The Good Friend in Newham

I've was a regular customer a couple years ago and revisit today. ordered sesame prawn toast and other items. The sesame prawn toast turned up to be a CHICKEN! When called the restaurant I was told is half and half! They didn't even try to make it right. Never again I will order from them - who knows what half and half they will serve.

the food is rubbish give ur chow mein some taste literally had to add soy sauce and it still tasted like nothing

I recently tried the Sweet and Sour Chicken from Good Friends, and it was a delightful experience. The chicken was perfectly crispy on the outside, while remaining tender and juicy on the inside. The sweet and sour sauce had the ideal balance of tanginess and sweetness, coating each piece of chicken generously without being overwhelming. The accompanying vegetables were fresh and added a nice crunch to the dish. Overall, the Sweet and Sour Chicken was satisfying and flavorful, making it a great choice for a quick and delicious meal.

Okay food but licked there finger when cooking and very slow

I ordered from this place for the first time. At the time of ordering I specifically asked for as little oil as possible in my special chow mein and special fried rice, when I took delivery of the order and opened them, you could literally see the rice/chow mein swimming in oil. Couldn’t eat it all went in the bin

curry crispy chilli chicken breast with fried rice:"Indulge in the perfect blend of spice and crunch with the Chinese item curry crispy chilli chicken breast. Paired with fragrant fried rice, every bite is a symphony of flavors that leaves you craving for more. A must-try dish that never fails to delight!"

Very friendly gentleman who served us. The food was fresh, hot and tasted amazing. Well seasoned with a nice spice! Will definitely go back for more!!

My favourite local place for a chinese takeaway

My favourite take out big portions and amazing flavours

Wrong order taken/ raw meat given the woman who answered the phone was abrupt I ask to speak to the manager as my food was delivered they said the The manager doesn’t speak my Language which by the way is English. I’m unable to make a complaint about raw meat in my food. This restaurant should be shut down immediately !!! I will be reporting this to trading standards

Awful customer service!!! Got my order wrong twice in one night. The food was disgusting and I don't believe the chicken was real chicken. I advise that their meat should be tested by the trading standards. When I called to tell them I was not happy with the order, the lady was ignorant and rude. I asked to speak to the manager and was told the manager does not speak my language. I will NEVER order from these people again!!!!!!!!

FOOD NOT FIT FOR HUMAN CONSUMPTION. Customer service awlful.

DON’T ORDER FROM THEM!! The Worst customer service EVER for a take way restaurant., the lady that answers the phone was disrespectful, rude and has an attitude problem. She told me she wouldn't be refunded me again for order she got wrong and then put the phone down.... They don’t deserve any stars. Hygiene terrible I found a gold teeth cap in my food... I guess they were chatting over the food or spitting in my food.

Horrific customer service Got delivered wrong order Customer service passive aggressive Literally forcing me to keep it instead as ,,same price,,??? !!! Asking if I've tried food delivered to me and ,,to make sure I pack it back ,, Horrible attitude when on the phone Never again ordering from there

Ok I been here a couple times just for convenience and it was mediocre Just ordered a special curry no seafood as I’m allergic and got this I was a chef for a while and I’m not even sure if what’s in the picture is meat It was Basicly mushrooms and onions and whatever the hell that stuff in the picture is I wouldn’t even give to my dog Ended up wiv a Maccies Avoid avoid avoid

Do not order the roast duck with plum sauce absolutely disgusting. The sauce was not even a plum sauce is was some thick ooze. This place has been going down for sometime. I will no longer be ordering from this takeaway shop again. When call them to express that they must of sent me the wrong meal, they said the chef said it was correct and put the phone down. So just wasted my money.

Terrible service/customer service. Said food and delivery would take an hour and a half. After that time I still hadn't received my food. I rang 5 mins after latest time. They said the driver was on their way. 10 minutes later I call again as still hadn't arrived. They said they will be a further 10 minutes (still no apology). I then rang up 10 minutes later, 3 rings it took me before they picked up. I asked for a refund (still no apology), they put the phone down on me 3 times, not confirming that I have asked for a refund. I explained I had 5 kids to feed all under 10. (Quiet and yet still no apology). I then rang again and they said the man was outside, which was yet another lie as I was outside. I mentioned refund again she said we can't, you have to do it through just eat (still no apology). I will never use them again! Utter shambles of a place, rude and and unprofessional!!!

