KFC Croydon - Church Street in Croydon

Service and quality was good 👍

Avoid this KFC. Once I ordered from there with 3 friends and the chicken seemed spoiled. Didn’t finish our meals but we all got sick after and didn’t even receive a refund after complaining. There’s a funny smell in there too, I think the 5 star reviews are fake as the customer service is also poor.

vipul has been amazing! he represent the value of the company

Speed of service is very quick and atmosphere is nice to enjoy , I will suggest to everyone

They given me good food and good customer service ♥️ I feel happy to having here Thank you so much your saving 😍♥️

Nice and clean restaurant,had a huge dining area

I'm so happy about the customer service and the hot wings is so tasty. They checked the lobby regularly and maintained clean all the time. Overall wonderful experience.

disgusting! Service is very very poor!!!

I’m disappointed with KFC, today 01/05/25 I ordered Hot wings meal of 10pc, but I recieved very small pieces just smaller my kid’s finger, poor , and not recommended any more.

They were very accommodating and also made changes to the food without complain

Nice food and service is quite fast

Staff are helpful with ordering in kiosk and provide fast service as well

Very quick service and food is very fine with atmosphere,I am happy to come again

Good service and helpful service

Nice place and wheelchair friendly

The last time I ate here I ordered the popcorn chicken and it was absolutely disgusting. It had like a really strange smell and it tasted undercooked, I would never come here to eat again.

very nice server called poovendhan quick service

Delivery driver asked my elderly mother for a tip which is a bit forward of him.

Clean restaurant and service was fast

Excellent service Good quality of food

The food was cold and the delivery driver was lost

forgot my sauce when i made a note not to. Every KFC keeps doing this.

Bad customer service & food is very bad. Too salty

Hi I am not happy with the restaurant packing Because they packed drinks and the hot food all together in the same back…chilled drinks can make the hot food getting colder…apart from that everything was good

Food cold on arrival. Had to heat in microwave.

cold food and items missing, don't bother

I didn't like the food I had a fillet missing, the food was cold the fries were unseasoned I want a refund indefinitely

Order was fast and staff are helpful

Very disappointing. I requested no breast or side breast and that wall all I was given. My kids don't like breast so waste of money. please acknowledge the notes

delivery wasn't very late, but the delivery times kept changing. The food wasn't up to the standard of other Kentuckys, the food was very dry like it had been reheated. I won't be using this particular restaurant again.

1st time I ordered in kisok with poovendhan help, taste of hot wings is really good and service also very fast, I will come again

Order was wrong, I ordered x4 chips and I ordered large beans two small pots of beans came and one chips

the chicken burger was like a piece of leather, there were a 5 beans in a pot and the chips were cold.

Good, food was delivered on time

I have not received my food yet it’s says delivered. It’s been 2.5 hours and I had to find alternative food. This is ridiculous and absurd to have to wait for simple chicken and chips this long especially due to the location. I will like a refund

Hot wings are lovely, it’s always new and satisfying

I ordered my food in morning...there is an fast food and good customer service...

Food good but delivery charge way to much considering I live close by

great people and fantastic service, the food was freshly cooked, it was delicious

The food was cold and poorly packaged

I brought the chicken from store yesterday...It is very good and tasty ...it is very quick service too....

I brought megabox in closing time even though food is good and fresh staff are so friendly

Order was delivered after over 1 hour 30 mins. 2 drinks missing, other drinks were placed in the bag with food making it wet, food was stone cold due to this!

The gravy was lumpy & the chicken fillets were quite hard (possibly overcooked). This made fillet burger below average. The hot food was in the same bag as the cold drinks (which McDonalds don't do). New Addington KFC is better.

Great all round acknowledgment of my request Thanks

Deliver driver never turned up, or delivered to the wrong address

This is the worst KFC I’ve ever had. Not only did my food arrive ice cold and almost 1.5hrs late but the chicken and fries were barely seasoned. Flavourless waste of time and money. I was looking for a way to cancel in the app but couldn’t find it. Won’t be ordering again.

Thank you for the quick delivery

Food came crushed and cold and delivery driver was difficult

I ordered my food the delivery man called me and took my food and said it was delivered

Good place to bring family. Friemdly staff and fast service. Keep.it up

Groovy, no real complaints, but the toilet in this place is usually trashed and closed

Chicken was too cold and stiff. Couldn’t eat it

Unproductive, rude, slow staff Cleared orders when they hadn’t been properly served Refused to allow for the tables to be cleaned by the customers Forced to wait 5 minutes to have a table cleared of rubbish and sauces Shouted at for following signs for the toilets Forced to queue for the disabled toilets located downstairs which was locked until we demanded to be able to use a toilet 0/10 - Wouldn’t recommend Avoid if you can

courier couldn't find the right street even with directions. I had to walk out in the cold and rain with a cold. Please train the couriers to read Street Names!!

No son responsables mi pedido llegó incompleto se olvidaron de mi bebida

Decided to visit KFC for the the burger zinger meal for 5.99 I also added two fries for an extra 2.99. I found the chicken wings were very good for KFC normally I wouldn't enjoy KFC wings but these were pretty enjoyable. As well as the wings I really liked the chips they seem to have a really tasty coating on. The burgers were ok nothing special and definitely not spicy at all. Overall it was definitely worth the money and even with the extra cost for the chips.

I literally give up with the lack of service. Notes in app ignored, items missing and for the second time I have had to trll.the driver off for taking the food out of his holdall and placing it on the pavement. His response was that its not my one

The quality was poor overcooked chicken probably refried and burnt chips and the chicken was salty and greasy

As disabled person and being hungry and unable to stand int he kitchen and cook due to pain, this was an important order. The chips were ot freshly made, and the chicken was ok but looked refried (I got through Uni working for KFC).

