TGI Fridays - Solihull in Solihull

Was an ok experience for a typical TGI Fridays, like everything prices have gone up apart from that not bad at all.

We visited as a family, Grandparents, son and wife,and their daughter, who was attending Solihull Core to receive an Art award that evening. The staff were very friendly and helpful, despite us deciding to move tables three times! The meal was yummy, but I'm not surprised that the restaurant was quiet, and today we hear that TGI is going into administration! It's a shame, but not surprising at the high prices, £20 for a burger and fries, an extra £4.60 for a tiny amount of veggie slaw, which a rabbit would have turned their nose up to! So sadly we won't be returning. Without the waitress showing us how to use your App, we would have paid £123, as it was we still paid £98, how do you expect young people to afford these prices!?

Had the barbecue ribs, beef corn and fries combo with Long island Iced tea. Exceptional taste

Haven’t been to TGI’s for quite some time, but have to say impressed! Staff were awesome, the food was hot, delicious and plentiful! Definitely would return!

First time at TGI loved the decor, quick service and amazing food.

I can't explain how utterly over priced this place is. We had, 2 cocktails (because you are FORCED to pay £16 for two), 2 beers, 2 caprisuns. 2 Adult main meals and 2 kids mains and it came to £97. £97 for ONE course. The cocktails were rubbish. The food was nice but no better than a Harvester. What on earth is going on with that pricing. We could eat at quite a nice restaurant for that price. Not to mention the service was dreadful. The staff were lacking in training. We had to prompt orders to be taken (there were 4 tables in and at least 6 staff on). When asking for things we were met with rudeness and like we were burdening them. It was a hot day and we have two small children, it took 15 minutes before I had to ASK for drinks. Like guys, just put water down on the tables. Don't be rude to customers when they ask where the rest of the order is. Pre empt their question and advise the rest is on its way. Won't come here again. What a shame as TGIs is one of the only original Touchwood restaurants and it was severely overpriced for poor service, mediocre food and absolutely rubbish cocktails.

The food is good but everything else is overpriced

First of all we had Louisa H serve us on our visit & I must say she was amazing & a credit to the company. The food was great, the Jack Daniels chicken strips were tasty & juicy. My only complaint is the portion sizes seems to of got smaller & the chicken wings are really small for the price & not really worth it. Overall great service & good food.

Went there last night for a friends birthday it was good to start but then they started to lay tables slamming the cutlery on the tables, noone came and said to us that they were closing music just cut dead, just a very rude thing to do.

The only good thing about this place was the service. Food was astonishingly overpriced. £20 each for a bowl of chicken pasta. Looked like they shared a chicken breast and pasta was tough. Rest of meals over priced and small portions. Best part was leaving.

We like TGI Fridays ! Good service and delicious ribs

Sweet, sour spicy chickens, hot sun and cold fresh beer… Great way to start the weekend

Absolutely phenomenal would highly if you love kind of American food the staff go above and beyond to help you and the food is to die for it was my first time ever and I give it a solid 1 million out of 10

Terrible. TGI used to be ok for a chain place, but prices have gone up by around 50% and quality has dropped through the floor. Even their cocktails are now prr mixed rubbish. £30 for some manky ribs!!! Service was rubbish, we had to go and get a waiter twice to come for our orders of drinks and then food. There was a massive delay for the starters then a long delay for mains, my ribs were stone cold and had to go back. All in all a sad experience in a once over the top happy place. They don't even do happy birthday songs anymore.

Absolutely terrible. Worst TGIs we've visited. Food was freezing cold. Service was no good either. Got a refund on most of the food.

Great Fajitas but kitchen a little slow considering we were in a quiet period after the lunchtime rush

Great food , really friendly and helpful service Would definitely come back

Good food and vibes and jacob helped it even more with the great hospitality!

Came here for my birthday, enjoyed a nice meal with my mom, dad and brother. I had the chicken pasta which was really yummy. As it was my birthday the staff sung me a happy birthday song which filled me with joy and happiness. Got given a handmade balloon hat which I put on my head for the duration of the time we was there. I also got given some cake with cream which was delicious! I was able to use my student discount but the signal here isn't really the best. Amelia was really nice, polite and friendly. Thank you :-)

I put in for a refund for my children food as they was no chips in the box my food was fine but not kids food and never heard anything back or no refund back very bad service

It wasn't busy but the barman clearly genuinely cared about my partner having a great time and exactly the drink she wanted. Haven't come across that from a barman for a long time.

Couldn’t fault the service! Food is severely overpriced!!

