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3.7

Based on 4.037 opinions finded in 3 websites

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Nº 654 in 1033 in Croydon

CUSTOMERS TALK ABOUT DISHES WITH..oldcookedchicken

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Service and quality was good 👍

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Tracy Kay . 2025-05-25

MORE AT Google

Avoid this KFC. Once I ordered from there with 3 friends and the chicken seemed spoiled. Didn’t finish our meals but we all got sick after and didn’t even receive a refund after complaining. There’s a funny smell in there too, I think the 5 star reviews are fake as the customer service is also poor.

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martyna t . 2025-05-20

MORE AT Google

vipul has been amazing! he represent the value of the company

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Juan Ac . 2025-05-19

MORE AT Google

Speed of service is very quick and atmosphere is nice to enjoy , I will suggest to everyone

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Gokul gokul . 2025-05-17

MORE AT Google

They given me good food and good customer service ♥️ I feel happy to having here Thank you so much your saving 😍♥️

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maxxxz gowtham . 2025-05-12

MORE AT Google

Nice and clean restaurant,had a huge dining area

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Kevin Allen Calica . 2025-05-10

MORE AT Google

I'm so happy about the customer service and the hot wings is so tasty. They checked the lobby regularly and maintained clean all the time. Overall wonderful experience.

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Keerthi Kumaravel . 2025-05-04

MORE AT Google

disgusting! Service is very very poor!!!

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Nazmul Hoq . 2025-05-04

MORE AT Google

I’m disappointed with KFC, today 01/05/25 I ordered Hot wings meal of 10pc, but I recieved very small pieces just smaller my kid’s finger, poor , and not recommended any more.

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Lakshmi dhananjayan . 2025-05-01

MORE AT Google

They were very accommodating and also made changes to the food without complain

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candace sobers . 2025-04-30

MORE AT Google

Nice food and service is quite fast

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Arjunan . 2025-04-27

MORE AT Google

Staff are helpful with ordering in kiosk and provide fast service as well

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Babu Reddy . 2025-04-27

MORE AT Google

Very quick service and food is very fine with atmosphere,I am happy to come again

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Varun M (varun) . 2025-04-27

MORE AT Google

Good service and helpful service

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Sangeetha Murali . 2025-04-27

MORE AT Google

Nice place and wheelchair friendly

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Sujeet Tiwari . 2025-04-16

MORE AT Google

The last time I ate here I ordered the popcorn chicken and it was absolutely disgusting. It had like a really strange smell and it tasted undercooked, I would never come here to eat again.

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HkGamers HUT . 2025-04-16

MORE AT Google

very nice server called poovendhan quick service

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Ezinne Ezekwueme . 2025-04-15

MORE AT Google

Delivery driver asked my elderly mother for a tip which is a bit forward of him.

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Catherine . 2025-04-09

MORE AT Just Eat

Clean restaurant and service was fast

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JAHABAR SADIK . 2025-04-06

MORE AT Google

Excellent service Good quality of food

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vipul pillai . 2025-04-05

MORE AT Google

The food was cold and the delivery driver was lost

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Scott . 2025-04-02

MORE AT Just Eat

forgot my sauce when i made a note not to. Every KFC keeps doing this.

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Samra . 2025-04-02

MORE AT Just Eat

Bad customer service & food is very bad. Too salty

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Judah EFX . 2025-03-31

MORE AT Google

Hi I am not happy with the restaurant packing Because they packed drinks and the hot food all together in the same back…chilled drinks can make the hot food getting colder…apart from that everything was good

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Neelampari . 2025-03-30

MORE AT Just Eat

Food cold on arrival. Had to heat in microwave.

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Steven . 2025-03-30

MORE AT Just Eat

cold food and items missing, don't bother

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Sam . 2025-03-30

MORE AT Just Eat

I didn't like the food I had a fillet missing, the food was cold the fries were unseasoned I want a refund indefinitely

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Brandon . 2025-03-25

MORE AT Just Eat

Order was fast and staff are helpful

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KOTLAPATI MAHESHU . 2025-03-21

MORE AT Google

Very disappointing. I requested no breast or side breast and that wall all I was given. My kids don't like breast so waste of money. please acknowledge the notes

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Annette . 2025-03-20

MORE AT Just Eat

delivery wasn't very late, but the delivery times kept changing. The food wasn't up to the standard of other Kentuckys, the food was very dry like it had been reheated. I won't be using this particular restaurant again.

