KFC Forest Gate - Woodgrange Road in Newham

This KFC is revolting. Absolutely shockingly disgusting. The worst part is that the staff are terrible and have no customer service skills whatsoever. This KFC needs to be looked at by the Head Office because it is really giving the brand a bad name. Also, if you order from here they will 100% forget something, probably the fries. The staff are not bothered and barely pay attention to the order details which is shocking but true.

Tooooo salty! Bought chicken here 3 times and surprisingly way too salty compared to one from other KFC 🙄😮‍💨. What's wrong with their taste??!

Wost kfc ever had in my life. Cooked in old oil and served burnt. Boneless peices and zinger burger were burnt and thinner than a cheese slice. Wings were burnt too. Never again will I eat kfc. Prices goes up and quality goes down. Horrendous.

I just bought an online menu with delivery for £24.42 and the chicken meat inside was not cooked, The way I cut it, you felt nauseous, and the fries were under criticism. You still have a lot of work to do to rise to the level of any chicken and cips store.

Food was prepared fresh and hot which was good Would recommend to other people to go there

Food was prepared fresh and hot which was good Would recommend to other people to go there

best place to have a great food , staff was so good behaviour with fast service the atmosphere was amazing thankyou

The service was good they was polite

3rd order in a row via the KFC app and 3rd order in a row you have not put chicken in the box meal and included 2 single chips. It’s either deliberate or complete incompetence. You get only get a minimal refund from uber delivery (in line with KFC policy) so I still ended up paying £13 for a burger, drink gravy and some cold chicken bites. You then cannot complain further, it’s criminal. KFC should be completely ashamed to be associated with this branch and its refund policy via their own app, disgusting.

Very good place and service very hot and fresh food

Luckily the food is all halal, like YESSSSSS. anyways, it's honestly the best thing ever and would rate 6 stars but can't ;[, expensive but worth it man. Overall, would recommend this place anyday, any time. 5 Stars!

Best kfc around. Staff are always so friendly

SHOCKING. Waited 40mins for a burger. Do not eat here. Shocking.

Bad service of staff and chicken is so oily half cook of chicken. Not recommended to anyone

The staff are always very busy having a chat. You would probably wait at least 5 to 10 minutes to order because they are busy having a chat behind the counter. Very rude staff and lack of English I am so sorry. The worktops and tables are very dirty

It was a great food and brilliant fast service by staff thankyou

It's a very very bad service due staff shoteg

I never going this kfc brach again because service are very bad ,staff don't know how do serve customers, no toilet facilities here.staff are very rude.

I didn't get the full order that I had placed. Via the app. Tried calling the store, without any success. To get an explanation on what happened. I don't think I will order, from forest gate branch again 🤔

Very quick service and food was to good and hot

customer service was on point. Clean place and food food

Good food and quick service . Very tasty food

Good place to eat with family and staff are also friendly with coustmers

Dirty place Poor customer service People who work there do not look hygienic at all. Food not fresh, was cold and appeared to be left for a long time inside their hot cupboard. Also their discount scanner doesn't work. And make excuses advising its the HQ fault Avoid at all cost

Good place and good staff. Service was quick and food is delicious.

Very bad staff No proper response

Food taste very good and the service so very quick and helped me choosing the right food as I was confused in getting the bucket of 10 pieces . Nice place to sit and eat with family and friends.

Good place to sit and eat . Staff are very friendly and helpful

As one of the managers son i can confirm that all the food is fresh and they close on time the reason why they don't have the ice cream machines is because their franchise does not do ice cream

Not that much greate place for dine

Chicken obviously cooked more than once, dry and brittle without recognisable trademark scent or appearance. No taste. Chips were seasoned and tasty.

The worst customer service ever. Closes early, and doesn’t care about the customers at all

My receipt no 89140321242028. 1 gentleman serve me. but he don't know how to talk. his attitude is very bad.....

At 00:45 the guy inside said there were closed when at the door say they close at 01:00. Lost a client

You'd think with the wait times that they're out back chasing chickens down to kill and cook fresh, but You'd be wrong. Food looks like its been refried, items always missing. Before it was hit and miss, now its just miss, think I'll just go a few doors down to Papa's.....

The chicken taste like chip shop chicken. I think they are swapping the secret spice with their own mixture

Not a great H&S and Hygiene procedure.

Had a little wait for the chicken but it was well worth 😋

Don’t go there it’s KFC from outside but when I got inside one of staff asked me and gave me tissue paper to clean the table which I chose to sit and eat Actually I’m customer and not the staff or cleaner to do this job Then I got 2nd bad experience from this kfc on same day after I ordered Gravy triple bucket one of lady staff called me after 10 minutes said there is something missing and said they don’t have Why she didn’t tell this before I pay I ordered gravy bucket I got non gravy bucket ??? Totally upset from this kfc Very bad service from this KFC

Visit Forest Gate KFC many occasions, the food is hit & miss, depends if you catching it being cooked fresh or been there for awhile under the heater. Chips sometimes are re-fried as I have seen this on many occasions. Service could be much better, always seen to be short on staff with the volume of orders. Had to waited over 25 mins after ordering online for collection.