We went to tgi Solihull last night for a hen do we had all decided before hand that we wanted the special offer of £13.99 to be told it was unavailable their was 8 of us in total 4 had the cajan chicken pasta which was so hot half the meal was left and it was 90% peppers and hardly any chicken really disappointed we spent a grand total of £260 and were left starving went down to kings chippy for something else to eat

Nice food, our waitress whose name I forgot to note down was really good. Attentive but not over the top . Tad on the expensive side overall. Good vegan options

Specifically ordered to be delivered at a certain time, 2hrs in advance. It was still late! Side sauces missing. Other than that, nice food

Good service, nice cocktails. Food's ok.

Away for 20 years, not the TGI Fridays experience, I remember. There is no atmosphere on a Friday evening and extremely overpriced. Tacos were bad. Rest just OK.

After using tgi a few times found the attitude of the staff disgusting today. Every time we come if one wants to upgrade to cocktails it’s ok so we decided to book again today for 6 people. as one person was driving they didn’t want to upgrade due to the brunch not being worth the 39.95 if only drinking soft drinks and were told unless everyone upgrades no one can. A manager came over and then sent a senior manager over who didn’t even want to listen thank god we went slug and lettuce who were happy to have us and made us feel like appreciated guests.

Me and the mrs just visited this place and we were welcomed by the staff and shown to our table which was fine. We ordered our starter and mains the starter glazed wings were ok we received our mains Fridays glazed burgers ( £20 each ) this is where the food went down hill the burgers came with the smallest slice of bacon I have ever seen the staff offered to give us more bacon which I am thought was great, the bacon came plenty I put the bacon on my burger and started eating I soon realised the burger was so dry it started hurting my chest at this stage myself and my mrs refused to eat we asked for the manager she was a women who understood what we was unhappy about and took the mains off our bill. After receiving the bill I was shocked that a cocktail cost £16 luckily this was 2,4,1 as £16 for a cocktail is ridiculous, I paid the bill and left I will say I will never walk into any TGI Fridays again.

American dinner style decent tasty food! Don't forget to tell them if you are celebrating a birthday 🥳 😉

our server was Tom and he was brilliant! went on Vday so service was a little slow but overall really good

Great atmosphere and service from the bar man was very friendly and quick

Louisa served us and has done a number of times, always welcoming and enthusiastic, best experience of any member of staff who has ever served us, should be teach the others.

As a rider you won't get the order ready ever .you won't find anyone to ask about your order . waste of time .staff just ignore drivers, management needs attention

Wonderful first time visit. Vegan burger and fries were outstanding. Waiter was wonderful- attentive and informative. Prices were high but worth every penny. Four very happy diners. Thank you TGI,s hope to return soon.

Food and drinks are always average as well as the service.

This place was awful. We paid £120 for burgers and meatless taccos. Service was very slow, waitress went awol after the meal so we were left sitting there for about half to pay the bill. Will never go there again.

Fulfill's it roll in the market place well, good atmosphere, helpful staff.

Christmas social dinner for 8 people. Restaurant was quiet, couldn't fault the service. The food was OK, a couple of things were sent back and were removed from the bill by the staff. The sesame chicken strips were unfortunately overcooked. My only real gripe was the price. When did this place get so expensive? Wow was I surprised. My wife wanted one cocktail. She was told it would be £16. She was told she could have another for free but one would be £16 anyway. C'mon TGI, you can't do that. What about people who only want one? £16 is a pure rip off.

really good place to eat came to pay the bill and me and my friend wanted to split so we both paid for what we ordered our self when said this the waitress became agitated and changed her tone from friendly to moderately annoyed we noticed this and found it a little rude

Will say me and my partner are kind of cheeky as we only go to TGI for the cocktails and desserts. Though the fact we keep going back shows how good they are. The staff are nice and friendly and the decor is lovely.

Servee with a Xmas headband keep touching me on my shoulder, felt very uncomfortable. Waited 1/2 for food and was warm when arrived £84 for 2 wouldn’t be in a rush to go back to be touch

Rip off, £4.50 for a can of soda! Crazyyyyyyy

I had gone to TGIs on 15.11.23 at around 7pm with my family. I had ordered half a rack of ultimate ribs, which is what I usually order. When the food arrived, I was shocked to see it’s size. They seemed like baby rack of ribs as due to me being a regular, I know what their usual portion sizes are. Please see photo to appreciate. I had raised this with the management and asked for an explanation. I was told that their suppliers have changed and this is their size now. I was appalled by this as I did not expect to get baby rack of ribs for a £22 meal. I felt totally ripped off. I was offered a half rack free out of courtesy which I graciously accepted but I am still leaving this due to 2 points. Firstly, I feel not everyone would fight their corner and may potentially be stung with baby proportions so from a public service point of view I am raising it here. Secondly, I had gone on a day when “kids eat free” as I had purchased a full meal. I was told I cannot use that offer as I was getting a NHS 20% discount. I had told the staff that I have used both offers simultaneously previously and it has never been an issue. But clearly the staff was having none of it and they made me pay for the Child’s meal. I find this atrocious as I had a budget of spending in mind and it exceeded that. Considering Cost of living crisis and the excessively inflated meal prices at TGIs today, I would have expected them to keep their T&Cs consistent and not rip customers of. TGIs, SHAME ON YOU!

