KFC Bedford - Interchange Retail Park in Bedford

Well- order at the drive through. Paid for the whole meal. Got given straws. Got home at the end of a long day, exhausted to now find no drinks with any of the meals. I paid for the drinks! I have young children and can’t just drive back. Have tried to call them 20 times. They have the phone off the hook clearly. I am not happy at all.

Some pieces of chicken were ok and some were awful. But at least this one was open unlike the other one very close stating open on website

Staff rude, food cold and not fresh but at least they seem to have got rid of the rats around the bins

Quick, efficient, friendly. Always polite and respectful to delivery drivers. Thank you all. Much appreciated.

Normally I like this restaurant but the food was cold, took it back and said it was cold and could he make some fresh. Gave me a replacement. It was the same temperature. Asked twice for extra mayo and lettuce didn't get that either. Service was miserable.

Food was awful chicken was really dry, terrible service will never go there again complete waste of money.

Ordering through Drive through they never get your order right. NEVER.

A good place to go, hence why I do still take the little one here when they want a KFC, just wish they had enough staff to do the table service as it's not the best for waiting around for your order.

This site was very cold and the restaurant area was not very clean, ordering was not easy and the staff seemed very un happy. the food was not value for money and not very hot

AVOID! disgusting place. I've noticed another review in regards to the card payment and can't order via drive thru. (That was 3 weeks ago) still no change! this seems to be the norm here. The staff are rude and not helpful at all, they stare you out and think it's funny. No signage stating card machine not working and a few people still que and wait for someone to answer. It's a joke. Staff state over the intercom, come in, no card. The place is a dump, it's cold, it stinks, no way am I ordering food from this place and the service is diabolical. Nandos is opening soon!

Had our KFC treat today. I do feel very sorry for older people now with only ordering through machine. Witnessed an older man struggling to order But a nice lady (customer) helped him . Please don't alienate the elderly probably the only little pleasure they have. Music in there was too loud.

Can be a little slow and cold inside but the food is tasty

Food missing from the order, wrong order receipt attached to the bag with a completely different order in it. Shambles.

fast delivery. shame we did not get dips we asked for.

Pre-ordered and still 20mins late. Food was also cold. Poor effort

food wasn't hot but still yummie xx

Large Bottle of Drink missing from order

The 2 pc was dry and overcooked... too salty and not the standard of a KFC.

i order hot wings which one totally diffrent from kfc taste.

Went through drive thru on multiple occasions specifically asked for unseasoned fries two out of three times received seasoned fries as of today did the same again ask for unseasoned fries and they can’t even separate normal fries from season fries and these are the people in charge of not giving you food poisoning

It wa missing soya beans and the order was not as it was they gave me less riceit was get accepted so I deserve a refund

Told over the intercom the drive thru wasn't working - no expansion on this, but no problems. Went inside, at least half a dozen staff doing nothing in particular. Asked to order food at the counter, was spoken to like an infant and told I could only order via the electronic screen?! I know it's not the Ritz but speaking to someone like dirt for literally no reason is just bizarre. Avoid avoid avoid.

These guys had a bit of technical meltdown last night and handled it brilliantly. They kept their calm and powered through the orders all working off one screen. Despite the chaos they didnt have anyone complaining about getting the wrong orders either. Well done guys!

Naina is ignorant. Stood with my food in her hand for over 2 minutes, right by the window whilst taking another order. Not even an apology when in pointed it out!

Missing items on multiple orders. Terrible service, avoid this branch.

on time but only one cookie sadly when ordered two

Says one time before order and then changes after. Food stood at restaurant waiting for driver. Awful

Had to drive to the location of the driver, ridiculous

This kfc is the best one in entire bedfordshire

NO HEATING AT ALL ,ASKED TEMP ,they had no idea.said it should be closed ,I had 2 4year old grandchildren in coats ,cold hands . will not be back .team leader did not give a shit

Stone cold even though we live round the corner from the restaurant. Trilogy box meal is missing the chicken strip. Chips were hard! And the side on the trilogy box meal was supposed to be coleslaw but we received corn on the cob

Terrible no hot drinks and could not understand English going to give it a miss now

Excellent service and product from KFC

Didnt receive my order even though said hsd been delivered.

