KFC Exmouth - Imperial Road in East Devon

Ordered food and order accepted at 18:00, order time was given for 18:45 then changed 4 times. Then phoned kfc to see what the delay was and they told me it was just eats fault for being short of drivers. The food then finally arrived at 19:52. This is really unacceptable and very disappointed with the service and will not be using just eat again. Thank you

Cold sloppy burger :( Cold chips

Late delivery. Food needed reheating. Fries soggy and cold

missing items, food barely warm

Slowest dam place I have ever been to. My server seemed almost mute. If you work in a takeaway, speak up. To busy with deliveroo orders. It took 15 minutes for my food with 2 people other than myself in the shop. Terrible.

The food was upside down out of the packaging. Tough chicken over cooked and greasy

Chicken was perfect and hot but chips were soggy unfortunately and unpleasant

In the shop today only to hear the manager shouting at a young girl working in the store , it sounded like he touched her and she told him he couldn't do that . Not pleasant to hear . You need to sort this bully out . I'd like to think you will deal with this unacceptable behaviour from him . I just hope she's ok and finds a new job were she's not shouted at and bullied

Disgraceful, it’s a corruption ting!

Pretty good packing, food was tasty and done quickly, drinks were slow as tiller crystal seemed to be busy doing stuff so had to wait 6 and a half minuites for my drinks, when another staff member did it, overall good place besides the lady named crystal who was more interested in chatting

Deffo improved the chips. Not soggy, good flavour. Jist a shame the chicken had more batter than chicken and what chicken was there was overcooked.

Delivery guy was great called me straight away as soon as he was outside great service

Disgusting fries. Chicken fine.

Delivery was great and on time. The restaurant didn't read the note asking for plain fillet burgers!!! Both fillet burgers were covered in Mayo and lettuce and no one here likes either, both burgers got thrown away.

The chicken inside the burger had an awful texture

Nice little establishment but was very slow service. Admittedly busy and dealt with rude customers who were verbally aggressive without being too angered. Food was hot and we enjoyed the time spent but nearly 30minutes to be served wasn't great. Probably just the day Would return if we was local. Lovely views upstairs 👏

Wanted a quick meal while in ex mouth, KFC filled the bill. It wasn't full and service was prompt. Seating area was upstairs which was clean. The food was really good and fresh. Not very oily as well.

Always check you get what you ordered because this branch of KFC regularly like to miss things out and demand you bring back all your food as of that somehow proves what was missing

Completely uncooked chicken. Utterly disgusting. I have taken pictures.

£50’s worth of raw chicken sent to us then sent straight to the bin! Nasty!!!

The popcorn chicken was missing from the order! Not happy!

Food hot when delivered. Information on delivery excellent. Very polite and professional delivery man.

said delivered on the app,but hasn't arrived and no way of contacting the supplier

what a joke this restraunt has left me starving and unabl3 to order food from anywhere else as everywhere else is closed.

Terrible experience. The food was cold on arrival and was more than an hour late. Won’t be ordering again.

KFC is normally hit an miss depending on which one you go to, however this one was awful. Judging from the other reviews this is a common occurrence and since we are welsh I'm guessing this was the reason for our mistreatment. The woman serving us was incredibly rude and incredibly hostile towards us and laughing about it to her other co workers. The food was disgusting, the chips were cold, the chicken inside the wrap was nuked and the diet coke tasted like fizzy water. Luckily this interaction did not ruin our holiday and we even met some people back at our camp who had the exact same experience when they went here a few days before us. Judging from the reviews KFC have given up on this particular restaurant and have no means to step in and provide these workers with actual training. If it was just the food that was the issue then I would not have left a review without returning a second time to ensure that the food is always like this and we just didn't come on a bad day. However after the service provided and the incredibly hostile environment I do not feel bad about this 1 star review and it is 100% deserved

Staff were really helpful and service was quick on this visit. I couldn't use my app so I wasn't allowed to use my blue light card which is a shame.