I have always loved going to TGif but this time around the experience was quite appaling. They have drastically cut down on their portion sizes. Small pots of dip serving. Not only that they are playing up with the offers advertised. So a blue light card holder is not allowed to get a free meal for their child. How is that justified please clarify. So if you work for NHS you cant get your blue light discount and a free meal for your child. The prices have increased the portion sizes getting smaller and playing up on offers as well. I dont understand who their target audience is. The £7.50 meal I ordered for my son was like tiny. Where has your standard gone.? Really disappointing experience

Food we had was lovely, good cocktails & tasty milkshakes & great friendly service from a guy called Malik...but some prices have definitely gone up & on some items, a little ridiculous, eg £6.20 for a slice of ciabatta to go with your overpriced pasta dish...just saying.

Great restaurant, great food, great service. Overall I enjoyed my experience at this restaurant especially with friends! I would highly recommend trying out TGI Fridays if you haven’t had it before as it is a great experience!

Actually 40 minutes late and food was stone cold!

Lovely place to eat for lunch time treat

Lunchtime visit whilst shopping. I have eaten the same foid at resort world but for some reason it didn't taste the same. Waitress went above and beyond so top marks for her

I have been coming to TGI's for years! I visited the weekend & was absolutely stunned at the price increase, chicken fingers & fries now priced at 16.50 it used to be 10.50 and its crept up & up jack daniels sesame chicken strips meal 19.50..daylight robbery, I understand the way of the world the cost of ingredient's has gone up significantly but can TGI's confirm if the cost of produce comes down will the prices? Unfortunately myself and my family will only return now sporadically as I can't justify the cost

Tom was amazing! So attentive and friendly, really made our night!

Went for lunch, just before the rush hour so quite empty, nice food and service.

Looked after all evening by the staff

Missing sauce from the order. Didn't feel like value for money with the food quantity and quality.

Food was lovely as always Amazing cocktails 2-4-1 😉 Very friendly and helpful staff!

My teenage grandchildren were so looking forward to the visit Very dissapointed....food very average way overpriced and small portions The only memorable point was the staff were lovely Will not be visiting again or recommending it to my family and friends

Tom was very helpful and provided excellent service

We always come for big celebrations at TGIs it’s a lovely family friendly restaurant and we normally really enjoy the food. It was our friends birthday so we go to the usual spot service was amazing however the food let the whole meal down my food was slightly warm and chicken was really dry the fries were soggy because they were in a pool of garlic so it was just not very good altogether. My boyfriends vegan dirty fries was awful looked nothing like the photos online and didn’t taste good his vegan burger wasn’t very nice either. Although we got the burger taken off the bill we didn’t come to not spend money we came to enjoy a meal.

I didn’t even get to enjoy my order as the driver failed to understand basic instructions when I was explaining what building to go to & I watched him turn around and go back to his car failing to deliver my food. Can just eat hire people with functional brains to deliver the food please?

We decided to try tgi as we hadn't been there for yrs . When we got there we waited ages to be shown to our table even though it wasn't busy . They weren't rushing round. Eventually the waitress came over to take our order nothing was written down . She bought our drinks then we waited for our meals which she bought out except mine wasn't what I ordered at all . So she took it away and said she picked up he wrong plate . We waited and waited my cousin wouldn't eat her meal without me . Eventually a man came over with some chips to keep me going . With my cousin stood up and announced we were leaving as the service was so bad her food was just warm anyway and mine was nowhere to be seen neither was the waitress . I'll never go there again !

Went as a treat after nearly 3 years of not having TGI and was so disappointed with the food - came nothing like it said on the menu and just did not live up to the expectation. Portions were so small considering how expensive it was… payed £50 and regretted every penny spent.

Fantastic service by Thomas M, who went above and beyond! However, unfortunately some of the food wasn't to our liking. The fries had been seasoned with pepper and the onion rings had far too much pepper on, so much so we couldn't eat them. Some people may like their fries or onion rings with pepper on, but there was pepper on the table so they can add their own. My husband's steak wasn't cooked as requested either. The time it took for the food to arrive was too long.

