Five Guys - Trafford Retail Park in Trafford

Visited for a quick bite after a day of shopping. The service by the ladies who took my order and gave me my order was nice. The food was amazing as always at Five Guys (however very pricey compared to other popular fast food chains). The chips and shakes are absolutely amazing and a must try for anyone and everyone. I had the veg sandwich with cheese which I always love. 5 stars for the food. The only downside I experienced was that there was a male staff member who I spoke to about obtaining a key for the disabled toilets to wash my hands just like everyone else did (as it was locked and the main toilets were out of service - only 4 stars because of non useable main toilets) however he gave the vibe that I wasn't welcomed at his store, unlike the other 2 ladies who served me. Very strange behaviour from the male colleague on that day hence only 3 stars for the atmosphere for me. Avoid him and everyone should be fine.

As a Uber eats rider I requested the staff to use the toilets the boy refused by saying it's customers only... Seriously? I am helping you make money as well by delivering your food to your customers.... Very very disappointed..

It's really good food here the service is quick and the place is always clean

Clean restaurant. Nice friendly staff. Burger, fries and Milkshake was amazing! I forgot how expensive it is but guess you get what you pay for. Parking free outside.

Great service . Milkshakes were amazing . Very disappointed with the burger and fries. Overpriced for what you get. I would get a milkshake again but not the food .

Just got a milkshake been wanting one all day got home they only put salted caramel in it not even on the order full milkshake wasted they need to make sure staff can read properly

I love the Five Guys burgers and also like a good hotdog so thought I’d try one of theirs as I’ve never dined that... Sadly it’s a different experience, probably one of the worst hotdogs I’ve had and it was cut down the middle and flattened out 🤷🏻‍♂️ so I won’t be doing that again. Fries were great as usual. Also all the extras were missing from the hotdog.

Ok it's more expensive than McDonald's but the food is miles better and you actually feel full afterwards. You can get any number of fillings free and the chip portions are big.

First time trying after reccommendations by friends. Went on our meal break in work. Absolutely without a doubt the best burger I have ever had. I've been to gourmet burger places and this won hands down. The chips weren't that great as they were too crispy for my liking, but they were ok. I'm also not a fan of the polystyrene vending cup they come in. But the burger was neatly wrapped. I also had a milkshake which was very nice. Almost more like an ice cream to be honest, I reccommend the Peanut Butter one! The service was excellent and the restaurant seemed clean. 100% will return.

lovely food and speedy delivery

Good food decent staff good clean place to eat

Two beers, two burgers, two fries aka over £35 and a hard seat to sit on! Beers so expensive, chips undercooked and floppy, burger tasteless! My husband wanted me to go after all the hype aka “best burger “ etc. Have to say it was poor. Not worth the calories at all. Not a patch on BK (not that I go much) or Nandos as an option re price. So overpriced and tasteless. Sorry not sorry - emperors new clothes. Oh and had to let the staff know the toilet was out of tissue!

Quick service. Everywhere was clean (you can even smell the bleach in the bathroom! Which is good). Great food

Absolutely shocking. From Management to Staff. Burger was poor quality and staff just as rude. Would not recommend. Save yourself some money and go to a real spot. Would give 0 if I could. Makes me want to vomit

Very unprofessional staff and manager. I went there in the evening with friend very rude behaviour from the staff and manager ... Not recommended at all

Staff is very rude not good service not proper cleaning

Very friendly delivery driver 😊

Came twice in a week and the service was amazing both times. Came with our two children and enjoyed our experience. Hot, fresh food and amazing milkshakes.

Me and my family arririved on a Saturday evening and were made very welcome by the members of staff. We are a family with 2 babies and they did everything to make our meal perfect, he bought drinks over and crayons for our Toddler! He was a real character and a lovely person. The Food and customer service was unbeatable. Parking is brilliant.

Can't go wrong with a 5 guys! Consistent, tasty and always hits the spot

Decent burger 🍔 way better than Ronald's and the cajun fresh are nice. Best milkshakes though they are great

Very pleased with our meal - was only missing the mayo and ketchup

Sent wrong order. I’m allergic to cheese. I called and was greeted with a rude young girl. She said contact Uber. Uber give me a refund for half the price of the burger. I call five guys again and I ask the girl if I can speak to a manager. She says to a man next to her ‘he want to speak to the manager’ the man says ‘tell him your a supervisor’ she then keeps saying ‘nothing physically I can do’ over and over again until she puts the phone down. I recorded the whole thing. This is unacceptable. I’m left with a burger I can’t eat and lost half my money. Five guys has turned into a joke. Just kids working there and they don’t care about service or customers.

A bit on the exspensive side for what turned out to be a tasteless cheeseburger the beef patties are tasteless let down badly i will stick to burger king from now on

The atmosphere is calm, and the service is great even with a smile 😃 with regard to the food 💯 defiantly recommended ⭐️⭐️⭐️⭐️⭐️

The Manager Leighton did an incredible job help me and my partner with our order and helped us out when we got stuck in a awkward situation

Best manager and team just their attitude made my day. Sometimes we need best service to make us happy. Little smile goes long way. Bless them I would love to come back

Food was great, amazing service

Great taste and friendly, fast service!

