KFC Birmingham - Castle Bromwich in Solihull

as per usual things missing of the order and the chicken just doesn't taste the same anymore no flavor just don't know why we bother ordering KFC 👎🏻👎🏻👎🏻

Really put us off KFC now! we had the 20 Hot wings well…over cooked and very dry taste like yesterdays….

Food was cold and not freshly made. Almost as though reheated by the dryness of the chicken and staleness of the burger buns. The wings presented very anaemic, it would interesting to know the source of produce. Gravy was missing too!

lhad this meal for some time this one taste not right...

Ordered thigh piece nand sent drumsticks we don’t eat drumsticks

It's a KFC. Service can be a little slow but that's mainly due to lots of ubereats and justeat orders. Staff work very hard to get things out as quick as they can.

my order came and when opened missing was. 1 signature fries..... 1 mini fillet. this was absolutely shocking as that was part of his treat at Nanny's and nearly half was missing what are you going to do...

The food was stale like cardboard and stone cold, this is after a failed 1st delivery that had no food and someone else's drinks, how is that even possible, no food?

delivery driver was very polite 👌

Food was cold, sauces were missing but we had one of the nicest delivery driver I’ve ever met

If there was an award for the worst KFC in the galaxy this place would take home the prize every single time.

Delivery driver really friendly

Wrong order delivered. Person ended up with a zinger and my ears were zinging after the complaints. So here’s my first complaint on just eat.

they put ketchup on the burger when I asked for them not to. this isn't the first time this has happened. what's the point of being able to give notes about your order if no-one going to read or take notice.

I had fillet Tower burger and there was no hash brown on it my mini fillet was rock hard like it had been fried a thousand times not happy at all

Very bad service drinks was missing and fries and chicken bites were cold not the driver fault it’s the restaurant

Food missing then couldn’t get in touch with the restaurant

My order never arrived which I placed around half 10 stated no drivers available till around 1am then said delivered even tho the shop shut at 11. Jokers

Good cold no respond when tried to speak with driver. Won’t use again

Love KFC then this is the place

Yet another part of my order missing, no point in complaining as it never gets rectified. KFC head office should seriously consider investigating this branch is workers and managers as there is no quality control, hate to say this but they either can't read a simple order or just don't care about the reputation of their employers. Genuinely will be the last time I use this so 'restaurant'

driver was very polite, kind and friendly.

My burger was broken up and chips was freezing cold due to putting them next to the cold drinks

Not been for a while but was told after we que that we got to use self service screen order. Nearly walked out .

The food has not been delivered very bad because it was for my children 😭

Food was okay but I specifically wrote, in capital letters, on the order form not to send signature fries because we don’t like them, disappointing to receive them again when you’ve stated to send plain fries!

told different times, I was waiting downstairs in the rain and when he arrived I had to wait another 5 mins for him to get out the car, my food was freezing cold the chicken looked like it had been sat there for a week popcorn Chicken was missing !!

food was disgusting couldn't even eat it it was as if they had severe me last night's waste

food arrived cold despite the restaurant only being a short drive away and had multiple items missing. i had to ring four times before somebody actually answered the phone, explained the issue and was basically told that it was my problem as they were unwilling to refund or replace the missing food.

Forgot my 1.5 ltr bottle of pop only sent one wrap and gave me the wrong burger terrible the chips tasted like the ape that did my order never again

Better than the chelmsleywood kfc would highly recommend thankyou

Usually food is fine, this week had 2 pieces of chicken & 4 chicken legs, usually get 2 chicken legs and 4 pieces of chicken

Horrible greasy food all delivered in one paper bag. The food was cold, the drink was warm. I had to put the food in my air fryer oven to burn off the excess grease and make it hot again. I will never use them again.

food was hot and nice but the delivery was rubbish the driver dumped the food by my door, got back into the car and drove off with me being not able to walk down stairs to collect the order off him due to an injured leg

Food was cold, took over an hour to arrive and some was missing from the order

didn't receive my 1.5litre bottle of pop that should have been with the order!

We was missing items in our order

delivery drivers are a joke don't speak English. poor customer service rude and refuse to get out there car when we pay delivery fee

food was appalling. dry, hard ,not fresh,not worth having .

Cant even star it, food missing, over cooked, cats are even having finding it difficult to eat. will not be ordering from kfc castle bromich again.

No drink with order & food was cold

my food was over cooked and inedible, had to through it out. The fries were just crispy with no potatoe in them and the chicken was over cooked an was unable to eat it.

So so tasty 🤤 enjoy every time.

Food turn up almost an hour late and cold, and cold drinks warm all in the same bag

The order was not delivered I have a ring camera with proof of this.

