KFC Dudley in Dudley

8/17/24 if I could give it a zero I would. No one else in the restaurant and waited at the counter being ignored while they were standing around in back. Finally took our order. Never asked original or crispy gave us whatever. Grandson got two different looking chicken toppings ? Chicken was dry and same with the biscuit. A manager was in the store and had same disposition has his employees. Another person came in and they ignored him also. Bad work ethics, bad food , waste of money!! Never again

We were given the incorrect order from the Drive Thru, a bucket of hot wings instead of a family feast bucket. When I called, I asked for my correct order to be delivered, as I couldn't go back out with my young kids. This was refused. When I complained, the server hung up on me and then wouldn't answer the phone.

I visited kfc Dudley to purchase some food. I was the only person at the counter and stood there being totally ignored for about 5-7 minutes. In the end I just walked out of the place and won’t be going back. I felt invisible, it was embarrassing. Not a word from any of the staff. I couldn’t believe the ignorance.

Great, efficient and helpful team service this evening, thanks! Only came in as Costa seem to sold out of any Christmas sandwich worth sampling.

What a joke waited nearly 1/2 hour in drive thru . I went inside and mentioned it to the one of the staff who said she was taking orders and packing and the staff who I could see just started laughing, what a disgrace. NEVER GOING THERE AGAIN

Just tried to order at this awful restaurant. Waited at desk to order for a good 5mins, totally ignored. Tried to order at the touchscreen.. Colonels error screen came up, fgo to counter. Waited again at counter - not even acknowledged. Asked the lady if we could get served please, to be rudely instructed to wait behind someone else who couldn't order on the screen either. Rude young lady continued to point to the position behind the couple at the front, as I tried to explain the issue. Such a shame these large companies don't value their customers. Disgusting service from a vile young lady in particular...

Excellent meal today. Fresh crispy chicken and friendly helpful staff. Place was clean and tidy. Don’t get all the bad reviews. Will definitely go again.

I use alot as local, but this is the 3rd time of getting things wrong, I was at drive through and befor I finished my order I was told to drive round, I told them I had not finished ordering she said sorry and I continued, to then drive round to pay, I was not even spoken to, just has the card machine waved at my face, i said nothing. Then when i was handed order i had items missing. I told them and was told in broken english no this is your order. I checked the receipt to find they had not even taken my full order, i said what i orded that was missing and said just forget it, I will not come again, the lady who served me just shrugged. I suggest they employ better staff.

Chips and chicken cold tasteless the drinks aren’t even proper drinks cheap flat cola basically not proper Pepsi Max. Chicken was dry tasteless didn’t include my hot wings, ordered a fillet tower box meal no hash brown on the burger no burger mayonnaise available. Won’t be going back here again until something drastically changes been three times over the last few months and disappointed each time.

Couldn't have a burgers as none available. Couldn't have gravy as a side as wasn't available . Bucket meal included a bottle of pop, we were told they only do Pepsi max or diet Pepsi. Don't like either so a bit stumped really. Why don't you do ordinary Pepsi, I am a paying customer after all.!!!

Worst kfc i have ever visited. Staff are rude and miserable. No one complies with face mask regulations. Store appears dirty.

If you have 7 days left to live then I wouldn’t wait in the drive through as you're more likely to die first before getting served at this place. Slow service and useless employees who couldn’t give a f**k.

Ordered on the app to arrive and they tell me they’re having technical issues and can’t find my order. When I received my order by a large red haired woman she didn’t speak once, threw my order at me and walked off. To get home and find a very poor excuse of a “piece of chicken”. Don’t use this kfc!

Visited restaurant 26/10/20, wasn’t really busy inside but drive though was- lady that served me seemed pissed off to be there! Moody, not one smile between the staff all seemed fed up! And was in no rush to serve anyone, kept me waiting at till agers! With no sorry after or anything. We had family bucket chicken was like rubber, and not nice, table dirty cleaned it myself no one on floor to clean up, would have thought there would have been with what’s going on(COVID) Disappointed! It was a family treat but wish we haven’t bothered! Won’t be returning to this one.

Deeply disappointed to see that lessons have still not been learnt. Allergies and intolerances should not be taken lightly. Natashas law comes into force April 2021, yet silly mistakes are still being made. If you have trouble meeting the needs of a special order, state it, so customers can make an informed decision. What happened today was careless and reckless. A £15 voucher was offered to me however, I very much doubt that helps when my stomach is curdling and I'm back and forth to the toilet. Note the rotten lettuce, if the cheese intolerance was not bad enough. What an experience!

Waited 10min for someone to serve me, basically they all stood there waiting for the chips to come through with their boxes. no one came over to serve me. When they eventually come over I asked for a meal with a tea - told we arent doing hot drinks at today..... really??? why do you have a board up offering cookie and hot drink then? certainly wont go there again.

Maybe as it’s staff seem to consist primarily of teenagers but waited 20 minutes for food with only one person in front of us they don’t seem to have a system of who does what all getting under each other’s way food was horrible chips with skins on undercooked horrible and where’s the famous kfc spice gone tasted like an Iceland frozen burger not to be repeated

why should four pieces of chicken cost more than four pieces of chicken with fries and a drink? mind, the fries were cold and tasteless.

Food ok tho fries were cold.Tables not clean, floor not clean. Facilities disgusting in a filthy smelly condition. Disabled toilet lock not easy for disabled. Staff attitude and helpfulness is generally poor. We are regulars and not seen it like this before.

Door still not repaired, been about 4 months since I first complained. If you enjoy eating in the cold please choose this KFC ! Don’t worry about food being too hot as it soon goes cold here..

I have use this restaurant quite a few times for lunch. It is fairly new only a couple of years old, food is good and up to usual KFC standards, queues can be quite long sometimes especially during school holidays. Biggest complaint of late is...

A clean pleasant and airy environment. Food cooked to high standard in a timely manner and the staff are always helpful and friendly

Came here for some fries and a drink. I like the new style fries, they are thick, have the skin on and don't go soggy. The store is clean and staff were pleasant.