Based on 3.040 opinions finded in 3 websites
Based on 3.040 opinions finded in 3 websites
Nº 307 in 354 in Test Valley
Opinions
Food was hot, excellent customer service, couldn't be happier
Susan Rutler . 2025-04-20
MORE AT Google
Very disappointed with my recent experience at this KFC. I placed a drive-thru order worth £30.98, which included a Family Feast and Sharing Gravy Dipper Bucket. When I got home (just a 5-minute drive away), I found multiple issues: Items were missing: only 8 hot wings and 8 mini fillets instead of 10 of each. The coleslaw container had already been opened, raising food safety concerns. The hot wings were greasy, cold, and barely edible, and the chicken pieces were mostly bone with very little meat. Fries were cold and soggy. I contacted KFC customer service and was offered a £12 voucher, which doesn't come close to covering the cost or inconvenience. When I asked for a refund or appropriate compensation, they refused and kept sending copy-paste responses, telling me to deal with the store directly. Not the standard I expect from KFC, and I won’t be returning to this location.
Hello . 2025-04-19
MORE AT Google
Waited 20 mins for some food and no one else was in there. Bloody ridiculous this place should be closed down.
Harry Pay . 2025-04-15
MORE AT Google
I just wanted a simple small cup of TAP WATER but had to wait for ignorant staff to be done aimlessly wondering about just to help, not to mention the fact that the whole place was empty and the RED HAIRED LADY kept giving me dirty looks and telling me one minute every 30 seconds and wondering the whole kitchen whilst doing nothing - took me 10 minutes just for someone to help.
Cleo Wicks . 2025-04-10
MORE AT Google
missing multiple items and cold
Rhiannon . 2025-04-09
MORE AT Just Eat
KFC did not get the order right again
Sarah . 2025-04-08
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Wow, what a difference, they have upped their game to my previous visits. The food was amazing as well as the service. Please Andover KFC, keep this up
Ian . 2025-03-31
MORE AT Google
Clearly requested no mayo on the burger, request was ignored.
Allison . 2025-03-28
MORE AT Just Eat
Amazing food like always but unfortunately not all my order was delivered they missed out the sweet chilli chicken bites which is a shame
Chris . 2025-03-22
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Food was late and cold, driver did apologise, said she was waiting ages, food was horrible freezing cold
Ronnie . 2025-03-21
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Food was cold and missing items
David . 2025-03-21
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Received completely the wrong order, a whole new low for Andover KFC. Congrats guys!
Sally . 2025-03-21
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My chicken was pink and uncooked meaning I could not eat half of my order very disappointing as I have been eating hospital food for days and had finally just come home.
Corey . 2025-03-09
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Rewriting last post. So ordered today. Zinger double downer burger, boneless meal and popcorn chicken. All family enjoyed food. The zinger burger was amazing. Crispy with the right flavors of spice and the cheese. Nice and tender. Coating was good and not soggy. The food has improved from the last time (no were near as salty). Wings where great but never had a problem before. I am glad to say has improved. App did have an issue with ordering online but tech things happen. Nice one Andover KFC. Your going the right way.
Phil Matthews . 2025-03-07
MORE AT Google
Food delivery missed a bottle of Pepsi. I immediately reported the issue as the driver informed me that it wasn't his problem, and KFC have refused to acknowledge their error even though the delivery was caught on my Ring doorbell. Won't be ordering from KFC again. Very poor.
Hazel Lambert . 2025-03-06
MORE AT Google
part of order missing yet again always seems someone can't read orders
Andrew . 2025-03-01
MORE AT Just Eat
What an absolute shower! The staff basically acted like they didn't want to be there, and one server had very little grasp of the English Language!
Caroline Bioletti . 2025-02-28
MORE AT Google
Bucket was all drumsticks, hardly any meet won’t be ordering from there again
Lindsey . 2025-02-28
MORE AT Just Eat
IM DISGUSTED , they delivered it to the wrong address handed it over to the wrong person and now I’m out of pocket of 40 pounds
Macey . 2025-02-26
MORE AT Just Eat
All food is cold!! I’m not happy
Daisy-may . 2025-02-25
MORE AT Just Eat
delivery driver was ace. food quality was okay
Johnathan . 2025-02-22
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All food present and correct. Must say how nice the delivery driver was to. Very polite lady. The tip option should be after you have received your order and all goes well. Might get more then.