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Colin . 2025-03-17

MORE AT Just Eat

1st time I ordered in kisok with poovendhan help, taste of hot wings is really good and service also very fast, I will come again

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Abhishek Uk . 2025-03-16

MORE AT Google

Order was wrong, I ordered x4 chips and I ordered large beans two small pots of beans came and one chips

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Steve . 2025-03-15

MORE AT Just Eat

the chicken burger was like a piece of leather, there were a 5 beans in a pot and the chips were cold.

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Colin . 2025-03-13

MORE AT Just Eat

Good, food was delivered on time

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Mariam . 2025-03-09

MORE AT Just Eat

I have not received my food yet it’s says delivered. It’s been 2.5 hours and I had to find alternative food. This is ridiculous and absurd to have to wait for simple chicken and chips this long especially due to the location. I will like a refund

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Allanica . 2025-03-09

MORE AT Just Eat

Hot wings are lovely, it’s always new and satisfying

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Kowsalya kowsi . 2025-03-08

MORE AT Google

I ordered my food in morning...there is an fast food and good customer service...

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Prabha Karan . 2025-03-02

MORE AT Google

Food good but delivery charge way to much considering I live close by

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Lorraine . 2025-02-28

MORE AT Just Eat

great people and fantastic service, the food was freshly cooked, it was delicious

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ZIA UDDIN . 2025-02-22

MORE AT Google

The food was cold and poorly packaged

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Karl . 2025-02-22

MORE AT Just Eat

I brought the chicken from store yesterday...It is very good and tasty ...it is very quick service too....

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Kitcha Logith . 2025-02-21

MORE AT Google

I brought megabox in closing time even though food is good and fresh staff are so friendly

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Rex . 2025-02-21

MORE AT Google

Order was delivered after over 1 hour 30 mins. 2 drinks missing, other drinks were placed in the bag with food making it wet, food was stone cold due to this!

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Leah . 2025-02-20

MORE AT Just Eat

The gravy was lumpy & the chicken fillets were quite hard (possibly overcooked). This made fillet burger below average. The hot food was in the same bag as the cold drinks (which McDonalds don't do). New Addington KFC is better.

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Linda . 2025-02-20

MORE AT Just Eat

Great all round acknowledgment of my request Thanks

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Annette . 2025-02-16

MORE AT Just Eat

Deliver driver never turned up, or delivered to the wrong address

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Joel . 2025-02-14

MORE AT Just Eat

This is the worst KFC I’ve ever had. Not only did my food arrive ice cold and almost 1.5hrs late but the chicken and fries were barely seasoned. Flavourless waste of time and money. I was looking for a way to cancel in the app but couldn’t find it. Won’t be ordering again.

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Monique . 2025-02-13

MORE AT Just Eat

Thank you for the quick delivery

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Anah . 2025-02-09

MORE AT Just Eat

Food came crushed and cold and delivery driver was difficult

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Princess . 2025-02-07

MORE AT Just Eat

I ordered my food the delivery man called me and took my food and said it was delivered

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Romeo . 2025-02-06

MORE AT Just Eat

Good place to bring family. Friemdly staff and fast service. Keep.it up

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mansoor ahmed . 2025-02-05

MORE AT Google

Groovy, no real complaints, but the toilet in this place is usually trashed and closed

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Reagon Jugganaut . 2025-02-04

MORE AT Google

Chicken was too cold and stiff. Couldn’t eat it

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Ernestina . 2025-01-27

MORE AT Just Eat

Unproductive, rude, slow staff Cleared orders when they hadn’t been properly served Refused to allow for the tables to be cleaned by the customers Forced to wait 5 minutes to have a table cleared of rubbish and sauces Shouted at for following signs for the toilets Forced to queue for the disabled toilets located downstairs which was locked until we demanded to be able to use a toilet 0/10 - Wouldn’t recommend Avoid if you can

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Kieran Moulders . 2025-01-19

MORE AT Google

courier couldn't find the right street even with directions. I had to walk out in the cold and rain with a cold. Please train the couriers to read Street Names!!

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Chloe . 2025-01-15

MORE AT Just Eat

No son responsables mi pedido llegó incompleto se olvidaron de mi bebida

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Roberto . 2025-01-15

MORE AT Just Eat

Decided to visit KFC for the the burger zinger meal for 5.99 I also added two fries for an extra 2.99. I found the chicken wings were very good for KFC normally I wouldn't enjoy KFC wings but these were pretty enjoyable. As well as the wings I really liked the chips they seem to have a really tasty coating on. The burgers were ok nothing special and definitely not spicy at all. Overall it was definitely worth the money and even with the extra cost for the chips.

