KFC Birmingham - Castle Bromwich in Solihull

Love KFC then this is the place

Not been for a while but was told after we que that we got to use self service screen order. Nearly walked out .

Better than the chelmsleywood kfc would highly recommend thankyou

So so tasty 🤤 enjoy every time.

Food turn up almost an hour late and cold, and cold drinks warm all in the same bag

The order was not delivered I have a ring camera with proof of this.

Missing my corn on the cob everything else was fine

We ordered quite late but within 25 minutes our order had arrived piping hot with a Friday freebie too ! Fantastic thank you

Food was absolutely disgusting there was a party of 12 an nobody liked any of the food really disappointed as it’s normally ok for our family Friday

I ordered a can of pop as part of my meal which shows up on the receipt but It was in the bag. . I have tried to ring the KFC store but no one answered

food was cold and food missing

Was nice but we had missing bits to the 2 meals

why isn't the krushems machine working on the hottest day of the year ???????

Food was absolutely disgusting, looked disgusting, was stone cold and completely inedible, will never order from there again, wanted to give no star's but couldn't

perfectly loved the food fron KFC

My food was cold so I asked for a refund I was told I was getting one and still haven’t received it

Waited over an hour from when order was placed even though was given 20min est. it just kept being pushed back. I was going out and so was late to leave the house because there was no way to cancel the delivery. The food was then cold and drinks warm

I never even got my food, I waited outside for 40 minutes and nothing came

didn't receive my drink. And got 4 boneless chicken instead of 4 normal chicken

forgot most of my food i got sauce and a drink that it. it’s disgusting i expect a 100% refund

order wrong again missing items again so 2 people don't have meals again

Really poor!!! Dried out chicken that had to be discected to find the chicken. 3rd attempt in keeping the faith with KFC. Left a note to ask for fresh but still appaling. No care be cause kfc don't care

One child lost out as she didn't get her mediem pop corn chicken or her chips

Never turned uk at all driver call said was at diff number then still delivered to wrong address.

Order missing hot wings and drink.

Lovely hot food thoroughly enjoyed it and at least received the order this time

Good delivery driver very pleasant and food arrived hot

Ordered 2 creamy mashes, gf said they were amazing and sold me on them, but what we got was 2 extra gravys, i yurn for the taste of creamy mash but yet i go on

Standard KFC, not much to say - does what it says on the tin !

Extremely poor many items missing and wrong

All the food cold, drink was warm though, well done

Delivered to the wrong address went to next door luckily they came round to my house and dropped it off

completely wrong order delivered had to go back and tell them which meant having it delivered was a waste of time and money and annoying when you've had a busy day and just want the right food ordered

Chicken and we a little greasy and fatty but was okay with some parts and chips could of been seasoned abit

Foods amazing staff don't always do stuff properly and the atmosphere is not that clean

Waited two hours for the meal. Waste of time food was cold

Too expensive not worth it shocking

all sides missing from order and pop no answer from store after 20 mins of calling

delivered to wrong adress this keeps happening

Poor staff, and prices increase every time I visit.

unfortunately this meal was disappointing, the order was missing several chicken pieces and the ones that were there were all wings and legs, it wasn't an even and fair selection of cuts/sizes. a great shame.

The quality of the food was terrible. Usually I enjoy eating from KFC but this time it was ridiculous! The wings were pure coating, no meat at all. The burgers have gone horribly small unless they gave me a mini fillet on accident? The popcorn chicken was rock hard and everything was freezing cold! The cans were warm and I just wasn’t pleased.

no pepsi delivered and half the chicken missing from the bucket. chips delivered were inedible.

Items missing from paid for food

Missing both popcorn chickens tried contacting kfc and can’t get though !!

Nice food, customer service needs to be improved.

absolutely terrible from the kfc shop I ask for plain and I don’t get it absolutely terrible I will be wanting a refund and I will be ordering from Uber eats

Both gravys missing from the meals.

Service good food nice and reasonable prices

I'm sorry to say that nobody has trained the staff. Only the managers know how to use the tills and nobody knows how to redeem free food rewards on the app. Check your order before you leave too! Whilst I was waiting 3 customers returned to say they were missing food.

