GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.3

Based on 3.040 opinions finded in 3 websites

site_photo4

Nº 307 in 354 in Test Valley

CUSTOMERS TALK ABOUT DISHES WITH..cookedchickenbeanspopcorncornoldbonelesspay

comment_iconOpinions

Food was hot, excellent customer service, couldn't be happier

site_logo

Susan Rutler . 2025-04-20

MORE AT Google

Very disappointed with my recent experience at this KFC. I placed a drive-thru order worth £30.98, which included a Family Feast and Sharing Gravy Dipper Bucket. When I got home (just a 5-minute drive away), I found multiple issues: Items were missing: only 8 hot wings and 8 mini fillets instead of 10 of each. The coleslaw container had already been opened, raising food safety concerns. The hot wings were greasy, cold, and barely edible, and the chicken pieces were mostly bone with very little meat. Fries were cold and soggy. I contacted KFC customer service and was offered a £12 voucher, which doesn't come close to covering the cost or inconvenience. When I asked for a refund or appropriate compensation, they refused and kept sending copy-paste responses, telling me to deal with the store directly. Not the standard I expect from KFC, and I won’t be returning to this location.

site_logo

Hello . 2025-04-19

MORE AT Google

Waited 20 mins for some food and no one else was in there. Bloody ridiculous this place should be closed down.

site_logo

Harry Pay . 2025-04-15

MORE AT Google

I just wanted a simple small cup of TAP WATER but had to wait for ignorant staff to be done aimlessly wondering about just to help, not to mention the fact that the whole place was empty and the RED HAIRED LADY kept giving me dirty looks and telling me one minute every 30 seconds and wondering the whole kitchen whilst doing nothing - took me 10 minutes just for someone to help.

site_logo

Cleo Wicks . 2025-04-10

MORE AT Google

missing multiple items and cold

site_logo

Rhiannon . 2025-04-09

MORE AT Just Eat

KFC did not get the order right again

site_logo

Sarah . 2025-04-08

MORE AT Just Eat

Wow, what a difference, they have upped their game to my previous visits. The food was amazing as well as the service. Please Andover KFC, keep this up

site_logo

Ian . 2025-03-31

MORE AT Google

Clearly requested no mayo on the burger, request was ignored.

site_logo

Allison . 2025-03-28

MORE AT Just Eat

Amazing food like always but unfortunately not all my order was delivered they missed out the sweet chilli chicken bites which is a shame

site_logo

Chris . 2025-03-22

MORE AT Just Eat

Food was late and cold, driver did apologise, said she was waiting ages, food was horrible freezing cold

site_logo

Ronnie . 2025-03-21

MORE AT Just Eat

Food was cold and missing items

site_logo

David . 2025-03-21

MORE AT Just Eat

Received completely the wrong order, a whole new low for Andover KFC. Congrats guys!

site_logo

Sally . 2025-03-21

MORE AT Just Eat

My chicken was pink and uncooked meaning I could not eat half of my order very disappointing as I have been eating hospital food for days and had finally just come home.

site_logo

Corey . 2025-03-09

MORE AT Just Eat

Rewriting last post. So ordered today. Zinger double downer burger, boneless meal and popcorn chicken. All family enjoyed food. The zinger burger was amazing. Crispy with the right flavors of spice and the cheese. Nice and tender. Coating was good and not soggy. The food has improved from the last time (no were near as salty). Wings where great but never had a problem before. I am glad to say has improved. App did have an issue with ordering online but tech things happen. Nice one Andover KFC. Your going the right way.

site_logo

Phil Matthews . 2025-03-07

MORE AT Google

Food delivery missed a bottle of Pepsi. I immediately reported the issue as the driver informed me that it wasn't his problem, and KFC have refused to acknowledge their error even though the delivery was caught on my Ring doorbell. Won't be ordering from KFC again. Very poor.