Twice now I've had issues and it's from their wrongdoing. First was hair in my food - got all the way home, had to call up to notify and had to drive back to get an exchange, there was NOTHING ADDED for good will gesture by them for this. Second was the wrong order, by a young girl taking the order, I ordered salt 'n' pepper ribs as always, again only finding out they had given me purely dry ribs (no salt 'n' pepper seasoning at all) once I had driven home. I called up and was told I "won't get anything free" but will get it swapped only if I returned the wrong item. Despite this requiring an additional drive there w/petrol and back at cost to the customer. She told me "but you said you wanted them dry". Of course I want the ribs 'dry', this is a rubbish excuse she used for getting the order wrong, that I said I wanted them dry. Salt 'n' pepper comes dry not wet. But that doesn't mean I don't want them to be salt 'n' pepper ribs anymore. I think they need to work on their understanding of the answers to their questions. One thing doesn't negate another. Me saying I want the ribs dry doesn't mean I no longer want them to be salt 'n' pepper if that's what I initially specified. It's just education. They seem to be hell bent on minimising their costs while putting customers costs on the line without offering anything in return when they get things wrong. This is greed and not best practice. If you make an error that requires a customer to be at a loss, you as a business must go above and beyond, they must learn this lesson. It alters the experience when they argue and make you eat their food mad at them, and they don't see that the customer makes their business Oh and in 2023, they still only take cash and not a card machine? I wonder why that is. Given the amount of business they generate, the cost of running a card machine is not the issue, maybw it is easier to fiddle the finances - it is very inconvenient for customers when many of us are cashless

The food is good but the services offered leave much to be desired, they gave me the wrong order and I had to stay without food

Bad services, I did not receive my food, I called many times no answer.

This Chinese takeaway restaurant is one of the best in the area. Their food is consistent in flavour and service. I would definitely recommend.

I always order and collect in person. Fresh food cooked quickly.

Worst food ever,Singapore vermicelli had barely any meat in them,chicken satay tasted horrible,all ended up in the bin.avoid

The kitchen is so dirty.... disgusting

Awful - would not recommend. My flatmate ordered the Singapore chow mein and chicken balls and has been violently throwing up for the past day with terrible food poisoning. Chicken balls, upon inspection, after eating a few, we had realised were very undercooked. The vegetarian Singapore fried rice was very bland and dry - tasted very stale. The vegetable spring rolls were soggy and oily. Wouldn’t even give this place a one-star rating given how unwell it’s made us, and certainly would not recommend.

really nice food and delivery time is quite slow hope them can improve it

Has great food! Their rice bowls are in big portions so you're in for a treat. Great comfort food.

I have been coming for the lat year looks clean at the front but the kitchen doesn’t and I just saw one of the kitchen staff picking chicken from the floor when getting orders ready, I’m definitely not going back.

Amazing service even if they forgot my item customised, I was very surprised by the quality of attention and service by Audrey and how she served me. Working in the hospitality business I know people that are good are hard to find especially with customer care and complaints but my complaint was dealt professionally and with awareness of fault and apologetic. Thank you

They change the order from the deliver several times. So of you ordered for 8pm, if you are lucky you will have it at 9.30pm... And of course the quality of the food gets bad

Their food is excellent, but one guy who answered the phone got my order wrong three times even the delivery guy was fed up re-delivering. Told the guy at Good Friend what number my meal was on the menu and still he got it wrong. Ended up with nothing to eat. Not so Good Friends after all haven't been back since. Update-August 2022 The only way that you can guarantee that the food is of an excellent standard it is better to go there in person. Ordering by apps means that a meal is probably rushed along with everyone else's delivery orders.I have now updated my score to five stars😊

Ordered take away in store. Staff took the time to understand and customise my Szechuan Chicken dish to include a generous portion of Sichuan peppers. Very tasty! Also enjoyed the King prawn fried rice. All done in 10 minutes.

