Based on 6.072 opinions finded in 3 websites
Based on 6.072 opinions finded in 3 websites
Nº 583 in 866 in Dudley
Opinions
Before i leave an honest review i want to say this is not the delivery drivers fault. Second time we have ordered from KFC Castlegate and both times the order has been incorrect. My name on the receipt and my order details but a different customers telephone number. BREACH OF GDPR. We can not get hold of anyone from kfc. Do not use this Kfc
Karen . 2025-06-03
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wrong items sent not the first time these happened thing your saff need to check the orders probably the food wasn't that warm not the first time these has happened staff need to ring the online orders probably
Janet . 2025-05-31
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The chicken on the burger was inedible
Arleta . 2025-05-29
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Delivered quickly and still hot. No problems.
Sylvia . 2025-05-27
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This was the 2nd order as these were missing offf my 1st order and couldnt get through to store. So i had to spend another £22 to get the fries and gravy. I will not be ordering again and would advise everyone to check everything.. eps as u cant get
Suzanne . 2025-05-25
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for the first time the kfc chicken was slightly tasteless, no seasoning
Annette . 2025-05-25
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Had to do another order for the fries and gravy as they wasnt in our order.
Suzanne . 2025-05-24
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£61 pounds worth of food and only a bottle of pop turned up absolute joke delivery driver claims had no food just pop
Courtney . 2025-05-23
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Driver was pleasant, did a good job. k
Dave . 2025-05-16
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food arrived cold, meat was swimming in fat and cold drinks placed on top of food which made food soggy and wet
Holly . 2025-05-15
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Time Time kept getting pushed further and further back. KFC packed it terribly with cold drinks with hot food and squashing it! Not the drivers fault. KFC are rubbish to order from, better to collect next time.
Demi-leigh . 2025-05-13
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Hot wings did not taste freshly fried! disappointed
Afiesha . 2025-05-10
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Popped into KFC because I was craving something quick and tasty — and it totally did the job. The chicken was crispy and juicy, just how I like it. Grabbed a meal with fries and a drink, and everything was hot and fresh. Nothing fancy, but exactly what I needed. Sometimes you just want something that hits the spot without overthinking it — and KFC came through.Thanks to girl named Adriana who served me.
Damaged 07 . 2025-05-09
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Had KFC for dinner and it totally satisfied the craving. Sometimes you just want something simple and familiar — and that crispy chicken always delivers. The portion was solid, everything was fresh, and it came out pretty fast. I got a side of corn and mashed potatoes, and yeah, no regrets. It's not gourmet, but when you're in the mood for fried chicken, KFC just works.
Adriana Bulejeva . 2025-05-09
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Tried the new dirty louisiana burger meal, was a huge fan!!!
Mason Newmann . 2025-05-09
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Portion sizes have been reduced the mini fillet at 4 pound is really small
KERRY . 2025-05-05
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Ordered at the drive-thru then was told to park up. 25 mins later everyone around me had their food brought out to them. I went inside to see where mine was and they responded “oh it must be that bag there” I had to get the bag myself and take it to the car. When I’ve opened it, the food was stone cold. Not the first time this has happened at this kfc either.
Luke Morgan . 2025-05-03
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Thies still miss thinkg of your order I think they need a leson in communication lessons
John S . 2025-05-02
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I ordered family fiest 10piece. Coming all drumsticks, normally them put mix. Not everyone in my family eating drumsticks.
Virga . 2025-04-24
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chicken fillet in the burger was tough and dry ,what a waste of money .I gave it the dog
Shona . 2025-04-18
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gravy was way to hot burn me though clothes it a gd job my kids did not pick it up
Amy . 2025-04-17
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fries portion sizes are ridiculous, and forgot to send my dips and half food was cold because they place in same bag as drinks
Shaun . 2025-04-07
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Whats the point of having a phone of you guys won't answer the calls I placed an order and needed to make a specification because options to write isnt available but yet you guys won't answer the phone in other to give the customer the service or correct order they want it's so ridiculous that everytime I call the store the phone will just ring out so frustrating gosh.
kenisha bascombe . 2025-04-04
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The driver went to thw wrong address messaged asking for the code which I said no because your not at my address he asked me again x3 times I refused he finally turned up at me door 45mins later with stone cold food and a wripped bag! Not impressed!
Hazel . 2025-04-02
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the food from this place the last few times ain't been very good. chicken as been dry ,not very warm
Andy . 2025-03-29
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Having bought this last time and being disappointed with it, I thought that might be a one-off issue so I ordered it again. No, it was the same. Not really enjoyable at all. I won’t be ordering from this particular place again.
Sylvia . 2025-03-29
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Burger bun was burnt and squashed in box. Other items were ok but there is better
Marcus . 2025-03-29
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I will not use your order points. And your staff refused to serve me. Absolutely disgusting. Will never use this place again .