The best milkshake in the town!

My first time here. Great service, very friendly and helpful. The food was outstanding. The burgers were so tasty and the chips were divine. I made the mistake of ordering the larger chips for myself and my son, way too much, only needed the small portion. Quite pricey but if you can afford it, well worth a try.

Excellent burgers. You ask for extra and you get get plenty extra. Can't fault this site.

when the good got here and ai started eating it. was absolutely freezing cold

The manger at this place is a joke Lewis after ordering a burger no cheese on comes with cheese all over it not a slice parts of cheese doesn’t apologise and says your aggressive because they are wrong and will not let you speak constantly over speaking shocking person

Food was still warm - delivery man was very polite.

Professional and friendly staff. Good service and excellent food.

I did not receive my drinks and told the delivery and he just drove off

Good food, I think it is on the expensive side for burger and fries. Aside from that very good.

Give me Mcdonald's anyday I paid £10.65 for a tasteless cheeseburger in total £45 for 2 adults and one child never again but I must say the girl on the grill and the young lad that served us was nice enough 👍

Never had a bad experience here. The food is amazing, the only downside is the price, so it's not a regular pick.

Ain't messing with no clowns or Kings

how hard is it to put a straw in the bag?

Delivered promptly, food was still hot. Great service.

I've been several times always great food

Great staff and great food! Was nipping to maccies for a snack with my little lad, but we decided to try this instead. I was worried about my choice when I saw the prices for 'fast food' but decided I would give it a try. So glad I did! We did only want a snack, so got a kids cheeseburger each and a kids fries to share. Was probably double the volume of food we would have got from maccies - the kids burger the size of a large maccies burger, and top restaurant quality. I mean I loved every bite. The boy said it was the best burger he'd ever had. Also got a shake, which was small but lovely. Nice to see committed staff too. The guy at the till said to my boy: 'You're going to love this, because I'm going to go cook this for you myself!' He wasn't wrong, and wonderful to see staff so confident and happy with their work. Can't wait to go back (when I've saved up a bit! 😂)

Great experience, staff and the food was lovely however it's so, so expensive. A very rare treat at those prices!

Similarly to most five guys, the food was epic! We went on a lunchtime on Saturday and there were tables available which is rare for five guys! My only criticism is the drinks machine, the drinks are tasteless and we complained and did receive a refund.

Edit: I’ve seen the response to my review yes ok fresh ingredients but still I paid restaurant prices for a burger chucked in a paper bag and my fries split inside, no tray and paper cups for a milkshake that cost £7!!! This was my first time visiting one of these restaurants as we were out of town and fancied a change from mcds…but oh my god, £60 for 4 burgers, 1 large fries and 4 milkshakes…what an absolute rip off and unbelievable really. It doesn’t even get served on a tray it’s shoved in a bag, our fries had been spilt inside the bag, the place wasn’t overly clean either. You help yourself to condiments and serviettes. Paying restaurant prices for fast food service!! Saying that my son ate every last morsel of his food and the milkshakes were nice but certainly not worth £6!! You would expect them to be served in glasses rather than paper cups and straws at that price! Won’t return to a five guys ever again with these rip off prices sadly. It should be half the price they charge.

Excellent service. The staff is willing to help you with everything. Standard Five Guys quality.

Love five guys, and this location was spotless. I ordered food, and it came in good time. The drinks fountain was stocked up, so you could have any drink available, and the free peanuts are an awesome touch burger was perfect and the fries are so flavourful

Excellent food - hot and on time. Would recommend

The order was wrong, no cheese and pickles on one burger and one missing fries

Amazing place to eat from. Had very good fries compared to the other five guys I have tried. The drink machines had variety of options to choose from. At the time of visit only one was working but wasn't much of a problem. The atmosphere is usually great going in but I noticed a female manager who took my order was very nice until she went back to the cooking area and was shouting abuse at staff who i quote "has ADHD", as stated by another staff member. He was constantly verbally abused and picked on along with another member of staff who had it lighter. Overall food was great but the manager seemed to really not like or treat her staff well.

Was a busy Friday night but the manager handled it well and whilst we had to wait to place our order they looked after us! Food came quicker than i thought it would, it is on the expensive side but always good quality and tasty!

Very enjoyable..will definitely go back

Never fails! Best option when we need a quick and feeling meal with kids after a long day!

Normally Great here, went in was greeted nicely by supervisor food was good too. although, I did notice that the staff members are a bit child like - one girl was chasing another staff member around the table, one member of staff was talking inappropriately infront of me to another staff and as I walked out to the outside seating area I seen two staff members maybe on there breaks but stinking of weed. Would expect a little more professionalism as this place is expensive and it’s sad because the supervisor was very nice but rest of them were a bunch of kids. Normally I used to like it but something needs to be done about this as I won’t be returning here

Onions on burger when I specifically didn’t put em on

Food arrived lukewarm and was awful

Small but decent five guys branch, its directly opposite McDonald's, there's not many allocated parking spaces, though I don't think anyone actually checks. Food is usual quality, the staff look like they need a little training in their food prep but it still tastes good. When I visited the floor was really slippery, it's unclear why but the floor state extended all the way to the toilets. Edit: I was contacted by five guys management team who apologised for the condition of the floor and gave me a food voucher which was unexpected. Excellent that they read this review and followed it up.

