KFC Derby - Somercotes in Amber Valley - Phone Number, Reservations, Reviews

The incompetency is staggering. I eat here probably once a week and Id say 75% of my orders are missing items, wrong items and most certainly a long wait. Went to the drive through Tonight and despite only being THREE cars total, took 30 mins to get a meal and a krushem. Prio seemed to be JustEat/Uber as food was flying to the front but not to the drive through window. There were zero customers in the restaurant itself. 30.....minutes.

Freezing cold in the, seating area

Food was average, chicken a bit on the dry side.

Fantastic food and brilliant delivery thank you

My food was cold and the box was a mess. And the driver was late

Awful service and always understaffed, I would never recommend this restaurant to anyone.

Best KFC I've had for a while. Great speedy delivery just what I needed

Excellent service , meal was freshly cooked and nice and hot. Thank you

the order was wrong. Half of it was missing. When I tried calling they didn't answer the phone. I tried for 45 minutes to get through.

great food delivered hot probably the best food delivery service at moment

pre ordered at 4.30pm for 6.30pm and didnt recieve our food till 7.20

Far better than the burton store

Chips have improved so much, brought a zinger tower meal with iced tea as no normal coke only (max) liked it so much added 2 snack boxes and a kids meal, looks better than Mac Donalds inside like western BBQ smokey feel inside, the women on the till didn't listen

We ordered a share bucket with 2 large sides. Got home and ALL 4 portions of fries missing, and the wrong sides. Not the first time it's happened here either😔

It's a nice place clean and kept well chicken was good

Absolutely awful. No more needs to be said

delivery was great , on time and friendly , happy delivery driver . just a pity every time the wife has a veg rice box the sweet corn cob is always missing . other than that pleased

Food was cold and late. Delivery time kept changing.

Food was a little on the cooler side but still warm, but they did forget to pack the Large Popcorn chicken and failed to answer the phone when I tried to ring them.

Driver was late, was following on the map provided and was no way near our address, pretty much the other side of town, foods cold nice one

Food was cold when it turned up. Said they would be here at 4:55 and didn’t get here till 5:15

Was disappointed that several options we wanted were out of stock. Ended up buying something we didn't want as we were already committed to the drive through. Quality wasn't great, burger was overcooked and chicken was tough. No wonder it's always dead despite being on a very busy retail park.

Order was over an hour late after original time of ordering and food was cold

Service was soooo slow. The staff were more concerned with serving Uber eats/JustEat drivers than actually serving real paying customers, i.e., me and two other manual workers. Look at my other reviews to see where I've been!

Food is nice but it's VASTLY OVER PRICED hence foot fall about 10 percent of macdonalds. Some have doubled in cost boneless banquet 10 quid from 5 in know time it's hardly worth 5 never mind 10 quarter of size to photos use. Would go more and use more than macs but end of day we in cost of living crisis. It's all about the MONEY

Waited over an hour for food. Was cold. Waste of money

This order was placed at 16.30 today and arrived at 18.15. One meal not multiple items. Food was stone cold upon arrival and has had to be reheated. Not happy at all. Extremely poor and unsatisfactory.

Driver went to the wrong address, we booked food to be delivered for 5.45pm, it arrived 6.10pm.

Wrong sauce, the sides were mixed up and the chicken tasted horrible today, weird texture.

I was delivered somebody else's order.

2nd time ordering, 1st time didn’t show up, 2nd half was missing and not prepared correctly

stop sending emails when the kitchen as they call it kfc cant read a simple request as to what they ask in the request box

Metal shaving in our boneless banquet meals.

Great food was nice and hot when it arrived

There was no pineapple stick in the kids meal and no hot wings

Hi the last order I received was not full I didn’t receive any fries. Regards m Gilbert.

Missing food item from the order.

Yet again items missing, food delivered cold

Was cold but delivery was quick so think the food must have been cold before driver set off bit of a shame cos I order from here a lot and normal good

Didn’t even go to the right place what a waste of money

Ordered 2 kids meals got sent 2 pieces of chicken instead. How is that the same as 2 popcorn chicken meals…. Poor service

The food was cold, ordered at 21:50 with 30 min wait, food arrived at 23:15

Lovely and helpful staff but sadly soggy fries and slightly dry/ not so fresh chicken.

don't get what ask for and chicken burnt nearly black chips cold terrible.

The delivery driver was very rude to me after I just asked is this all of it...I suggest you sack him

getting worse is kfc always dry like been left out for ages not edible went in the bin disgusting 😑 never again

Food was ok,corn looked like it had been in the desert 2 weeks.benches outside looked like a wasteland.and the time beforw this we got a massive parking fine.

I ordered the biggest boneless bucket but the large popcorn chicken was missing. I phoned them twice - no answer. The other food in the order was nice. However, it’s not great customer service when some of the order is missing.

I haven't received my order but it's stated on your app order delivered. get me my refund.

