has some great views.

Honestly I haven’t tried much so I will do an update to this review. I hadn’t heard or knew about them until I unknowingly found went there and saw and just tried fries. Atmosphere is best for couples and groups adults mainly who’s looking for quiet spaces

Unique sauce and nice traditional Chinese cuisine

It is recommended that your restaurant should update the opening hours information on Google Maps if it is renovated.

Great venue sitting out by the river and the the dummy sum was equally of the highest quality and variety.

spent £30 and didnt enjoy the food atall it tasted terrible! the chicken chow mein had a burnt horrible taste and the bbq sauce tasted nothing like bbq sauce it was a disaster and a waste of money will never order again!!!!!

All the food is lovely especially the dim dum Mocktails are average but presented nicely. Some of the staff aren't very friendly as others. But overall service is good Nice location with calming views

Very efficient staff and always delicious food. Don’t be put off by queues as they soon move. It’s busy because the food is perfect!

I ordered half a roast duck to take away. The 'half duck' was missing the drum stick and wing!? While the food was good, some of the duck was missing. They will ask you if you want them to chop it for you - say no, otherwise you will be getting less!

Ate here a few times recently for dim sum. Steamed items decent. Some items not cooked freshly/not delivered to table hot so quality suffered, esp fried items. Service is pretty standard, but coupled with some lukewarm items, we did raise an eyebrow when 13% was automatically added. We are not in a hurry to return.

Authentic tasty dim sum all at a reasonable price. Been here quite a few times and always forget to take enough pictures - usually too quick to get stuck in eating the food. Went there bank holiday Monday, table for 8 with 3 kids. They had a ticket system when we got there for noon but we're seated straight away. Family friendly with large tables inside. Outside space just by the river which makes it perfect location! Food is just brilliant, has always been consistently good. 5 stars! Next time will try to take more pictures 😀

It has been a few years since we had dinner in RC in canary wharf. We came to celebrate my brother's birthday as we wanted some decent Chinese food. However, the portions were small and prices were overpriced. For example, their famous lotus rice was £16.80 but portion size was for 2 people at best. Also they didn't have crispy roast pork on a Saturday night! Service was not food, no one offered us tea for at least 10 to 15mins. We had to flag someone down. Same for ordering our dishes, no one seemed to care whether we ordered or not. They added service charge to the bill and was still asking for tip when we paid by credit card. They certainly do not deserve any extra tips. I had recently been to the Baker Street branch and had better food and experience. Shame to see the CW branch so badly run. I don't mind paying more if the service and food had better value. Don't think I will go there again.

We used to live close to this Chinese restaurant and went back for a visit yesterday evening. I’m pleased to say it was as good as ever, the food was amazing. The crispy duck as a starter was wonderful. We also especially enjoyed the beef in ginger and spring onions. Contrary to some recent reviews we found the service efficient and friendly.

The food quality has gone downhill. Really sad for what was before a great restaurant. Also prepare to pay 13% more on what the menu says since the service charge is mandatory. The service was so rude we had to ask for them to remove but they refused to and caused a huge scene. Which is absolutely illegal ofcourse since it’s not subject to VAT only if it’s optional.

My ‘go-to’ dimsum restaurant in London. I’ve been coming here for many years with family and friends and the quality remains high - food is better than the pretentious stuff you find in central london.

I had relatives coming down from the North who are quite partial to Chinese cuisine. How about a walk along the Thames followed by a riverside meal? They have a dog so I made a point of checking if they were dog-friendly. No. However they have tables and chairs outside. Unfortunately it was a wet day when we arrived and my very diplomatic brother in law went in to see what was possible. Answer: we are not serving outside. We were a bit hungry at this point so my sister offered to stay outside with the dog and have a take-away whilst the 3 of us went inside. Not a great option, but my BiL went back in to make arrangements. Response: No. You can't sit outside and have a takeaway. You have to take it away! At this point I'd heard enough and went in and made it clear - politely but clearly - that I thought this was totally unreasonable and would NEVER think of eating there again. I left the place but my friend also spoke to them very calmly to see if anything could be retrieved from the situation. She wasn't sure what was said to her, but I suspect it wasn't polite. We then headed off to an Indian eatery a few metres along the riverside (Mala). Not only did we not have to sit outside but our dog was very welcome to come in. In short we were made very welcome and enjoyed an excellent meal with first class service. I'll leave it to others to comment on the food at the Chinese. Clearly customers are regarded with total contempt. There was no attempt to 'meet us half way', as you might expect in somewhere decent. If you don't have a dog you may think, no problem. But this isn't some cheapo chop suey house. You are paying top dollar for their standard items. Do you really want to experience this kind of attitude to customers? I look forward to hearing that this place is under new management. It is a great location (right by the Uberboat jetty).

Restaurant très connu à Londres pas seulement pour le Dim Sum, mais aussi pour les plats traditionnels chinois. Les plats sont copieux et des ingrédients frais et de qualité. Très fréquenté dans ce quartier d'affaires modernes à Canary Wharfe avec une terrasse sympa qui longe la Tamise où on peut passer un bon moment. Accessible par bateaux publique ou métro.

