KFC Chessington - North Parade in Kingston upon Thames

Incorrect order when arrived home. Cold food after 3 minute car ride home.

Collected my order on 18th Dec at 5:50 PM order no 3096. Reached home to find out one item missing which made kids really unhappy. Tried calling several times but phone always busy. Just ridiculous service.

Wrong items was delivered missing my burger which is the main meal and just got mini fillet instead and also got the wrong drink

Ordered chicken popcorn meal and 3 pieces chicken meal through uber eats, received 2 pieces only. Very disappointing

food was freezing cold aswell as there was 3 piece of boneless chicken missing

I really like kfc usually but this branch is awful. Food is really greasy, chips are soggy. The order always has items missing. Never ordering from them again

KFC forgot 2 include ordered regular oopcorn !

First time user… super impressed!!

Not all food ordered was in the bag

Items Missing order was cold and staff didn’t understand when I called up , English wasn’t very good

Driver went to wrong place he took it to my home address not my work place like he should have

Got the order wrong and sent pepsi instead of tango… disappointed children

The manager is very helpful and the food was tasty

not happy as they put a spicy burger in the menu and it wasn't in the order. The food was for my kids and cocouldn't eat it.

Worst KFC branch in the UK. Run by complete novices who have no clue and super slow.

Food arrived cold and items missing.

food was cold and looked stale...

Good quality and good service but no option for dine in.

Consistently worst KFC we use. Never get the order right. Today's errors: Two gravies instead of mashed potato. Who needs two gravies?! Plus missing sauce. Always disappointing, never surprised.

The food was a bit cold and the chips were soggy. it was missing the gravy.

Took ages too arrive and then was cold

This is by far the worst KFC I have ever been to. Every time I go there I get served the smallest pieces of chicken, a handful of chips. I order 4 pieces Colonel meal and get 4 legs. I always have to return the package to get me a variety of pieces. The staff working on Friday evening are absolutely incompetent and rude. I have gone to many KFC's and really, this one is the worst, shame the others are a distance away.

The only reason I ordered was because I was scammed into it. You sent me a 50% discount voucher code (J8XV9QJ5KF4FTPN6) a few days ago, which said "Voucher is not active yet" when I tried to use it. Had to pay full price, no support, no details. BS!

It was the wrong burger. I ordered the Buffalo burger but it came with BBQ sauce. I have tried to tell them via the "something wrong" section but what a surprise it's not working.

dry chicken meat,taste like old meat....few fries(baby portion) not recommended

Cold food.Incomplete order.No place to seat.

Good but they always put the cold drinks next to the hot food so warm drinks

order Colonel's Meal: 4 pc got 4 mini fillets i payed £10 for 4 mini fillets that cost £5 same old service!

food was stone cold and inedible..disgusting meal delivered

Ordered a 6 piece bucket and 4 ifvthose were drumsticks and the other 2 were tiny. The whole order was cold so was thrown away

Delicious, fresh lettuce, good presentation. Good quality chicken meal.

Usually pretty good, but this is 2nd time now parts of my order have been missed out and food is mediocre temperature feel like it’s poss been sitting around in the shop for some time

Ordered food via Uber eats arrived very fast but unfortunately food was cold and old and not fresh! Old bun and half of chicken wings, unless they only do baby chicken wings! Portion of of fries was about 10 fries in the bag!!! All cold

beans were upside down in bag and spilt , didn't get a drink and food Luke warm , not one of KFC finest hour

All wheat no meat there's no wonder KFC can afford to do 20 wings for £10 there's zero protein content 🙄

Order was NOT delivered!!! This was for a resident in a care home...shameful. Resident requires his money back ASAP

The food today came and it was just barely warm which is surprising as it’s normally hot from here

1 of the burger had hardly had any chicken very small. Does none in rush disappointed.

Great and enjoyable experience.

This kfc is nasty my order today from uber Eats was cold baring in mind I live up the road so it was packed cold and stail bread, missing items when we only ordered two meals like how does the staff get it so wrong bunch of idiots, in the past we have had brown Lettuce, I'm never getting food from here again thought would give it a try again as its been so long, wouldn't waste your money here.

Didn’t get all my food I ordered. Again

They have missed half of our order. No drinks or chicken fillets were delivered

The driver was very nice and polite. Thank you

very bad experience. one item missing

We had the ultimate BBQ chicken burger box meal. Massively overpriced! It was nothing like the photo that goes with it. For nearly £10, you get a small (very salty) burger, about 12 fries, one mini fillet, and a drink. Sides are extra.

Delivery was fine from ordering to delivery but very disappointed with the KFC !

Food was cold and part of the order was missing.

We ordered two meals and only got one portion of chips so perhaps you should refund the missing portion. Also, may I suggest that the order is checked properly before you pass to the driver. This is not the first time this has happened.

There is no where that says this burger came with sauce now I can’t eat it

All food was cold, I needed to re heat

Chips were extremely soggy and not crispy. Chicken was very dry

Be aware, this restaurant refuses to take orders at the till and therefore does not offer Blue light discount. For those emergency workers, as you may be aware, the blue light discount can only be obtained when ordering at the till. This branch told me that they no longer take orders at the till. When I informed them that I had a blue light discount, they said I had to pay full price on the kiosk and that they no longer offer blue light discount. Better off going to Surbiton branch!!