There were items missing from the order. When I asked Just Eat about this, they refused to help or refund.

Corn on the cobs were missing from this so my son went without his corn on the cobs which he was very upset about. Please make sure items are correctly packaged!!!!!!!!!

Food cold took an age. Delivery driver very pleasant.

I did not receive the order I made. It had items missing!! I have had no contact since making my complaint and have had no refund!!

Cold food. Everything was cold. Wings were over cooked.

Food was cold and soggy, late by 30 minutes

bag was open when i pick up and no juice

Fillet in burger very small and not usual standard. My husband's beans were cold and the restaurant was cold.

Freezing in there and the food is always bad and the workers are always seem to have an attitude problem they also close at 11pm but stop eat in at 9pm I'd rather go to the KFC in Milton keynes or better yet the one in luton

Filthy toilets. Tables not cleaned regularly

Used mini chicken filets in burger ... all bun almost ... two extra chicken pieces were tiny .. smaller than hot wings ... not happy at all

horrible customer service didnt even give me a refund complaining constantly that its time to close and wouldnt solve a issue when trying to close drive through hour before it should be all in all nobs

Very disappointed about this company bunch of twits who clearly don’t know how to read and check someone’s order I’ve ordered twice from here and they have completely mucked it up no point trying to call them because there all lazy 🤣

I never even got my food it was delivered elsewhere!!

The restaurant is very cold in autumn/winter as the door opens directly into the main area and there never seems to be any heating. The toilets smell and aren't the cleanest each time I've had to use them. Service is fast though and food good.

I didn’t get any hot wings in my order, they’re just gave me extra mini fillets, which I didn’t want coz I ordered mini fillets on top, so just wasted £6 Won’t order again online

The food was cold, I placed an order for over £40 and I wasn’t given no sauces ? Would not order again.

The staff in this KFC are so friendly and helpful. The restaurant is clean and tidy and the food is great. Lots of parking close by and a drive thru available

The chicken looked anaemic with no "special recipe". When we went back to complain the "manager" refused to accept our complaint and offered no resolution. Eventually he did replace for much the same which went straight in the bin! AVOID UNLESS YOU WANT FOOD POISONING SERVED UP WITH A PLENTY OF BAD ATTITUDE!

Food came cold and products were missing

They forgot all of our chips and I had to call them 5 times before they decided to pick up… like are u serious

Unacceptable delivery service ! Waited for delivery 1hour 50 mins when it was suppose to be 45 mins. Tried contacting the branch no answer. Order was cancelled 2 hours later by the branch without any apology. Left kids extremely frustrated on a Friday night never again !!!

not the driver's fault. took an hour and a half to come. not impressed

Food was nice and hot when arrived! Perfect

I believe the just eat driver had another order and was in wixams no where near my address he not leave from the restaurant and left far away from my address

food was lovely, just really cold.

Didn’t deliver the correct food

Dreadful - very small portion, and the "compulsory" dip was missing. Chicken tasted good, although fries very average. Altogether seriously overpriced. Won't bother with KFC in future.

it wasn't hot just warm but still tasted nice

Food I cold .. they give no tissues no ketchup

Went in to order on the kiosk and noticed the prices were different on the app, so we went up to ask about why the kiosk is increased in price even when selecting the same store but got a half ass response and asked to see a blue light card which none of us have anyway apparently that's the only way to get it. Even when trying to show the app they didn't want to acknowledge it so I call that rubbish service.