Daniel Craggs . 2025-03-26
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wrong order wasn't mine ended up with less items what I ordered not one of my meals were thier
Janet . 2025-03-22
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Order was correct. .Happy with delivery service. . Food was still hot when it arrived.
Nadine . 2025-03-21
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No stars . Got the address wrong. Driver went to number 9 when address was 15. Saw on the map driver went to the hospital then wrong address. Driver couldn’t speak English
Pankaj . 2025-03-21
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Great taste and fullnorder delivered
Beverley . 2025-03-20
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I usually enjoy KFC but today there was an overwhelming smell of burnt oil! I think perhaps it’s time the pans were cleaned out and oil changed. It’s the first time that I’ve had this so maybe a one-off.
Sylvia . 2025-03-16
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Food was missing 2 peoples food, had to request a refund but didn’t have anything to eat. Not a difficult order to get right but just a terrible service and what did come was cold. Service fee and delivery fee and then charged for non items
Emma . 2025-03-15
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Chips were all smashed yogether cold
Maxine . 2025-03-13
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Didn’t send the extra piece of chicken I paid for
Scott . 2025-03-09
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Both meals missing wings, gravy missed off other meal, no sauces given despite paying for them.
Liz . 2025-03-06
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My meal was fresh and my order was very fast
Qiniso Sthandile . 2025-03-06
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My order never arrived, the delivery driver never called or buzzed my door!!! I lost almost £38!!! I called kfc but no one answered the phone at all… never ever going to order from them again.
Ozden . 2025-03-03
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ordered food most of the items are missing
Samantha . 2025-03-01
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One of the worst KFC. I ordered on drive through and lady was very rude and ask me to wait for five mints. Food was also not up to KFC Standards. Zinger was old.
Muhammad Abdul Rab Khan . 2025-02-27
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the batter n chips have changed ,not a fan
Viktoria . 2025-02-23
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no issues friendly delivery driver
Janet . 2025-02-22
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Spent 70 35 pound worth of my order missing and have to wait days on a refund
Letitia . 2025-02-21
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The food was 20 minutes late. The food was stone cold when it arrived. Really disappointing!!!
LORNA . 2025-02-21
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everything was delivered stone cold would not recommend
Jacob . 2025-02-19
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Staff chatting amongst themselves standing in food serving areas with outdoor coats on. Asked for forks (yes I now know they are on counter) the young woman serving looked at me like I was asking for silver service at our table...pointed to them said there... Absolutely freezing cold in there too.
Elaine Leverton . 2025-02-18
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Two portions of signature fries were missing
Richard . 2025-02-17
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driver needs to look at door number before delivery
Tracy . 2025-02-16
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We asked for wrap to be plain in notes and didnt cone plain and son wont eat it and there was ment to be some free chicken if spend over 20 odd pound
Kayleigh . 2025-02-15
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I have not received my order which was ordered 2 hours ago. I can not contact anyone to ask the web app just keeps you going around in circles. I want my money back no order has arrived.
Gemma . 2025-02-15
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Kept shifting the timesxale for delivery and took 1 hour in the end to deliver what normally takes 20 minutes max a s the food arrived complety cold.
Mr . 2025-02-14
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meal was cold didn't have the coke with the meal 😕
dean . 2025-02-12
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Waited nearly 2 hours could have walked in 30
julie . 2025-02-12
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Chicken fillet was very dry and very over cooked,can see it burnt just looking at it
Clare . 2025-02-07
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I was supposed receive a refund because my food was all cold the 1st of February still haven't received my refund
Clare . 2025-02-07
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food was too salty! And order was missing items too
Heather . 2025-02-03
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Sadly a bad experience due to a female server with an awful attitude when going through the drive thru at 5.26pm tonight (1st February 2025). She’s advised to go the last window but as we were unsure which was the last one we waited at the incorrect location. The server rudely expressed that she told us where to go and shut the window on us before we could say anything
Rebecca Hewitt . 2025-02-01
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This branch sent out my order with missing items, when I tried contacting castle gate drive KFC I get no response, and no where on the app to report missing items. Very disappointed 😔
Owen Corbett . 2025-01-31
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no fillet I ordered, food was cold seemed like it had been rewarmed , terrible food
Donna . 2025-01-29
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Spectacular customer service from the manager Rosa. Thank you so much!!!
SENA MC . 2025-01-28
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KFC prices are getting more expensive and portions are getting smaller
Danny . 2025-01-26
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not great, I specifically asked in the order notes for NO drumsticks but I got one. plus food was cold
Martin . 2025-01-26
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Waited half an hour for two items, they ignored me then when I did get served they didn't have one item so tried to give me a different item even when I said no and wanted a refund then I had to wait for a member of staff . When the member of staff came to me to give me the refund he was horrible and didn't treat me the way you should treat a customer.
Sombra . 2025-01-25
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Don't normally complain but the food was cold and chips were soggy . really disappointed.