海老雲呑、海鮮炒飯、焼きそば、青島瓶ビール2本で約１万円弱でした。 6月末で1£を200円換算 盛りが良いので二人でお腹いっぱいになりました😋 席の間隔もそこそこユックリしてます。 ビールは青島しかありません。 ウェイティングでメニューを見てから食事するか否か決めたいとお願いしたら、快く対応してくれました❤ 海老雲呑はコンソメスープぽい味です、雲呑は海老がしっかり入って美味しかったです。 焼そばは柔らかい麺と硬い麺のチョイがあります。柔らかい麺チョイスで白菜やブロッコリー、キヌサヤなどが冷凍ではなくシャキシャキの歯応えなのが良かったです。 炒飯は丼ぶりで出てきます。一度蓋を取ると蓋は下げられてしまいます。冷めないように蓋を再度したかったのですが😅 海鮮炒飯は海鮮の量は少ないのですが、海老などは大きな海老を小さく切って入れていて上品な薄味で京女には良かったです 隣席を観察しておりましたらエビチリなどは華やかな盛り付けでした✨🍤✨ 日本人が旅行終盤に炭水化物がシッカリ食べたい、お米と野菜を欲する時期に何よりでした。 後に日本人駐在員さんより新金融街の美味しいお店の一軒とお聞きしました。

The restaurant is always busy, visit early on weekday evenings to avoid queuing. Unlike other Chinese restaurants, this restaurant has non-Chinese service staff as well. The tofu dish was a little bland, but the other dishes were on point.

Made a booking via their website only to find out that they don’t send confirmations and therefore no booking. Family dinner ruined. The rude staff didn’t help at all, offering us multiple tables for us but only for 90 minutes. A disgrace…..

The location is great with good view of river view, food is not up to expectation that I had for royal China, mediocre at best. Will not come back

Got off a river boat on a really hot day , sat at an outside table . Lots of staff milling around . Eventually approached by a older waitress who asked us what we were doing ....I said we'd like to order drinks . She pretty much barked at me 'only food' and walked away ...so that ended that ! . 2 things 1 you are missing a trick when there were only 3 people at one table eating 2 don't be so rude , as we won't consider this place when we do want to eat Chinese after picking up my wife from work nearby I've given 5 stars for food based on everyone else's ratings as its the service element I was annoyed at

The food was good and the location excellent, helped by a very warm day and it was lovely sitting by the river. However, the service was absolutely diabolical, I am 54 years old and I can honestly say I have never experienced anything like it. The list is to long to list but we were so discussed that we complained to the Manager who could not have cared less, his excused was that it has been hot today. In my opinion this restaurant does not deserve your money, I will certainly never go back there.

Very rude person making the reservations. Highly strung and very rude. Overall this place has missed the bus. Some of the older staff are the saving grace. Definitely the management should get rid of the harridan at the door.

On a positive the food was good and the location excellent, helped by a very warm day and it was lovely sitting by the river. However, the service was absolutely diabolical, I am 54 years old and I can honestly say I have never experienced anything like it. The list is to long to list but we were so discussed that we complained to the Manager who could not have cared less, his excused was that it has been hot today. In my opinion this restaurant does not deserve your money, I will certainly never go back there.

This has got to be the worst ever restaurant that we have been to . I would give zero stars if I could. The staff are very rude and it looks as though they don't even know the meaning of customer service, everything seemed like a chore to them. The food was bland and not great either. There are plenty of more Chinese restaurants nearby and I certainly would not go again or recommend this place to others. AVOID !! Definitely won't be back.

Staff are incredibly rude. Food took forever to arrive. First chose wine and waitress kept insisting I must have the more expensive wine because we had 15 people. Refused and she got angry. Very difficult to understand and they play in that to order the wrong things for you. We had a person on the table with an allergy to shellfish. We told them this. Rice with shellfish was bought to our table and we had no idea what anything was that was given to us and the staff had no idea either. Charged £60 extra for service charge which you can’t remove. I was looking for a reduction due to such poor service not to be charged to be abused. Food bland. Whole experience was like a fawlty towers experience! Avoid at all costs

I was hesitant to go because of recent reviews about the service but I had nothing but great service today, friendly and attentive staff. Had a dim sum lunch sat outside with a view of the river and every dish really delicious. Would highly recommend.

Never felt so ill/sick after eating food. I ordered some dumplings and a soup around 6pm, Next day, I woke up in the morning throwing up for hours, its like the food just got stuck down there and couldn’t be processed for over 12 hours. Here I am sick to my bones, I cant stand up for longer than 20 seconds. I do not wish this upon anyone, ever, be careful.

Terrible service and rude staff. We only intended to have drinks. The waiter and waitress came up to us about half an hour later and said "you can't just order drinks.' We were never told you had to order food, and that is 100% on...

Terrible service made me ignored the food just want to leave ASAP

Came for an early dinner. Asked if ok with no reservation and had been advised that we had an hour to eat. Attempted to order just a few starters to sample. We were shouted at for asking to order more than one per person of...

having been disappointed last time, i am delighted to report that the RC is back to its best again. we had a wonderful meal last evening and the atmosphere was awesome. well done and its great to have you back to your former glory