KFC Birmingham - Old Hill in Sandwell

Tracy excellent customer service, always polite and very helpful

Ordered online and had drive through collection, very large order and everything was included, speed was great and staff were friendly

Tracey and Leah was so lovely and very helpful

Tracy is just the loveliest person. Always goes out her way to make sure we’re happy with our order 👌

I had a problem with a previous order and Tracey very quickly dealt with it for me, whilst being friendly and courteous

Tracey was very kind,, always welcoming,, quick service

Lovely service from Tracy . Love the ambience too. Very quiet .Will def be back

Tracey is a very lovely lady, very kind and always welcoming

Items were missing off order and a cookie. I called the restaurant and they advised I need to go and pick up missing items but will have to pay again. The manager and colleague were so rude to me on the phone. I ordered this due to me having an operation and can’t drive

How is it possible for you guys to get something wrong with the order ALWAYS. last tree orders I had drink missing twice. last time I got wrong sides I wanted beans and got gravy. And this time I found pile of metal shavings on the chicken!? ( like from knife sharpening). And bottle of Pepsi was nowhere to be found. I usually never write reviews but this is just a joke at this point. Order from different KFC if you can. Avoid this one.

The best Kfc I have ever visited. I took my pet along with and was worried if the people would allow me to bring her in. People were happy enough to keep an eye on my pet and A team member stellisia was very helpful looking after my pet. I have visited lots of other stores, but this is the best Kfc store ever. Thank you team ❤️

Excellent service I got table service from a lovely lady called Tracy she made my day every one need a Tracy to make them feel welcome thank you for your service 10/10

I can only purchase from a screen that who knows how many people have touched! Yuek. I love KFC but there is no service, no help. It says ask for assistance! I couldn't get their attention to pay with cash after l had spent ages flipping through screens to find what l wanted! The tables were dirty the restaurant itself wasn't particularly clean. I won't be back. So disappointed, if they can't be bothered to serve me, l can't be bothered to spend my money there.

The establishment offers delectable cuisine and courteous service.

bag was torn , cold drinks put in with warm food , fries and chicken bags ripped and in bottom of main bag mixed together. have pictures but can't upload on here.

Got some salad and rice boxes delivered from here and they arrived looking pretty well exactly like the pictures. Can't ask for more than that 😁

The food is absolutely lovely , especially the new chips

Takes FAST food to a new level. Food was ready before I had even got to the counter after ordering! Staff are very friendly, Tracey is lovely. Overall positive experience.

Lovely food and amazing service. The employee Tracey makes you feel very welcome. Thank you

all food hot and really nice 👌 keep up the good work

all here, except the 1.5 litre tango.

Brilliant couldn't ask for anything better

Won't ever order from here again couldn't even get a simple order right and refuse to get my order fixed n sent bk out unhappy thx guys I will starve

Driver never turned up but said it was delivered 🤷‍♂️

Never have to wait long for your order. Staff are polite and cheerful

Is anyone actually dealing or looking into the complaint I made about this order??????????

driver went to wrong address then at first wanted me to go to him which defeats the objective of having it delivered to your door..eventually got to us ..chicken was luke warm and chips cold

My food never even arrived - driver clearly can’t read - even had a call from KFC and they said this driver is a nightmare and now I’ve lost my money

missed the orange juice off the order and didn't do the 2 original pieces of chicken as drumsticks as I had asked for in the added notes section when I ordered

food cold and bag open and missing bbq bits

I don’t mind spending loads of money but spending that much and missing items is a complete joke. Won’t order again, chicken burger arrived a complete mess as well. Only good thing was the driver was on time and friendly, screw the restaurant.

Food was smashing thank you. However my dips were missing again from my order.

Pop by for coffee as work in the area.. coffee machine always out of order.. don’t go unless you want a cold drink!! Hopeless for a large company..

Turned up cold and under cooked don't use just eat refusing to rectify the issue

Asked for wings instead of fillets and still sent fillets

Friendly staff, clean inside and out but most importantly food was nice 👌🏼 5 stars 🌟

Food is really made well and clean environment would recommend 10 out of 10

Tracey is excellent staff member and overall very clean and great customer service

Delivery driver went the opposite direction and parked somewhere for a solid 5 minutes before driving back to deliver my order. Food was almost cold when it arrived.

Probably one of the most disappointing visits. Kiosk offering table service but had to collect from counter. Chicken loudly. Overcooked greasy.

Friendly staff especially Tracy

Good food, Tracey always helps out with different things

Tracey is a great addition to this KFC. Very helpful and friendly

my go to place for a quick chicken fix 👍🏼

Brought some food for my little one Tracey's customer service all brilliant she's so helpful

Always very friendly and helpful. Especially Tracey.