site_logo

Hazel Lambert . 2025-03-06

MORE AT Google

part of order missing yet again always seems someone can't read orders

site_logo

Andrew . 2025-03-01

MORE AT Just Eat

What an absolute shower! The staff basically acted like they didn't want to be there, and one server had very little grasp of the English Language!

site_logo

Caroline Bioletti . 2025-02-28

MORE AT Google

Bucket was all drumsticks, hardly any meet won’t be ordering from there again

site_logo

Lindsey . 2025-02-28

MORE AT Just Eat

IM DISGUSTED , they delivered it to the wrong address handed it over to the wrong person and now I’m out of pocket of 40 pounds

site_logo

Macey . 2025-02-26

MORE AT Just Eat

All food is cold!! I’m not happy

site_logo

Daisy-may . 2025-02-25

MORE AT Just Eat

delivery driver was ace. food quality was okay

site_logo

Johnathan . 2025-02-22

MORE AT Just Eat

All food present and correct. Must say how nice the delivery driver was to. Very polite lady. The tip option should be after you have received your order and all goes well. Might get more then.

site_logo

Bradley . 2025-02-19

MORE AT Just Eat

You didnt give us any beans :( :(

site_logo

Luke . 2025-02-13

MORE AT Just Eat

Delivery driver was nice but food was cold

site_logo

Lina . 2025-02-07

MORE AT Just Eat

I dont received anything.. !!! I waited for so long. the app say it was delivered already.

site_logo

Jamae . 2025-02-03

MORE AT Just Eat

Food was cold took back and staff very rude

site_logo

Grant Dixon . 2025-02-02

MORE AT Google

please stop packing cold drinks and hot food together. my chicken was warm at best but my drink was definitely NOT cold.

site_logo

Dave . 2025-02-01

MORE AT Just Eat

I recently visited KFC, and unfortunately, it was a pretty frustrating experience. The service was incredibly slow, and the wait time felt like it went on forever. I understand that sometimes things can get backed up, but it seemed like there was no urgency at all. I watched several other customers, including myself, checking our watches, and wondering when we’d finally get our food. Once the meal finally arrived, it was hot and fresh, which was the saving grace. But, honestly, the long wait really took away from the experience. I’m not sure if it was just a bad day or if it’s typical for this location, but it was definitely not the quick and efficient service I’ve come to expect from KFC. I hope they can sort out the delays because, at the end of the day, the food was tasty as always!

site_logo

David Belsten . 2025-01-28

MORE AT Google

Nice workers and great food !! Just please bring back hot drinks !!

site_logo

James Little . 2025-01-26

MORE AT Google

Delivered on time but food was cold clearly reheated by the restaurant and things in our order were missing

site_logo

Rhiannon . 2025-01-24

MORE AT Just Eat

Still a long time for a delivery

site_logo

Charmaine . 2025-01-17

MORE AT Just Eat

Forgot my 1.5L bottle and fries from one of the meals!

site_logo

Jack . 2025-01-17

MORE AT Just Eat

there is bbq sauce in my burger meal I can't stand it ...the whole meal is ruined

site_logo

Tracey . 2025-01-16

MORE AT Just Eat

Always got my order right when I've been into here, however the staff need to stop shouting swearing and generally dicking about when there are customers about

site_logo

Ben Gandy . 2025-01-14

MORE AT Google

Chicken was tough, missing items

site_logo

Callum . 2025-01-11

MORE AT Just Eat

completely wrong order delivered, missing items and wrong drinks

site_logo

Peter . 2025-01-07

MORE AT Just Eat

Everything was warm and tasty but unfortunately some of my order was wrong instead of getting 12 pieces of chicken. I only got eight and I didn’t receive my mash but got an extra gravy instead.

site_logo

Samantha . 2025-01-06

MORE AT Just Eat

The food was not great at all, Toilet disgusting smell. Chairs and table are not nice at all. Visiting still 2-3 times every year because we don’t have nice restaurants in Andover

site_logo

Kerafresh World foods . 2025-01-01

MORE AT Google

Order came but was missing big bottle of coke

site_logo

Katie . 2024-12-31

MORE AT Just Eat

It happens again. I order today 2 gravy and only 1 comes. Before I order gravy nothings come.