Date 18/12/2023 The entire staff who were on duty that day should be dismissed. It is disappointing that the first person serving me couldn't communicate in English. Furthermore, the chicken I was served was undercooked, and I had to discard it after already putting ketchup on it. This KFC experience has been the worst I have ever encountered. I STRONGLY ADVISE EVERYONE TO AVOID THIS RESTAURANT.

One of the male workers there was very rude, especially to the female manager swearing at her because she told him to get off his phone as there were customers to be served.

Worst food ever tasted ! Got order of just eats they gave the wrong stuff , I ordered sparkling water and I get still, i ordered thigh and I get a wing, I mean can they not read the orders properly?? And worse my chicken in my burger was cold, stale and hard nearly broke my teeth plus tasted funny for which I’ve kept receipts just in case and if anything I will complain to the food standards agency as I half the burger still. Waste of money and a total waste of time- never going there again 👎👎👎👎

This place is ridiculous. It’s the second time I’ve ordered and they have not given me the correct order. I ordered vegetarian and they’ve brought chicken! It’s not even my name on the order. The driver has no clue what’s happening.I’ve tried to call them twice and no answer. Had to request a refund from just eat.

Have ordered from here three times now each time. The food has not been edible always items missing from the order food arrived in a ripped bag looked like someone had been eating from it had to throw it all away would not advise, ordering from here or eating food here

Disgusting and disappointing service. I found hair as soon as I poured my food into a plate so it’s all going into the bin. and every time I ask for a specific chicken, they nod and say yes and give me something completely different without also giving a receipt or just telling me that they can’t give it to me so its harder for me to complain. It’s so disrespectful and seems intentional. I’ve complained so many times online about the services and the response is always that they’ll let the manager know but the services just get worse every time I go there. It seems like the staff are trained to disregard orders and give whatever they want

Excellent service and the food was lovely just a bit pricey for what you get

The Asian middle age man, with a beared served me; first charging me £8.99 for a 6.99 meal, which I challenged, then I saw him top up an already half filled pepsi cup to the full and give it to me. I was in a rush, and when I sipped it was not pepsi Max, but cherry flavored! The service is disgusting and it does not seem they really want to serve.

Orderd from uber eats they messed up my order items missing from my purchase

today I've visited to kfc woodgrange with my family my experience was pathetic highly unprofessional staff especially that telugu guy and one more guy with specs they're behaving like they're serving for free...

Great test as always and service is also not good enough but not that bad.

Food was good got my delivery wrong had to walk back there

BBQ bites were overwhelmed with too much BBQ sauce , could not taste the chicken at all.

Absolutely ridiculous staff. Don’t know where they find them. Waited to be served for around 15 minutes. Extremely unprofessional and impractical staff. No one is at the till, they just chill at the back to other colleagues. Don’t ever go here. Save your money and go somewhere. A disgrace to KFC.

Avoid this place at all cost! Disgusting old chicken, they’ve refried this and it’s beyond justifiable how an establishment such as KFC are doing this! I will be writing a complaint to head office as I want to know how they are getting away with this.

I had a really rude experience with the lady who took my order today at KFC, Forest Gate. I ordered a wrap which I know is a small order. When it was ready, she was trying to give me like that without putting it in the bag. She asked as a formality if I need a bag and I said a bag would be more appropriate to which she started mumbling that’s what I am asking. I just left without saying anything. Please hire someone who can atleast deal with the customers politely. I won’t go to this branch again ever because of the rude behaviour of the staff over there!!! Pathetic customer service.

this branch is full of totally unprofessional people. They always cancel deal orders even from kfc website. Also, demanded to pay by cash and didn't accept card payment. No tissue papers no mayo no ketchup ...

Very bad experience they don’t accept payment by card . Very bad service . Employees are very rude. I visit today when I ask for scan bar code for get offer they deny to scan bar code. There is no mayo and no katchup and Ice cream machine is not working. Don’t go there Thanks

#Just Eat #online Order on the Just Eat For the best Food in Forest Gate

Today I been to Forest Gate KFC AT 11:20. I asked staff to scan bar code to let me know if I have any offers. He don’t understand what am asking literally he speaks poor English i repeatedly explaining him, still he don’t understand and he is answering only what he wants to say it’s soo irrelevant and other two staff was screaming on the each other from inside. It’s soo disappointing.

We bought two burgers deal on dinner deal for two from the app. Those burgers were absolutely disgusting and clearly the chicken was old / rotten which was deeply fried to fix. Couldn’t eat the burgers and felt disgusted . Just because it was the offer of the day doesn’t mean you will feed the customers your rotten food . Disgusting thinking from KFC . Shame on you. 😡🤮🤢

What can I say its KFC but the service is quick and I do recommend the gravy its quality 👌

Very bad experience. They said the toilets are 'not working for a long time.' I am Very surprised as to how a franchise like kfc can have toilets closed for many months. Had to eat food with warm drinks they have not cold drinks. Again very surprised how a franchise like them have no cold drinks .Then they filled the top of the cup with ice with no regards as to how we would drink. Overall bad service.

They are polite and professional

Received a completely different order.