Hi, I was served by a young Asian lad. I forget his name but he was excellent and the chips were yummy. 5 Stars to 5 Guys! Ps: I wish the burgers were halal!

Top class 5 a side pitches. Great Saturday and Sunday games

Waiting more then 30 mints to pick delivery

Fries and Burgers were delicious 😋

It's as good as any other five guys.

Two bacon cheeseburgers- both sets of burgers burnt and dry and both lots of bacon BLACK and burnt. Tried phoning then to send them back , no ans. Keft voicemessage didn't get phone back. Had one last Saturday,which was beautiful and juicy. Very disappointing.

My friend and I called here. It was our first visit. The fries were loaded with salt, too much for my pallet, and the burger was no better than I cook at home. I had to ask the person at the counter three times to clean our table as the mess was left by the previous customers. All in all, disappointed and certainly would not return personally, I find this eatery overrated.

This 5 guys is a gem, its the best one in the whole area. the food is always 10/10. the gentleman who served me even knows my regular order

Love it just a mortgage. I like McDonald's more I'm off there now 🏃‍♂️

Burger drowning in sauce- on both sides of the bun!! Soggy n rubbish

Food was lovely, service was great. Only thing I could fault is that the tables were quite dirty and messy but I think this is just due to having a quick turnaround of guests at them.

The burgers arrived on time but freezing cold. Even the foil was ice cold like they were placed inside a cool bag with cold cans. Had to heat in the microwave which ruined the burger

I've had better 5 guys experiences. Was waiting a long time for the food as there seemed to be sooo many app orders to get out

Nice but sent the wrong Bergers

Fries were soggy and they forgot the milkshake

Five guys in general is good, the only downside is how expensive it is.

Excellent burger as usual. They certainly fill you up and keep you full. Sometimes you can have certain fast food and you're feeling empty 30 minutes later..... Enjoy.....

A nice meal, far too many chips in the regular portion. Beautiful milkshakes. Staff were really nice. The place was very quiet. The only thing was the restaurant didn't really have an atmosphere or personality, just very plain.

Good good delivered in good time.

Only ordered 2 burgers and one large fries. The fries were not large, barely regular. One burger was missing the bacon. Also missing the ketchup on the side. So not good, overcharged and under delivered.

I love it at five guys but this one does not taste the same as the one in arndale centre the burgers seem to be really thick and im not keen on that ai like it thin

My first visit to a Five Guys, I’m told that all of their burger places are nuts like this one. Interesting experience. I did like the bacon cheeseburger, looked the part and tasted even better. Not so sure about the fries though. More like chips to me. Plenty of them and we only had the ‘little’ portion. Better than McD’s? I’m not so sure. It is nice and the food is good, just not sure what it’s missing!

At £19.50 it was a bit steep for a burger chips and a shake. Burger and shake was good but far to many chips. The pigeons enjoyed most of them .

The staff and location really good. I just don’t get the hype about Five Guys. Having heard lots about how good it is we tried it and left feeling a bit, well, underwhelmed. The chips/fries are good, great staff, but, being a burger fan, couldn’t help feeling the burgers are very average!

Fries a little bit too salty. Otherwise, excellent

Being on the opposite side of the Trafford Centre really works for this Five Guys. It's pleasant to be in, and food is cooked and served quickly. Staff are lovely. This is my new go-to Five Guys for sure.

2 cheese burgers, fries and a drink each came to £40. I'm not sure why everyone is okay with this 🤔 The burger was nothing special and the fries were soggy because they came in a cup and there was condensation on the bag. Not great meal. I use the toilet and the seat was completely covered by whoever went in before me 😑 Would not go back.

Food delicious, order perfect, arrived nice n hot Driver was lovely

I’m happy with the service I get but just want to let someone know that twice I have ordered ketchup on the side and have not received any with my order from five guys

Stop trying to hit me, and hit me

Are you telling me I can dodge bullets?

You think that's air you're breathing?

Welcome, to the desert of the real

Burger was nice... chips were soggy and inedible

My burger was cold I reported this and told I would revive a credit which has not been sent.

Once again the order was completed incorrectly, but at least and it only took 20 minutes to get it wrong. Someone should quality check orders before handing them over, it's too late to complain by the time you get home!

Perfect handoff. Excellent quality as always.

Food was still hot when arrived and delivery driver was really friendly. Quick service 😁

Burgers where lovely and they gave is loads of chips

Food was cold and stale and it was said the food would be here at 19:35 but it turned up at 19:45 as well it kept losing tracking signal when the driver had the food im very disappointed with my order