I didn’t get my food is really sad

really unhappy with order was missing all 10 hot chicken wings

Firstly the food was fine it's what you'd expect. Secondly the reason behind the low rating is this, I'm not entirely sure when it became acceptable to have staff swearing in their conversation with each other in front of customers. A young lad (well they're all young so that doesn't narrow it down but anyhow) was chatting rather loudly behind the serving area about his daily goings on and must have dropped the f bomb about 4-5 times. Now I'm not offended at all by this but surely this is unprofessional and what about children being present. Surely there should be an expectation that you don't use this language whilst on shift in front of customers.

Same as other KFC's. Ate in for lunch as not been for a while. It wasn't the cleanest at that time and there was a long wait for food. But it was hot and cooked freshly, so I can't complain

The food was barely warm on arrival

As you expect a KFC bargain bucket to be piping hot, this one in particular everything was like warm near cold, I have wasted my money and I need full refund for the dissatisfaction.

My food was not deleived, I want a full refund, absolute joke

Delivery hasn’t arrived even though you say it has £65 order gone missing joke

the beautiful tall lady works on drivevthru

Arrived 30 mins late and they had written on the bag that one of the sides wasn’t available so they put in one we didn’t want. Could have just called to see what we wanted instead, but no.

I ordered a party bucket with an extra regular side. 1 of the large sides was missing from the order

Everything delivered and delivered was very polite

Absolutely dreadful place. Never got my order as it was given to someone else. Never even got an apology from the manager who issued the refund. In fact, he never even looked up or spoke to me. Shocking place that needs some customer service training.

Thought the drive was about to put the door through and woke our little one up

Forgot coleslaw and someone’s drink

I enjoy this KFC staff are always friendly and its not always busy which is a bonus foods always on point also

Order was missing items shocking

Regularly use this take away and food is generally ok. Ordered for delivery last night, they accepted the order and the money but later decided to cancel the order without letting me know, which I found to be rude and thoughtless. If you can’t be bothered to deliver, don’t accept the order and have the courtesy of letting the customer know.

food was nice but they got the order wrong, sent a comment to just eat but was completely ignored not got for a £40 order

Food was not right missing a whole kids meal and got bean not gravy

Wrong burger and no chicken popcorn and corn on cob instead of beans

Went in for a quick dinner with family. Food was ok but it was freezing cold with Aircon blowing. Asked to do something about the temperature but we did dine al fresco... So much that the 5 degrees outside felt warm... No wonders the place was deserted...

Only had a drive thru but the food is always lovely

Delivery was 30 minutes late from when ordered and needed 10 minutes in the oven as was Luke warm when arrived. Taste was excellent as always, so order in advance of when require for any order

I ordered 2 pc chicken and only got one

Again again and again ! It will Be nice if order would be completed! NOOOOOOO DIPS AGAIN!!!!!!!!! WHY DO PEOPLE NOT DOING JOB RIGHT! ???? NOT HAPPY AT ALL

Only half of my order was delivered

arrived half hour late and food was cold

My fillet burger was missing and the sweet chilli sauce..... Not a happy customer in afraid,

Wrong product delivered missing sweetcorn

Complete Shambles from KFC Somercotes , wrong order delivered , told driver at door it wasn't my order and wasn't interested not his problem, rang KFC, 10 mins and no answer, wife ended up having to drive up in the rain to get our order , offered a free corn on cob for inconvenience even though we had paid for delivery. Terrible customer service, will not order from KFC Somercotes again on this app .

Just ordered a tower meal.actually couldn’t believe it got a roll with lettuce and mayonnaise inside absolutely nothing else,5 fries. Never again what a wastes of money

I haven't received my zinger burger meal

Ordered corn ,they had none so replaced it with gravy ,I didn't order chips and I don't like the gravy ! I understand they might not have items sometimes but atleast replace it with the same I've already ordered.very presumptions.

Have been a regular visitor to somercotes brach for years.but I'd stopped going because every time I went somethings where missing from our meals. We didn't no till we got home so on our next visits we would tell them and never got a reply,So we went yesterday to see if it was any better the answer to that is no,got home and 3 things where missing the food we got was dry and cold,so definitely want be going again.

Ordered Boneless Bundle but the Popcorn chicken was absent from the bag.

Hi, Just received our order and missing a fillet tower box meal? Thank you

Food was absolutely delicious,and delivery bang on time ! Was nice finally enjoy my meal ! Thank you

Never got the regular signature fries with the zinger meal

Service is absolutely awful I paid near £50 for my families takeaway for it to then turn up with no drinks whatsoever

£2.50 for tiny tub of beans??!!

Everytime we order, items are missing and no one answers the phone when trying to ring

This has happened a few times now, always missing an item. The bag was ripped as well

Great delivery, shame about the food, missing items and chicken was old over cooked, and only gave drum sticks! Absolute waste of money tbh! Nothing positive to say unfortunately 😤

No fries were sent with the order

Food was barely warm not happy would like a refund

I did not receive the food I ordered!!!?

Good missing, no answer when ringing the branch several times

Half my food is missing kfc don’t answer their phone fuming

the popcorn chicken was dry and inedible.

Zinger rice box without no chicken not good