Based on 99 opinions finded in 2 websites
Based on 99 opinions finded in 2 websites
Nº 291 in 370 in Amber Valley
Opinions
The food was really nice and really warm when it finally arrived. We live 0.9 miles away from the restaurant and unfortunately it took 1 hour 50 minutes to deliver the food from placing the order which is poor by anyone’s standards. It was 40 minutes late from the time we were advised it would arrive. Food wise really nice, service wise quite poor. Will collect next time.
christian . 2024-11-30
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Do NOT use this takeaway. There is no telephone number to contact them. They failed to deliver order. There was not even an apology for the inconvenience they caused.
Roy . 2024-11-22
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Food arrived 1 hour late. Turned up cold and didn’t eat any of it. Was all dry and over cooked. They didn’t even give me a refund. Shocking from them.
Jack . 2024-11-17
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Great food. Second time ordering and will use again in future. Thank you
Rebecca . 2024-11-17
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First time ordering and really impressed! Food was hot and the Singapore noodles amazing, driver rang when he couldn’t find us but was lovely and only a few mins away! Definitely ordering again 😀
Tanis . 2024-11-16
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can't remember I early my order was but it was lovely
Kelly . 2024-11-12
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Absolutely delicious omelettes.thanks jade garden we would highly recommend you.
Tracey . 2024-11-08
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Fab food, plenty of it. Great taste.
Miss . 2024-10-27
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Poor service, poor quality food! Used to be an excellent take away but massively gone down hill! Won’t bother again
Lucy Briggs . 2024-10-25
MORE AT Google
It was very good and we enjoyed it very much.will be back again
Pauline . 2024-10-17
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food was lovely, and hot well recommended
g . 2024-10-17
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Been using for years but recently it has gone downhill fast. Food is just very average. The service is terrible. I ordered online and after waiting 1.5hours I called to be told not sure where my order is and to call back in 15mins. Called back to be told they can’t find it in the kitchen so it might be out for delivery. After 2 hours 15mins I called back to cancel order and girl said she would have to ask manager. I was still on phone 10mins later and she hadn’t come back to me when we got a knock on the door. Food was here 2.5 hrs after ordering it. It was cold and to be honest not that good. After using for nearly 20 years we won’t be ordering from them again.
Jayne Austin . 2024-10-13
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half the order was missing we called for them to say "we are too busy" awful
Sam . 2024-10-12
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Used to really enjoy the food here. But it's gone down hill of late. Won't be back
hayley . 2024-10-09
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It came 20 mins late, but the restaurant did get back to me about it. Order was part wrong and what did come was greasy and tough. Can’t comment on Just Eat dealing with the situation because they haven’t got back to me.
Rachael . 2024-10-01
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The ribs were incredible the meat fell off the bone the stir fried broccoli was cooked perfectly as well overall the food was amazing would definitely recommend
Abigail . 2024-09-29
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Ordered food and it never came, rang them up again 2 hours later to be told that we were too busy. Not very good service at all and never had this issue before.
William Holmes . 2024-09-28
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Our food arrived late. It was completely inedible. I’ve never complained about food before however this was so salty we couldn’t eat it and therefore we binned it and I have requested a full refund which we are yet to receive. I never want to leave a negative review so I called the company directly and advised them how we couldn’t eat the food due to the salt in the food and I suggested they should try eating the food. I have asked them to process a full refund.
Sarah . 2024-09-15
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Love jade garden but the balls were missing prawns this time
Rachael . 2024-09-06
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Appalling service. DO NOT ORDER! Food never arrived and the restaurant marked it as delivered on time. Requested an update through just eat, which they ignored, so I called the restaurant. The woman on the phone was extremely rude and hung up. The worst service I've ever received, all I asked was when the food will be delivered. Can't comment on whether the food is any good as we didn't receive any.
Aimee . 2024-06-30
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Never have I had a bad experience Great food Friendly staff
Amy . 2024-06-22
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food was excellent 👌 highly recommend
Kelly . 2024-06-20
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ordered from here many of times but last time the food was awful. the sauce for the duck and pancakes wasn't like usual and tasted like a spoon of salt that it wasnt even edible, the chicken balls were also not cooked properly and couldn't eat them. Ordered through Just Eat and they don't want to know, which has now led to a review
Gemma . 2024-06-17
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Very good quality and early so this is our favourite now :)
Malcolm . 2024-06-04
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very disappointing. arrived late ( but it was hot) we had a mixed grill and a special curry with egg fried rice. all the meat was over cooked and tasteless, not to mention lacking substance. the rice was over done. the curry was like water even the crackers were stale. won't be using them again.
Gemma . 2024-05-28
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Absolutely shocking. The owners of the restaurant was so rude and hung up on me!! Outrageous. Will not be reusing and DO NOT recommend!!!!