The shape of the eating place is appropriate

Totally disorganised and felt like I was in Pakistan not uk Stuff just talked Indian language....

These staff really really need to smile... only reason why im giving 3 stars... the staff here just seem moody 24/7

The Staff, especially a couple of Ladies working here for a long time, are very rude in customer service and even are so stubborn, not to accept their mistakes, even challenge saying don't bother to visit the store in future Worst customer services Whereas, Upton Store , the staff is quite professional in services and they have excellent services with good food packaging according to the KFC standards as compare to FOREST GATE (WOODGRANGE RD) BRANCH

Shawon is very good team member

Hit and miss with this place. Ice cream machine not working but online shows it is working. Rather annoying! No mayo available and stingy with ketchup, couldn’t even provide extra to replace the missing mayo. Mini fillet was cold and portion of chips was very small! The hot wings however were nice and tasty. Needs a lot of improvement, nice seating but sort staff and big chain should have machines working and sauces available ALL the time.

Disgusting food! The chicken was definitely old and cooked over and over again! The coating was falling apart and dark! It tasted bitter leaving strange feeling on your tongue!

Fries and chicken..the best..try mega box

The food was warm but looked very dark and tasted bitter. The customer service lady didn't pay any attention to service as she was robotic.

Are you sure, you are brand? Disgusting service

As a student i got very bad experience i face problems usually in mondays and tuesdays mornings when i rush to university… Cashiers are bit lazy to serve and team leader lady from back side from burger station shouts to cashiers her tone is worse than anything she shouts at customers and staff very rude .. Need to re train them to how to behave with customers

Poor customer service rude staff they have no manners whatsoever

Avaid this store I have sent my staff to get my lunch who never been to kfc and he went to cashier asking the food and cashier was lady but on my recite name is Ridwan khan mohammed was very rude serving look like he is giving Cherety and my staff are asking a free food the lady was very rude and disrespectful look like KFC forcing her to work and not paying her salary. Brand like kfc device like this it’s really shame this unprofessional staff will give very bad impressions to the company. I don’t recommend to anyone in this store avoid

Didn’t receive my complete order via delivery

Chips are still under par. Chicken ok. No toilets so annoying. I now go next door to an Amazing chicken place.

One of the worst kfc I ever had. I did Uber and expecting mouthwatering fresh wings and chips. What I have burned skin with long feather on the tops. Such a disgrace of kfc.

Just got a family bucket, which was burnt and hard. Please don't go to the Upton park branch. Definitely check your food in their presence. Will never go KFC again.

Today we were dining in and saw that two stuff (one lady and a counter guy) was behaving horrendously with a customer just because her kid wanted to use the toilet! They were very rude and and unprofessional while dealing with her, the lady who was at the back behind the counter was so abusive and harsh with the customer that I cannot even explain in words!!! They need to change their stuffs and only keep people who can be professional with the job and behave decently with customers

So I ordered a dine in from app which costed me £4.73 after a 50 percent discount offer. I ordered through app. I did not get order number but it took money from my bank. I explained to the lady at counter who was a complete arrogant and ignorant woman. She said her shop system was experiencing some trouble. Same happened to another 5-6 people whose money was taken off but could not get order confirmation. Its just plain cloth robbery. Not happy at all

Company that hires youngsters that don't want to do their job and stand around talking and take far too long to serve customers

Very bed Experience...they miss half of my order

Very bad service food was not fresh the chicken wings was over cooked and hard and the chips was cold.not enough staff to cover busy customers.

We ordered online, well done KFC. Is my first order after one year during issues with quality and delivery but, well done, massive improvements. I ordered two times today, the wings are back to quality same as boneless chicken. Full delivery service including salt, cutlery, dips, good wrapping and lovely drivers from Justeat. 👍👍👍👍👍

They always giving short of Checken PC when you order more the give you less plz check your order when living the store as it is day light robbery shambolic making money like this when you wanted to call never answer the phone

Service was great. The food here is generally better than the Green Street branch. Not a huge fan of KFC in general, and I suspect this place gave me food poisoning.

El pollo está seco y el sabor a aceite quemado no lo Recomendo para nada el personal muy amable. I don't recommend it, it tastes like burnt oil and the chicken is dry.

Hygiene levels very poor here.... Food wasn't even 5/10. Dried chicken, rice overcooked and the chips... Where do I start, seemed as if she didn't drain the chips

really bad service. long wait. bad behaviour from duty manager , not helpful at all.

Worst service. Paid for food through kfc app, store refused to give food and threatening me to call police by the duty manager. At the end walkout from the store without food but paid for the food.

The food did not taste right, it was as if the food was cooked with old oil, not the best. KFC, are renowned for quality, this was a major let down. All good having a great store, not goid serving bad food.

Great friendly staff not a long wait

Absolutely rubbish customer service! The Srilankan lady in the till arrogantly rude with the customers when it’s busy!!

I had wing's and wrap here so many times. It's good but the only thing is if I ask for mayonnaise they say it's finished.

The food was horrible worst KFC I've ever been to

Drove 30mins only to find they closed 12:35am but Google states they close at 1am, drove back hungry, very disappointed, off kfc