I had ordered just a burger around 3 pm and I got it delivered around 4:40

The restaurant didn’t include the can of tango which should have been part of the trilogy box meal

When we walked in the staff was rude and yelled at people who hadn't done anything wrong. There isn't much choice for vegetarians or vegans. The toilets are unhygienic and it smelled. The food was very greasy. We all didn't feel well after the meal

I placed a order at 11:38 the order came to my door at 14:57. The driver informed me the food has been sitting in the restaurant since time of order and when he was tasked to deliver highlighted to them to cook fresh food and they declined. My order took 3hrs 35mins to arrive, it was stone cold and I couldn’t eat it as quality was poor. This is totally unacceptable and disappointing.

delivery time kept changing this was the restaurant not the driver

went 4 miles out to deliver another order ti come back ti me when I'm only a mile away from KFC. RIDICULOUS!!

Worker was in a mood because “foreigners keep demanding things they’ve ordered” then she dropped my coffee on herself causing burns which turned out to be the foreigners fault. Then once they’d left she decided it was my fault for going there to begin with. The burger I had wasn’t even chicken, a piece of deep fried gristle.. I guess my punishment? Always problems at this KFC..

Awful staff. Came here for a quick something to eat couldn’t believe how staff were arguing with a very polite customer saying he didn’t pay for a part of his food when he was politely showing his receipt,banking and email to prove it. It was very embarrassing to see how he was being treated. Then whilst waiting for our food noticed a staff member “Ruth” putting her hands into where the fries are ready to be packed and manually putting the fries from the tray into the packaging. Then another staff member who looked like management who clearly looked like he was on a power trip closed the shop early and told a customer who was half way through an order on the ordering machines that he had to leave as they were sold out of everything, it was clear to see there were lots of fries remaining and tons of loaded chicken cooked under the heat. Our food was fine but was an awful experience to witness and I’m glad to say it’s not local kfc

Missing an item of the delivery

I got three fillet burgers . Two were delicious and the third eaten the following day after airfrying . Not as nice but was still good.

Placed order at just after 8 and was accepted by the restaurant. Order not processed for over and hour with delivery getting to me just before 10pm

Came with no chips, no hot wings and was earlier then scheduled.

Order was delivered early but was missing half the food.

Scheduled 4:30pm Arrived At 4:47pm

Rude staff, food hot but very greasy. Dripping with fat and bottom of box was soggy.

Perhaps the worst kfc we have ever visited; rude, indifferent staff who seem to believe that as a seaside town with transitional customers they do not have to try too hard as they will not see you again; We are locals living 100 yards away who ate kfc once a week in London; we have been here 3 years and have used this branch only twice. Last weekend the bins were overflowing, every table or surface had used trays and rubbish on, and a full pepsi had been dropped on the floor and was left where it was all the time we were there. Asked for a 6 piece family feast with no legs; told 'cant guarantee it'. My wife had the foresight to check our order before we left; just as well as all the fries were missing. Everything was luke-warm as the hot cabinets had clearly been turned down to save energy, and what can you say about the 'new' style fries that are always cold and limp? As a franchise that has to perform to a blanket standard, they need a visit from an area manager who just might be able to wake them up a bit. £25 for a meal that pre-covid cost £16 . . . Read the recent reviews; a string of one star, avoid at all costs, you WILL be disapointed.

Only KFC to have no boneless chicken so I ordered a burger and got no side order and no chips when I showed them I had to wait another 10 minutes for them to rectify it .

Delicious original chicken meal delivered on time delivery driver awesome

very quick delivery, arrived hot. will order KFC again, great service

The customer service is so bad at Exmouth. The staffs do not have courtesy at all. The chicken tasted spoilt. Considering the fact I have kfc virtually every week this is by far the worst I have had at Exmouth.

orange juice missing, one wrong drink

Original time was 1625 food arrived at 18.03 and was dry as well as cold

The chicken was tough and I would like a full refund

All legs, no thighs. Chips were cold.

