KFC Leigh - Parsonage Retail Park in Wigan

Didn't receive what I ordered, no gravy and got flavoured fries YUK 😒

Probably one of the best KFC I have been to.

Olivia served me today in the drive thru. And I cannot fault her manners and how seemingly happy she was. Makes a change when half the time they sound like they don’t want to be there, so well done Olivia. Made my experience a much more pleasant one to usual. I asked Matt what her name was when I paid he was also very lovely and polite. KFC Leigh need more staff like these two! Food was piping hot and we all really enjoyed it. Keep it up kfc

So many bad reviews, such a shame… I’ve ordered form here a few times and always had a good experience. You guys think this is the worst KFC? You haven’t seen anything lol. The wings are lovely and fresh and the chips not too heavily saturated with that horrible seasoning they use now. I really like this KFC. 4 starts though because nothing’s perfect.

Food is very nice and fresh , respect for the stuff because i served the food very quick and fresh 👏🏼👌🏼👌🏼👌🏼👌🏼 5 starssss

Went here for tea as I couldn't ne bothered to cook. KFC has got really expensive for what it is.

It's KFC what more can you say ? Always great chicken

It's KFC .... you know what your getting...

Absolutely must be the worst KFC on earth. Missing 4 pieces in a party bucket. All chicken very dry ,fries were stone cold. Salad pots were very small and to top it all off the missed off our coleslaw and hot wings. After initially complaining and leaving a complaint we received a response that it would be looked into . 3 weeks later still no response and probably will never use this brand again .Just very very poor service

The food is always well packaged and tidy definitely recommend

Depends on the staff at the time always missing things from order this happens on a regular basis

Food was good and staff was plessent

Hot food good quick service. Not over salty like ive had in the past.

The food from here is always greasy and lacks flavour. We tried it before and after it's recent refurb hoping it would improve. It hasn't. We won't be going back. Also our drive through order was incomplete but we couldn't be bothered to drive back. Avoid!

Ordered 2 fillet tower box meals No hash browns on burgers the gravy was very weak and runny And the Pepsi tastes like cleansing fluid not Pepsi Not happy with meals at all

Ordered via KFC website… Delivery driver gave me the order, I immediately recognised that it was wrong. Driver just told me I needed to phone up number on the website and left. Order was to a value of £43.97 Delivery was to a value of £17.48 Phoned to complain and after giving my delivery code and the delivery code for the order I received instead, I was told they would not be able to refund me! So I didn't receive my order, the order I did receive was £26.50 less value than what I did order and they refused to refund me for their mistake. Clearly employ people who can't read, can't do basic maths and completely incompetent. 20 mins of kicking off later a refund was apparently processed, it will be refunded 'within 15 days’ ... will I ever actually see a refund who knows?!

Orderd through online App Bucket 14 pieces and later collect from the store.10 pieces of chicken was leg pieces ,but not breaded properly,small pieces feel like it's not cooked according to the kfc standard. So unhappy about leigh kfc.

Needed to be cooked for a little bit longer very pale

Waited nearly 15 minutes at the order point for our order to be taken. Lad on the speaker wasn’t very apologetic about the situation. Seemed more focused on deliveries to be honest when we got to the window eventually. Wasn’t even any cars in front of us either. Waited around another 5 minutes at the window to be greeted.

This review applies to 3 stores I've been to. Place is brilliant, staff and atmosphere especially is miles better than a few years ago. But the food really doesn't live up to the hype. Kids love it just cos it's KFC, but honestly, food is bland, tasteless and at best mediocre. I ordered the zinger burger meal....fancy name eh! It was a flat burger, with a slither of lettuce, thin tiny piece of meat and limp fries. Better eating at home!

Good food and quick and friendly service. Their lobby host its amazing with my family. 😊

Cold food. Seem to be concentrating more on delivery orders

Do not go here after 10pm the food was all cold and stale as if sat out for hours and kept under a warmer, no gravy so ended up with coleslaw which tasted like soap 🫤, being honest I have never had a meal thats been bad from here in the 15 years I've been going but tonight was unfortunately horrible. Then to top it off they pass you your food close the window that fast and walk away so if you needed anything you would either have to knock on it or beep your horn just found it rude really. And waited AGES...

Had too wait a while. Food was starting to go cooler.

Dreadfully place ordered on just eat. Had the order accepted then they kept changing the expected delivery time. Which went on for over an hour the time kept changing so could not cancel the order so I could order somewheret or get in touch with just eat to say it was late and have them chase up and then eventually about 11pm they cancel the order themselves complete joke.

Delivery fast but the fries were missing, phoned to complain, and an extremely rude person answered saying sorry nothing I can do but blamed " just eat", .I told him this is 4th time and the last, where he just said complain to them and then he put the phone down on me. What an arrogant pig

Never been yet without having something missing love k f c but they never get it right

Service a little slow, but was quite a large order.