Avoid. I visited and two members of staff were so rude. Louisa & Thomas. Think TGIs need to concentrate on who they hire and provide sufficient training on the basics of customer service as both of these staff members lack any knowledge of customer service. Everything was made out to be a big problem. I asked them if I could sit at a bigger table as I have 2 children under 2. One stays in the pushchair and needed space for a high chair. I was told no it wasn’t possible as I would obstruct people getting past even though we were literally the only customers in the whole entire restaurant. As it’s Monday afternoon. I didn’t want a specific table just for a bigger one as there was 5 adults and 2 children under 2. I asked Thomas why can’t we have a bigger table and his response was like I said before no. You will be in the way. But I genuinely would not have been in the way. When asked his name he was very sarcastic and said “Mine?” But his actions and tone of voice was very very unprofessional. Think it’s time you had a reconsideration on your current staff. I can’t say I’m surprised it was empty. We left with sarcastic remarks from both staff laughing and as we walked off we heard them talking about us - again not professional. We went to jamaya upstairs and the customer service was amazing. Very accommodating and was really busy which makes sense as it’s great food and great customer service.

I used to love going to TGI Fridays. It felt like a real treat. Sadly, the food prices have gone through the roof and the quality through the floor, here. We had chimichangas (burrito type), a cheeseburger, 2 cokes and 2 apple juices (kids meals were free on an offer) for £45. You’d expect decent food for this, I feel. The burger was cold, hard and pretty much inedible. The kids chicken nuggets were cold and again, really poor quality. My chimichanga was ok, but no accompliments (chips, sides etc, just sauce). Our server was very nice, prompt and attentive. If the kids meals were not on offer it would have been a scandal and I’d have probably refused to pay, but as it was it was classed as a learning experience and we won’t be back. Sad, but it is what it is…

walked in to be seated and was left waiting as the staff ignored us as they were having a chat, when I approached the the staff and asked if we could be seated Louisa was very abrupt saying I (WILL BE IN A MINUTE) the way it was said was quite rude and made us feel unwelcome. Eventually Thomas came over to seat us and wanted us to squeeze in to one of the tightest seats he could find, as there were three adult’s and two infants in a big push chair we ask for more space as we would block the walkway. As we were the only customers in there I asked for a bigger area to sit in and was told no, with no explanation as to why. So I said we will leave it then Thomas seemed quite happy with that idea and wished us a good day ! So now they had managed to lose the only three customers they had we moved on surprise of how we had just been treated The good bit was that we moved upstairs to Tio Latino which was busy and they did want customers so that was nice.

The food has gone down the toilet over the past 2 years imo. Nothing good to say about it anymore, better off cooking my own frozen patty. £16 for a burger that should be £5. I feel sorry for the waitresses let down by a bad kitchen and bad management. Good thing we managed to get money off for it being so poor and the menu very misleading.

Went in the afternoon and it was quiet on a Wednesday but either way the service was great. Didn't get the waiters name. Food was great

Went during the week for lunch. It wasn’t busy but the service and food took a while although the staff were friendly. The children’s meal portions were ridiculous, I have been to another TGI’s and ordered the same for my son so was disappointed when the hot dog came in a burger bun with a scattering of chips. Not good value for £7.50. Will go elsewhere next time.

The food was lovely and the sevice was great by Leah L. My daughter said she’s a shining star ⭐️

Booked table for 8pm, arrived 7.50, didn't get seated until 8.10, freezing cold in there. No atmosphere. Then 9.25 the lady came around and said last drink. That isn't 2 hour brunch. Awful Manager Carla unapproachable

Very good food. Very recommended "Salted Caramel & Chocolate Brownie Sundae (V) Had a great night out.

Had to find our own tables as the staff were mostly messing about in the back. The place was an absolute mess with tables not even being cleaned the whole time we were there and food all over the floors. We were served by the bar staff didn't get his name unfortunately but he was great. The manager who was apparently the head chef was clearly having a bad day as our mains came before the starter and the fries were all cold and had to be sent back.

Bad service but the food was nice just need to get more staff

A little slow at times in coming over to the table, not very attentive.

Went for lunch today with my husband asked for quiet seating for 2, the girl who showed us to our table wasn't very friendly (hair in ponytail black shirt trousers )we asked about a table that was vacant and seemed pretty quiet she mumbled something and the table she gave us was by parents with young children , babies crying. Haven't got anything against mothers, babies I'm a mother and grandmother but today we needed a quiet spot .... the place looked dirty, waited ages for the food. Our waitress was a nice girl and she apologised for the wait as for the other one a smile wouldnt go a miss! TGI not what it used to be .