Didn’t get the food we ordered called kfc 20 times no answer had to drive down there and tell them! No sorry no refund nothing!! And they still got it wrong! Never ever again will I order kfc ever again!!! I’m so disappointed and angry!

Disgusting service! Order kept getting put back, then when there was a courier available they were waiting upto 30 mins for food to be made and sent out

As my son got star of the week at school. I thought I would let him choose what dinner he wanted for a treat. We don’t go to kfc very often at all, but thought we would give it a go. It was about 4 clock and I was served by Gary, who looked irritated at my very presence. Feeling very awkward giving my order. I changed my mind after he had keyed my order in the till, but I hadn’t paid. To have two corn on the cobs instead of one. So my children didn’t argue over the one corn. I was probably slower than most at placing my order as I’m not familiar with the menu as I don’t go often, everyone in my house likes different things. By the end Gary did manage to crack a smile though, so all wasn’t lost that end. I only live round the corner, I don’t no if the food was just sat there. But…. How disappointing, it wasn’t even lukewarm. It was point blank cold. So disappointing spending nearly £30 on cold food that didn’t taste fresh. Didn’t no a chicken burger was so dry and crunchy. Safe to say we will be giving the Exmouth kfc a wide birth.

Friendly atmosphere!! just what you need after a Sunday dance and drink. Staff absolutely Fantastic. Fifi could not off been so helpful. Saved me money showing me how to use to the Kfc app which is now downloaded. Wonderful experience start to Finish. See you next Sunday.

We were very sick after hot wings and popcorn chicken. Definitely not recommended.

It was busy,but the staff were quick and very helpful.

Ordered a few times last month and each time we collected it and took it home, a lot of the items were missing . So annoying having to go back .. Haven't been back since but if we do we will definitely check it before leaving.

I had to wait about 30 mts for an order. All PPL after me where served. I was told it's cos of the hotwings but one of the person after me ordered the same and got served before me. Not a word of apology either. Another lady got served late as well but lot of apologies for her not me probably because of my race :/ Very unprofessional

Appalling attitude from staff member, Gary who couldn't get my app to link to the till. He told me that I couldn't have the offers listed on the app as a result. When challenged, he asked me what I wanted him to do about it. Customer service at it's absolute best. Order abandoned and he couldn't have cared less.

Waited ages before being served. Very little room to stand inside. Delivery people seemed to take preference. Food however was quite good.

Why is the pickup option never available bloody ridiculous

Love KFC and lady on till was very helpful

Staff were polite but have no idea how to cook or prepare orders. Mixed mine and my wife's food up, massive problem as my wife is allergic to chilli and I had a zinger burger. The food was uncooked and we had to settle for different food as they didn't have the original food we asked for or the drinks we asked for. Personally I think the place should be shut down or at very least the staff replaced with people who are capable

Too small a kfc to buzzy over a 30 minute waiting time

Tey opened late with like more than an hour but other than that just a KFC :)

Not much to say Kfc is Kfc nothing special.

A friendly environment, good food but can sometimes take a while and the customers get a bit aggy , facilities are clean 85% of the time and when upstairs is open it’s a bonus to sit in and eat.

Dissapointed that they advertise hot wings and they said haven't got any . Yet they were included in bargain buckets

The stars reflect our experience a day or two ago.

Service was terrible had to wait 13 minutes for 2 snack wraps and a mini fillet. Was not FAST food !

Didn't eat here as it looked filthy. Staff member cleaning the windows had the dirtiest shoes I've ever seen in my life. Didn't fancy a bout of food poisoning so gave it a swerve.

Just spent £36 on 3 boxes of something I can't even distinguish as chicken certainly missing those herbs and spice and deep fried to within an inch of its 4 week stint in a bucket of bleach somewhere.... Absolutely vile....last time it was bad so gave benefit of the doubt....but lost customers from the Exmouth shop for sure

We were staying at Devon Cliffs a couple of miles from here, but had passed it on a trip out for the day. The service area was small, but perfectly adequate. The staff were friendly and polite, and the food was served promptly. And the order was fulfilled with no missing items.