Worst fast food experience ever!! Waited over 40 minute for food. End up leaving it due to it taking forever and having a baby crying in the car. The manager is rude and disrespectful.

KFC was quiet with about 3 people waiting and half our order was missing. Most of the staff were having fun and laughing loads in the kitchen so mustn’t have been concentrating. However one member of staff went out of his way to make sure our order was made correctly and ensured we checked properly.

There's not much point in ordering food because you won't get what you ordered. 3 items completely wrong. Completely spoiled the experience also I wouldn't mind but the store wasn't even busy. Incompetent staff. Only redeeming quality was the 1pc of chicken. Wouldn't recommend. AVOID AT ALL COST

Had lunch there today, 17/03/24, food was served quickly, was red hot, and tasted as it should. Staff were also excellent, very polite and friendly. Will return as this one puts my local KFC (Walkden) to shame.

Upon arrival I was told I had a 30 mins wait on food so reluctantly I decided to wait as we were at the egg run at Leigh miner's so was pretty hungry as I'd not eaten all day and was getting to 7pm. Finally the 3 meals I'd ordered were ready. I then walked back and handed out the meals to the people that asked me to pick their s up. And guess what?? My meal wasn't even there. One of the ladies had the wrong order and all in all I shouldn't have bothered. I didn't even have the energy to walk back and complain so I called and called with no answer to any of the calls. Thanks KFC for totally messing up the order, this is not even the first time, £30 for 3 meals and you couldn't even get half the order right. It can't be that hard reading an order and putting the correct stuff in the bag. You totally spoiled our night away. 👍

Totally awful, I thought I'd try again after the refurbishment. But yet again they failed to add my hot wings on the order. They are a scam franchise, saving money on not adding food to take orders.

Very good restaurant, good service and clean area.

Awful experience made worse by member of staff named ella I asked for some popcorn chicken I got told to F off and go McDonald’s

Got home with my KFC and no chips in my £20 order..gutted

Best kfc I ever had was at leigh drive through.

Taste Indian food while should be no this taste

Love KFC but they missed part of our drive through order

Ordered Uber eats waited 45mins - 1 hour for it to arrive and they then cancelled my order after waiting so long.

Absolutely shocking place especially when you order through just eat or Uber. They forget everything

Spilled my drink everywhere. Kim and the team was quick to fix it. Got a free drink refill and was assured it was ok as I felt bad. Food was great lovely staff.

New Xmas menu, delicious, chicken well flavoured and the stuffing patty is tasty and very good value for money.

Chicken was dry and virtually lukewarm

Slowest KFC ever visited might have been a very busy time 😕

The food was cooked well, but an item was missing.

Bad service!! LEON is rude to customers! and really hated how no manners he had… will not be returning to my local KFC

Doesn’t even deserve a star - KIM is so rude to customers and other people that work there absolutely disgusting behaviour from her KFC sort it out

I don't eat KFC but my boyfriend does and he has worked there years ago and as I've seen the staff are friendly and idk how good the food is as I don't eat it but my boyfriend loves it

Delivery truck closed off drive through, had to get out with a broken leg went in to order food no service just watched me stood waiting to order while they constantly sent out delivery’s.

Ordered online the large popcorn chicken that should come with the boneless dipping bucket was missing. Rang but went to recording

As fast food go's it's okay sometimes little slow service considering it's fast / convenient food every time we gone the tables have needed cleaning but staff will happily clean if asked little untidy with food on floor and food package but more lazy people not binning there rubbish after eating also the bins don't seem to get empty.

For the second time I am short delivered. The first time, 6 strips rather than 8, next time 10 rather than 12. Service other than not getting my full order was fine.

Got my order wrong going through drive thru, got to window corrected it, then waited for the rest of my order to be passed something I hadn't ordered. When I told them that it wasn't mine, they closed the window and when they finally opened said i must of said it wrong..... then refunded me for it and then a lot of messing about to try order what I wanted but they didn't have enough so in the end I ended up leaving the latter end.. got back to work and realised a few things were missing, sauces, chips from a meal etc when I rang and explained the person said "oh so its only chips your missing"..... Will be avoiding this place in future

Ordered £45 delivery , got delivered to a different address and resurant says there is nothing they can do about it shocking service

Ordered food and drink was forgotten by staff got refunded for it though

Horrendous, bought 2 potions of popcorn snack boxes for my daughters and received half filled boxes. 4 pieces of popcorn chicken and a small handful of chips, avoid this one at all cost, definitely not returning

Had family feast 10 pieces over cooked and dry and half portion of chips in each portion very poor

Staff Are Very Pleasant & Informative along with the Restaurant & Toilet being Spotlessly Clean

Better than other KFC outlets...the young people were not running around and yelling..staff seemed fine..food was prepared and served promptly...tastes good

Not a lover really as the food is very bland compared to what ot used to be.....chicken was rubbery and chips over cooked...sorry....its about time we had a local Burger king....