Great food always fresh Tracey was very helpful

Love the food here and the staff so friendly.

The man who works at kfc has told me it’s the drivers fault my chicken is missing what rubbish! Do not order from here they miss something everytime

I love KFC oldhill the food is great and there is nothing I could say more about tye food staff are always friendly and always make you feel welcome and are always there for you 100 per cent

Missing several items, very disappointing

Tasty food and kind staff, really enjoyed it. Thank you so much very appreciated service.

Smashing all round, thank you! 😁

didn't ring my buzzer got fed up looked saw delivered run down stair to main door my food sitting outside on street I bring freezing COLD awful food I want my money back in the bin it goes

forgot cookie and can of pepsi👎

Lovely chicken. Well-seasoned and hot as I loved it.

chicken was very soggy and there was a zinger chicken missing from rice box when i paid for extra

I was abit annoyed bc the food was cold and the chicken strips fell out

Great team in here who are very friendly and deliver great service. Food was good and good value.

You guys should please go and learn maybe From Cape hill KFC. I could get the flavour even the chicken wings.tasteless.

missing drink and all dips missing

Missed out my drinks and my fries tried to call all night gone muet have been off the hook

Popcorn chicken half empty so it's a small

food arrived on time and was fresh and hot for a change

chips were cold, the rest was OK.

the food was great and on time .

Fast delivery time and yummy food!

Small outlet, but easy access, quick service and great food!

this place is useless overtime we order we always missing something this time boneless banquet with no sauces hmmmm nice and dry...

absolutely terrible did not recieve order

I could not buy anything at the counter unless I had cash. I was ordered to use the large screens to place my order and pay with a card. These are a pain in the butt to use and to be refused at the counter was insulting I just turned around and left and won't be going back. I called into an Indian takeaway and we had a wonderful couple of meals. KFC is now history.

Totally illiterate, I requested no leg pieces and they sent only leg pieces.

Forgot pop bottle. Why do Just eat drivers not look at the order and check. 2nd time this has happened now with KFC. Won’t be ordering it again on here.

What a Rip-Off tiny pieces of chicken taste just ok fries very few bland value for money it's not please avoide this place on the up side the girl who served us was great this Easter Sunday pm

The delivery driver did not want to get out the car because it was raining, called me to go to and get the food (I didn’t) also said could not find the house even tho we have 6inch numbers that glow in the dark

the meal was on time and still hot will order again .

Wrong order delivered, had to deliver and swap order with other customer, as the driver refused to redeliver.

Woman behind the counter was rude and actually tried to embarrass me, she then doubled down by telling me they don't do table service this early while delivering my food. I never ask for table service but on this occasion I wasn't given the option to collect when ordering, and if you don't do it, why was it forced on me or even an option when using the instore ordering software. This was going to be my only complaint but the chicken strips were also sub par, extremely light on batter. First bad experience at KFC, thank god this isn't my local KFC. I ordered to eat in but felt so uncomfortable I left to eat in my car.

Normally come here everyweek but went yesterday and i stood waiting at the tills to order my food the guy who was taking orders took the orders of 2 people then went to make drinks then left me waiting for 15 min ended up walking out as he saw me standing there but still wouldn't take my order normally the staff are 10/10 here but just that one person who letting the team down shame

Didn’t receive the 4 dips and got the drink wrong

Chips undercooked and popcorn chicken

Not a problem being delivered early but there were items missing from order. I would imagine this is KFC at fault and not just eat.

Why is most everything so spicy

Food was over an hour an a half late

I needed help with my order and how to use my app. Tracy came over to help me. She was amazing and so friendly!!! She made me feel so welcome. I normally get stressed ordering on the order screen aspecily and she was great and showed me how to do it. She brought our food over and reminded us to play on the app for prizes. She was great and really made me smile!

Unfortunately it was one piece of chicken missing but you charged me for it

Food was over an hour late and cold when it arrived!!

The driver was exceptionally good and helpful.

Fries where missing also no coleslaw 🤬

Excellent Hot And Delivered Early - Thanks

haven't had my order please can I have my money back phone KFC They can't do anything shop closing.

thank you all excellent service

what an absolute joke every time I order from here they screw my order up I am missing items and Neen given food I didn't order will not be ordering again I mean you have 1 job and can't even get it right

The food is cold. Items were missing incorrect items as well. Completely avoid this place chicken doesn’t even taste like chicken

nice chicken average service no atmosphere

All sauces missing and bag ripped open at the top.

Food was cold and chips all over the bag

Waited over an hour for delivery

I ordered for the 10pc hot wings, I got 8pcs, I asked for salt,ketchup and pepper,there was none in it .the chips was so cold and wringly!!! It's so sad !! My first time using this restaurant!!

Great delivery driver and good food