Fries missing from order, it’s not the 1st time food has been missing from this restaurant

order was missing some items and ruined the meal

my order was missing items again

Items missing cannot get through to restaurant not the first time this has happened

This review is for an order I made after this order. They accepted my order, left me waiting round for over an hour then decided to let the order run until they closed. knowing full well they weren't actually going to fulfil my order. Every other KFC has now closed and I can't even go anywhere else. Why even accept the order when they weren't going to even bother? Absolutely abysmal, if they would of cancelled at a reasonable time I could of gone somewhere else, lazy. 0 stars if I could.

food was hot. .delivered on time.enjoy the meal.thank you.

lovely and hot when it arrived, taste great amazing service

Good food, always hot but I always seem to be missing items that I have ordered!

The wrong meals were delivered but the receipt attached said 2 box meals on it but inside was a bucket meal. Always seems to be something wrong when I get a delivery from here. I won’t be ordering from hear again. Can’t get the correct meals delivered.

Delivery time kept being put back and the sides I ordered with the meals didn’t come.

Wrong drink. Other drink damaged. food cold and quantity shocking!

I waited 25 mins for my order it’s supposed to be fast food I will never eat here again.

No one is available at the till for a long time to place the order, and the self ordering machine doesn't have dine in option. I have been here several times, and the service is very slow. They prioritise the online delivery orders while lots of customers queue in the restaurant.

Kfc completely ignored the notes added! Not recommended.

like what.food was good as allways what more can l say, OH l Let you know when it not.OK. take care

Food delicious and piping hot. Delivery driver friendly and had no issues finding the house unlike some drivers

Ordered colonels 4 pc meal, got fries & drink but no chicken? Logged complaint with just eat, heard nothing!!!

ordered my food half my order was missing. missing my pop/sauses and my chicken bites. paid £40 and only got about £15 worth!!!!!

Why the driver left my food on the floor at my front door i do not know

Good KFC, though service is slow when you're competing with delivery orders being handled at the same time. Friendly staff.

Missing items, when called about the items, I was shouted at over the phone and the call was ended on their half

Food was lovely but they forgot the big bottle of pop

Asked for a plain burger and didn’t come plain terrible order

Ordered two hot wings with one of the box meals and got a piece of chicken instead

Food was cold. Now In bin. Part of the order was wrong (drinks). Receipt ion bag was not ours but someone elses with their name on and a contact number (this is worrying)) so who has ours . Not good. Changed our delivery three times Angry and annoyed

Do not order from this KFC always items missing

DIDNT RECIEVE ORDER TRIED CALLJNG STORE NO REPLY DRIVER STOLE FOOD JUST EAT REFUSING REFUND

The food didn’t arrive at all??

asked for fillet burger to be plain came with everything on and asked for no lettuce on zinger burger which had on !

The order was missing the signature fries 😞 otherwise the food was good

Food wasn't In the boxes, gravey wasn't sealed so it was all ovwr my food, my food was ruined £24 for nothing what a waste of my time and money

Food was hot and prepared with care so it wasn’t all over the place. I was really happy with the delivery driver as well.

Ordered a coffee and paid, was then advised by staff they don't sell hot drinks lol...... Then waited a further ten minutes for a refund... Why would you advertise hot drinks, take payment ? .... Terrible staff who didn't seem to know what they were doing..

no delivery . apparently delivered . we'll we didn't get it. total waste of money and service

Parts of my order where missing and chicken was cold beans hard and dried up

burger was wrong, given a trilogy not a zinger. I asked 1 of the meals to be with a piece of chicken & it came with hot wings and the burger was threw onto each other a load of sauce that wasn’t needed was also there!

No 1.5 ltr Pepsi Max was delivered with order tried to contact customer services unable to get through assume this will be re delivered.

I ordered two gravy's. I instead got two mash, I also for some reason got popcorn chicken which I didn't order. and for one of the things I did order looks melancholic the size of the hot wings is poor. Not happy, wasn't worth my money

Do the drivers get their tips I’m told not shame on you just eat

Food was freezing, and looked like the staff had packed it with their feet. Smashed up the lot!! Morons

I'm just unhappy with the sub par food now on this app absolutely everybody we order from it cold or overcooked or both

It was disappointing. The chicken strips was tiny,the food wasn’t even boxed properly it was just thrown into the bottom of the bag.

missing 3 extra chicken and incorrect can, awful.

Disgusting place to go food always cold have to wait over 15 mins in drive Thu not a good place

ordered for delivery, chicken was pink, no way of contacting

Chips are missing but on receipt. .

Great service friendly delivery driver

I ordered two sets with a total of five fries, but not one was given to me. I asked the customer service and there was no response. I was really angry!

Missing item and cold drinks in with hot food witch was lukewarm when arrived

forgot an item of regular popcorn chicken bites either driver ate them or they didnt get sent out