Christopher . 2025-01-24
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missing items yet again, is everyone their unable to read and understand orders!?
jordan . 2025-01-24
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Food was cold and and tasted off
Cameron . 2025-01-24
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Cold and two burgers over cooked
Lav . 2025-01-23
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The chicken was over cooked and very dry and the skin was too crispy
paul . 2025-01-19
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I am not happy in the slightest, the person who delivered my food took over one hour to come and then opened his bag and no food was in it
Kieren . 2025-01-19
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Over cooked chicken not edible. luke warm burgers . Burger buns tasted stale. No excuse really as they were not busy bined all food complained to management and went back to hotel not the best KFC I've been to
James Bailey . 2025-01-18
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Would have preferred if they had came inside the actual flat instead of having to walk to them but apart from that was good
Grace . 2025-01-18
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Food was cold and chicken was small
Karen . 2025-01-18
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fast delivery but food was cold
Ian . 2025-01-11
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Great food, very good delivery. Really pleased with the service. Thank you
Sylvia . 2025-01-08
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Nevermind the time of the delivery that was fine it’s the missing food that’s important had a kids meal and it’s not even there why are they incapable of the easiest tasks these food chains
Gaz . 2025-01-07
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really nice delivery driver i give him a 10/10 and the time
Daniel . 2025-01-04
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Didn’t arrive all at. Driver phoned and said he’d been given the wrong address. Said the restaurant had given him the wrong address
Jayne . 2025-01-03
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Chicken only had 12 pieces instead of 14 was cold and very greasy the gravy came out in a lump and chips soggy and cold
Wendy . 2025-01-03
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Food was cold and chicken was really dry
jackie . 2025-01-01
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Quality good, but wrong items delivered!
Steve . 2024-12-31
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never really had a bad order from kfc but today the chicken was really undercooked to the point it was pink inside. The bit that I did eat before realising it wasn't cooked tasted very off. Will be a long time before I order KFC for a while
Emma . 2024-12-27
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sent the wrong delivery, gave the courier it back and haven't had my order
Carley . 2024-12-26
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food was packed with cold drinks on top, so all the food (especially the fries) is stone cold
Rachel . 2024-12-23
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Food came lovely and hot and the delivery driver was friendly. Thank you
Rachael . 2024-12-23
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gone really down hill....won't be ordering again
pip . 2024-12-22
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There was blood in my chicken a lot of it and still not received refund
Jade . 2024-12-18
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Nice food quick service and polite staff
Malcolm McDonald . 2024-12-17
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driver said he did not have the house number but i gave it when i ordered the meal
David . 2024-12-16
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We had a very long wait for our order, when they realised we were still waiting.
melissa gibbs . 2024-12-16
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This order has not been received
Elaine . 2024-12-13
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Great food and amazing delivery driver
David . 2024-12-13
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They forgot my sweet chilli dip!!! And I ordered 2 Pepsi cans….you sent me one!!!!! Not happy!!!!
Wasim . 2024-12-13
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Placed order Usually takes 10 to 15 minutes to get it. Ended up taking 1 hour and 20 minutes. And the food was cold. Horrible service.
David . 2024-12-12
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Staf is rude , every single time that I come here tables was dirty, the floor is like a tripping hazard! Men’s toilets are just with a terrible nasty smell! I would not recommend that place and never going back to it
Alexandru Dobrica . 2024-12-11
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The food was really hot and delivery driver very friendly
Dawne . 2024-12-09
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Super, best one for a while, tasty, hot and on Time...
Mandesk . 2024-12-08
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I ate half of the chicken burger as it was pink and very hard, the wings was the worst I’ve ever had, I don’t know if it’s because your closing but wow, I’ve had 2 and had to leave the other 18, I want a refund or something to be done considering you charge £30 for that meal
Ellis . 2024-12-07
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We had to collect as it was not picked up not a very happy customer
Ade . 2024-12-05
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Nice restaurant, clean restaurant and staff.
V. Rosa . 2024-12-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1572 Opinions
I wish I could have gave here 5 stars as all the working staff (and the female manager) were absolutely lovely. food was pretty good too! what completely ruined it us was the male manager. his attitude was so sour and unwelcoming. place probably needs to sack him, we felt uncomfortable despite everyone else being so lovely. i feel sorry these lovely people have to work alongside such a miserable manager
1811 Opinions
Been here a few times now , we went last Sunday and despite there being having to wait for food it was served perfectly , meals were great and our party really enjoyed it , staff are always friendly and the manager is always helpful
1635 Opinions
Adam is a fantastic bald man. Abbie is cool, she’d be cooler if she knew the answers to the crosswords. Luke’s a geezer tho. Lilly’s quite cool tbf
2402 Opinions
It's a very well run pub the manager is hard working and so are the bar staff,great atmosphere we drink there regularly food is very good, a great pub to be in
574 Opinions
Had a lovely gluten free fish and chip meal with a scallop. The chips were very tasty, crispy on the outside and fluffy inside. The fish was well cooked, it was great to have a scallop as I haven't had a gluten free one. The lady who served us was very nice. Portion was generous.