Victoria . 2024-04-02
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Had to call to check when the food would arrive (about 20 mins late) but was delicious when it did get here. Staff were very friendly.
Anica . 2024-03-29
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Very good food will keep going back
Pauline . 2024-02-20
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Want a refund food was disgusting
Abigail . 2024-02-18
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Great food and enough per portion. Can not fault them and so we will be ordering again :)
Malcolm . 2024-02-11
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Arrived 20 mins late making it a total of an hour and 40 minutes. Ordered the munch box. Poor value for money. Mostly consisted of chips. 5 small pieces of chicken to split amongst 3 people. Rice and chow mein came in the same box so hard to separate as some like chow mein and others don’t. Pink meat, presumably chicken or pork in the meat spring rolls which I ordered separately. Food was nice but let down by a few small issues.
Brad . 2024-02-06
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substandard this time. chips were not fresh and they were dry and cold. and various other items just seemed pre heated but still not hot on arrival. dissatisfied this time especially after a great first experience on our first order which was only about a month ago. no idea why the food slacked so much in such a short space of time.
Wayne . 2024-01-18
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Onky had takeaway. Bit it was amazing
Wayne Truman (Tru Entertainments) . 2024-01-18
MORE AT Google
Delivered very quickly. Quality food and plenty of it! Don't pass them by as they really are a little gem. Curry is very nice. This is now our go to for Chinese food !!
Malcolm . 2024-01-16
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Beautiful food nice and hot will order from here again
Lita . 2024-01-12
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Food lovely and was delivered 45 minutes earlier than estimated. Great service, really impressed 👍
Chris . 2024-01-07
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Ordered for delivery waited 2 hours did not turn up absolutely disgusted
Alan Dykes . 2023-12-08
MORE AT Google
Ordered from here a few times now and every time its been piping hot and delicious! Will be regulars for sure :)
Stephanie . 2023-11-29
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Food cold. Ordered the munch box and came with out the sauce. Phoned restaurant and they did bring it about 15 minutes later. Disappointing overall.
Chelsea . 2023-11-19
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Arrived really quickly, food nice and hot, all very tasty!
Ashley . 2023-11-18
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Great food and very tasty - will be ordering again if they can keep it like this - vey nice
Malcolm . 2023-11-14
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Food is ok but wouldn't have sauces as they are like water.
shaun smith . 2023-11-06
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2 hours after ordering and my food still hasn't been delivered. Been trying to ring them for nearly an hour and it just keeps going to line busy. Never had an issue with them before so I'm really disappointed
Zoe Dennett . 2023-10-20
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Food was OK, collection area was dirty.
Martin Bates . 2023-03-18
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Never had a bad takeaway from Jade Garden, their food is beautiful, chow meins are delicious, salt and pepper anything is always so good. Great takeaway, delivery time is always before expected and the delivery guys are always lovely.
abigail reece . 2023-01-01
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Great food served hot and with perfect time, girls on phone always polite and knowledgeable. Keep.up good work
Debra Yeomans . 2023-01-01
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Completely impossible to order online. Cannot access the menu. 'My' basket contains a can of 7Up even though I haven't ordered it, and I cannot delete it. I have never used the website before but it tells me there is an account associated with my emsil address. Of course I don't have a password as I don't have an account, but played along and tried to reset it. Impossible. AND there is no phone number to contact the premises Totally unacceptable.
Ann Pocklington . 2022-08-10
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Online system takes money and cancelled the order ... No food and no money returned .. SCAMMERS
MRTANGO1970 . 2022-04-29
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Usually really good but tonight.we were told 45 minutes to 1 hour phoned 1hour 20 minutes later to be told it would another hour not good enough
Rebecca Moorley . 2022-01-15
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Great food, good service, quick delivery
Brad Bradley . 2021-12-19
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Ordered chicken fried rice with chips and carton of curry sauce. Made the big mistake of pouring the sauce over the rice. I could only eat a couple of mouthfulls. I think they thickened the sauce with salt by mistake. Not good.
Neil Mellors . 2021-11-27
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The best receptionist on the desk - so chatty and friendly. Food good.
Row Martin . 2021-08-17
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Absolutely amazing food! Always hot and fresh
Shaun Williams . 2021-06-21
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Always polite and friendly, great food, fast delivery. The best in the area ❤
Lee Marshall-Rose . 2021-01-10
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Good food, quick service and good prices
Darren Allen . 2021-01-06
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Would not recommend to anyone they r so rude and send u the wrong order then refuse to sort it out
Laura Dodsley . 2020-08-15
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Been going here for over ten years, this last year our orders have been terrible, either mixed up, bits missing or really, really salty (all of these happened tonight). I keep hoping that they will get it right but so far haven’t managed it. Finally decided that we won’t be going back - tonight was the last straw, do yourselves a favour and go to golden gate in Belper...