Missing my corn on the cob everything else was fine

We ordered quite late but within 25 minutes our order had arrived piping hot with a Friday freebie too ! Fantastic thank you

Food was absolutely disgusting there was a party of 12 an nobody liked any of the food really disappointed as it’s normally ok for our family Friday

I ordered a can of pop as part of my meal which shows up on the receipt but It was in the bag. . I have tried to ring the KFC store but no one answered

food was cold and food missing

why isn't the krushems machine working on the hottest day of the year ???????

Was nice but we had missing bits to the 2 meals

Food was absolutely disgusting, looked disgusting, was stone cold and completely inedible, will never order from there again, wanted to give no star's but couldn't

perfectly loved the food fron KFC

My food was cold so I asked for a refund I was told I was getting one and still haven’t received it

Waited over an hour from when order was placed even though was given 20min est. it just kept being pushed back. I was going out and so was late to leave the house because there was no way to cancel the delivery. The food was then cold and drinks warm

didn't receive my drink. And got 4 boneless chicken instead of 4 normal chicken

I never even got my food, I waited outside for 40 minutes and nothing came

forgot most of my food i got sauce and a drink that it. it’s disgusting i expect a 100% refund

order wrong again missing items again so 2 people don't have meals again

Really poor!!! Dried out chicken that had to be discected to find the chicken. 3rd attempt in keeping the faith with KFC. Left a note to ask for fresh but still appaling. No care be cause kfc don't care

One child lost out as she didn't get her mediem pop corn chicken or her chips

Never turned uk at all driver call said was at diff number then still delivered to wrong address.

Order missing hot wings and drink.

Good delivery driver very pleasant and food arrived hot

Lovely hot food thoroughly enjoyed it and at least received the order this time

Ordered 2 creamy mashes, gf said they were amazing and sold me on them, but what we got was 2 extra gravys, i yurn for the taste of creamy mash but yet i go on

Standard KFC, not much to say - does what it says on the tin !

Extremely poor many items missing and wrong

Delivered to the wrong address went to next door luckily they came round to my house and dropped it off

All the food cold, drink was warm though, well done

completely wrong order delivered had to go back and tell them which meant having it delivered was a waste of time and money and annoying when you've had a busy day and just want the right food ordered

Chicken and we a little greasy and fatty but was okay with some parts and chips could of been seasoned abit

Foods amazing staff don't always do stuff properly and the atmosphere is not that clean

Waited two hours for the meal. Waste of time food was cold

Too expensive not worth it shocking

all sides missing from order and pop no answer from store after 20 mins of calling

delivered to wrong adress this keeps happening

Poor staff, and prices increase every time I visit.

unfortunately this meal was disappointing, the order was missing several chicken pieces and the ones that were there were all wings and legs, it wasn't an even and fair selection of cuts/sizes. a great shame.

The quality of the food was terrible. Usually I enjoy eating from KFC but this time it was ridiculous! The wings were pure coating, no meat at all. The burgers have gone horribly small unless they gave me a mini fillet on accident? The popcorn chicken was rock hard and everything was freezing cold! The cans were warm and I just wasn’t pleased.

no pepsi delivered and half the chicken missing from the bucket. chips delivered were inedible.

Items missing from paid for food

Missing both popcorn chickens tried contacting kfc and can’t get though !!

Nice food, customer service needs to be improved.

absolutely terrible from the kfc shop I ask for plain and I don’t get it absolutely terrible I will be wanting a refund and I will be ordering from Uber eats

Both gravys missing from the meals.

Service good food nice and reasonable prices

I'm sorry to say that nobody has trained the staff. Only the managers know how to use the tills and nobody knows how to redeem free food rewards on the app. Check your order before you leave too! Whilst I was waiting 3 customers returned to say they were missing food.

Fries missing from order, it’s not the 1st time food has been missing from this restaurant

my order was missing items again

order was missing some items and ruined the meal

Items missing cannot get through to restaurant not the first time this has happened

This review is for an order I made after this order. They accepted my order, left me waiting round for over an hour then decided to let the order run until they closed. knowing full well they weren't actually going to fulfil my order. Every other KFC has now closed and I can't even go anywhere else. Why even accept the order when they weren't going to even bother? Absolutely abysmal, if they would of cancelled at a reasonable time I could of gone somewhere else, lazy. 0 stars if I could.

food was hot. .delivered on time.enjoy the meal.thank you.

lovely and hot when it arrived, taste great amazing service

Good food, always hot but I always seem to be missing items that I have ordered!

The wrong meals were delivered but the receipt attached said 2 box meals on it but inside was a bucket meal. Always seems to be something wrong when I get a delivery from here. I won’t be ordering from hear again. Can’t get the correct meals delivered.

Wrong drink. Other drink damaged. food cold and quantity shocking!

Delivery time kept being put back and the sides I ordered with the meals didn’t come.