site_logo

Jen . 2024-12-20

MORE AT Just Eat

This time the chicken was tender and juicy

site_logo

chris . 2024-12-12

MORE AT Just Eat

Ordered corn on cob x2 which i didnt received. Instead got 2x beans which were not very nice. Better if got what ordered original

site_logo

Carly . 2024-12-07

MORE AT Just Eat

i ordered the fillet tower meal that is supposed to come with tomato sauce, for some reason there was bbq sauce in it, which meant I couldn't eat it. I hate bbq sauce

site_logo

Sarah . 2024-12-01

MORE AT Just Eat

Missing the popcorn chicken from my order

site_logo

Bogi . 2024-11-27

MORE AT Just Eat

This must 1 of the worse places to eat in Andover allways greasy and swimming in oil

site_logo

paul bevan . 2024-11-24

MORE AT Google

The delivery times changed so don’t know if it was late. Warm food and warm drink! Did ask for the drink not to be put in with the ‘hot’ food!

site_logo

Debby . 2024-11-24

MORE AT Just Eat

Cold food. Overly salty. The worst.

site_logo

Beka . 2024-11-21

MORE AT Just Eat

Two recent orders both requesting no mayonnaise...both delivered smothered in it.

site_logo

Allison . 2024-11-19

MORE AT Just Eat

Food has just been thrown in the bag and received wrong and missing items ????

site_logo

Bailey . 2024-11-16

MORE AT Just Eat

Chicken was nice. But popcorn Chicken was missing & sweetcorn

site_logo

Chris . 2024-11-13

MORE AT Just Eat

2 or 3 mins early, didnt expect that, brilliant. 😃👍💯👍 PS, no option under 5 mins

site_logo

Jonny . 2024-11-13

MORE AT Just Eat

Most of the items from the box menu was missing both adults and kids

site_logo

Martin . 2024-11-09

MORE AT Just Eat

My children and my friend and her kids had kfc yesterday 4th November and all had food poisoning from there. My 7 year old daughter and 15 year old son was up all night with severe vomiting and stomach cramps and all day today. My mother phoned kfc andover up and was spoken to very rudely and the woman on the phone refused to let her talk to her manager so My mum called kfc headquarters and was told they would get management to call her back today and took it seriously because it involved children. They didn't call her back so she phoned again and had a man answer who refused to give her his name and laughed at her and when she said she's taking the left over chicken to human resources his response was "so what do I care" . Absolutely disgraceful behaviour and if I was kfc I would be ashamed to have that sort of staff working for them. I am following threw with my complaint and taking the chicken to human resources. As a mother its awful watching your children be ill from something they shouldn't of got ill from.

site_logo

Cheryl Enticknap . 2024-11-06

MORE AT Google

Never arrived and refuse to help resolve this. The driver clearly delivered to someone else but hasn’t asked for a verification number

site_logo

ali . 2024-11-01

MORE AT Just Eat

Courier was on time, very polite and the food was the perfect hot

site_logo

John . 2024-11-01

MORE AT Just Eat

Could be a bit faster serving the Drive Through and add a few more chips to the bag.

site_logo

Demetris Koulouris . 2024-10-31

MORE AT Google

Driver couldn’t find where I live

site_logo

Karl . 2024-10-27

MORE AT Just Eat

Beans instead of corn in order. Everything else ok👍🏻

site_logo

Justin . 2024-10-26

MORE AT Just Eat

My food was cold when delivered this is the first time this has happened very disappointed

site_logo

liz . 2024-10-26

MORE AT Just Eat

Food half hour late, and stone cold. But the drink was warm

site_logo

Georgie . 2024-10-25

MORE AT Just Eat

food was cold and had bits missing...was disappointed as normally Just Eat are great...