Ed Wilde . 2020-07-19
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Great food. Produced quickly and at a good price. Been going for years.
Ian Brown . 2020-06-28
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Always amazing food, always busy, so sometimes a wait on delivery times, but if you factor that in it's no problem. Love the food here !!
Kate Denial . 2020-04-22
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Huge hair in meal, 15cm brown hair!!!! Disgusting!!! 14.2.2020 Never ever again.
Andrew Vallance . 2020-02-14
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Brilliant now. Lots of chicken in the chicken balls and cooked to perfection. Our new go to Chinese takeaway. Highly recommended
David Weatherall . 2020-02-09
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We order one about every other Friday for delivery and it’s alway delicious! The salt and pepper wings are something else and if you like ribs try the honey ones! Can’t knock this place. Tasty and always hot. Friendly deliver drivers too but be prepared to wait a bit (it’s worth it though)!!!
mandy blackburn . 2019-11-20
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Good quality Chinese food at reasonable prices
John Waudby . 2019-11-06
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You pay a little more than other Chinese but you can taste the difference. Also delivery drivers are always friendly and chatty
David Hull . 2019-09-03
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Always spot on and quick. The only thing that could make it better is real chips but there’s a great chip shop a few doors away.
Matthew McGuinness . 2019-06-15
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Good quality food. Fast service
Mark Steward . 2019-03-17
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My daughter ordered a takeaway at 7.30, nothing for 1 hour rang twice and told 5 min each time. Another 20 min later turned up completely wrong. Would not recommend
Chris Bailey . 2019-01-05
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ordered at 7:30, nothing for an hour, rang up twice and was told the driver was already on his way and would be with me very soon, it eventually came after 1:15 hrs and was completely wrong, i rang up and the woman accused me of ordering the wrong thing, i told her i had ordered this many times before and it was never like what i was given, she was very rude and tried to put the blame on me
tegan bailey . 2019-01-05
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Please post me a calendar 9 elm tree avenue kilburn
Christine Harris . 2018-12-28
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Very tasty, especially the black bean Beef 。
yunbo wu . 2018-12-28
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Tasteless one of the worst Chinese i have had.
Tony . 2018-11-30
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Best chinese Food... GERT LUSH 😀😀
Alison Dent . 2018-07-14
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Used Jade Garden for several years - with new owners there is always an error in the order - something missing every time. Today one of the meals was 1/4 tub consisting of a few pieces of beef in a drop of gravy - no mushrooms, no other veg. Appalling - totally sick of this place - we will not be using again. When you call them all they can say is ' we will speak to the chef'.
Kathryn Brown . 2018-01-30
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Great Chinese Takeaway, always very tasty and our preferred place. Have food from here most months.
Gareth Dakin . 2017-12-27
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Really nice and fresh food. Only thing that lets it down is the location. Can be very difficult to park.
Antony Morley . 2017-11-22
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Always quick delivery and reasonable prices and tasty food.
Ian Hawley . 2017-08-30
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Waited 1 hour 45 mins for a small order. Poor service, poor communication, seems to be an ongoing problem with them
Sally Wigginton . 2017-05-27
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Since it's been taken over its gone down hill in my eyes I get told my food will be 20 mins when I order and it's never been any quucker then 2 hours!! And everytime you ring to see howuch longer they always say the same "o he's just left the shop he's on his way to you now about 10 mins" and it never is...
Sarah Smith . 2017-05-06
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Quick service and testy food at reasonable prices.
Ed Gage . 2017-05-05
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Im a regular here food spot on, although delivery times have known to be slightly delayed dependent on time/day Gonna give this a 5* for food and service. Delivery times needs more work!! So brings it down to 4*.
David Woodall . 2017-02-27
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I have been having a takeaway from this Chinese for two years the food is very good the service is very good but I am very often waiting a long time and tonight I have waited over an hour and a half even phoned up 20 minutes ago and they told me it would be 10 minutes. I live five minutes down the road and I've ordered a small meal for one it takes them five minutes to cook I am disgusted
Kim Severn . 2017-01-28
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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109 Opinions
Don't be fooled by the dog friendly tag on the board at the front. With the minimum of at least water for a dog unfortunately there is no sign of. Coupled with sharp flint on the floor means any dog not comfortable. Call me picky but Bank Holiday would see most of the pumps available. Sadly the opposite applies here. Most pumps have a sad glass covering them indicating "that ones off". Could be really nice with a little thought. Better pubs closer that are actually dog friendly & you stand a chance of actually drinking a beer that you want.
1814 Opinions
Absolutely fabulous x we have now been going for 7 years for our Christmas family 3 course dinner. There is normally around 35 -40 of us. Nothing is too much trouble for all the great,polite,very bust staff.all the meals came out together and was piping hot amazing thank you team excavator xxx