Some of the burgers were burnt, and the service was very slow even though it wasn't busy

The staff member Louisa I believe her name is provided excellent service, always asked me if I was ok and if I needed anything, also reminded us to use our uni days discount which gave us 30% off and saved us a lot of money on our final purchase, so a special shout-out and thanks to her.

Food was ok but nothing special. Quite expensive for mediocre food

I wish i could give zero stars Had an experience of collection of food First of all 15 to 20 minutes none of staff saw us and after 15 to 20 minutes they goes that this order has been gone long time ago How ridiculous it is that your order has been taken by another person Such unprofessional staff and rude

Real bad service left to sit with empty drink for 40 minites food only basic for the money cocktails so badly watered down

Really disappointed. Been going to TGI Fridays for 20 years and the food is now completely tasteless and very poor quality. Service was okay. One very attentive staff member and another that was rude. Menu is tiny now and very boring. I won't be going back. Such a shame...

Went in there for my gfs birthday and asked if they could do anything for her birthday. They said yes that they could make a balloon hat and some birthday cake. We waited over half a hour and nothing, even though 5-12 staff were just standing around on their phones doing nothing. We asked again and they were clueless. If I was you I’d go the slug and lettuce next door much friendlier staff and they actually do something for your birthday.

Our server was brilliant, really friendly and funny. Orders were received in good time despite how busy it was. Drinks were delicious and there were vegetarian/vegan options for food.

It's TGI'S does what it says on the ti

Stood and waited for 15 minutes just to ask for a table and there was not 1 member of staff to be seen either at the bar or waitress/waiter floating about. Ended up giving up and leaving

Great drinks, food and customer service experience! Tom our server was very helpful in explaining the promo using the app.

Overall not v good. The service was extremely slow, our food order was mixed up, nearly £4 for an unlimited coke which is no good when you only want 1. Food portions were small, most staff overworked or not interested. Only positive was they had an offer on for children eat free which really helps a family of 4! Would we come back again? Nope.

It was clean and tidy, not busy at all. Considering this it took 10 minutes before we were shown to our table. Waitress was nice. SERVICE The cutlery came to the table it was dirty and sticky, so we asked for this to be changed. We ordered the food, considering it was not busy at all, this took 50minutes before it arrived, it was cold tasteless. I did notice, that people did come in and leave, this was due to the slow service. The best thing there was the cocktails, this was excellent. Paid a lot of money for tasteless cold food, I would not go there again for food or service as this was poor TBH, disgusting.

Decent TGI’s. Food good and very efficient staff.

My sister did a perfomance thank you for watching it and the ballons she loved it!🤩

Most of the staff we’re lovely but the one guy with a stinking attitude was so rude you can spot him from a mile away with the disgusting look of him he was so rude and needs to learn some manners he needs to look for another job because hospitality is not for him absolutely vile boy

We did the bottomless brunch there was 12 of us and the staff kept us topped up properly with drink by far the best bottomless brunch I've done. And a special shout out to our server Malik he was a fantastic host and a credit to the tgi team

The worst meal I have had in 30 Years of eating in restaurants. Tasteless warmed up food good enough for animal feed.

We came for a bottomless brunch and the cocktails were absolutely amazing. Best Purple Rain I have ever tasted. The Raspberry Special was also a favourite. Thank you, James! Food was great too, a bit more of a selection would be nice, though. Maybe a set menu instead of just appetisers would better? Thank you all for a lovely evening (16/02).

Really happy to see more choice for vegetarians/vegans. I wouldn't recommend the fajitas as it's mainly onion and chillis. The Jack Daniels sesame strips were alright but the shop stopper for me (which might seem sad but i love it) was the garlic mash. Next time, I'm probably just going to go for small plates and try the vegan loaded fries! The server we had was fantastic, we never had to ask for a refill of our drink - she was already on it. She made conversation and gave us information on dishes. Music is always a little too loud in tgis I find and it's difficult to have a conversation.

Great fajitas!!! Very friendly staff.

Great location, food was lovely and staff were friendly. Good cocktail menu.

Lovely food, great service from the girl who served us (don't know her name),

Today we was greeted with a lovely server, he was helpful and friendly - that’s the only reason this hasn’t been awarded 0 stars. The food itself was very disappointing - pasta dish just tasted like it was fresh out the microwave, and the chicken in both the fajitas and pasta had a rubbery, over cooked texture. Service was quite slow but it was noticeable how understaffed they were, so I can compromise with that. But that is no excuse for the food quality.