site_logo

Barry . 2024-10-24

MORE AT Just Eat

food was cold and can was burst in bag

site_logo

Shane . 2024-10-24

MORE AT Just Eat

Wrong items delivered . Not happy!!

site_logo

Jo . 2024-10-22

MORE AT Just Eat

it was cold we had to re heat it up

site_logo

Nikki . 2024-10-15

MORE AT Just Eat

Awful customer service, no communication what so ever. All in a group having a conversation not even doing what they are payed for! Rubbish on majority of the tables. Was not a pleasant experience to say the least!

site_logo

Eddie O'Brien . 2024-10-12

MORE AT Google

Just eat just rip you off don't bother

site_logo

Mark . 2024-10-11

MORE AT Just Eat

Absolutely everything in the order was wrong NOTHING!! Was correct.

site_logo

David . 2024-10-10

MORE AT Just Eat

It was tasty even had a cold can of tango

site_logo

Becky . 2024-10-08

MORE AT Just Eat

literally gave us 20% of our order

site_logo

Callum . 2024-10-06

MORE AT Just Eat

Order received on time and delicious. Please could you provide a serviette or two next time?!

site_logo

Amanda . 2024-10-05

MORE AT Just Eat

I would order from KFC again but not through just eat. The delivery driver was incredibly rude.

site_logo

Alistair . 2024-10-02

MORE AT Just Eat

I have just ordered a meal for delivery through Just eat app. The order took a long time to arrive, it's all stone cold and is missing the fries from my order. Quality control is clearly missing and orders are not being thoroughly checked before being bagged. Poor poor service.

site_logo

Tom Mann . 2024-09-26

MORE AT Google

food came after delivery time changed multiple times. when it arrived was stone cold so obviously had been prepared but left standing for quite some time before being delivered. I was ok when heated up but the fries and wraps didn't microwave so well so most ended up getting thrown away unfortunately.

site_logo

Stephen . 2024-09-25

MORE AT Just Eat

Always forgetting half the order! This happens everytime!

site_logo

Becca . 2024-09-25

MORE AT Just Eat

I ordered mashed potatoes, the receipt stated Mash potatoes but the order came with gravy as opposed to mashed potatoes

site_logo

Lilian . 2024-09-23

MORE AT Just Eat

I had no update on the app and had delivery driver moaning at me for not answering the door, the app told me driver was close after food was delivered.

site_logo

David . 2024-09-23

MORE AT Just Eat

This never arrived and wasn’t delivered

site_logo

Debby . 2024-09-21

MORE AT Just Eat

Food was ok. Some bits of chicken was small. They forgot the drink and the free popcorn chicken. Same thing happened last time.

site_logo

Bradley . 2024-09-20

MORE AT Just Eat

I’m not satisfied. I ordered and just few minutes ago my food delivered but no 2 regular gravy. How can I contact kfc .

site_logo

Jen . 2024-09-20

MORE AT Just Eat

Packing was too bad everything was messed up inside. Totally disappointed

site_logo

Mandeep . 2024-09-19

MORE AT Just Eat

missing items. and stuff we didn't not order as we do not like it

site_logo

Nicholas . 2024-09-14

MORE AT Just Eat

I had missing items and it’s not cheap

site_logo

leanne . 2024-09-14

MORE AT Just Eat

tasty and hot what more would you want?

site_logo

Debra . 2024-09-08

MORE AT Just Eat

Food was not as described, parts were missing from the meal

site_logo

Georgia . 2024-09-07

MORE AT Just Eat

The order was complete, missing two portions of fries

site_logo

David . 2024-09-07

MORE AT Just Eat

Absolutely rubbish , sauces missing . Whole meal missing . Absolutely disgraceful service

site_logo

Clare . 2024-09-06

MORE AT Just Eat

The delivery time extended at first but then came a little earier. Food was OK, not fantastic. Driver pleasant enough.