Bradley . 2025-02-19
MORE AT Just Eat
You didnt give us any beans :( :(
Luke . 2025-02-13
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Delivery driver was nice but food was cold
Lina . 2025-02-07
MORE AT Just Eat
I dont received anything.. !!! I waited for so long. the app say it was delivered already.
Jamae . 2025-02-03
MORE AT Just Eat
Food was cold took back and staff very rude
Grant Dixon . 2025-02-02
MORE AT Google
please stop packing cold drinks and hot food together. my chicken was warm at best but my drink was definitely NOT cold.
Dave . 2025-02-01
MORE AT Just Eat
I recently visited KFC, and unfortunately, it was a pretty frustrating experience. The service was incredibly slow, and the wait time felt like it went on forever. I understand that sometimes things can get backed up, but it seemed like there was no urgency at all. I watched several other customers, including myself, checking our watches, and wondering when we’d finally get our food. Once the meal finally arrived, it was hot and fresh, which was the saving grace. But, honestly, the long wait really took away from the experience. I’m not sure if it was just a bad day or if it’s typical for this location, but it was definitely not the quick and efficient service I’ve come to expect from KFC. I hope they can sort out the delays because, at the end of the day, the food was tasty as always!
David Belsten . 2025-01-28
MORE AT Google
Nice workers and great food !! Just please bring back hot drinks !!
James Little . 2025-01-26
MORE AT Google
Delivered on time but food was cold clearly reheated by the restaurant and things in our order were missing
Rhiannon . 2025-01-24
MORE AT Just Eat
Still a long time for a delivery
Charmaine . 2025-01-17
MORE AT Just Eat
Forgot my 1.5L bottle and fries from one of the meals!
Jack . 2025-01-17
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there is bbq sauce in my burger meal I can't stand it ...the whole meal is ruined
Tracey . 2025-01-16
MORE AT Just Eat
Always got my order right when I've been into here, however the staff need to stop shouting swearing and generally dicking about when there are customers about
Ben Gandy . 2025-01-14
MORE AT Google
Chicken was tough, missing items
Callum . 2025-01-11
MORE AT Just Eat
completely wrong order delivered, missing items and wrong drinks
Peter . 2025-01-07
MORE AT Just Eat
Everything was warm and tasty but unfortunately some of my order was wrong instead of getting 12 pieces of chicken. I only got eight and I didn’t receive my mash but got an extra gravy instead.
Samantha . 2025-01-06
MORE AT Just Eat
The food was not great at all, Toilet disgusting smell. Chairs and table are not nice at all. Visiting still 2-3 times every year because we don’t have nice restaurants in Andover
Kerafresh World foods . 2025-01-01
MORE AT Google
Order came but was missing big bottle of coke
Katie . 2024-12-31
MORE AT Just Eat
It happens again. I order today 2 gravy and only 1 comes. Before I order gravy nothings come.
Jen . 2024-12-20
MORE AT Just Eat
This time the chicken was tender and juicy
chris . 2024-12-12
MORE AT Just Eat
Ordered corn on cob x2 which i didnt received. Instead got 2x beans which were not very nice. Better if got what ordered original
Carly . 2024-12-07
MORE AT Just Eat
i ordered the fillet tower meal that is supposed to come with tomato sauce, for some reason there was bbq sauce in it, which meant I couldn't eat it. I hate bbq sauce
Sarah . 2024-12-01
MORE AT Just Eat
Missing the popcorn chicken from my order
Bogi . 2024-11-27
MORE AT Just Eat
This must 1 of the worse places to eat in Andover allways greasy and swimming in oil
paul bevan . 2024-11-24
MORE AT Google
The delivery times changed so don’t know if it was late. Warm food and warm drink! Did ask for the drink not to be put in with the ‘hot’ food!
Debby . 2024-11-24
MORE AT Just Eat
Cold food. Overly salty. The worst.
Beka . 2024-11-21
MORE AT Just Eat
Two recent orders both requesting no mayonnaise...both delivered smothered in it.