I ordered Crispy “Beef” in salt and pepper. Food arrived cold as i prepared the food the crispy beef was very hard and hurt when we bit bare in mind theres no sauce so it is VERY dry . we took couple bites out of different parts no beef in none of them i called up to complain i was told it was our fault!! No replacement could be sent as we are”too far” but yet they delivered it to us and the beef is there but its very tiny! Mate its just batter with no taste i couldnt eat it so had to place another order else where. Do Not shop here save your money worst Chinese ever!!!

I ordered Crispy “Beef” in salt and pepper. Food arrived cold as i prepared the food the crispy beef was very hard and hurt when we bit bare in mind theres no sauce so it is VERY dry . we took couple bites out of different parts no beef in none of them i called up to complain i was told it was our fault!! No replacement could be sent as we are”too far” but yet they delivered it to us and the beef is there but its very tiny! Mate its just batter with no taste i couldnt eat it so had to place another order else where. Do Not shop here save your money worst Chinese ever!!!

Have decent vegetarian options that are super tasty, fast takeaways and although it might be a bit difficult for take the orders, this palace is a hidden Chinese gem in Stratford. ❤️

Food is great, one of the best Chinese takeaways I’ve had. Personal favourites: salt and pepper chicken, veg chow mein is incredible, duck with mushrooms also really good

Best Chinese takeaway in the area. Always consistently high quality.

Best food in the district. My go to place for everything.

Really good Chinese food. A little pricier, but worth it for the quality.

This Chinese restaurant is the best in the area, the food is amazing and they deliver really fast!

The best Chinese food in Newham. Been using them for years and have tried different places but they never compare to Good Friend

Food is amazing , order every week. Never disappoints me. Since we have ordered from here we dont order from any other take out.

Great for the price. Can't expect more!

I ordered sweet and sour pork balls, steamed prawn dumplings and banana fritters in syrup, I had some issues with my phone number but the restaurant was very friendly and made sure everything was okay, the delivery was fast and the delivery guy was very nice too. As for the food everything was good, the prawn dumplings were specially tasty and the portions aren't small!

Pedimos una comida para llevar en línea desde aquí, veinte minutos después de que debía llegar, llamamos para ver dónde estaba nuestra comida, y nos dijeron de una manera muy grosera que el conductor había venido a entregar la comida, pero no tocó en la puerta, al preguntar por qué no llamó a la puerta, me colgaron groseramente. Llamé de nuevo y me dijeron que la orden se había cancelado debido a que no había respuesta y que no volviera a llamar. Horrible servicio al cliente. No ordene desde aquí.

Great prompt service and good food and portions

Original taste and good service

Love the food here always tastes amazing! Especially love their soup selection

Delivery usually arrives way before the standard 45 minutes waiting time. Ordered the other day and my food arrived in under 20 minutes. Food is very reasonable.

Food could be a little more better but tastes Chinese. Good service.

Been ordering from Good Friend take away for many years now,I've gone to others for just a change,nowhere near as good so come back to Good friend again! Very good value for money,very good variety of food,and though I don't mind waiting they always deliver within half hour,One time we had bad thunder and lightening and pouring down and he still made it within time!

Bad food, blund, No taste at all. Disappointed ☹️

They delivered the food on time however the vegetarian noodle option was disgustingly over-spiced and peppery. The chicken balls were barely cooked. Overall would not recommended and would not order from them again.

The food was not as fresh as usual. It tasted like the food was cooked days before the delivery, then re-heated and delivered to my address. I'm Not impressed at all!

So delicious! 很正宗的台湾鸡排 好吃😋 阿萨姆奶茶也好喝！

more like bad friend!!! The food didn't come for an hour and the driver made up he rung the house and someone said they didn't order. When we complained the food came cold and it wasn't even tasty.

the food was delicious. would defiantly order from here again.

amazing food as always which is great value for money. will certainly be reordering

great food, great service. delicious and portion size is very good. thank you

The crispy duck is amazing,noodles and rice are good,not very impressed with the sweet and sour pork hong kong style-batter and meat were ok, but had too many onions and the sauce was not to my taste. Good overall, I will order from them again.

Good food. However, some chicken balls were overdone. Good portions.

Arrived in great time, hot, fresh and delicious! We as a family enjoyed it. We will definitely order again in the future.