Wrong order delivered we did not receive ours

Bearly any chips, small chicken wings and as if the wings had been standing for a while, but hard.

KFC should shut this branch down. Brings down the reputation of the whole chain. Food expectations vs reality is a joke

Incorrect order items and took half a century to prepare the food. Staff are very unorganised.

Quality would have been so much better if you hadn’t packed cold food directly on top of hot food (suprise suprise the food arrived only just warm) and then add a cold drink in the same bag……

Terrible service the staff were rude and then gave me the smallest chicken ever with a badly made burger

Apart from missing fries and gravy instead of beans everything else was fine

Was dissatisfied with the chips think I got six chicken was nice bit dry but ok havnt had KFC in years so was disappointed really

Miserable staff , no napkins or salt in bag . No hot drinks either . Food hot .

Wow ! this place is awful - Cold food and a bunch of drumsticks with hardly any chicken - Never had a kfc this bad ever

Wrong burger missing items cold food

Somehow whenever I order here theres always something wrong with my order so I have to always comeback and get the rest of my orders after a 10minute drive which is ridiculous. Staff are very unhygienic and dirty as some would even eat hot wings in front of me. Takes forever to get some service here. As some of the chicken comes out so old and gross definitely not worth the money.

The quality and delivery time are no reflection of the fact that half my order was missing. Wasn’t even a big order. Ordered for 1 and they ballsed it up

This was probably the worse kfc I ever had - cold dried up and small pieces

The food was delicious and very hot. Our house is difficult to find, due to appalling signage. While I ate my meal I upgraded our signage, win -win !!

what is wrong with this restaurant they delivered the food like it was taken from the rubbish bin, you don't give a **** about your customers, you deserve 0 stars !!!!

Exceptional service & hot food.

Missing: Boneless Bundle: 8 PC + 4 Mini Fillets

Food lovely and hot...but missing the popcorn chicken

cold as doing other delivery's

Order kept getting pushed back. Bag split and food all over the floor. Would not recommend

They forgot the extra hot wings and I’ve tried 129 times to call them in the last 20 minutes and I keep getting a busy signal

food was cold and bag was wet and had rips all in it, can send pictures

food wasn't delivered at all even though it was marked as delivered. as a doctor sabled customer I had to go to the restaurant and order again. !!!!!

Your driver was amazing as the wrong post code was entered as the app changed it for some reason. He came to me with a big smile. I really appreciate his excellent service and going above and beyond for me. Thank you so much.

Awful. Just awful 1)Kids meal missing sweetcorn & popcorn chicken so just some soggy chips. 2)Adult meal missing drink. 3)The clientelle are so so rude to the staff & each other it's hell just being in the pokey little waiting area. 4)You have to watch deliveroo orders actively get prioritised over walk in customers.Staff were packing stuff into one order but then emptied that bag in order to fulfil a deliveroo request that just came in. 5)Food cold, greasy & soggy. In summation;1 adult meal (minus a drink) and a tiny bag of chips cost £18 & despite pre-ordering still has to wait 20 minutes. Avoid.

Asked for no legs for the chicken. All pieces were legs! Food tested dry and old. Disappointed

Always get my order right and order a fair bit so no complaints

popcorn chicken missing from order and tiny portion of chips.

Guy was understanding about the delivery location as it’s confusing and still managed to be on time

We were initially given an estimate of 16:55 - 17:15, (we had a previous engagement at 17:30, so this estimate was perfect) this was changed a little after 17:00 to 17:10 - 17:30. the food arrived at 17:25. When the food arrived the chips were nearly cold & the extra portion of chips that was on the order, was missing. On a positive note - The request for the cookies 'No white chocolate, only milk chocolate' was carried out.

Lovely food -fresh and tasty-Courteous and polite driver

food was delivered hot and in packaged nicely, great taste and great size portions.

This is my second time ordering food from here and the food is terrible and I will never order food from here again.🤮

This KFC always gets the order correct and delivered very quickly so it’s still hot when it arrives. Well done North Parade, Chessington

In a city full of fast food, it's not the cheapest choice, but the taste is original.

Far to much black pepper on the chips

This kfc is appalling 3days ago I bought a 6 piece bucket and you could tell the oil was dirty and old as hell. TODAY I go to pick up a mini fillet and they have given me stale bread and stale lettuce. I am fuming 😒

Delivery time kept getting later and later. Food arrived cold and had to be reheated to be eaten

Very poor quality food. Tiny portion of chips. The tiniest chicken wings I’ve ever seen in my life. KFC has gradually got worse and worse over time.

It’s actually a joke for the amount of chips you get. I am shocked that you can charge someone £8.99 for a meal and I receive 10 chips

Christmas burger was 5 star however the chips were cold and it came with no salt and cutlery.

Food was freezing cold. Did not receive the soft drinks. Called the store and they said they will resend order. Still waited another 45 minutes for order and nothing has arrived.

Burger bun was stale in chicken burger and the chicken batter looked darker than normal which makes me think the chicken was over cooked.

Tasty food and delivered super quickly. Would be great if you would add napkins/ salt / pepper into the bag that’s why I’ve given not full stars.

Paltry portion of chips in my order - Shameful really …. Warm drink. Poor

Apparently driver was at restaurant for about 25 mins

Two pieces of chicken short from boneless box