KFC in Trafford

Extremely shocking behaviour displayed by manager yesterday evening. Worker at cashier made a mistake with my order which meant the manager refused to honour us with our free milkshake! The manager blamed us when it was the cashier’s mistake and did not accept it was their mistake. She then proceeded to cancel both our food orders and had the cheek to charge us for the milkshake, deliberately short-changed us on the refund then gave a sarcastic comment when we noticed. Never experienced such unprofessional, malicious behaviour!

Very good employees. Service was very good. 👍

Placed order 2 nights thrue deliveroo order arrived both burgers was really pink inside really undercooked .. contacted deliveroo who was waste of space will not refund me £29 in the bin .. I’ll be reporting to the food standards if I don’t get my money back

Came here after doing some shopping in the Trafford centre with my partner and my daughter for her 12th birthday . All staff were great made a fuss off my daughter for her birthday . Lucy was exceptionally great and went above and beyond nothing was too much trouble for her . So patient, kind and attentive. Food was great and customer service was second to none . We will definatley return ! The only reason I give a 4 star for atmosphere is because we were sat next too two woman who were particularly rude to staff waving they’re hands and being demanding when asking for something (over entitled springs to mind ). The staff still stayed patient and attentive.

I had a very disappointing experience. The staff wasn’t welcoming at all. I ordered French toast, and it arrived completely cold. Even after I asked them to heat it up, it was still cold. The ice cream that came with the French toast was bland and lacked any flavor. Overall, it was not a pleasant visit, and I wouldn’t recommend it