site_logo

Gary . 2024-09-06

MORE AT Just Eat

Missing both sides very annoyed

site_logo

Jazmine . 2024-09-03

MORE AT Just Eat

Absolutely terrible delivery, my food was spilt and burger split open in the bag. Popcorn chicken was missing and on top of that, Just Eat ruled that they cant refund or credit!

site_logo

Jed . 2024-08-31

MORE AT Just Eat

I did click & collect order so that I can get fresh hot wings cause I only like hot wings from KFC. However when I reach there no one was bothered even greet when there was no customer at all. 3 employee talking to each other than after 5 minute I have to ask by my self for my order cause it was not on the screen. Than one of the team leader simply chuck my bag of wings on the table and walk away without saying anything. Zero customer service and also the wings were not fresh I have only ordered 18 pieces of wings and all of them were black like it was cooked ages ago. I don't know how they r running business.

site_logo

Riko Limbu . 2024-08-30

MORE AT Google

Did not receive some of our order

site_logo

Emma . 2024-08-26

MORE AT Just Eat

Ended up going to collect myself. Calling store to complain to manager tomorrow.

site_logo

Lily . 2024-08-26

MORE AT Just Eat

at drive through would suggest checking everything you ordered is given

site_logo

Pancake Piglit . 2024-08-25

MORE AT Google

A lit undercooked fries but otherwise all good.

site_logo

Helena . 2024-08-23

MORE AT Just Eat

we went tonight to get a take away, we got home opened the bucket, what a load of rubbish the chicken was disgusting, we threw most of it away, we will never go to this kfc again! needs the inspectors in there!!!

site_logo

peter sargent . 2024-08-21

MORE AT Google

Only ordered from here through Uber Eats once. Chicken was delivered and it was pink. Uber issued a refund and it went straight in the bin. Will never go back here and judging from the rest of the reviews, that seems justified.

site_logo

Adam Hooper . 2024-08-19

MORE AT Google

happy with delivery national hot going to enjoy this thank you very much 😁

site_logo

Steven . 2024-08-12

MORE AT Just Eat

overpriced and the chicken wings were overvcooked apart from that all good

site_logo

Sas . 2024-08-11

MORE AT Just Eat

I ordered gravy as an extra and I didn't get it even though I paid for it. Update regarding the steps in which my order was, wasn't changed, and the person who brought me the food was standing outside and talking on the phone and I probably would have waited until now if I not opened the door.

site_logo

Sylwia . 2024-08-11

MORE AT Just Eat

didint get what i ordered...still not sorted just eat need to contact me

site_logo

Janet . 2024-08-10

MORE AT Just Eat

Similary restaurants in South East

restaurant_img
3.2

255 Opinions

location-icon20 Union Street
Arabian
outdoor_seating_236355takeaway_236355delivery_236355

Had no care in making my food opeped thw box my pizza looked like it was used as a frizzby

restaurant_img
3.2

127 Opinions

location-icon5 Union St
Chinese
outdoor_seating_132871takeaway_132871delivery_132871

Great service, delicious food, the best chilli beef!

restaurant_img
3.3

183 Opinions

location-icon132 Weyhill Road, Andover SP10 3BE England
Pizza & Pasta
outdoor_seating_260257takeaway_260257delivery_260257

Only ordered one pizza and took over an hour to be delivered. This was also 20 minutes later than latest delivery team as originally advised. When the pizza arrived it was also going cold which was really disappointing.

restaurant_img
3.3

26 Opinions

location-icon7 Seymour Ln, North Baddesley, Southampton SO52 9FN, United Kingdom
outdoor_seating_376422takeaway_376422delivery_376422

Worst Chinese I have had, really not good!

restaurant_img
3.4

3265 Opinions

location-icon26 Winchester Road
outdoor_seating_226658takeaway_226658delivery_226658

Always great 👍🏼 we've ordered here a few times now and the food has always been quick to come out and tastes great. Highly recommend.