KFC Cardiff - Newport Road in Cardiff

We took our food home to find a cricket in the box. Then tried calling for an hour, no answer. Dreadful

We had a problem logging on to the app but the manager, l think, was very helpful. Our food came quickly, the service was good, reasonably priced, good experience all round

This used to be great. The portions have shrunk, you have to pay for tomato sauce, which I find bizarre, and these days you're still hungry after your meal. You're better off finding something less expensive, less greasy and somewhere where the management actually care about the customers. I see you've replied. I shall add that KFC is now very ageist as everything is on a touch screen with the main menu removed at the serving bar removed. Another stupid idea by head office. Also, the chips/fries are awful. Tip. Benny's chicken in Albany Road is far better than KFC and Jollibees in Queens Street is better than both but far more expensive.

Food was fine, service was slow and the dining area was messy boardering on dirty.

Visited yesterday for some lunch with my husband, we both ate the same things all day yesterday and after visiting kfc we spent the entire night stuck in the bathroom. Ive never felt so ill and will NEVER again eat at a kfc

All food was cold due to the restaurant placing ice cold canned drinks in the bag with the hot food.

Very happy with our order tonight. Food arrived piping hot and cooked to perfection

Ask if the company Internet is working, had a voucher that was date specific but couldn't use it as the Internet wasn't working but they still had delivery orders being sent through and collected.

Missing items, didn’t even get refund 👍🏼

Food was lovely, only problem is that we were sent two gravys instead of two beans with the two boneless banquets

Food is always hot and enjoyable

Food was hot and tasted nice, always better than Mcdonals 😅

Food okay and no sauce even though it came with my order, when I asked for sauce they were very rude. They then proceeded to shout at me from behind counter

there's a chance the driver stole part of my meal....some items were missing.

Bit upset as my bucket only had five pieces of chicken when it should have had six!

Missing items as usual. Does anybody check these orders before the go out??? At least it was hot this time.

I am most dissatisfied as 2 kanas dipping bites was missing so I am disappointed but I do hope they do send a refund if not will not order again off kfc

KFC in my area do not pay attention when preparing our food as it is always missing something very annoying.

Did not deliver to me . I want a refund

Didn’t receive my order, tried calling driver but they hung u0 on me. Disappointed

Food was. Nice. Less oil from. Chicken

The longest wait of any fast food place, min 15 mins while servers chat and chill on their mobiles. Not enough staff, not good.

Missing half the items, driver probably enjoying a free dinner…

but all the beans and rice was over everything as the lids came off time we cleaned it all our food was cold

Great friendly staff and good food

When I received my order it was very disappointed 6 drum stick and 4 normal And was cold on arrival

The food tasted disgusting. Will never be ordering from this place ever again

forgot my salad, very disappointed 😔

Asked for no chill sauce they put chill sauce. On Burger why do that

Update June 2024 Much better. Upgrade from 1 star to 4 star. Staff much friendlier. Hooray for decent customer service! Food quicker. The refit is impressive. Inside could be cleaner after customers as 50% of tables needed cleaning when we arrived. Car park still dirty, glass everywhere and bins still partly in the disabled bay over flowing. Staff so much better than previously. Toilets clean but cramped. OLD REVIEW Tried it again yesterday. Still the same bad service. Drive through female staff member was rude, attitudal, and really couldn't care less about demonstrating any ounce of customer service. Went to pay. No eye contact. No thankyou. Food was mediocre and badly wrapped. Order was incorrect. Car park was full of rubbish. Such a bad experience. Will not bother again. It's the same issues as the last few times.

three meals ordered, one didn't arrive. two were completely incorrect and stone cold, one fillet was only half battered, no drinks sent.... absolutely horrendous!! I will never order from KFC again

Half the order was also missing.

Missing three items also the paper bag it come delivered in was ripped open ..

The food was late, the driver got lost. It was also cold by the time it arrived. The drink we ordered was also wrong.

ndext timne the deliver person do nolt ring 3 timez it is service online thanks

Left my gate open didn’t even close it behind him and was rude.

Wasnt delivered driver phoned he was at wrong location and couldn’t be bothered to resolve just said Im here your not !

food was greasy, salty and cold never eating gom here ever again

Worst meal iv had in a very long time food was frezzing cold and all wet due to putting in cold drinks in the same bag as all the food most of it was not edible missing gravy with my meal you could tell there was no effort in making it what’s so ever very rushed and poor for the money I paid not happy won’t be ordering again don’t recommend!….

Completely wrong order, paid extra for sides and not delivered, how can I resolve this please.

Ice cold canned drinks were placed on top of food, in the same bag. All the food is cold and we’ve had to microwave it, and now it’s soggy. One of the drinks is wrong… ordered 7up and received a tango. Terrible

They couldn't even be arsed putting the lettuce on an £8/£9 burger. Basically no BBQ sauce on a burger that's "smothered" in it. We got two large gravys instead of the regulars we ordered. Very kind, we thought. It was so bland and so thin, and the gravy is like the only actual reason to go to KFC. Just thoroughly underwhelming and horrendously overpriced.

I ordered an paid for dips but never had them, not the first me this has happened!

I ordered some cookies but they were overcooked and like concrete totally inedible

I did not receive part of my order. The mini fillet burger was missing.

Wrong address (again), wrong cookies delivered and no drinks at all. Where is my refund?

Marked as arrived but never delivered

KFC staff not taking any notice of the additional notes on the order.