Not the greatest KFC food. Chicken piece and fillet burger were over cooked, dry and inedible.

First time back in year as last time there could eat it..so was very pleased as food hot and good this time

One of the staff members were incredibly rude and disrespectful, when asked about missing items on our order he slammed them down on the counter along with about 20 sachets of bbq sauce when I asked If I'd be able to have one, proceeded to sweep the shop floor with an attitude dirty looking most of the people in there. When 3 meals cost £40 now I'd expect to not be treated disrespectfully of staff

Service was spot on in Leigh tonight,,well done 👍👍👍

Used drive through, food was hot and quick, small store but did the job, would use it again.

Staff helpful and food always good 😁

Gave this KFC one last chance. Sloppy service but by far the worst store ever visited. I'm never one to complain or rarely write reviews but feel the need to air my views and warn fair paying customers.

The chicken was very delicious, the fries were very nice and crunchy, the chocolate sundae is also fabulous, the garden salad was also great. The staffs were also super friendly ready to help any time.

Chicken was brilliant and served hot and quick

This is how the delivery from Delivero to our house looked like. The courier just left the package and ran away when he noticed that the package was leaking. Never again. I hope this place closes soon and Delivero goes bankrupt.

Very cold staff Disinterested in their jobs Poor interpersonal skills and attitude when I was making an order Asked for any pieces but not a drumstick and they gave me a drumstick regardless

Visited on a Friday afternoon for a birthday celebration. The chicken was off. Made my daughter and I poorly.

Waited for food, Just eat driver came in and manager shouted at him was rude and aggressive to someone who stepped in also. 29/06/2023. Staff shouting at each other in the back very uncomfortable.

Called Saturday night for the double dinner deal, burgers dry as cardboard, no sauce on no salad on just looked like the chicken had been dropped on from a height! Not good at all. Very poor. Although the lady who was at the drive through window was very pleasant, the rest of the service very poor

After having a meal from this store 9 days ago ive been very poorly with my stomach I ended up at A and E a simple was sent off and tuned out I had food poisoning the only food I had that day was ordered my just eat I will be seeking legal advice I really don't recommend this branch and not eat there ever again The bacteria that was detected in me was called campylobacter.

Ordered one delivery via just eat. Recieved and charged for 3 orders !!!!. Phoned KFC to stop 2 of the orders. Nothing they could do. Nothing to do with them. Girl on phone refused to give name or manager's name. Totally disgusting attitude and customer service.

Very narrow drive through. Wrap used to be good buy the way sauce is poured is very bad. Some area will have a lot and nothing elsewhere.

Oredered on uber eats last thing, 10 fillets for £10 and gravy, the gravy never came, might aswel not have bothered because it ruined the the meal, rang them, rude employee, couldn't careless! Blamed it on the driver even though the bags sealed, total incompetence

Who doesn't like a KFC apart from veggies and vegans, food is well cooked, shop is clean and cool, toilets self service really nice place..

Very fast service, very clean 👌

Mixed bag really the some of my chicken was delicious and some was soggy. Chips where great and staff attentive.

Stunning. Get a shop sorted. Expand you're menu. I'm hooked ... Magnificent food.. Fantastic 100%

I had chicken, rice,salad...Awesome. 😋😋😋

Really didn't like the fries . The toilets are quite dirty and the hand drier doesn't work

Drive through service not great. Second time round- missing items off my order. Ridiculous service. Have decided now not to go to this KFC.

Slow , rude , rubbish food , Starr didn’t want to be there

Great service even had staff come to ask if our food was all OK while we were eating. Amazing customer service

Like a typical British summer day, cold and disappointing.

Nice and fast delivery of food. Staff are very friendly as well. A nice chill out place.

Absolutely shocking completely wrong order from what I asked for

Not been to KFC for a long time. The food was very good.

Brilliant, food was good and it wasn't busy.

Food took ages to arrive and 2 of the meals were the wrong order. The chips and burger my wife had were cold and do fillet tower burgers need to have so much sauce on it drips out of the burger and makes it inedible to eat. One of the worst KFCs we as a family have been to. Staff were miserable. I know it was 7.15pm but they were terrible.

After a hard day at work. Placed an order for boneless fillets for a family of 4, got home found been given the wrong order . Then had to phone up travel all the way back down for a refund. Just what you don't want for your family after a day at work. What a let down.

Staff shouting rudely, untidy, some of my order was missing.

Usual tasty food but intercom not lourd enough.

Don't eat inside as they have very cold place. Look like safe money on heating:/ Also music too loud can't even hear when call you for order!

Arrived with app order, advised of the code, got told to drive around. Waited for 30m in the drive through to be told that they lost our order and close now and we’re not willing to assist. The app does not have a refund button either..