Allison . 2024-11-19
MORE AT Just Eat
Food has just been thrown in the bag and received wrong and missing items ????
Bailey . 2024-11-16
MORE AT Just Eat
Chicken was nice. But popcorn Chicken was missing & sweetcorn
Chris . 2024-11-13
MORE AT Just Eat
2 or 3 mins early, didnt expect that, brilliant. 😃👍💯👍 PS, no option under 5 mins
Jonny . 2024-11-13
MORE AT Just Eat
Most of the items from the box menu was missing both adults and kids
Martin . 2024-11-09
MORE AT Just Eat
My children and my friend and her kids had kfc yesterday 4th November and all had food poisoning from there. My 7 year old daughter and 15 year old son was up all night with severe vomiting and stomach cramps and all day today. My mother phoned kfc andover up and was spoken to very rudely and the woman on the phone refused to let her talk to her manager so My mum called kfc headquarters and was told they would get management to call her back today and took it seriously because it involved children. They didn't call her back so she phoned again and had a man answer who refused to give her his name and laughed at her and when she said she's taking the left over chicken to human resources his response was "so what do I care" . Absolutely disgraceful behaviour and if I was kfc I would be ashamed to have that sort of staff working for them. I am following threw with my complaint and taking the chicken to human resources. As a mother its awful watching your children be ill from something they shouldn't of got ill from.
Cheryl Enticknap . 2024-11-06
MORE AT Google
Never arrived and refuse to help resolve this. The driver clearly delivered to someone else but hasn’t asked for a verification number
ali . 2024-11-01
MORE AT Just Eat
Courier was on time, very polite and the food was the perfect hot
John . 2024-11-01
MORE AT Just Eat
Could be a bit faster serving the Drive Through and add a few more chips to the bag.
Demetris Koulouris . 2024-10-31
MORE AT Google
Driver couldn’t find where I live
Karl . 2024-10-27
MORE AT Just Eat
Beans instead of corn in order. Everything else ok👍🏻
Justin . 2024-10-26
MORE AT Just Eat
My food was cold when delivered this is the first time this has happened very disappointed
liz . 2024-10-26
MORE AT Just Eat
Food half hour late, and stone cold. But the drink was warm
Georgie . 2024-10-25
MORE AT Just Eat
food was cold and had bits missing...was disappointed as normally Just Eat are great...
Barry . 2024-10-24
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food was cold and can was burst in bag
Shane . 2024-10-24
MORE AT Just Eat
Wrong items delivered . Not happy!!
Jo . 2024-10-22
MORE AT Just Eat
it was cold we had to re heat it up
Nikki . 2024-10-15
MORE AT Just Eat
Awful customer service, no communication what so ever. All in a group having a conversation not even doing what they are payed for! Rubbish on majority of the tables. Was not a pleasant experience to say the least!
Eddie O'Brien . 2024-10-12
MORE AT Google
Just eat just rip you off don't bother
Mark . 2024-10-11
MORE AT Just Eat
Absolutely everything in the order was wrong NOTHING!! Was correct.
David . 2024-10-10
MORE AT Just Eat
It was tasty even had a cold can of tango
Becky . 2024-10-08
MORE AT Just Eat
literally gave us 20% of our order
Callum . 2024-10-06
MORE AT Just Eat
Order received on time and delicious. Please could you provide a serviette or two next time?!
Amanda . 2024-10-05
MORE AT Just Eat
I would order from KFC again but not through just eat. The delivery driver was incredibly rude.
Alistair . 2024-10-02
MORE AT Just Eat
I have just ordered a meal for delivery through Just eat app. The order took a long time to arrive, it's all stone cold and is missing the fries from my order. Quality control is clearly missing and orders are not being thoroughly checked before being bagged. Poor poor service.
Tom Mann . 2024-09-26
MORE AT Google
food came after delivery time changed multiple times. when it arrived was stone cold so obviously had been prepared but left standing for quite some time before being delivered. I was ok when heated up but the fries and wraps didn't microwave so well so most ended up getting thrown away unfortunately.
Stephen . 2024-09-25
MORE AT Just Eat
Always forgetting half the order! This happens everytime!