Despite of low review they provide quick and complete order for drive thru customers like me

Delivery was late and the food was cold.

What a worse takeaway experience ever!!!! The food was cold and couldn't believe that the chicken was raw 🤢. Wouldn't recommend a visit to this KFC. Overall ruined my appetite and absolutely disgusting

Food was cold despite being 5 minutes from the hotel we are staying it. Also we asked for no drumsticks and they didn't listen yet again

Food was cold. Really don't feel safe eating cold chicken so didn't eat it. Only. The corn on the cob I've eaten.

A lot of machinery requires plenty of lubrication for gears, cogs and shafts to work and slide in properly. My body is a machine, an eating machine and when I ordered my KFC gravy bucket meal order with no gravy, that was like going in dry. Next New Year’s eve, get the order right because everything else was perfect.

Wrong side delivered. All ok otherwise.

The mechanics have nice full belly's

Bought a meal deal they put in 2 drumsticks and 17 chips for 6.99 vile cold nasty food

Asked no for no drumsticks on a 4 piece order as my kids don't like them..Sent 4 drumsticks.thank you people, if you don't like you job get another one...waste of space!

ALLERGY TO MAYO CLEARLY STATED I WILL NOW START LEGAL ACTION ON KFC AND JUST EAT

We haven't reserved our popcorn chicken! That I have paid £5.49 for and have also been charged for!!!

Food quality was very poor, very greasy and dripping with oil but also almost raw.

Missing corn on the cob food cold

Orders not listened to and therefore mistakes made. Customer service was bad not willing to change orders once been made.

Place is dirty, Bins stink, toilets stink and the food was stale also tasted like they hadn't changed the oil in 3 months. Don't go here.

Never recieved I’m eligible for a refund

Food was cold despite the restaurant being empty on an early Monday afternoon and also hot wings missing from order. Will not be returning. Also no safety triangle in bathroom for wet floor could have easily slipped and fallen in there.

i just received my order but there is no hot wings.

It was fantastic having it early. The only problem was I asked for all legs as this is all my husband can eat but I received only 4 legs and 2 other pieces. I would appreciate it if someone actually read the notes attached to the order. Thank you

Restaurant is very CLEAN. That tells you all you need to know.

Never even turned up app told me my food was delivered and it hadn’t no way of contacting the driver or ringing up Just eat to rectify this. Got to wait for an email response. Shocking service especially after spending £40 on food now having to drive there and spend an extra £40 is no short of a headache won’t be using just eat again.

Very cold in there, quick food but the toilets were very dirty and smelly.

Driver delivered the wrong meal. Thankfully the person who had our meal rang me and we were able to meet to swap meals! Terrible service from the driver! Should have checked properly before delivering.

Good service and food hot and tasty.

Chips and hot wings meal. Forgets the chips. How is that even possible it’s so simple ?

Ordered 3 x beans and did not receive any at all

cold and item bottle of pop missing :((

We have just received our meal and we are extremely unhappy with the quality or lack of quality. We ordered 10 pieces of chicken and received 8 legs. This is really poor quality and not fair

missing the chips as I left a note to say and the chicken was also cold

Your delivery person could not read the instructions on his order who vets your employees the official language in this country is English so why are your delivery people not capable of reading written instructions this person arrived at my doorstep on a motorcycle how does this person even have a license to drive /ride never mind insurance to do his job if he cannot read the official language of this country

Marked as delivered even though not

They really sent a stale old burger with literal stale hard cheese, a stale hard bun, a stale hash brown and coleslaw that’s separated and bitty like it had been left out of the fridge. Literally inedible. This app doesn’t care about there customers AT ALL. If you receive stale, old, health hazardous food they will NOT refund you. They end the chat with you rudely when you’ve asked to escalate the case even. A different guy escalated it for me and i have to wait 72 hours for a call in which the

Thought we might not get a delivery being Valentines day, but we did. It was delivered on time, so thank you so much to the person that delivered.

chicken was burnt and received wrong order

Order all wrong yet again, like every other time we order. Missing sides, foods cold, burgers wrong. Joke of a place last time we order

1 hr 55mins late this is the second time this has happened. not at all happy with the service.

I placed the order on Wednesday evening for my elderly parents for 17.30 on Thursday. It arrived at 19.30 ??? I am so annoyed they are 85 years old !!!! and had to wait all that time for something to eat. I have used you a lot lately but will think again for next time. Please make contact with me to explain what happened with the order.

There were items missing, and the remaining ones were cold. Disappointed

food was cold and not made properly

Ordered extra popcorn chicken which we didn't receive

food was cold and some items missing. this is the second time this has happened from KFC. Won't bother again.

Food was lukewarm and had to be warmed up in the oven. Delivery rider was rude and refused to come to the front door and I believe he swore at me but can’t be sure as it was muffled through his balaclava.

There was one order of fries missing but I have still been charged.

Had a bargain bucket take out was very nice, made a nice change.

App says delivered but I didn’t receive my food. Cannot get in contact with restaurant or driver.

What can you say its a KFC, food to be honest was a bit disappointing , chicken was dripping in oil , but Fries were very good, ok for a quick meal.

I’m confused, I just ordered a 10pc chicken bucket to find 9 drumsticks? Realistically how hard is it to divide 10pc into thighs, breast and drumsticks?

All food was correct and delivered hot, thank you so much and delivery driver was very nice too.

Didn’t even look like chicken food was cold

the food was cold, and we didnt have the pepsi max that we ordered

Left out the gravy an bites delivery was fine just missing food