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Greg Jeffrey . 2025-01-12

MORE AT Google

I literally give up with the lack of service. Notes in app ignored, items missing and for the second time I have had to trll.the driver off for taking the food out of his holdall and placing it on the pavement. His response was that its not my one

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Angela . 2025-01-10

MORE AT Just Eat

The quality was poor overcooked chicken probably refried and burnt chips and the chicken was salty and greasy

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Caz . 2025-01-09

MORE AT Just Eat

As disabled person and being hungry and unable to stand int he kitchen and cook due to pain, this was an important order. The chips were ot freshly made, and the chicken was ok but looked refried (I got through Uni working for KFC).

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Nadia . 2025-01-09

MORE AT Just Eat

It was a family outing. The food was good and hot, and the service was delightful, but the atmosphere could be better. Family of 5.

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Raph Uzomah . 2025-01-06

MORE AT Google

The order was on time but it wasn't look fresh every thing is cold even I m living near to the restaurant.very bad experience

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Amna . 2025-01-02

MORE AT Just Eat

The food arrived very late, everything was cold, and the drink was missing. I'm speechless.

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Alina . 2025-01-02

MORE AT Just Eat

Very bad experience. Whole order missing and keep my family hungry. We shoud have double refund for that!

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Matúš . 2024-12-27

MORE AT Just Eat

wrong order delivered i need my money back

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Maliek . 2024-12-25

MORE AT Just Eat

the chips are not even warm and you given me two chicken drumsticks

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Terry . 2024-12-24

MORE AT Just Eat

Horrible my food wasn’t even delivered driver put delivered when he didn’t give anything

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Aziz . 2024-12-23

MORE AT Just Eat

I love their hot wings, always served hot and all new. Store aas also clean.

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m babu . 2024-12-07

MORE AT Google

The food was cold and I ordered 14 pieces of chicken and 8 out of 14 was a wing piece☹️☹️, very disappointed ☹️☹️

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Venu . 2024-12-01

MORE AT Just Eat

Driver went an gave my food to someone else how does that happen when he doesn’t have the code??

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Rhianna . 2024-11-29

MORE AT Just Eat

The order does not include Gravy sauce or corn on the cob.

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Krzysztof . 2024-11-22

MORE AT Just Eat

Awful. No human service and machines don't work...... And the tables were filthy

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Andrew Lockley . 2024-11-17

MORE AT Google

Clean and tidy and professional staff

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Lanre Coke . 2024-11-12

MORE AT Google

Other than a slightly squashed tower burger (box and burger buckled in), the food and drink were tasty, still warm and filling. Yum!

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Linda . 2024-11-08

MORE AT Just Eat

Food was freezing cold like literally freezing! Thing rider walked as saw from window he was walking all down street was for my kids bday and can’t really reheat kfc food was freezing!!

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Nish . 2024-11-02

MORE AT Just Eat

I rarely write reviews but had to after how amazed at how poor the service was! Dirty tables and poor communication from staff..when I raised this with them they honestly was not bothered. On top of that had items missing from my order. This branch will never see me again.

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A At . 2024-11-01

MORE AT Google

Driver was to close to my face when I stepped back he refused to give me my food

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Tianne . 2024-10-31

MORE AT Just Eat

There was terrible service, I bought food with the screen and went to the counters to pay with cash and the lady just straight up ignored my friend when she asked if she could pay, she read the receipt with the number that we had to give to pay and she just walked away, multiple customer were complaining and arguing for multiple minutes at the counter, terrible service. I would rather go somewhere else. Food was decent but also a bit off, the chicken I had was really plain and quite tastless. Overall very ignorant staff.

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Dimitri . 2024-10-28

MORE AT Google

Delivery was almost 1.5 hours after ordering was placed. I ordered 2 meals and the fries from both meals were missing. This is the second order I placed in the last week or so where the order came with the fries missing. Very disappointed ☹️

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Tara . 2024-10-23

MORE AT Just Eat

Staff was too lazy and unprofessional

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Ab_ihsan . 2024-10-21

MORE AT Google

One of the best KFC I ate in UK God is just awesome and the staff are super especially a neapali or a Chinese girl at the counter is just awesome she helped me to buy the thing which I was confused... So sorry I didn't take her name.......... I love it.

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Akash Surya . 2024-10-08

MORE AT Google

Terrible, place will never change.

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Rehan . 2024-08-23

MORE AT Just Eat

Needed some cleaning in lobby area ….