Becca . 2024-09-25
MORE AT Just Eat
I ordered mashed potatoes, the receipt stated Mash potatoes but the order came with gravy as opposed to mashed potatoes
Lilian . 2024-09-23
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I had no update on the app and had delivery driver moaning at me for not answering the door, the app told me driver was close after food was delivered.
David . 2024-09-23
MORE AT Just Eat
This never arrived and wasn’t delivered
Debby . 2024-09-21
MORE AT Just Eat
Food was ok. Some bits of chicken was small. They forgot the drink and the free popcorn chicken. Same thing happened last time.
Bradley . 2024-09-20
MORE AT Just Eat
I’m not satisfied. I ordered and just few minutes ago my food delivered but no 2 regular gravy. How can I contact kfc .
Jen . 2024-09-20
MORE AT Just Eat
Packing was too bad everything was messed up inside. Totally disappointed
Mandeep . 2024-09-19
MORE AT Just Eat
missing items. and stuff we didn't not order as we do not like it
Nicholas . 2024-09-14
MORE AT Just Eat
I had missing items and it’s not cheap
leanne . 2024-09-14
MORE AT Just Eat
tasty and hot what more would you want?
Debra . 2024-09-08
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Food was not as described, parts were missing from the meal
Georgia . 2024-09-07
MORE AT Just Eat
The order was complete, missing two portions of fries
David . 2024-09-07
MORE AT Just Eat
Absolutely rubbish , sauces missing . Whole meal missing . Absolutely disgraceful service
Clare . 2024-09-06
MORE AT Just Eat
The delivery time extended at first but then came a little earier. Food was OK, not fantastic. Driver pleasant enough.
Gary . 2024-09-06
MORE AT Just Eat
Missing both sides very annoyed
Jazmine . 2024-09-03
MORE AT Just Eat
Absolutely terrible delivery, my food was spilt and burger split open in the bag. Popcorn chicken was missing and on top of that, Just Eat ruled that they cant refund or credit!
Jed . 2024-08-31
MORE AT Just Eat
I did click & collect order so that I can get fresh hot wings cause I only like hot wings from KFC. However when I reach there no one was bothered even greet when there was no customer at all. 3 employee talking to each other than after 5 minute I have to ask by my self for my order cause it was not on the screen. Than one of the team leader simply chuck my bag of wings on the table and walk away without saying anything. Zero customer service and also the wings were not fresh I have only ordered 18 pieces of wings and all of them were black like it was cooked ages ago. I don't know how they r running business.
Riko Limbu . 2024-08-30
MORE AT Google
Did not receive some of our order
Emma . 2024-08-26
MORE AT Just Eat
Ended up going to collect myself. Calling store to complain to manager tomorrow.
Lily . 2024-08-26
MORE AT Just Eat
at drive through would suggest checking everything you ordered is given
Pancake Piglit . 2024-08-25
MORE AT Google
A lit undercooked fries but otherwise all good.
Helena . 2024-08-23
MORE AT Just Eat
we went tonight to get a take away, we got home opened the bucket, what a load of rubbish the chicken was disgusting, we threw most of it away, we will never go to this kfc again! needs the inspectors in there!!!
peter sargent . 2024-08-21
MORE AT Google
Only ordered from here through Uber Eats once. Chicken was delivered and it was pink. Uber issued a refund and it went straight in the bin. Will never go back here and judging from the rest of the reviews, that seems justified.
Adam Hooper . 2024-08-19
MORE AT Google
happy with delivery national hot going to enjoy this thank you very much 😁
Steven . 2024-08-12
MORE AT Just Eat
overpriced and the chicken wings were overvcooked apart from that all good
Sas . 2024-08-11
MORE AT Just Eat
I ordered gravy as an extra and I didn't get it even though I paid for it. Update regarding the steps in which my order was, wasn't changed, and the person who brought me the food was standing outside and talking on the phone and I probably would have waited until now if I not opened the door.
Sylwia . 2024-08-11
MORE AT Just Eat
didint get what i ordered...still not sorted just eat need to contact me
Janet . 2024-08-10
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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183 Opinions
Only ordered one pizza and took over an hour to be delivered. This was also 20 minutes later than latest delivery team as originally advised. When the pizza arrived it was also going cold which was really disappointing.