Always order food from this place, always fresh and tasty. keep up the good work guys 👌🏾

Great food. A guy was very rude on the phone to me once but that hasn't stopped me. Best spare ribs for miles.

the food was fine but we were promised free prawn crackers and a bottle of Fanta which were not delivered

over cooked chicken, unable to eat all went into the bin

I have ordered previously which was nice but this time around I had items missing from my order & a dish that I order (from another chinese restaurant) did not come as expected. overall disappointing. ohh well the delivery time was great but food not so good.

Late. I ordered 6 spring rolls and only got 5. No shredded duck but just duck on rice. Terrible. Never again

good. friend more like Robin Hood salt. chilli chicken rubbish bean sprout overload in everything else. will not. order again watery rubbish thanks for the. tango that was the best bit

great food! Second time ordering from there too! great value and taste.

I ordered food here, I had a party the food was amazing. I wasn’t satisfied with two out of 4 of the dishes but the restaurant know why. HOWEVER, they did a GOOD job at rectifying this and made me a fresh batch... will I order again? Yes. 7.5/10

lovely food, friendly service, early delivery. Top marks😎

crab and sweet corn soup was good. chicken and mixed veg was a bit bland. I’ll probably try different things on the menu before making a decision on them.

Excellent food, excellent service. The first delivery was early but had exploded in transit. The driver was great. No quibble change and delivered by the estimated time. Lovely food, as well. Great takeaway.

perfect as always, would highly recommend

Really good food, expect the duck with pineapple was very over done but overall the restaurant service 10/10, note you have to tell them if you want crackers or a drink!! But they were great and sorted it quickly. Would order again. Overall like an 8.5 out of 10

Really lovely food, honey ribs didn't taste like honey but apart from that, the rest of the food was nice.

Always happy with this Chinese, always my first choice. Really recommend.

food arrived early as usual. Although an item was missing from the order once a call was made to the takeaway, it was promptly delivered. Outstanding couldn’t ask for better service.

Great portion sizes and tasty food.

disgusting and tastes awful - legit worst meal I’ve ever had.

Chicken balls tasted stale. Chewy chicken: not what I ordered.

The food itself tasted nice but there was so many egg shells in it which put me off! 👎🏾 big let down

food was over an hour late not acceptable!

Amazing food, super fresh and tasty. Delivered early, will 100% order again, very impressed.

Food was delicious and it arrived early! Definitely ordering again!

I often order my food from good friends foods always lovely however tonight I've been trying to get through to them for over 40 mins and the line is constantly busy.. when I finally get hold of them the lady was rude she has no customer service what so ever it's not the first time she's been rude the lady has no manners at all.. I find it very disrespectful to be spoken to In the manner I have been.

Food was hot and quickly delivered but just wasn’t all that tasty. Crispy shredded beef had a weird fishy flavour to it. Roast pork chop suet was passable.

We asked for no drink but crackers instead and they still have us drink

Delicious food. Good service and I would recommend

Singapore noodles nice and spicy, this is what we were really after, the chicken curry was too sweet and full of msg so won’t be having that again, great service tho, worth it just for the noodles

The chicken was pink which was raw and the customer service was poor they hung up the phone didn't even get a sorry just say yh what you want me to do about it I wouldn't advise anyone to eat here

Outstanding! Fortune cookies were delicious and sooo cute!

Always very prompt delivery and hot tasty foot.

This place has the worst service. I ordered food and they delivered the wrong food. I called to inform them of This mistake, a lady answered saying we are closed and put the phone down. I called again after and they didn’t answer. This is very appalling! It’s one thing to get the order wrong; why be rude!! I will never order from them again.

Delicious. Food was ready as soon as we arrived but fresh tasting and hot. I've found my new local!

The food was surprisingly very tasty. The best surprise was how nicely cooked the Szechuan king prawn was. It was juicy and large. Only slight complain is everything was a tad salty. Will order again!

Food quality was good and delivery was earlier than stated, only complaint was the lady who answered the phone. She didn't say if it was the restaurant I had to ask and she was just rude in general when I was asking for anything and abruptly put the phone down.

It's the only chinese I use in Newham. Been using them for over 10years and I am surprised when a dish isn't on point. Well recommended

Brilliant food, great delivery. Beef fried rice/chicken chow mein/egg fried rice & prawn toast. All amazingly cooked. Tried all the Chinese in our area and this will be our new takeaway from now on. Thank you!