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tummula sri ram . 2024-08-09

MORE AT Google

Same old KFC chicken always good but the chips are hit and miss

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Sophie . 2024-08-07

MORE AT Just Eat

My grandson enjoyed the nosh. A quiet day for them.

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Jim Hallinsn . 2024-08-06

MORE AT Google

Why is the toilet not available for customers to wash their hands? Frustrating when I asked for access I was brushed aside.

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Samuel D . 2024-08-04

MORE AT Google

I recently had the pleasure of visiting the KFC branch on church street in Croydon and was absolutely blown away by the exceptional customer service provided by the team. From the moment I walked in, their warm and friendly demeanor set the tone for a fantastic dining experience. And I was even more impressed when they assisted a aged woman (who I assume as a tourist) took understandably so long to get to know the menu and place order. The sales clerks her by explaining the menu and allergy information to the lady and was very polite and helpful till she had her order and get her seated. Most importantly we don’t get to see this very often nowadays. Great service KFC Church Street Croydon

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Bhuvaneswari Thiyagarajan . 2024-07-29

MORE AT Google

Service was great and good customer service. I just witnessed someone shouting at the staff and unreasonably being so rude and arrogant and embarrassing the female staff member and left her In shivering. It’s just unfair and I can totally understand how it may felt like in their side as an Ex-fast food chain employee. People gotta understand they are humans too and as a customer it’s pretty sure they are complying with the food and hygiene standards. I also witnessed the lady got her order and came back in few mins saying her drink wasn’t full and she demanded for replacement drink and large fries. Were I literally saw her enjoyed few sips of drink and tasted the fries and it’s totally unfair coming back and going crazy for replacement. And I’m pretty certain there isn’t any need to criticise the staff member’s race. And in the end this all turns up against them mentioning as rude and unprofessional staff and the lady even threatened them saying, she will write it in the review and make this place shut. But I wanted to write before she does and hopefully people understand this and wish everybody could treat dedicated staff members nicely. Order number #1094

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Chadrick Arsene Deffo Noumen . 2024-07-29

MORE AT Google

Really poor quality. My standards were already low when it comes to KFC, but this time they did hit a new low. The chicken was stone cold, oily and dry. In regard to the chicken wings, they were pretty good to be fair.

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Gabriel . 2024-07-28

MORE AT Just Eat

the driver went to other delivery 1st so our food was cold on arrival. he literally past ours to do 1.5 mile away 1st! half of the food cooked ok other half was horrible. wasted £34! won't be ordering again.

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Darren . 2024-07-28

MORE AT Just Eat

I was 2 corn cob less but everything else was great 👍

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Paul . 2024-07-28

MORE AT Just Eat

This is the worst place. Served 2/3times cooked chicken! Fries were soggy. It’s like they don’t care about hygiene!

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Oje ahmed chowdhury Radi . 2024-07-25

MORE AT Google

I’m not happy with the quality of food

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Keanu . 2024-07-23

MORE AT Just Eat

Tasty food, fast service, friendly people, it’s a great experience with them.

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Mahadi Hassan . 2024-07-22

MORE AT Google

Excellent service and amazingly polite staff

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Swifty . 2024-07-21

MORE AT Google

The staff are so helpful and polite.

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Verni Fisher . 2024-07-21

MORE AT Google

My food took 30 minutes to come and if I hadn’t of asked it would have never come. The money had come out of my account but my order number was not there. Do not go here the atmosphere was so chaotic and the service was apauling.

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Sophie Allen . 2024-07-20

MORE AT Google

This KFC is like a lottery. I've been coming here for years now. Sometimes you come and food is fresh, good portion, delicious and staff are nice... Sometimes food is too salty, obviously re-fried and you get the tiniest chicken wing they had when you order bucket 😄 Sometimes I'd give it 5* sometimes not even 1* and food goes to bin. It's sad that there is such inconsistency. Today was one of the good days 🙂

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Irena Seinerová . 2024-07-10

MORE AT Google

It is what it is. Flat drinks though

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Chris White . 2024-07-07

MORE AT Google

Yesterday I was eating there with my daughter The table was soo dirty!!!! Actually all tables there!!! I said to the stuff to clean it 2- time!!! nobody came We were waiting for order over 30min!!!!!!! Everybody was angry for long waiting !!! The stuff (maybe new) too slow and difficult to speak/understand English Am very disappointed it never been like that

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Anna Racova . 2024-07-05

MORE AT Google

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