So I got a large meal. I got around 8 chips half a pot of gray the burger looked like it's been used as a football. The staff where all dancing around pushing each other with the really young manger shouting its Saturday at the top of his lungs. I waited 34mins for my food and I was the only person in there at the time. Tried contacting KFC but like They said in the email (what do I want them to do) never again will I use kfc

FOOD OK. As usual managed to mess up me using a reward.

I purchased 2 hotwings for 99p. When presenting my app the server snached it out of my hand without asking. On reviving the hotwings they were clearly singlebreaded. When I returned they claimed not to be singlebreaded but as a cook at another kfc store they clearly were and of poor quality. All staff were rude and just stared at me

The managers in this place think it’s a good idea to get 17 year old girls drunk to the point they’re at home throwing up seems a bit fishy for some old me that are 40+

Almost always something missing from order. Staff rude

Friendly staff Delicious food 😋

Absolutely useless cannot get an order correct even when quiet highly advise checking before you leave

Never went in only parked outside would not use they don't accept Amex cards

Brown ,over cooked ,salty chicken. Wouldn't be going back again. Very disappointed.

Food was lovely plus the warm hot chocolate on chilly days. However seats in are quite limited

Worst ever visited. Food good when you eventually get it after waiting for ever,while staff very busy talking to each other and stood doing nothing instead of dealing with orders

Food very greasy,not drain properly

6 drumsticks in a bargain bucket totally unacceptable if I hadn't lived the other side of town I would have taken it back not worth my money even the chips had only been half filled. If you feel like eating chicken I would definitely think about getting it somewhere else. (Rip off Kentucky)

Lose stars for lack of app ordering...

Ordered via Uber Eats - 2 missing items. Rang the store only for them to shrug responsibility to Uber and say there’s “nothing they could do to fix it” Not the first time an issue like this has happened either. I don’t mind errors, mistakes happen, but at the very least the restaurant should take responsibility and try to solve the issue rather than blaming a delivery service.

After my experience at the KFC in Glastonbury I was surprised when I ate here - the restaurant was clean, the chicken was crispy and the chips and beans were hot.

Shocking… items missing from the order which happens.. but 13 calls later and still no reply or answer…one hungry daughter!!!

Very disappointing. Having driven back home to Exeter only to find I didn't actually get the meal I ordered. Too far to go back though.😠

Great meal but quite some queue

Utterly disappointing business model designed to maximise profit and minimise customer and staff satisfaction. The pressures of placing delivery orders in front of customer orders is clearly the problem. I wasted 30 minutes of my hour break waiting for megabox because they had a large ubereat order appear after id ordered, the 4 people in front of me waiting for their food were all put on hold too. I could see every component of my meal sat there and it would have taken 30 seconds to put together while they were waiting for 1 single item to be cooked on the delivery order. Upper management are clearly incompetent, no wonder you're short staffed. If you want your business run better give us a ring.

Not the best service in Exmouth but i like KFC and I'm not driving to Exeter to get it

I only give 1 star as I couldn't give a negative food was all wrong after getting it home with a burger missing and 2 sides missing after waiting almost 30 minutes in the store staff are obviously incompetent to manage the smallest of tasks of reading an order off screen and filling a bag with what is on said order

They slaughter animals in an inhumane way so I never go there or buy from here.

This place is always awful firstly they never have the things in stock after you’ve payed.. then they forget your drinks and then they charge you extra for Water.. it’s just atrocious

gente, mas que frango é esse? hum delicioso! tem opções de vários pratos

The upstairs is disgusting. I've been coming here on the odd occasion since 2012 (for the kids) and the upstairs is always filthy. On my most recent visit, to the toilets upstairs, there was a chicken wrap and contents, stuck to the wall. Also, a full toilet roll soaked and thrown on the ceiling. The upstairs is usually empty but every table full of rubbish/food and the bin over flowing. All of this only makes you wonder what standard of cleanliness, is or isnt mainted in the kitchen. The manager needs to get a grip!