It was a family outing. The food was good and hot, and the service was delightful, but the atmosphere could be better. Family of 5.

The order was on time but it wasn't look fresh every thing is cold even I m living near to the restaurant.very bad experience

The food arrived very late, everything was cold, and the drink was missing. I'm speechless.

Very bad experience. Whole order missing and keep my family hungry. We shoud have double refund for that!

wrong order delivered i need my money back

the chips are not even warm and you given me two chicken drumsticks

Horrible my food wasn’t even delivered driver put delivered when he didn’t give anything

I love their hot wings, always served hot and all new. Store aas also clean.

The food was cold and I ordered 14 pieces of chicken and 8 out of 14 was a wing piece☹️☹️, very disappointed ☹️☹️

Driver went an gave my food to someone else how does that happen when he doesn’t have the code??

The order does not include Gravy sauce or corn on the cob.

Awful. No human service and machines don't work...... And the tables were filthy

Clean and tidy and professional staff

Other than a slightly squashed tower burger (box and burger buckled in), the food and drink were tasty, still warm and filling. Yum!

Food was freezing cold like literally freezing! Thing rider walked as saw from window he was walking all down street was for my kids bday and can’t really reheat kfc food was freezing!!

I rarely write reviews but had to after how amazed at how poor the service was! Dirty tables and poor communication from staff..when I raised this with them they honestly was not bothered. On top of that had items missing from my order. This branch will never see me again.

Driver was to close to my face when I stepped back he refused to give me my food

There was terrible service, I bought food with the screen and went to the counters to pay with cash and the lady just straight up ignored my friend when she asked if she could pay, she read the receipt with the number that we had to give to pay and she just walked away, multiple customer were complaining and arguing for multiple minutes at the counter, terrible service. I would rather go somewhere else. Food was decent but also a bit off, the chicken I had was really plain and quite tastless. Overall very ignorant staff.

Delivery was almost 1.5 hours after ordering was placed. I ordered 2 meals and the fries from both meals were missing. This is the second order I placed in the last week or so where the order came with the fries missing. Very disappointed ☹️

Staff was too lazy and unprofessional

One of the best KFC I ate in UK God is just awesome and the staff are super especially a neapali or a Chinese girl at the counter is just awesome she helped me to buy the thing which I was confused... So sorry I didn't take her name.......... I love it.

Terrible, place will never change.

Needed some cleaning in lobby area ….

Same old KFC chicken always good but the chips are hit and miss

My grandson enjoyed the nosh. A quiet day for them.

Why is the toilet not available for customers to wash their hands? Frustrating when I asked for access I was brushed aside.

I recently had the pleasure of visiting the KFC branch on church street in Croydon and was absolutely blown away by the exceptional customer service provided by the team. From the moment I walked in, their warm and friendly demeanor set the tone for a fantastic dining experience. And I was even more impressed when they assisted a aged woman (who I assume as a tourist) took understandably so long to get to know the menu and place order. The sales clerks her by explaining the menu and allergy information to the lady and was very polite and helpful till she had her order and get her seated. Most importantly we don’t get to see this very often nowadays. Great service KFC Church Street Croydon

Service was great and good customer service. I just witnessed someone shouting at the staff and unreasonably being so rude and arrogant and embarrassing the female staff member and left her In shivering. It’s just unfair and I can totally understand how it may felt like in their side as an Ex-fast food chain employee. People gotta understand they are humans too and as a customer it’s pretty sure they are complying with the food and hygiene standards. I also witnessed the lady got her order and came back in few mins saying her drink wasn’t full and she demanded for replacement drink and large fries. Were I literally saw her enjoyed few sips of drink and tasted the fries and it’s totally unfair coming back and going crazy for replacement. And I’m pretty certain there isn’t any need to criticise the staff member’s race. And in the end this all turns up against them mentioning as rude and unprofessional staff and the lady even threatened them saying, she will write it in the review and make this place shut. But I wanted to write before she does and hopefully people understand this and wish everybody could treat dedicated staff members nicely. Order number #1094

Really poor quality. My standards were already low when it comes to KFC, but this time they did hit a new low. The chicken was stone cold, oily and dry. In regard to the chicken wings, they were pretty good to be fair.

the driver went to other delivery 1st so our food was cold on arrival. he literally past ours to do 1.5 mile away 1st! half of the food cooked ok other half was horrible. wasted £34! won't be ordering again.

I was 2 corn cob less but everything else was great 👍

This is the worst place. Served 2/3times cooked chicken! Fries were soggy. It’s like they don’t care about hygiene!

I’m not happy with the quality of food

Tasty food, fast service, friendly people, it’s a great experience with them.

Excellent service and amazingly polite staff

The staff are so helpful and polite.

My food took 30 minutes to come and if I hadn’t of asked it would have never come. The money had come out of my account but my order number was not there. Do not go here the atmosphere was so chaotic and the service was apauling.

This KFC is like a lottery. I've been coming here for years now. Sometimes you come and food is fresh, good portion, delicious and staff are nice... Sometimes food is too salty, obviously re-fried and you get the tiniest chicken wing they had when you order bucket 😄 Sometimes I'd give it 5* sometimes not even 1* and food goes to bin. It's sad that there is such inconsistency. Today was one of the good days 🙂

It is what it is. Flat drinks though

Yesterday I was eating there with my daughter The table was soo dirty!!!! Actually all tables there!!! I said to the stuff to clean it 2- time!!! nobody came We were waiting for order over 30min!!!!!!! Everybody was angry for long waiting !!! The stuff (maybe new) too slow and difficult to speak/understand English Am very disappointed it never been like that