Absolutely freezing inside so called restaurant. Extremely and ignorant rude staff chatting to each other in their own language. Cold food.

missing regular popcorn wichwas free on spending more then 21£.missing all dipping

This is the worst service we have ever experienced in kfc and I have been going to kfc for over 40yrs never have been let down by the worst customer service would not go back again and have emailed the ceo on the full story

We are ordered food to eaten in and after we were sat down one of the staff was satering at us then suddenly she said we can’t eat in and they packed our food. As well service was very bad Bcz wasn’t cup holder, sauce. Very disappointed.

6 15 I got my order and it was lovely

Food was was not cooked well .no taste. and one of the item from my order was missing and i am not satisfied . The food was awfull

I requested side breast as I do not enjoy eating thighs. My order had a thigh and drumstick, without any sauce or napkins. I would NEVER order from this branch again.

Deliciously hot and fresh. Fantastic service. Everything I ordered was delivered. Thankyou

Possibly the worst KFC I have ever been to. I only went in because it was half term and McDonalds was packed out. Plenty of room in here. I know why now. Waited 20 minutes for a Colonels Meal. Not sure they would have noticed until I went up to ask. Was told that they were waiting for the Chicken. Did they not realise they would need that? Lady before me who had waited similar time was offered extra because of the wait, I was offered nothing. Avoid this place! Was organised chaos.

Dived in for very quick refuelling whilst in transit. Food arrived quickly and very tasty. Just what was needed.

food was cold. had to put it in the microwave

Overall OK bit slow and delivery drivers take priority all the time but food has been 👍

The drive through service was very slow and the workers were sluggish. I was given the wrong order no hot wigs. Food was salty.

Delivered on time, hot and fresh. Pleasant delivery driver and tasty meal, with everything included 👍🏽

These people either just don't give a toss or they can't read simple orders. Missing main items like fries from a meal, and pieces of chicken from a 2 piece chicken meal. This place is done.

really nice hot food tasty really nice

Had to request an update when my order will be ready. Turned out they skipped it. Service isn't that good but I do like KFC. Will most likely avoid this one and shop elsewhere.

The code is very confusing if you font have it no food even tho i have paid for it

Delivered on time, hot and fresh. Thank you 👍🏽

Ordered two extra bits of chicken but never received it even though it’s on the order last time ordering as they’ve messed up the order a few times

Service appalling. Customer service minus 100. For me and people i know ,this place its done.

I was missing the 2 hot wings and I was missing the dips I would like I refund another side also missing

Poor service food not great and dirty restaurant

wasn't as hot as usual but still tasty thank you

Poor packed as delivery driver handed the bag food bag split open no care for food chips were cold and wings were rock solid

When our order arrived it was nearly cold, had to reheat in the microwave. Very disappointrd.

delivery late by an hour. kept changing time for delivery. no actual updates on what was happening. food turned up and was not near hot enough. items missing from oders.

Fantastic service. Delicious and hot. Bonus …. EVERYTHING THAT I ORDERED WAS DELIVERED… yeyyyyy. Thank you

Only half of our order came, rang the shop numerous times, no one picked up, we emailed the store and waiting for a reply,

ordered the rice box, was full of salad leafs, only a spoon full of rice and tiny bit of chicken. disgusting for the price aswell just spend £8 £9 what ever it is for a box of salad leafs.

The driver arrived on time, no issues but the order was in a state! The KFC party bucket was put in the same bag as the chips, all the chips were chucked on top of each other, total mess, the grease from the bag of chips weaker the main bag with the bucket and also the bucket itself split open! Chips everywhere. The burger also was flung in and falling out. Better bags are needed, better packing - McDonalds do it better!

missing the wrap from the wrap meal😡

This place should be shut down by the health inspector. Staff stand around talking to each other while (all) tables remain uncleaned. God knows what the kitchen is like. I’ve had the symptoms of food poisoning following two visits and am writing this at 2am on a Monday night - following a visit on Saturday - from the bathroom! I will never return.

order arrived late and half the items are missing. tried to report on App but system won't let me. very unhappy

the delivery driver was so rude